Your overall rating = 5 Title your review = Our Wonderful Stay Your review = My daughter and I were tenants at the Del Amo apartments on Harvard Blvd, and honestly it was one of the best experiences we both have ever had. Ms. Delmy is very professional, helpful, and she is always ready to respond to all my matters. She managed the property excellently. The Del Amo apartments are safe, peaceful and clean. Our apartment was nicely designed with a great kitchen and living space. I recommend this place to any tenant looking for a nice spot in Torrance. Your name = Laura Moisa and Sophie Heij read more

Where do i start. Kalilah is a awful person to deal with. Rude and obnoxiou to say the least. We have been harassed by her. Far from professional. Where does one hold the right person responsible for the lack of maintenance to the property? Absolute failure to keep up with the needs of the property. Rodants pests mold building structure issues. I have the health department involve due to the living conditions. This is a management company? disgraceful read more

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I could go on and on about this place. First off, this place should just be condemned. The first month we were here, Toe was shoveling poop from the septic tank on the grass. That should have been my warning sign. The lake is a swamp that smells and is unsafe for anyone. I find it hilarious they have the gaul to call it Luxury lakeside apartments. Then, there's the sewage that leaks into the sidewalk, the mold and cockroaches. The neighbor's kids are loud and unruly, kicking balls into your windows. Then, there's just repair after repair that takes weeks to happen. They hire micky mouse contractors without licenses to do the work. It's unprofessional and shotty work. The pool was green for months and was then repaired by the owner's brother who had no license to repair it. There is zero value in this place and I pray that God will help everyone move. read more

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They lack communication with their tenants. Good luck getting any email responses or phone calls back read more

As the owner of several apartment buildings, I had the misfortune of using Mashcole for about a year, and I strongly advise against their services. Mashcole has over 200 reviews on Yelp as of August 2024. You will see negative review after negative review with only a star-rating of 2.8 out of 5. This review confirms and further explains why Mashcole should never be used as a property management service. When Mashcole served as our property management company in 2023/2024, we initially communicated with the President of Mashcole...Joel Zide. The person "managing" our buildings and our direct contact was Vincent Abanilla. The bookkeeper handling our account was Gisel Lima and her manager was Rod Zuniga. Here are specific incidents that highlight the various issues we faced and incompetence of Mashcole as property managers: 1. **Inaccurate Financial Management:** Mashcole's financial reporting was a mess. They failed to separate the financials by building, which were completely separate addresses. Instead, they lumped all expenses together. This lack of detailed reporting makes it impossible to track the performance of each building individually. Now, for taxes, my CPA has to go through the tedious process of separating expenses for each building. 2. **Poor Communication with Tenants:** Numerous tenants complained about their inability to contact Mashcole regarding various issues with their units. This lack of responsiveness only added to the frustration and dissatisfaction among our tenants. 3. **Unpaid Bills:** Numerous bills were left unpaid for months. Despite being assured by Gisel that all bills were settled when I took over the management, I later found invoices totaling thousands of dollars that were still outstanding from several months prior. 4. **Failure to Implement Rent Increases:** For our Section 8 tenant, Mashcole failed to properly complete the necessary paperwork required by the City for a rent increase, resulting in the increase never being implemented. 5. **Inability to Properly Screen New Tenants & Inability to Properly Complete Required Paperwork by the City:** Out of the three units that became vacant while they managed our buildings, they only successfully rented one. One remained vacant, and another was rented to a tenant we explicitly warned Vincent against. This tenant has since become a squatter, not paying rent for three months. Mashcole accepted partial payments from this tenant (which they shouldn't have done), filed an incorrect 3-day notice, and now I'm dealing with a difficult eviction process. 6. **Inability to Rent a Newly Renovated Unit:** A newly renovated bachelor unit remained vacant for numerous months under their management. Eventually, I decided to use it as my office due to their failure to rent it out. 7. **Misleading in their Communication:** We have an onsite manager who has worked with us for over 20 years, receiving free rent in exchange for his maintenance services. When we hired Mashcole, they assured us we could continue using him by them hiring him as an employee of Mashcole. They hired him and even put him through their employee orientation. However, when I received our monthly financial reports, I discovered we were not only paying for him as an employee of Mashcole but also paying all associated taxes. We never discussed us paying for him as THIER employee. This arrangement was far more expensive than our previous setup and made no sense financially. In conclusion, Mashcole's incompetence in property management is staggering. Their poor communication, financial mismanagement, and inability to fulfill basic responsibilities caused significant issues and financial losses. With that said, I do not recommend their services to any property owner looking for reliable and professional management. read more

