I had a massage here earlier this morning. My experience was very good Yolanda took care of me and was very very good ... GREAT JOB ! Friendly and professional read more

Horrible service unfortunately. Would never come back here again They would quote you, 60 minutes and serve you 50 once your session is over they'd let you know that it's only 50 minutes hands on. They don't have a qualified deep tissue therapist They leave your body oily when finished. read more

Really disappointed to find out that I should NOT have to pay for my AFTER CARE KIT for my facial. This is included in the service.

I've been a member for over 10 years. I love this place and come a lot. It feels very beneficial to my healthy. I've been getting facials for awhile lately and I'm very happy with my esthetican I also feel special when i go here. read more

I've been a loyal Massage Envy client for about two years and usually enjoy my facials, but my recent visit with Natalia was disappointing. I typically get a microdermabrasion, extractions with dermaplaning, and she didn't even bring it up or ask about my usual routine. Instead, the session felt focused on sales rather than my actual skincare needs. At one point, she even told me I looked older than my age, which came across as a sales tactic and felt unnecessary and rude. She kept pushing for the chemical peel, even though I let her know I have an event coming up and didn't want my skin to peel. I said I've never done a chemical and continued pushing for it. It honestly felt like cotton balls being passed over my face with lotions and products, not a typical facial with neck massage :/ I've been getting facials since I was a teen, and have never had an experience like that before. I left feeling uncomfortable and not cared for, which was really disheartening given my past positive visits. I had a terrible experience during my facial, Instead of relaxing and enjoying my facial, I felt lectured and pressured to buy products and add ons I didn't ask for. It was disappointing and not the experience I was hoping for. Definitely won't be returning to her. I only come because I have hours from paying the membership over a year. I canceled it and now using up my credit, but hey it is money I paid so I should come out feeling relaxed and clean skin per past visits. She needs better training on how to treat the customer . read more

This ME location is the best I've been to so far. It is not overcrowded and the massage therapists give medium to firm massages. It's comfortable atmosphere, and welcoming. read more

11/9/24 - Lorena- Sandpaper sheets and an awful massage. I felt like crying during/after it. I'm not one to complain but this was terrible. She even talked during the WHOLE thing and did some weird elbow thing into my shoulder blades/back that made me want to scream in pain. Also, the sound of her joints cracking the whole time...starting to have PTSD after writing this review. read more

Mom and i have Been customers since they opened close to 17 years ago It's my sanity my peace my home I have tried a couple other locations when appointments where not available and I badly needed a massage but nowhere else customer service comes close to this location Everyone is so friendly and under Nicole managerial skills everyone provides customers with the best experience Nicole knows clients personally she's kind sweet and personable I love dealing with her if i have a question or concern she's adept at always providing a win win solution and is patient and quick to communicate All in all I can't recommend this location enough Angela and shamonique have been our go to therapists and they are so compassionate and caring love working with them in addressing my muscle tightness and other issues I strongly recommend this location it's been my home for 17 years and I never intend to quit it read more

The concept of Massage Envy is beautiful however, management team is Extremely disrespectful to their employees at this location specifically from personal experience and witness of others. There is a A lot of implementation of emotional distress to employees, Which is so unfortunate because the General staff is the reason why this clinic made it as far as it has. I hope the staff finds better for themselves. Follow this link to see more details about this company: https://www.comparably.com/companies/massage-envy/human-resources *Below you will find screenshots from this website as well* It reviews a mass rating of this company and all the reasons why you SHOULD NOT support it granted to each their own. I encourage any clients or employees to express their own opinions on this website as well. read more

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I have had a membership for about 8 years now. I have never regretted it. There are quite a few great therapists now. Juan, Sha', Dennis. It's also super convenient now with being able to book online. read more

Overall, I came here because I was gifted a gift Card. They're really close to my house but I have heard more bad than good about how this place is run, so I was concerned. I made an appointment in July but I had to cancel because I got sick. I rescheduled for August and arrived early. My appointment was 12:30 and I was there closer to noon. I purposely asked the girl behind the counter costs and had her check my GC as well for balance. I didn't want to pay for anything out of pocket and was desperately trying to make sure that would not happen before service. My appointment was with Carlos. He arrived to the quiet room after 12:30 and then I went to the bathroom and hanged out of my clothes- so I was robbed of the actual 90 minute massage and he ended before 2pm as well. But overall it was nice. One thing stuck- he left the room saying "drink plenty of water" and usually they're waiting outside the room with a cup. He was simply gone. Then I get to the counter and the same girl says that it will be $188 and she is lucky that I was chill from my massage, but how completely stupid is she and how desperate is management? It felt shady and annoying. I asked again, I have an email that was sent from your office that my introduction rate was $113- why are you not honoring that? They did- but they lost any chance of ever having me return. Lousy business practices. Cash grab. Don't be mousy and let them rip you off. Towngate massage is a better deal! read more

