Owner Dontae setup an appointment after emails and phone calls exchanges to visit my property and…read morereview my project. He not only never showed the next night, but never even gave me the courtesy of a call to cancel or explain why I was kept sitting for hours. A week now gone by and still no attempt to connect with me again. Don't use this company

The service guy Dontae was extremely nice, courteous, and professional and also skillful in what he…read morewas doing. Dontae was very respectful by addressing me as Mr. and answered my questions with precision and accuracy, he just seem confident in what he was doing, for that i would refer and/or recommend Capital Window to anyone i know or anyone who needs window repair.

I called and got assistance right away, great CS, no run around, no sales prices, great value for a…read morenon-Pella type window, but close. My four large windows were 60" x 48" not small. They were ordered, installed by their crew and in one day "out a here". Start to finish 8-10 weeks. Been living in my house 44 years now. I will not live to see these windows replaced. No problems now two years later, still function like new. Am getting 10 more windows from them this winter, great, easy, no problems. My experience with windows is double panes are better in the long run. Another brand, not to be named fogged after 4 years!! With triple panes--I have had a middle pane break inside the sandwich--how in the world? Stick with double panes!! But if you are looking for a fair window at fair prices and do not expect 75 years out of the. Window World is a sure thing for value. Kirk W. Darlington, Md.

The whole experience with this company has been terrible so far. On 11-06-2025, I ordered a storm…read moredoor. I was told that from ordering to installation would be 5-7 weeks. The week before Christmas, I still had not heard anything and called. I was told the door had not come in, but would be received that week. As of today, 01-09-2026, I still had not heard anything, so I called. I was told the door only came in yesterday, but there is only one person they use as an installer. Subsequently, I was not yet given an install date. Do yourself a favor and buy a door from Home Depot. Get a handyman to install it. That will save you a lot of time and aggravation.

These folks were recommended to us by another local business--and we were very pleased to see why…read more They are so much better than the other glass dealer we've used. They are meticulous, and they bent over backward to make a mirror fit into the asymmetrical space we needed it for. People around here can be overly fussy, and that explains some of the poor reviews. Ignore them.

We had a 11am appointment, and we're called at 9.58am and told they were going to squeeze in…read moreanother appointment and our appointment was now moved to 12.30pm to 1pm, like we had nothing else to do but sit around waiting for them, like they were the only glass business in town. We called back and canceled. Not the right way to treat potential customers. Don't waste you time. Doug

I have 24 Toyota Corolla Cross and the said 23 would work. it did. outstanding. great price. what a…read moregreat company

I was referred to Glass and Mirror plus by my contractor. He told me that he has had many clients…read moreuse Glass and Mirror Plus and all were very satisfied. Nelson, beat all other estimates and did an absolutely amazing job. I am a extremely pleased with their service. I have multiple homes/rentals and deal with contractors all the time. It was so nice to have somebody strive for perfection. The project that I had Glass and Mirror Plus for, was enclosing a newly remodeled steam shower. The tolerance needed to be extremely tight. I could not find any issues and I am super picky when it comes to quality of work. Absolutely professional work. Overall, Nelson, and his installers Lee and Keith did an amazing job. It is absolutely a no brainer that I would use Glass and Mirror plus again for any future projects. I would highly suggest talking to Nelson before and shower glass project. He was quick to return an estimate and very professional. Definitely 5 star rating

Buyer Beware: company recently sold in beginning of 2024 to new owners, new staff except installer…read more Not same reputable company it used to be! This has been an absolute nightmare experience. This company has no idea what they are doing and the worst customer service. We are building a 4 season room and ordered 19 Weathermaster windows ($19,000). Series of events / dates: * Dec 8, 2023- contact signed, 1/3 payment ($6000) made. * Jan 8, 2024- windows measured and to be ordered, 2/3 payment ($6000) made. Contract said ~7-9 weeks completion. * Feb 26- received call from company, foreign person, saying measurements wrong and need to come/measure again * Feb 28- new measurements done, told the order form never listed what size/where the picture window is and which was tempered glass, questioned why not noticed before and was told they just saw wrong measurements looking at the order form. Expressed being upset my windows were never ordered and sat there for the last 7 1/2 weeks. * Feb 29- called office spoke to Donna complaining we were told windows would be another 4 weeks since re-measurement. Explained that my 4 season room construction (IE: completing entire inside of the room, ceiling, insulation) cannot be finished or even worked on until the inspector comes + see's the completed window installation that this setback is costing us time/money. Asked to have manager call us. * March 1-manager Alen D- called to tell us cannot do the 2 smaller triangle windows and would have to do 2 custom windows. Change order to be emailed. He said a different manager was on my job before but is no longer with the company and my order was just sitting there. Complained they dropped the ball and asked what they were going to do for us. Said he would speak to his supervisor and get back to us. * March 13: called left VM- said never got change order and Alen never called back. * March 18: called asking what is happening with windows was told they did not know and would call us back tomorrow. * March 29: called Alen- was told the windows are in and was going to call us today, scheduled installation date, will get a discount but still has to speak to his manager and will call back and supposed to email change order. * April 9- partial windows installed, they noticed THAT morning that 2 of the windows were wrong. Complained that why on March 29 when the windows came into their warehouse that no one from their company checks orders to make sure they are correct. Windows were also not padded at all (just loose windows/frame) to get from warehouse to my house (installer Rick was commenting was trying to use his own blankets/clothing to try to cushion our windows during delivery). * April 10-spoke to Rick (installer), he confirmed suspicion that the company sold and are new owners as to why we are getting the run around since January. Called to speak to Alen. Was instructed it would be 2 weeks to rush order 2 incorrect windows and would be TOP PRIORITY to get installed due to the mess up, complained that we never heard back from him before and that he always says he will get back to us and never does. He complained its hard to get a hold of his boss ... but will get back by Friday. * April 12: Alen called said most he can do agreeing with owner is 500-700 discount and will send over the change order. * April 24: called following up where the windows were and that change order was never sent - spoke to Austin - he said he would speak to Alen and call me back in 15 min - never called back. * April 25: Called Austin said he left voicemail w/Alen to call me. Spoke to Alen said the windows are in production still waiting to get and will probably come next week, said 700 discount will be sent over via email adding in details for lifetime warranty/no labor/materials/call fees * May 2: emailed saying we havenot heard yet if windows are in and sent edits for contract to Alen. Told company windows need installed by Monday as leaving out of country. Alen called and said windows came in an hour ago and tentatively lined up Saturday for installation. Alen will call back when confirmed. * May 3. Alen called back said waiting to hear from Rick (installer) but should be on for Saturday and he will send new contract. Rick called later that afternoon and said that it is supposed to rain Sat / Monday and will watch the weather and if clear will install. Explained leaving country on cruise vacation and needs in asap for inspector so we can move forward with finishing our addition. He said I do not need to be home to have the windows installed and it would be done next week. *****Rest of review listed under picture- ran out of characters