Nobody answers phone or returns calls., Emails get ignored the majority of the time, and questions/concerns are passed off to maintenance worker. Idk what's wrong with them, but they seem really disorganized, and my partner and I look forward to the end of our lease. read more

I've had some slum landlords in the past but NOTHING compares to these guys. Gas leak, Carbon Monoxide leak, water leaking from roof, shutting off gas and water with 0 notice. cannot get ahold of them whatsoever......ABSOLUTELY DO NOT RENT FROM THEM!! i'm warning you read more

The staff treats us all like shit. We seem to be a bother and they think the Alex homeless shelter is a lock down incarceration center and we are inmates that need to be spoken to in disrespectful tones when we ask things. They gossip outloud and say some very mean and cruel things. Things like yeah that new couple checking in both look like dudes and who's fu@#ing who and which one has a penis? Then the whole lobby broke out in laughter. She cried her eyes out. They were too stupid to consider she has been depressed and talking about suicide off and on. Way to be here in a job meant to help save lives, not take them. They kick people out so fast and easy over little dumb things it's obvious why the death toll from freezing to death has doubled at the same they began operations. We are human beings and deserve at least some sort of dignity and respect. Forget trust the reason they kick people out so fast is to be able to pack for them and steal what they want. That's 100% Fact. They say we are ungrateful when we ask anything. We should just shut up and take whatever they dish out to us. That's the cost for us to live here. Treated like shit and daily violations of quite a few civil liberties. We are forced to sign a paper to get in but it contains agreements to things that are more than overzealous but outright illegal with some. Serious emergency training needed for staff and management. read more

We have a fantastic manager she's always very helpful . shes very friendly and welcoming thank you Jackie

If Dante were to write about the circles of rental hell, surely 1444 N Poinsettia Place would merit its own chapter. My experience renting an apartment at this address was nothing short of a nightmare, a cautionary tale for anyone considering making the grave mistake of signing a lease with these negligent property managers. Firstly, when my boyfriend and I moved in to our apartment it was evident that no one had cleaned the apartment. We found sewing needles left by the previous tenant scattered around the apartment, and a half eaten cookie below our oven. We ended up cleaning the entire apartment ourselves due to the lack of response from management about having someone clean the apartment. This... was just the beginning. We found out the hard way that the building is infested with cockroaches. I received a call while at work from management that a plumber needed to come into our apartment to repair a leak below our bathroom sink, so I allowed them to enter to make any repairs needed. The plumber made the repair and left a huge hole in the wall below our sink. Shortly after, my boyfriend and I went out of town for a month. During our time away, no one came back to repair the hole in the wall. We returned to find our apartment INFESTED with cock roaches. The apartment was uninhabitable. It was so bad I slept in my car the first night we returned. I let management know, and while they did take action to rectify the issue, there was no way I was sleeping in the apartment until the cockroaches were gone so we stayed in hotels. To make matters worse, management expected us to pay the entire month's rent for an uninhabitable apartment. It took going back and forth with management for nearly two weeks to finally receive a half month's rent discount. Initially, they wouldn't even respond to me, but I remained persistent until they finally responded. Their lack of care and shady business became evidently clear during this endeavor. We should have moved after that incident, but I was hoping that was the end of their shady dealings. My boyfriend and I finally left the cesspool. We have been waiting a few weeks for our deposit back, the check finally came in the mail today for non other than... half of our deposit. I've read other reviews about people not getting their deposit back from this property management group. I guess shame on me for thinking we would have a different outcome. This has by far and away been the worst experience renting an apartment. read more