Massage Envy - Price is key to me- liars - Massage Near Me - Riverside, California

Very disappointed in Manager Gloria. I've been going to Massage Envy Orangecrest for a year now and everyone at the front desk and the technicians have all been above average. My first encounter with their manager Gloria left me almost speechless. I found her to be extremely rude and very rushed like I was putting her out for asking questions. She spoke over me several times just confirming my suspicions that I was bothering her even though she phoned me 5 days after leaving her a message. Needless to say I will not be back nor will I continue to recommend Orangecrest Massage Envy. The old saying rings true here, One bad apple can ruin the whole batch. read more

Worst massage ever. Dennis did not listen to me, shortened the massage by fifteen minutes, did not do an of the things I asked for such as abdomen or pectoral and he applied ZERo pressure. after trying to tell the front desk this, she kept acting like she can't hear, she had the audacity to ask if I wanted to leave a $20 tip since that's all I had on the gift card. I should not have even left a $5 tip as I did, since that was a waste of $80 for a light touch of my back. Do NOT go here, you will regret it. read more

Beware of this business customers. They don't care, they are disrespectful, disorganized, they don't listen carefully and empathetically to you if you need to reschedule an appointment for any reason. They care more about making more money than providing exceptional and considerate service. They don't let you reschedule appointments if you have many cancelations no matter what the situation is. read more

I cannot say enough about this location! Since Stacy has been in management it has been perfect! She goes beyond and above the call of duty to make sure everyone is happy and gets what's they want and need. Thank you Massage Envy for taking care of her she is the best! As for the services go I can't review everyone but I can review the several people that take care of me. Juan is absolutely amazing and I have been seeing him once a week for a 2 hour session since 2014, when Juan is on vacation I see Carlos who is also amazing! In fact I seen him today! Natalia does a wonderful facial and I see her every 3 weeks! This place has become like home to me thanks to Stacy and her personal management skills! Thank you Massage Envy I am looking forward to another year with you read more

DO NOT GET A MEMBERSHIP HERE!!! They will rob you of your money when it comes to cancellation of a Membership. They will give you the run around on everything and will give you false information every single time. Then they will automatically renew your membership even though you have told them that you no longer want the membership after the year and won't refund you the money they took for a renewal even though you NEVER wanted to renew. This place freaking sucks and is a scam. Shame on the owner of this location for not being competent enough to fix a wrong they do time after time! read more

Turnover turnover if you find someone you like, don't get attached. They change staff like moms change diapers. They also don't pick up phones to connect with customers. They also give away bookings. PLUS if you don't become a member they charge extortionist rates compared to other places, even elite places like Glen Ivy or Mission Inn. But if you don't mind all that and have the money to spend on a massage once in a hike, I'm sure they can accommodate. . read more

don't sign up here. These people are thieves. I canceled about a year ago and they kept charging my card then five months past and they're trying to charge me $400 extra because they said I had a sign of paperwork saying I canceled when I spoke to the phone and we canceled, it was fine another trying to charge me more money and take it to collection. These people are thieves, don't let them steal your money read more

Terrible customer service. When asked if I cancel membership, they initially said yes. Now even though my account is suspended, and I no longer am able to come still want to charge my credit card! read more

I have being a customer here for many years, I had my up and downs (years ago) but at the end I love this place, why? because I have found the best massage therapist in the area that helps me to reduce my chronic back pain. Month to month I visit massage envy to keep my body with less pain and if I go in bearly walking I get out feeling like new for days or weeks. I love that now they use biofreeze, but of I reveal the name of the best guy here it will be hard to have appointments with him lol. It's now expensive to pay but worth the massage. read more

I highly recommend you stay away from this particular ME. They don't respond to customer complaints and they have kept my back account hostage for 2 years. I am an RN that has paid for an ME membership for over 6 years. When Covid hit, they continued to take money from my account. I called to ask them to freeze until they reopened and they wouldn't. They continued to take my money, even when they were not open for appointments. I have sent over 20 e-mails and made 18 calls. The 2 girls that play tag team with my calls. Are very unprofessional. They REFUSE to allow me to speak with the owner or anyone else who can or will help me. I can't freeze my account or I will lose the over 30 hours of my money they have. Avoid this branch of ME. They are not a professional or ethical group of people. read more

We had one hour massage time but finished in ONLY 35 minutes. Sam at reception promised to comp next visit. My question is why short charge when you charge for one hour. It is unethical n not good business practice. Massage by Juan was good but have had better massges. read more

