We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Giovanni was absolutely amazing! My kitchen drain stopped working and my sink was completely…read moreclogged. What I thought would be a small, quick fix ended up turning into a much bigger project, but Giovanni was incredibly patient, thorough, and committed to getting the job done right. He took his time, never made me feel rushed, and genuinely cared about finding a solution. On top of being extremely knowledgeable and honest, he's also hilarious, he had me laughing throughout the whole process! I highly recommend Giovanni to anyone who needs plumbing work. It's hard to find someone who is honest, reliable, patient, and genuinely takes pride in their work. If you have any plumbing issues, call Giovanni, you won't regret it!

Had an old Toto unibody low flush toilet that started exhibiting a slow quiet leak the new SJ Water…read morewireless water meter alerted me to @7 gallons an hr. Diagnosed the issue to be the main flush valve. Researched and ordered a NuFlush replacement part as OEM parts are not available anymore. After repeated attempts to get the new valve to seal in the bowl but no joy, selected Gio at Drain and Main after reading reviews here on Yelp. Gio worked with my schedule, the part I already had in hand, and solved the issue within an hour. I was so close to the solution but Gio delivered the last important step and technique. Toilet is back in service! Gio thanks for the out of the box thinking and for staying with the original quote for the service call. Excellent value! Recommend him for all your plumbing challenges.

Quick response and fantastic work quality. Great value and excellent service…read more Waking up on Saturday morning to a broken heater is no fun, but they made it so easy

Wish we knew about Efficient Water Heaters sooner…read more We had to replace our tankless water heater on short notice and had a new Navien tankless water heater installed by another company. Unfortunately, it took 2+ mins to get hot water. The installers came back multiple times over many weeks trying to fix it -- no luck. In desperation, we called Joseph at Efficient Water Heaters who came out and quickly diagnosed the installation issue. The next day, Omar performed the work and now (finally!) our Navien operates as intended. This business is Navien certified and it shows; they definitely know what they are doing. Oh, and they're very personable & professional throughout. Just call or text them to solve your water heater needs. No need to mess around with anyone else.

Martin was super helpful with our water softener and our tankless water heater…read more Straight forward competitive (best) pricing. I've gotten quotes from all over and they were super high. Some of the other places would tell me that I need to do all this extra work in order for the setup i wanted and charge me double what I was quoted with Martin at Evo Water. Martin was super knowledgeable and I didn't feel like I being sold all this extra work that these other companies were telling me I needed. I had my water softener installed about 3 years ago and its been running perfectly fine. Then I recently replaced my old tank water heater with this new tankless and its been great. Go to Evo Water, they'll get you taken care of.

Super responsive, will provide recommendations but will also go with any product you want to go…read morewith at the end of the day. Super knowledgeable and will solution through any one off instances.

Quick response Very…read morethorough and professional diagnosis, reasonable prices. Will hire them again next time

I called with an emergency around 1:00 p.m., and they assured me that somebody would be out before…read more5:00. I texted them repeatedly, and they kept assuring me that someone would be out before 5:00, until 4:50 p.m., on a Friday, when everybody was closed, when they told me that nobody in fact would be coming. I would have been much better off not having called them in the first place.

I had a great experience with Tai! He installed my Waterdrop RO water filtration system and…read moreconnected it to both my kitchen sink and refrigerator. He was very friendly, showed up right on time, communicated clearly and promptly, and got everything done quickly. The work was clean and well done, and his pricing was very reasonable too. What I appreciated most was the service afterward. It turned out that the Waterdrop RO system I bought wasn't really designed to work with a refrigerator, and Tai came back to help fix the fridge water line and make sure everything was working properly. Overall, super easy to work with and very reliable. I'll absolutely call him again next time I need any plumbing work done!

We had our water heater start leaking around 10 PM, and suddenly had no hot water. I reached out to…read moreTai at CK Plumbing that night, and he responded almost immediately, which was such a relief. He came out first thing the next morning, arrived early, and took the time to thoroughly explain what happened, what our options were, and answered all of my questions without making me feel rushed. His pricing was very reasonable, and within about 2 hours we had a brand new water heater installed and everything was back up and running. He also pointed out a few upgrades I should consider for my main water line to improve both water pressure and safety. I really appreciated that he took the time to educate me without being pushy--it showed that he genuinely cared about making sure everything in my home was working safely and properly. Tai is professional, knowledgeable, honest, and genuinely nice to work with. I really appreciated how efficient and transparent he was throughout the entire process. I highly recommend him if you need a reliable plumber. One thing to note: He only accepts cash or check, so be prepared. Thanks so much, Tai!

Had an emergency during the night. I called and ask for some help and they had a guy come out…read morewithin the hour and unclogged my toilet. He was very much professional and got the job done for me. I really do apreciate for coming out at this time. Will come back again if anthing else happens. Cheers.

I called Local Rooter to replace two faucets for our washing machine after we ran into a leaky…read morefaucet issue that was holding up the installation. From start to finish, the experience was excellent. The pricing was fair and transparent, with no surprise charges or upselling. On top of that, the service was incredibly fast. They got the job done quickly and professionally without cutting any corners. I really appreciate the quick turnaround and how easy they made the whole process. I'd happily call them again and recommend them to anyone needing reliable plumbing work.

This review is very overdue! (Apologies, Adrian.) Dependable…read morecame to the house at the end of March and replaced our aged water heater with a Bradford White. Adrian certainly lives up to the name of his business! Everything went smoothly, and the installation was completed in a morning. He is highly professional, thorough in his work, and cleans up everything once the job is done. Thank you so much, Adrian!

Fantastic job, fast same day service when our water heater flooded our garage. His communication…read morewas great, was dependable, knowledgeable, gave us cost saving options. We felt we could trust Adrian's expertise and experience. He replaced our water heater the same day and added a drain. We will definitely turn to him for our future plumbing needs.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.