Avoid any property managed by them like the plague. Melina will just ignore any problems you have even when you send in photo/video evidence of said problems. Even harassment from other tenants and rodent infestations/leaks. Will let construction workers come to your house unannounced by accessing a back door and you'll be woken up by noise and strange men all over your rented house. I honestly have no idea how she keeps her job when their Yelp page contains multiple complaints specifically about her and how horrible she is. Reported this company to the BBB. I encourage anyone else experiencing problems with this terrible company to do the same! read more

If there is anyway I could give a 0 star . Guys take caution when entrusting these idiots with managing your property . I moved to Burbank because it was convenient for my Job . When I found these apartments, they were still managed by keystone which is an awesome company , a month after I had just settled in , keystone gave management to this rats . Maschole is the worst company , issue after issue with maintenance . You call and they don't even answer even when you leave a voicemail no body will respond to the voicemail. I was literary forced to drive to their offices in Calabasas which didn't change anything. I'm not sure if the company fairly compensates it's employees . My apartment manager when under keystone was very reliable ,dependable and Ontime to respond to tenants' converts . After she transitioned and worked for these humans , she as well started getting frustrated with tenants not being responded to . Maschole doesn't have a maintenance team on site and you will have your ceiling leak as it rains , before you know it your bed will be soaked . Watch out and refrain from renting any one of the apartments managed by Maschole (Calabasas) read more

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Mashcole is a great property management group. Been living in one of the buildings from them for over 5 years and it has been the best. Properties are well maintained year round. Landscapes, laundry area, dumpsters, driveways always kept clean. Issues inside rental units are delt with about immediately. Never been happier! Highly recommend read more

Hi! My name is Miss Garcia and I stayed in one of Juan Romero's managed apartment complexes in Long Beach. This is the first management company with the best manager ever that never gave me any problems and always very helpful I didn't complain about much but when I did the same day the next morning any problems were taking care of which was a five-star in my book! Juan is a great communicator and very understanding very helpful and accommodating when need be I thank you for the opportunity to be a tenant I what highly recommend a rental from this company read more

I wouldn't live here. This is how badly maintained their property is. But at least the beeping smoke alarm that's been going off for like a year and a half in the mostly vacant building finally apparently died. They have an F rating with the Better Business Bureau. read more

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3 KIDS & MOM TRAPPED INSIDE UNIT BY LANDLORD & MASHCOLE PROPERTY MANAGERS!! (9/19/21) I'm a mother of three young kids (ages 6yrs, 5yrs, and 5 months) living in a rent-controlled apartment complex in Los Angeles. On July 25th there was a flood of sewage water into my apartment from the unit above. Since then, over a month has passed, the unit isn't fixed, and my family has been effectively imprisoned in a temporary unit with no keys and no end in sight. Mashcole property managers abuse loosely worded civil codes and regulations, rent-controlled and section eight systems, and PREY on their lower class tenants. Our flood started a little after midnight, I urgently called and texted the property manager who said a plumber was on his way. My family stayed bundled up on the living room couch watching the flood destroy our belongings, waiting for help. 9 hours later, a plumber came but couldn't stop the leak because he couldn't get access to the apartment above - although he could have legally because it was an emergency. The plumber later told me he never received an emergency call from management. Mashcole managers refused to help us find a place to stay while the unit was actively flooding, even though that is their legal obligation as a rent-controlled complex. They stated that the bath and bedroom were unusable, but the living room was fine so we could stay in there. Robin, a Mashcole manager, and former child actress who starred in movies like Annie, told me the company doesn't "do hotels" and that she wouldn't even place us in one of the empty units in the complex. She told me to take the kids to a homeless shelter or have myself, my two young kids, and my then-four month old baby stay in the living room of the unit until they fixed the leaks. A maintenance man saw how bad my apartment was and finally opened up an empty apartment upstairs for us (against management's orders). The owner and management company have refused to give me the keys to the apartment we've been in since July 29th, or to allow me to bring up any furniture. I emailed them multiple times explaining that I feel like my family's being held prisoner and that they're directly interfering with our daily tasks because I can't leave this unit without keys to both secure our valuables when we leave and guarantee that I can get back in. I received no response. I asked almost a dozen times for the keys before finally I was told the owner didn't want me to have them. Since the owner and Mashcole company won't let me bring anything upstairs, I have to go up and down multiple times, day and night, to get food for the kids and baby formula from the fridge. These stairs are sagging, have soft spots, and are of different heights which makes every trip while carrying the baby a potential tragedy. While still waiting for repairs to begin, a second flood occurred, and again, management stopped responding to my emails and calls. I reported new leaks in the kitchen, bathroom, and living room, but got no response from management. While the drywall was down I noticed various types of mold and I had the mold professionally tested. Extremely elevated levels of mold were found, but since the management company only legally has to make the mold "not visible", they have chosen to paint over it and spray KILLZ industrial strength spray to mask the odors. Leaving the mold issue for the next tenants to deal with as well. So DO NOT DO BUSINESS WITH MASHCOLE. P.S.: They have no problem breaking the law ----------------------------------------------------------------------------------------- 9/13 - UPDATE : A third major leak has occurred, flooding both the bedroom and the bathroom again. Again, management failed to respond. 9/14 - UPDATE : Instead of fixing the unit that caused the latest leak. They boarded up his unit, with a soaked rug and flooded bathroom. ----------------------------------------------------------------------------------------- read more