Been to ME multiple times at multiple locations. I've been to orangecrest once. I rebooked for another 90 min massage and they have called to reschedule twice. What a bummer. Let's see what happens with this next appointment. read more

I have had amazing results from Massage Envy. I recommend them alot. I have Angela as my masseuse and she is the best. Can't wait for them to reopen I am in need of a good massage. read more

This was my first time at ME in Orangecrest but I guarantee it will not be my last!! I had a 90 minute massage which was so nice and relaxing. The staff there is amazing especially Stacy! I can't wait to go back. read more

Do not buy their membership. You do not get any benefits. Let me give you a little context on the BULLSHIT CUSTOMER SERVICE Massage Envy really provides. I am honestly surprised they have 4 1/2 stars on here. Their massages aren't that great, all of their massage therapists are underpaid and often times unprofessional. I prepaid $720 for a membership that actually doesn't have any benefits. On their site, it says that you get lower rates for massages...well after doing the math, you are still paying about $60 per massage/facial/wellness service. When I would go,I would ask how many hours she had left. They would tell her and then she would ask "Ok so I can use these hours any time right?" Every single time Massage Envy employees would tell her. "Yes, the "benefits" never expire" I was super excited to book our facials since they've told her she had 4 hours left on my account, came to find out she cannot redeem the hours because the agreement expired. Nowhere in the contract states that my benefits hours (hours I prepaid for) expires. Please look at the contract terms below. My agreement started on 02/25/18 - 02/25/19. Anyways stop supporting a business like this that takes advantage of their customers' trust. In today's digital age this business will go out of business eventually that will always bring me so much joy. read more

I'm absolutely livid. I had a membership that I canceled 2016. 2 years later and they have decided to charge my credit card almost $2,000. Spoke to Jojo the "manager" and she gave me a bogus explanation to why they charged it. She said that they did not properly close out my account and only put a freeze on it.... which is a lie. I made sure I got a copy of the cancelation form and proper documentation for membership termination, like I always do. Jojo assured me that I was going to get a call back Dec 14, 2018. Called location and Jojo the manager won't be back for another week and all manager had left early for the day. Thank you for your careless validation, it's good to see how you truly care about your customers. This location is a ***FRAUD*** Disclaimer: For existing customers and future customers, I advise you keep a paper trail. Apparently, they do this often. Update: Not so dear Business Manager, your online portal is useless. Waste of time. Nothing has been resolved. read more

Their therapists do a very good job and am never disappointed. However it is misleading when they say 60 minute massage, it's basically a 45 minute massage as you are taken back usually a few minutes after your start time. Then they have questions about how you want your massage and leave the room for you to get undressed and then finish roughly 5 minutes before the top of the hour. I've checked the clock, massage start at 6:10 or 6:15 and finish at 6:55. read more

Wow I wish I can give this place a zero star . They cancelled my appointment twice . The last one was less than 24 hour notice , within hours of my appointment time . I've tried to reach out to a manager , no one called me back . I can't wait till my contract ends so I don't have to give this place my business . read more

I paid for a 1 hour facial from 6:00-7:00. I filled out forms online at home before the appointment and arrived at 5:55. More forms needed filling out and I finished at 6:00 and waited. At 6:10 I was taken back and had a wonderful experience. It was everything I expected. I got dressed, paid and left a nice tip, walked to my car and it was 6:59. What the heck? It was an expensive 45 minutes. read more

I wish I could give a negative star for the past six months I've been make an appointment just to have them canceled over and over because someone wasn't feeling well I don't understand why you don't have a back up person or ask if I would like somebody else now I can't book an appointment to save my life in here I have a gift card that needs to be used what am I supposed to do with it this is highly unprofessional I can't believe this is a service and I'm stuck with a gift card not being able to use it read more

Over this location! Today I was called at 1:00 pm letting me know that Julian called out sick. This is like the third time I have been cancelled because someone called in sick. Where's your back up?? You just let your customers suffer instead of getting a back up to cover the appointments. I'm also irritated because I had to reach out to them to set up the original appointment when I was told at my last session that I would be put on a call back list once Julian came back to work after the Covid closure. Ugh!! So irritating and so unprofessional. I'm over this location and will be going elsewhere!! If you're in the Orangecrest area, go down to the one at the plaza. read more

Michelle did a great job. And the girls at front are very nice, enjoyed my experience:)

The employees truly care about the well being of their clients! Massage Envy provides a place where people can relax and be in a comfortable and safe environment. Overall health and wellness should be in everyone's lives! read more

Massage Envy - CELEBRATING WORLD WELLNESS WEEKEND! - Massage Near Me - Riverside, California