Custom sized replacement windows. Price was better than anyone else I called. Good communication. I…read morepicked them up and my guys installed them. My customer loves the windows. We installed two sets of large double hung energy star windows on two separate jobs for the same customers. They loked the first pair so well they hired us back to put in a second pair of windows by Weathermasters. Fabrication took about a month because they get many orders.

They have done windows and siding for us. The windows were first. It took forever for the windows…read moreto arrive because of an ordering snafu. The windows arrived, and when unloading the bow window (which was quite heavy and large), they almost dropped it, and put a small dent in the bottom edge, it isn't fixable. Nothing that interferes with the structural integrity of the window, but it is noticeable if you look right at it. When installing the bow window, they damaged some of the stone wall it rested on. In fairness, the stone had some minor damage before they did anything, but after the window was installed, it had to be repaired. We had to get another company to fix the stonework before the siding could be finished. Excel put in a new sliding patio door, but had the wrong hardware for the door and lock (said it was an order snafu), so we had to wait another two weeks for that. The siding crew were going along fine until one of them managed to cut his hand wide open, necessitating an immediate trip to the ER. After all the stonework was finished, after some prodding, they came back and finished everything. The owner made an adjustment on our bill because of all the delays, which was appreciated. Everything (aside from the dent)looks ok. Today, we found metal scrap pieces and a box of nails in the side yard, and about 1/2 a box sprinkled through the grass in the side yard, and that was just what we could find ourselves. The owner is coming over this afternoon with a magnet to sweep the yard. This should have been done the last day of the job. Unprofessional to say the least, and I'm tired of the excuses. If you want to babysit grown men, hire this bunch. They do ok work, but take forever, and it's one thing after another, excuse after excuse. Just think about how high your bs tolerance is, and hire accordingly. Knowing what I do now, I would have chosen differently.

Be sure to check the work these guys do to ensure it's done in accordance with the contract you…read morehave with them. I paid them a significant amount of money to install siding, with the bulk of the cost covering installation of furring strips to which they were supposed to nail the siding. Upon close examination of the work once completed, I discovered they had nailed the siding straight into the side of my house (instead of installing furring strips). In skipping the furring strip step (for which I had paid), they materially changed the terms of the contract without clearing the change with the homeowner and saved themselves two days of labor in an effort to maximize profits, quality be damned. Excel Remodeling's actions were dishonest, and as the owner of the company admitted in the aftermath, a poor business decision. He explained to me that they weren't trying to pull one over on me, but that his foreman had made this business decision and informed the owner two days into what was supposed to be a four day job. Nonetheless, the owner never bothered to mention this important fact to me at any point after he was informed of this change, so judge for yourself. To be fair, once Excel Remodeling was caught skipping steps in their work, the company did return to my home, took every piece of siding down, installed the furring strips they were contractually obligated to install in the first place, and reinstalled the siding. They did this without trouble, quickly, and the owner was quite apologetic. Regardless, "Caveat Emptor," as the saying goes.

Recently had a home built by this company. The home is great and the design process was very hands…read moreon. Reasonable prices and a great salesman named Dave.

Mark Yost from Kenwood Kitchens has been amazing! We began working with Mark in early 2020. With…read morethe delays with covid and needing to receive the proper permits (outside of Kenwood) our kitchen renovation ended up starting at the end of 2021. The team at Kenwood has been nothing short of phenomenal, understanding and patient with us this entire process. We love our cabinets and we LOVE our new kitchen!