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I've been trying to schedule a tour for weeks . Can't get a hold of anyone . This is the biggest inconvenience. This must be how the tenants feel . read more

I absolutely love this company. I am so glad that Mashcole took over as the new management company. I love that I can pay my rent directly through an online portal. King Wells has been a great manager. He is easy to get in touch with and he has been able to get my apartment updated to the new standards. I can't wait for my new stove to arrive. Thank you King and Manuel for updating my apartment. I have been in my unit for 16 years and I call it my home. Thank you!!! read more

Mashcole Property Management - I love the view from my balcony. - Property Management Near Me - Calabasas, California

Where do I start.... I've been dealing with this TRASH management company for a year now and they are the WORST management company I've ever dealt with by far. Horrendous. They don't even take care of the building. If you're reading this as you're apartment hunting, do NOT live at any properties managed by this company under any circumstances. You will regret it. So the building I live at that was managed by them was sold 5 days ago... and they didn't even tell us. The hot water stopped working today and when I contacted the property manager KHALILAH she gave a very curt and dry email that said to contact the new owners. When I asked for the contact information she refused and said it's not her "responsibility". AFTER failing to even let tenants know the building was being sold!!!!! If I hadn't of reach out about maintenance I would've never known. After going back and forth, trying to reach the President and CEO just to get some kind of contact to get the hot water back, nobody was willing to help. So now we are all stuck with ice cold water for god knows how long. How inhumane. Again, do not under ANY CIRCUMSTANCES deal with MASHCOLE. They are incompetent and straight up slumlords. Horrible company. LIVE SOMEWHERE ELSE. read more

Mashcole Property Management - Property Management Near Me - Calabasas, California

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Horrible company. They don't answer their phone. They don't communicate with potential tenants. Wouldn't go to Lotus Villas in Bakersfield for free to have to deal with this company. Move on. Keep looking. They are not worth the time. It's unfortunate because the property is nice but no one communicates or answers the phone read more

We used this company to manage a couple buildings over ten years ago. Back then, the owners were two men named Craig and Carl. One day Craig came to our office for a meeting. Carl's wife had just passed from cancer. My dad asked, "how's Carl, is he doing alright?" I felt it was a solemn moment. Craig chuckled and quipped, "oh don't worry about Carl, he'll have a new chick in a month." And that was that. It stuck with me. As for business, the best thing we ever did was fire them. Suddenly the buildings were much more profitable! read more