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I have been a member for about 7 years and rarely have anything bad to say about massage envy. But, I'm so upset they have charged me in April and now again in May. They aren't even open to provide services. How dare they charge their members. I want my $140 back not banked hours. At least my gym automatically stopped charging when they closed. This is wrong massage envy. I'm sure an attorney is going to file a class action lawsuit that will end up costing you much more then what you took from members. read more

I have been all over, with the exception of my chiropractor, this place is great!! I am on their monthly family plan. Wife loves it too! 6 months later, still love it. They work hard to accommodate my crazy schedule, too! read more

Massage Envy - Relieve work out pain! - Massage Near Me - Riverside, California

Great customer service, and quality communication with the business, and with each therapist. My wife and I both go every month. read more

Massage Envy - Massage Near Me - Riverside, California

First time here. Probably one of the best massages I've had in a very long time. My masseuse was polite and courteous and totally and completely fixed the knot in my back. I will definitely be back for another session. Thank you so much for such a relaxing experience :) See you all again soon :) A++++ highly recommended for quality service read more

BEWARE OF RIDICULOUS CANCELLATION FEES! Even if it is not your fault they will charge you for cancelling without caring about your specific reason! I cancelled same day due to a traffic accident and I called an hour before while on my way but my phone died. I then told them at the time of my appointment when my phone finally turned on that I was still on traffic and since I cancelled the same day I was charged 62.5 even though I was going to become a member and felt like I should of at least been charged a member late fee. I was a member for a whole year but when you are not a member beware it's even more expensive. There was no one time courtesy or anything read more

Wish I could give them a zero star. My husband and I went in for our 6-year wedding anniversary and this really ruined our celebration. Because of this experience, I will never walk into another massage envy again in my life. Our actual massage therapists and treatments were EXCELLENT and EXCEPTIONAL and EXCEEDED my expectations. The front desk staff is the issue. We were gifted a $100 gift card to go to massage envy. I decided to make a last minute couples massage for my husband and I. All locations were understandably booked so we ended up at this horrid location. Unfortunately I could not locate that gift card; my husband wanted to cancel but I told them about their stringent cancellation policy so we went anyways. I mistakenly went to the other riverside location 15 minutes before my appointment. This office seemed great, front desk staff were great, greeted us instantly, the office was gorgeously decorated, and they called the other location to let us know that we're on our way. They stated they should be able to help us as this was an innocent mistake, and even gave us the address to Orangecrest. It took about 15 minutes to get to Orangecrest. From outside, the location is not half as attractive as the other riverside location. We walked in, there were about 4 women standing behind the front desk. It took about a minute for one of them to RUDELY acknowledge our presence, "hi??!" I told her we had an appointment but were late because we went to the wrong location. She said k and started looking through the computer. My husband then asked if the other location called. She said ohh yes. I then said would it be possible to get a 30-minute massage versus an hour so we do lose our money. Another front desk staff decided to jump in acknowledge our presence and said Ohhh they're booked right after. I said ok but can we do 30 minutes versus one hour? She said oh well we can't. I said why not can't you just change it 30 minutes? She then said well we don't offer 30 minute sessions. I then said can you go over time to get us the few minutes of lateness back? My husband started reexplaining the situation assuming the lady was not understanding our plight. Another front staff jumped in and decided to suddenly get us regjstered because "this was wasting more time". I assumed her cutting off the conversation meant that she would somehow accommodate us at the end with a discount or a gift card. As the front staff checked me in and another one checked my husband in, mines asked me for my address, when I told her my city (Rancho Cucamonga) she said "oh! Ok!" I don't know what that meant, as if she were surprised because I'm a very young black woman living in a nice city and maybe that's why they ignored us when we walked in initially. Anyways, like I said our sessions were AMAZING. I wish when I booked my total stretch over the phone the front desk would have TOLD me I was supposed to wear gym clothes. Fortunately, my clothes were stretchy enough so my INCREDIBLE therapist made it work. But checking out with the front staff was annoying as well. Front staff was still incredibly rude and short and did not offer a discount or gift card or free product or service for the issues and unprofessionalism. The lady who cut off the conversation was gossiping with two other women about services and my VERY generous husband looked angrier than when we came in and refused to tip a penny. When my husband refused to tip one of the front desk staff said to the other, "ok! I'm leaving!" And walked from behind the desk. My husband, obviously irritated by the whole ordeal, stood at the door facing the door until we were done checking out. We both said as little as possible and ran out as soon as we were done. It's not even about the money; it's about customer service! Yes, you make money off of your cancellation policy and not offering discounts. But you ruin your relationship with that customer and lose THOUSANDS that you could have gained from that customer over a lifetime. My husband and I are execs and we travel a lot so we get massages monthly to ease the back pain. They lost two customers they could've had for a lifetime. Save your peace of mind and go to a Asian massage place near your home. What a anniversary read more