This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

Recently purchased a pre-owned Jeep from Madison at Oxmoor. We called on a Monday evening asking…read moreabout inventory, and 3 hours later we had keys in hand. Madison was extremely helpful, knowledgeable about the cars and their features, and made the usually-grueling car shopping process a dream! We had to have service on the Jeep about a week later - the service department was incredible. We had the car back within 24 hours with no charge to us. Looking forward to working with the Oxmoor Jeep team further.

I had a very disappointing experience at Oxmoor Ram in Louisville. The truck was listed online with…read more10 miles, and the paperwork also showed 10 miles. However, when I saw the vehicle in person, it actually had 70 miles on it. That immediately raised concerns about transparency. During the walk-through, I also noticed two large dents on the side of the truck that were never disclosed. When I brought this up, instead of addressing the issue professionally, both the salesman and the sales manager became rude and confrontational. The tone felt aggressive and dismissive rather than helpful. Buying a vehicle is a big decision, and I expected honesty and basic customer respect. Unfortunately, that was not my experience here. I would not recommend this dealership based on how we were treated.

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

This review is for service only. I recently had to have my work vehicle towed here, and it needed…read moreto have a new transmission. Communication with the service tech was excellent. He texted me several times to provide updates on the progress of the repair. The vehicle was completed on schedule. This was one of the better experiences I have ever had with service at a dealership.

Consistently very challenging to work with on warranty work. Always needs vehicle for multiple days…read moreto diagnose issues that could be identified during service, and are made to feel like a criminal by constantly being threatened with the knowledge that if the warranty repairs are not covered under warranty that I will be charged for X Y and Z services and fees. Dealership has no loaners with service manager Brandon Bond claiming that they'd go out of business if they gave their customers loaners, even for warranty work that the factory would pay for. Literally every other dealership in town has loaner vehicles available. Every person in the service department has the personality of a rock. I tried to give this dealership a second chance, but this place, as well as the rest of Oxmoor Auto group has to be perpetually the most unsavory, dissatisfying racket in the city. They are truly the definition of a clown show. Never again.

I rarely take the time to write reviews but am so thankful for my experience today at Audi…read moreLouisville. I purchased my Q3 from them less than a year ago and continue to drive 90 minutes each way for maintenance because the customer service is outstanding. Justin Kinsey assisted with my appointment today and was able to get me out sooner than expected despite their busy schedule. My salesman Frank Eaves also took the time out of his day to stop in and chat. I probably bought the cheapest car on their lot but It goes to show all their clients are treated the same. I highly recommend this dealership.

This is a rating for their service department and Jason R, whom I believe is a manager. He's…read morefantastic based upon my single experience. My wife was driving from Lexington KY to Evansville IN on a recent Friday. She called at 6:10 pm to tell me she had a flat tire in New Albany IN. Not repairable and no spare tire. (Did you know lots of new cars don't have spare tires now!? Check yours!) I went to get her, we had the car towed to Audi Louisville, the closest dealership, and went home to Lexington. I called the next morning and spoke to Jason who initially told me that he couldn't get us a tire til Monday due to staffing, which would've been a big inconvenience. I asked him to check stock for our tire to be sure Monday was an option. A short time later, Jason called to say that an off-duty technician had come into the shop for something and agreed to stay and install our new tire! It was ready by 11 am so off we went back to Louisville to get the car. My wife was able to continue her trip to see family. Huge thanks to Jason and the tech who helped us out. They went above and beyond.

I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I…read moredon't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible!

1 star. Zero isn't an option. Took advantage of my daughter as a first time car buyer. They…read morecharged her for key insurance for $700. They also gave her a second key that had no face on it. She asked where the other part was and they told her she was lucky to get one key. Avoid this place at all costs.

My first experience buying a car over the Internet was with BGM. My sales person was Mike P…read more I'd put through a request for more info and got a callback within an hour. Mike was very accommodating with pictures when I asked about the undercarriage he got it up on a hoist and sent me photos. I'd been looking at a used Jeep and he took care of all the recalls, detailing and out of state transfer paperwork without additional requests. As for the dealership, after checking the maintenance, it looks like all the fluids and filters were changed. Even the cabin air filter was clean!! Great job BGM.

I recently purchased a Q5 from a different dealer but called Blue Grass Motor sport for some…read moregeneral questions and showed up unexpectedly to see if they could help me put my roof racks on. They not only helped me on a whim but they were very polite, efficient and even showed me how to put them on in case I needed to remove them later on. Highly recommend!

I bought my new Rav 4 from here last year. Our car salesman Jakub Faircloth was personable and very…read morenice. He also followed up with me throughout the year to make sure things were going well. I love that they offer free oil change for the first 30k miles. It is easy to make an appointment online. They are efficient. The couple of times they ran my car through the car wash but they didn't the last couple of times. I'm willing to wait a little longer for free wash! Lol

*Service Department only*. I really appreciate the 30K mile maintenance service on my new Camry but…read moreI despise making an appointment and waiting almost 2 hours for a simple oil change. That's ridiculous. What is the point of making an appointment? My time is as valuable as anyone else's. Either the service department is under staffed or they have too much business to deal with me. Noted.

Excellent experience working with Jonathan and the team on a new vehicle purchase. Excellent Dealer…read morewith a great reputation! A +

Craig & Landreth sold my 18-year-old daughter a junk vehicle. It leaked oil and had multiple…read moremechanical issues immediately. When she tried to take it back to have it addressed, staff treated her poorly and attempted to charge her for repairs. She was in tears. This was her first car--purchased with the entire $5,500 she had worked over a year to save during her last year of high school. She had no money left to fix a vehicle she had just bought. We contacted the previous owners and learned Craig & Landreth had paid less than half of what they sold it to her for--and made no repairs before reselling it. When I spoke with Joey, his response was essentially, "That's the risk of buying a used car." I reached out multiple times seeking some form of remedy. No meaningful effort was made to do the right thing. My family had purchased several vehicles from Craig & Landreth before and trusted them enough to send our daughter there for her first car. That was a mistake. They took advantage of a young, first-time buyer and sold her garbage. That $5,500 was everything she had. Watching a company show zero conscience about taking it from an 18-year-old speaks volumes about their character. The experience was devastating for her and permanently soured what should have been an exciting milestone. We eventually repaid our daughter ourselves because we felt awful for referring her to a business that treated her this way. I reached out to Joey again recently--still nothing. It's especially disturbing to see him publicly brag about spending $3,000 on a cheesecake for charity while showing no remorse for ripping off an 18-year-old fresh out of high school for $5,500. I guess one makes for a better photo op than the other.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.