Walked in for a Pedi yesterday. Very friendly woman at the desk. She asked me to wash my hands…read morebefore starting, which I greatly appreciated. The first thing I noticed was that everything is sparkling clean, with no chemical smell. I was seated immediately by my tech, Michael, in a very comfy vibrating chair. Michael had already started the water (in a disposable plastic liner). Great Pedi and the massage by Michael was the best in a very long time! Everyone there was very friendly and they seem to be happy to be there. They are located right next to Regal Cinema in Short Pump, so plenty of parking.

I come here regularly. They do a good job and their prices are very fair. It's whomever is…read moreavailable, you usually can't request a certain tech unless you call ahead. Most time, they can help you within a few minutes of walking in. If you want ombré, which I did, you might have a 10-15 minute wait. Today they were playing 90's to current popular music. The salon is clean other than some nail polish splatter at some of the stations. They do reuse nail files, don't use fresh ones, if that is a concern of yours. Milk be back. Mist if my services here have been positive and I've been coming here for a few years.

I wanted subtle, natural highlights that would grow out well, but ended up with chunky, stripey…read morehighlights that start at the roots. The thinner side of my hair has more highlights than the thicker side, there's very little in the back, and the top is much blonder than the bottom. I went back to have the tone corrected, but after one wash it looked the same again. Im very grateful they were willing to fit me in again. Everyone was very kind, and the haircut itself is great--I'm just disappointed with the highlighting and honestly embarrassed for people to see it

I've been going here for nail services for several years. I like that the place is clean, they…read morebring wrapped sanitized tools, use foot bath liners. Picking color is a bit of drag, using those wheels of colors. I've tried remembering or writing down color numbers, but I wish they'd put these in our profiles. I have recommended to others. (Once I had hair wash/blowout and I think I'll just stay with nail services. Hair was only so-so.)

Kerry is amazing! She is professional, develops relationships with her clients, and prioritizes YOU…read moreduring your appointment! This is another one of those silver linings of the pandemic and wanting to find an intimate nail salon, after being tired of walking into random places and having whoever was available perform your service and dictate how well your nails would look. This is the best thing I've found within the past two years, and am so glad. My dip nails always look amazing, no corners are ever cut, the salon and practices are always safe and sanitary, covid safety is a priority and client comfort is most important, and of course nail colors and designs are in abundance!! Kerry loves a good challenge for a design, and loves to make her clients feel 'sexy'-her fave word LOL! My dip nails last incredibly long and are consistent for my monthly appointments. Pedicures are also amazing, and I love that I was encouraged to try gel on my toes, and have now adapted to an every other month pedi and monthly mani. Book your appt with Kerry, and you'll be so glad you did!!

I loved Kerry nails! This is the best nail experience you're going to get in Richmond, bar none…read more The building is perfect for an intimate, relaxing nail appointment. I didn't realize it, but it's actually a bunch of small salons within a salon. Each nail tech, hairdresser, barber, etc. rents out their own little pod within the salon. That makes it sooo nice, Covid safe, and relaxing because you are the only customer. Kerry is extremely personable and she blew me away by remembering me from coming in to her previous salon with my mom and bridesmaids 5 years ago before my wedding! I would go to that salon maybe once or twice a year, so not frequently enough that I thought she would remember me. But, she recognized me even while wearing a mask. And, she was able to recall bits of obscure information from that long ago. Seriously so amazing and the BEST customer service from any service I have ever received. I am hooked on Kerry nails and made my next appointment before I left. I can't wait to also get a pedicure next time. I LOVE my nails. Thank you Kerry!

I came in on a Saturday morning and asked for a full set and pedicure. A man sat me down and…read moreimmediately began working on my nails. I told him I wanted coffin shape and a French design. He said square shape would probably look better. I said okay cool, just as long as it's French. I picked my colors and he kept doing the nails. Once it was time to do the design he says "just to let you know we aren't doing French" and then proceeds to color my entire nail. Never cut down my cuticles, left glue all around my nails, a few of them were even crooked. His attitude and vibe were very bossy and I didn't like that at all. Once he was done I was so turned off I didn't want to get a pedicure. I was charged 78 for some bs. Probably my fault for not going to my regular place but def a lesson learned.

Bella was amazing!! My nails have never looked better! So sweet and took we time, really caring…read moreabout her service!!

I have been going here for 18 years now with Vee she like family now, she my nail tech and my…read moresister love you girl 18 years and more to come Go see Vee!! You will NOT be disappointed

Tried to do a walk-in to have my nails done. I was told to take a seat. Another client came in and…read morestarted talking to one of the technicians Ana when her client was done she sat at her table like I wasn't waiting. WTH!!! I had been sitting waiting for 20 minutes. No customer service. There were also acrylic on the floor that came off someone's nails. No wipe down before the new customer sat down. Clients aren't asked to wash hands when they come in. COVID is still real and the flu is running rampant!!!! Never going back. Wish I read Yelp before I went. No customer service at all!