"Mold is not an emergency" - Armando, Manager from Mashcole of 139 10th Street Seal Beach CA If I could leave a lower review I would. Our building in Seal Beach was taken over by Mashcole a little less than 2 years ago and it could not have been more apparent. Lily, our initial manager was great as we had an ant issue and it was handled immediately. That only lasted a few months as the new manager Armando (AJ) seems to simply be collecting a paycheck. The property itself is quickly falling into disrepair i.e.. cracked bubbling and disintegrating stucco, Doors falling of its hinges due to rust and deterioration, and finally MOLD! We were rearranging our living room and found a large amount of mold on the bottom and underneath our couch. The living room is up against an exterior wall with planters on the outside. We notified Armando at about 10pm that night it was found and received no response until the next morning when our property manager Armando told me that I "shouldn't have called him so late, as mold is not an emergency" He stated he would sent out a "guy" and ensured me that he's "great with that stuff and is a plumber". When called the plumber stated he had no expertise in mold and was going to "clean it and paint over it". We paid for an actual certified mold professional to come do an inspection out of pocket and our lab report from the inspection indicates severe mold growth in the wall, which was sent to Armando immediately with no response. My Wife and I began to experience ill health effects and decided we wanted to end our lease and move. Intent to terminate the lease was sent with no response, and notice of vacating the property was sent with no response. In the emails not only was Armando the intended recipient but also included is "info@mashcole.com" and still nobody has responded from Mashcole. PLEASE beware of this company and judging by its reviews, shady business tactics. If you are planning on being a tenant please do adequate research on their reviews and evidence of poor building management. If the building your about to tour has a large white "MASHCOLE PROPERTY MANAGEMENT" sign on it please do yourself a favor and keep on driving. BEWARE Property owners of utilizing this company for property management as they will only cause issues for you in the long run financially as they continue to dig themselves a deeper hole in poor treatment of tenants and neglect of your money making property. read more

Me and my Wife Andrea.. LOVE, LOVE, LOVE our new apartment through Mashcole. They have up to date amenities, pet friendly and the residents are very friendly. A breath of fresh air from our previous property. I wish we would've found them a lot sooner. They genuinely care about their tenants and we couldn't have found a better place to call home! read more

Who goes around randomly knocking on some of the tenants doors not announcing who they are and starts telling tenants what they can and can't do? We don't know you!! Who are you? The men want tenants to do things yet, this place is a revolving door since Mashcole became management. Just alone in July , FIVE tenants moved out (not something to brag about ) Renting them isn't the problem. It's keeping tenants happy and upholding your end of any lease agreement. Washer and dryers keep breaking down. Parking is horrible. Manager doesn't pick up any trash/doggie poop bags, or picks up the laundry room when maintenance guy isn't there. Trash just sits everywhere. Vegetation is dying too. A lot of negative energy in the aura. It's still summer and management/pool service guy keeps on turning the pool 's heater off. It's a heated pool for GOD's sake. Keep it on. read more

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Was interested in a place they are managing in Bellflower. Inquired and spoke to a helpful rep, and then when I mentioned the new tenant $1000 bonus clearly advertised on their website, I was told it's no longer available and now it's only $500. Their website went down after I mentioned it and went back up with the "new" bonus. This is very manipulative and concerning to lure people in and then switch offers on the fly. Not a good look! I even have the before and after pictures. They literally switched it on me mid conversation. Really shady. read more

Mashcole Property Management - Property Management Near Me - Calabasas, California

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I am not one bit surprised by all of the negative reviews! This property management company is the most unethical bogus business I have ever dealt with as a tenant. If you're ok with wrongful evictions that are not court appointed and sawing off doorknobs without the presence of sheriffs, landlord agents entering your home without notice, demolition without notice, and unresponsive via text and voice messages left this is the business for you...If not BEWARE! This is all only after less than 1 month of taking over the property! I have had to call the housing authorities, code enforcement, better business bureau and the police all within 2 days. I suggest you do the same or this scam of a company will continue to treat people in this way! read more

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So far I have no issue with the new management. The new manager responded promptly when service requested.

