I never write yelp reviews but with the experience I had today I needed to share. If I could give this place a zero I would. Don't get me wrong the food and sweets are great but customer service is beyond horrible. I'm of middle eastern descent and I understand english is a second language to most employees working there but it's starting to effect the business due to poor communication. The lady we met with to take our cake order barely spoke any English and we communicate through hand singles and photos. She continued to tell us "my english is bad but I understand what you want." She also stated if there were any problem or questions someone will call us. The cake we ordered was a small 2 tier cake: top tier gold glitter ombré to black and bottom tier a black and white stripe. We sent her 3 photos of examples and I also drew something out while sitting there. She said no problems I got it. Picking up the cake today for my mother's surprise 60th birthday party, I wanted to break down.. I don't think they understood the glitter or the ombré part, they just poured a jar of goldish brown sugar square sprinkles all over the top tier falling to the second tier. It looked like dirt to be honest. As we tired to explain that this isn't even close what we order I asked if we can at least change the top tier to all black fondant, long story short they sent me to the Burbank location to get it "fixed" where I was insulted by a man that working there saying "I'm only complaining about the cake is because I don't want to pay and I'm struggling for money." It's not ok to be treated like this at all. I ordered a cake with professionals and it's not what I ordered or nothing close to it, if I wanted a cake that looked unthought about and thrown together last minute I would I made it myself. They didn't fix the cake they just threw a bandaid on it which made it worse in my opinion. I just wish they told they couldn't do it and we would of found a different bakery. read more

here is the story of Masis Bakery, take a look at teh photo of teh cake ordered and what we got, besides, inside the cake was hard ice and we couldnt cut, after calling Masis Bakery, 6 times we got an answer that " oohhh did you cut it right away? it seems like we had to keep it for decoration for 24 hours then cut it so 1st advise: order a day ahead, then the Edible Food Coloring that they use is completely approved by FDA, but dont order anything except White, when complained about the stain on my guests teeth, fingers and clothes, the respond was, because you ordered Blue, 2nd advise nothing but white so you wont get stains everywhere. then why the cake is not like the picture, because we charged you less than everywhere else, 3rd advise: whatever they quote you for your order, pay them double so they wont mess the cake. and since they dont care about their reviews and nothing will ruin their reputation I decided to take it to social media, as the lady i guess Marieta or ... told me go do whatever you want, i guess it was very hard ice inside they couldnt cut the midle of 4 and 0 so take your tools with you, if you dont want to follow my suggestions prepare a big trash can next to the birthday table read more

Masis Bakery is a culinary marvel that crafts not only stunning custom cakes that capture the essence of celebrations, but also offers a diverse menu that includes everything from lahmajun and perashki to kebabs, salads, and more. With each creation, they effortlessly blend tradition and innovation, delivering flavors that tantalize taste buds and create unforgettable moments. Masis Bakery isn't just a bakery - it's a journey through exceptional taste and a one-stop destination for both sweet and savory delights. For anyone who is seeking to impress family and friends with an unforgettable desserts or savories, Masis Bakery's fusion of flavors, dedication to perfection, and passion for creating moments of joy through food make them an essential destination for anyone who cherishes good taste. Masis Bakery isn't just a bakery: it's a canvas of culinary excellence that transforms ordinary occasions into extraordinary memories. They also have exceptional customer service and are always available to take your order down. Not to mention every single cake I've tried is decadent and made moist and deliciously. read more

Masis Bakery has been our go to store for all of our fundraisers for MDS (club at UCLA). They always make everything fresh on the spot and are able to provide students fundraising discounts in order to assist with the mission of our club. We've always been greeted so nicely by the cashiers. Our top order has to be the ponchiks (we think Masis makes it best in the Valley). It's not skimpy on the filling and is perfectly medium sized unlike other ponchiks we have tried. We've also ordered custom jam ponchiks from them as well which has turned out delicious. Highly advise this bakery for anyone looking to impress and fundraise! Their mini tarts are also out of this world! The atmosphere and employees are also very kind! read more

Almost everything that I've tried here has been absolutely wonderful, and with the prices (I'll walk out with a large box filled with goodies for $15.00.) I'm a huge fan of their fruit tarts, both sizes and their large cake version, and the various mousses. I agree with the other Yelps - the Vozni definitely deserves to be mentioned, and is a frequent purchase of mine. I always appreciate the patience of the staff while I peruse their vast selection. They also usually throw in a loaf of delicious bread on the house which is a nice touch. I'm not usually a fan of baked treats and hardly ever set foot in a bakery, but gladly make an exception for this place. read more