Even though the policy is to take customers by appointment only on Mondays, Linda graciously…read moreallowed me to be a walk-in today. She listened when I described my desired color as a sheer with a shimmery finish, and she found the perfect combination of two polishes to create it. She noticed my discomfort as she was working on my big toes, and she looked carefully and worked out that my toenails on each side were slightly in-grown. She trimmed them both gently, and my toes feel much better already. I had a horizontal split on one thumb, and she fixed it up with acrylic before moving on to the rest of the manicure. It blends perfectly with the rest of my nails and is sturdy with no more risk of it catching and getting worse before it can grow out. I am definitely happy with both sets of nails. This is the first salon I've been to that I am eager to patronize again.

I came here on 10/17/2015, last minute for my nails to get done the day BEFORE my wedding. I had…read morebeen so business and lot of life events came up where I got distracted and did not remember to make an appointment to get my nails done. I was looking for one close to my house and this was bought up. I came in there, had NO idea what I wanted, just some sort of french tips. Kelly helped me out with what I should get and she did such an amazing job! I will def be going back in there to get my nails done. I love the work that they did and it was just very professional. 5***** and it such a good clean place too! Def recommend it. Thank you guys so much again. The nails were perfect for the wedding and I got some many compliments about them when I was showing them the rings. :)

Since most only read part of a long review I will stress that you need to ask for Mel. This would…read morebe a 5 star review if it were in Mel only. She was the voice of reason and listened to what the people in her chair wanted. I had a party of 5 for mani/pedi (3 adults/ 2 kids) and we arrived at 2:40p. To start, there was a lot of pressure when picking our colors to get powder or gel, even on the 9 and 11 year old. I wanted French tips but after realizing Vincent only wanted to yodel powder, I chose a neutral basic polish. Mel had to speak up and tell him we didn't want gel or powder. We were all seated in the pedi seat. Vincent worked on me, Mel on the 9 year old child pedi, and the son on the 13 year old. Later, Mel worked on the other adult pedi and the son on the 11 year old pedi. Vincent was fast. Too fast; I feel I didn't get the proper care and attention. Vincent was finished with my pedi before Mel finished the 9 year old child pedi. Worse he decided to attempt to recut my nail AFTER applying my dark red polish and accidentally cut my nail bed. It is now sensitive to touch and painful to walk with shoes on. Only after a loud "ouch" did he stop even though I tried to pull my foot back as soon as I felt him touch the skin. It was a truly stupid move, I mean who cuts a nail when you can't see what is below it? Additionally, he took 2 phone calls and appointments while doing my pedi and he still finished before the other 2 pedi that started at the she time (this is important later in the story) Moving to my mani, I started by clearly stating to leave them long and it was ok that 2 broken ones remain shorter. I have gorgeous, strong natural nails. Two were only broken because I work with horses and dump 50 lbs muck tubs daily. He starts cutting and I remind him to leave them long. Then I realized he was changing my pretty square nail into a point. I told him to leave them square. He then goes back over the points and cuts them to square. By this time, I can see my fingertips which I really don't like. He checks his works, picks up the clippers again and I threatened to take his clippers and throw them across the room if he cut more off. The rest of the mani was fine but the damage was done. My mani was complete before the 2nd adult and other child starts. In walks another appointment which he just made while doing my pedi. Instead of starting the other 2 in my party, he takes the new client. In hindsight, probably good for the others in my party. The other adult was alarmed that both my mani and pedi were complete and mostly dry before her toenail polish was applied. I moved back to the pedi chairs with the rest of my party. The 11 year old pedi finally started when 2 more appointments walk in for 4:30 appts (they close at 5pm). Remember, I was done, the 9 year old was done, the other adult was almost done with her pedi, the 13 year old was waiting to get her mani, and the 11 year old pedi was just starting. I am getting tired of writing so let's end by pointing out the other 3 customers who came in while we were there were all finished when we left at 5:45p. With only 3 workers, I feel attention should have been paid to my party to finish our agreed services before working on other appointments. Ask for Mel; they definitely need her in this salon. avoid Vincent if you like your natural long nails. Be prepared for a little bickering among the staff.

We love coming this Salon , their team is friendly and professional , everything is good cleaned…read moreat here , I was done my nails and pedicure and hair highlights , they did excellent job , exactly what I wanted, i love my nails and hair , I will be back again next time.

First time coming to Nail Trend, and I can definitely say I'll be a returning client!! Lana did SO…read moregood on my nails! I'm super picky about my shape, and she executed it to perfection. I got a builder gel set, and I'm obsessed with how they turned out!

This has been my go-to nail place since moving to VA. The staff is consistently welcoming, the…read morepricing is competitive for the level of service, and I've always been impressed with my results.

Ha is amazing! You will not get a better hair cut, color, style for the price anywhere else in…read moreRichmond. She knows what she's doing. I feel like everyone I know goes to and loves Ha!

This is my first time going to the salon, and it was incredible. They performed exactly the…read moreservices I wanted, and it was beyond relaxing.

I stopped at their location at 10:30 this morning, Saturday. Their posted hours even on the window…read moreare 9:30 am to 5 pm. The open sign was on. No one there and door locked. I would give zero stars if possible

Pristine nail spa with meticulous nail technicians. I have been trying to find "my place" for at…read moreleast a year and now I have my place. The services are amazing and they have Dazzle! You can't go wrong at Luna!