Leslie R manager at Algrove apartments, you are doing a fantastic job. It has been a pleasure to work with you and take you under my wing. You have done an amazing job although, some of these residents have tried to slander your character you continue to demonstrate your professionalism. Keep doing a great job we are proud of you. read more

Well I live here now and I have to be on top of my property manager, the whole building complains. we're all extremely disappointed and now our PM lied to us, Wendy, telling us the dryer was fixed and someone came. Another tenant texted her hours later about the same issue (going on 3 weeks) and she wrote back to him " ON IT". This came hours after she said to us "We are the only ones complaining and it was fixed." Pick a story girl. I've gone to the higher up but no one seems to help us since we moved in. January will make a year....what is the deal, is anyone in charge, how did she even get hired, but not being mean, being serious, how? ..... read more

Mashcole Property Management - Property Management Near Me - Calabasas, California

I am a neighbor to a property they are supposed to be managing in Long Beach. They continually allow their tenants to dump furniture and trash on the neighboring property and the few times the tenants put it out in front of their own property, management has the workers move it over to the neighbors. They never return calls to address this situation. The old management company used to walk the length of their sidewalk several times a week and pick up Trash. This never gets done now and maybe the gardeners clean it up once a week and that's it unless it's already blown across or down the street read more

I really am disappointed in this company. I've rented 1 of their properties "Mosaic Apts" in Torrance. Property manager (Delmy Alfaro) was BIAS depending on ethnicity. She would harass and make threats of issuing a 3 day vacate. Residents would have disturbing domestic violence ongoing after hours, pets would urinate and defecate all over courtyard, loud music would be playing from tenants who didn't work. Laundry room would be misused by residents by leaving their laundry overnight so nobody could use them. Residents would smoke cigarettes in front of camera under garage parking. Front door access would be broken multiple times and left open leaving transients to enter and steal packages; break in cars, & vandalize property. My daughter couldn't go outside or else she'll accuse her of breaking property when that was NEVER the case. We couldn't sit in our car, cause if we did she'll say someone is saying we're smoking when we would rather be talking or listening to music. I have been gone for almost 2 months and my deposit & PRORATED rent has yet to be returned.(If the landlord misses the 21-day deadline, he/she forfeits the right to deduct anything.) They are not responsive. They have been ignoring me, (Elsy & Pabla) I asked for receipts because they are charging me an outraged amount. Property manager was sent a letter to cease with her allegations and harassment by lawyer and she forcefully made us stop the lawsuit or she would evict us in 3 days. We were afraid of their retaliation so we vacated the property with a formal lease termination. Before vacating, I cleaned property thoroughly. I have videos. Delmy stated the flooring had a smell, I specifically told her maybe it was the dirty mop and that I would come back and mop with NEW mop; she denied. She mailed me a statement charging me $660, like FOR WHAT! $280 for move out cleaning! Like this company is ALL LIES!!! the owners ALL should reconsider a new management company cause TRASHCOLE is BUNK If you want to be misused and abused, rent from TRASHCOLE (: I will be retaining a lawyer for this company, seems as that's all they do is STEAL tenants money read more

King helped me with my move-in process. He was super communicative and quick getting me into my apartment. He gave me the best help and suggestion for the place. Overall, very pleased with King's help and support! read more

Vince Abanilla was our property manager for two years. He is quick to respond to any requests for service, and was always professional and courteous. Repaies were done quickly and professionally. 10/10 would recommend. read more

So I live in the Obert arms apartments in Whittier. Ever since this company took over, this place is absolutely disgusting. The previous manager had this place clean. The new manager was here earlier passing out some letters, and ignored how disgusting the trash area is. They have people fixing a couple of apartments and they dumped all their trash in the only bin we have. This was Wednesday of last week after the cash dumpster was emptied. They literally filled it to the rim. We still had a whole week before it emptied again. Today I come home and see this disaster. If our old manager was still here (which they didn't want to keep) he would NEVER allow this place to look like this. Oh and we live in the county of LA, and they sent us a letter stating our rent would be increased by $400 starting February 1, 2019. I don't think they realize we have rent control in la county. Our emails have been ignored. 1/4/2019 so for the record, the trash bin was emptied on Wednesday. That same day, the handymen working in one of the apartments filled it up to the rim with their own trash. We had no where to throw our trash out, and it was like that until the following Wednesday. I don't believe you were here to see it our fix the problem read more

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My husband and I,feel very confortable on this complex The fact that it's a pet friendly and safe environment as it has cameras around the building make us feel good. The manager Nadia always very helpful when we have issues of any kind and a fast response from Timo the handyman is really awesome! read more