Bad place, rude, and bad customer service the guy who was baking and giving the food to the customer was smoking, i went there few weeks ago around 9:00pm and the guy i think that was the owner was working behind the freezer, i was trying to give my order and as soon as he turned back i saw he is smoking, i was shocked for few second, dude this is food facility why are you smoking inside of bakery, i walked away. He didn't care at all what i wanted, inside store was dirty, and few lights was burned, come on, you should change the culture of your business, you need to get train how to handle food. \never go there read more

Absolutely delicious ponchiks, mini slices, and holiday treats. Their Paskas are so delicate and detailed! The food is always so delicious! I always order my custom cakes from them as the quality is always so fresh and tasty. There is no bakery in the local area that makes their cakes as light fluffy and delicious as Masis. Not too sweet but extremely flavorful. I also love to order catering from them for large events. They have savories and a variety of pastries. Hot food is also served - bbq a la Carte. read more

***** HORRIFIC EXPERIENCE ***** Ordered the #10 (chicken kabob) and the #18 (sturgeon) - drove the 15 min trip home only to find the sturgeon was as tough as leather and the tomato was basically raw...my girl had the chicken which was so tough we couldn't even pull it apart...she said the meat tasted spoiled and was completely inedible....I decided to wrap the food back up and call them and let them know. THINGS ONLY GOT WORSE FROM THERE! These people are RUDE, lazy CHEATS. Go anywhere else!!! read more

The fresh strawberry custard vanilla cake is my favorite cake from this bakery! They have the most moist cakes and are always accommodating with the designs and price. For my nieces birthday we went with the additional red velvet and vanilla cupcakes on the side and it came out so cute! Thank you so much to Masis Bakery. Our family has been coming here for the last 30+ years. Our cakes are always so tasty! I ordered my cake from the Sun Valley location and was able to pick it up from Burbank! read more

Ok so I decided to try Armenian food at this place. Loved it!!!!! I ordered the kabob plate $4.99 for a nice grilled kabob, rice, pita bread, grilled tomato, and green pepper. So much food and so tasty. So employees talk Armenian to each other, so what? In Mexican restaurants they speak Spanish, in Chinese they speak Chinese. As long as they get my order right and speak English to me I'm happy. Next time I'm going to hit the sweets. Yummmmmm! read more

I had pre-ordered a 100$ worth of meat for a birthday party and was told it would be ready at 6pm today. When I arrived at 6:15 with my receipt, they had nothing ready -and to my shock they forgot my order!!! I had 30 guests waiting for a warm meal and had nothing! This is unacceptable and I will NEVER do business here and will make sure to tell all my family and friends to never go to this ridiculous place of business. UNACCEPTABLE !! read more

I have ordered their pastries and they seem to be a bit dry, but I still eat them. My favorite are the Nazook's. Busy place, long wait but thats expected. Will give more stars when customer service improves. I am not so familiar with the Middle eastern cuisine and need some guidance when ordering, so try to have some patience for us non Middle Easterners and we will order more food. read more

This fruit tart goes beyond the ordinary. The cake is incredibly fresh, and the fruits on top are vibrant and delicious. What stood out to me the most was the soft, spongy cake nestled between the crust and the fruits. A treat for chocolate lovers - the fruit tart is secured on the cake pad by melted chocolate. Yum! read more

This place is good, the two times I've been here it was empty so no waiting, the desserts are good, I've gotten a caramel cake and a mocha cake, it is kind of like porto's. Well if you are going to pay with a credit card they charge you about 25cents if you buy something for less then five bucks. read more

Come here for the chicken plate once a week. I call in and the order is always ready within 30 minutes. They're know for their bakery and pastries, but if you're looking for a nice chicken plate (breast and chicken koobideh) this place is awesome. read more

Now Your business is going up!!! I have been there few days ago with my friend and i felt the old taste of your Cabab. It was really good and i am glad if my review is influenced in a good way. Thank you for a good dinner. read more

People stop writing stupid and funny things about a business. nobody inside a bakery let somebody smoke or if anybody doesn't like a place so shouldn't go there for second or third time!!!!! read more

I love this bakery .Every thing awesome there chicken and beef combo is perfect. Cookies and fruit tarts here amazing. Good service, friendly staff definitely i came back ! read more

I come here and get the meat platter for lunch. I also take the meat home and cook. Super Reasonable prices & great people. Love, love, love this place read more