Mashcole Property Management - Inside the building, pet area - Property Management Near Me - Calabasas, California

COVID hit and I forgot to send an update. I moved cross country right before Covid lockdowns. Deborah did everything she could to ignore returning my security deposit, and would not respond to emails or texts. After 6 weeks (LA law says security deposit has to be issued within 4 weeks), I had to email Mashcole corporate and let them know I would be filing a complaint in LA court since they did not send me security deposit and were ignoring my emails. They responded and issued my security deposit within 24 hours of me sending that email. In short, Mashcole is terrible, and Deborah is the worst. Know your renter's rights and don't be afraid to let them know you know your rights or else they will take advantage of you. read more

I do have an awesome manager on site. She responds quickly to needs of our apartments. I am updating my review as she has reached out to address my concern. And I do appreciate it. read more

I rarely write negative reviews, but I had a really bad experience with this company and hope to help others save their time and money. I have lived in various apartments in multiple states over the past ten years of my life- I've yet to encounter such a careless property management company. I lived at 5111 Harold Way in Los Angeles. First, it's nearly impossible to get in contact with your building manager. They will legitimately ignore you. I spent over a month trying to contact my building manager via phone, email, text, contacting his coworkers, etc. It's even more difficult to get maintenance to respond to an online request. I submitted a request for maintenance to fix two light switches that popped off the wall. Months went by- nothing. Mashcole ended up removing the cost to fix the light switches from my deposit. Next, the building upkeep was nonexistent. In the year I lived there, the building was cleaned one single time, which resulted in cockroaches, urine soaked floors, and moldy food sitting out. The laundry machines were broken for months. My unit had flooding from the rain. Again, it was hard to get maintenance out to the unit and when they did arrive, they just painted over the water damage. Next time it rained, the ceilings started leaking again. Actually pretty funny. Okay, all that stuff was annoying and made life slightly harder and more unpleasant. If I hadn't been paying nearly $3k/month with a $5k deposit, I wouldn't have been bothered as much. The issue here is that Mashcole over-charges and under-delivers. Don't waste your money. Lastly, my greatest concern with this company is related to their negligence surrounding California "accessible routes" building codes. According to the law, apartment buildings with three stories or more are required to have an accessible route for those with disabilities. I had a very elderly neighbor who lived in the building (3rd floor) and could hardly walk. She could not get up and down the stairs. Once, she called the fire department because she ran out of food and couldn't get more. They were the ones who informed me that the building wasn't up to city code due to the lack of a functional elevator. It was so frustrating to witness. Moral of the story-these people aren't here to help their tenants. If you've got a problem, you're on your own despite the large sums of money you're paying. You deserve better! read more

If Mashcole Property Management buys out your apartment building, leave immediately! If you are considering renting from Mashcole Property Management, don't do it! Mashcole bought out the apartment complex I was staying and it went downhill quickly. I constantly had rodent problems. I told the property manager Jackie on several occasions. She never bothered to lay down a single trap for the rodents. Nor did she fumigate or do anything at all about the rodents. The residents at the apartment complex just had to live with them. Another issue I had was a leaking roof. Jackie was notified in December 2018. I was assured it would be taken care of. I moved out in April 2020. The roof still leaked by the time I moved out. Since there was so much water damage mold began to form at multiple places in the apartment. I had a balcony which I never used. Since it felt like a deathtrap. The wood was completely rotting and it wouldn't take much for the wood to give out. Seemed like I could fall through the bottom at any moment. Mashcole Property Management and Jackie did not live up to the basic rule of renters rights. Which is to provide a habitable living condition for it tenants. Again, here were the main problems that were never addressed despite multiple complaints. 1. Rodent infestation 2. Leaking roof 3. Mold growth read more

Currently been Living in the New upgraded units at Wescove and cannot be happier. The in unit laundry area is a big plus. 2 full baths one with a stand up shower is a great convenience to have. Management -Liz- made the transition to the new unit easy helped with any questions or concerns we had. Huge thanks to Management!! Debated on staying or leaving the community but glad we stayed for the upgrades!! read more