I had a groupon for this place, I only wanted one massage, of course I got lured into more. I had no time to use them so I called to ask if I could give someone else a massage (I had 2 left waiting for me to use) and all I got was the same rude answer that made no sense. Upon asking what the response meant, I got the same response. The person seemed to really not like his job and made me feel very uncomfortable- to the point where I dont even want to go get massages that I paid for. However, I most likely will because I'm not one for throwing away good money. Despite the rude service at the front desk- the massages were good quality and the people giving my massages were always very nice. I wish they had more women giving the massages. I get that we don't all enjoy our jobs- but don't make your customers feel like idiots. read more

Do not sign any contracts with company -- I was assured I could share my points (massages) with family and friends but what a surprise - I tried shared mine; I told the people who were providing the services that I was gifting this to my girlfriend BUT when it came time to leave -- I was told oh no - you can't do that and I was then handed a $86.00 bill for services. When I went back to discuss with management they offered 1/2hr massage and the person who told me I could share was no longer with the company -- HOW convenient... VERY MUCH the appearance of a Bait & Switch... so disappointing = DO NOT CONDUCT BUSINESS WITH THEM!!! Buyer Beware read more

A SCAM. One star for poor service from front desk staff plus scammed from their Groupon trick. Signed up for the membership and was told i already used up my August massage when I have not. Their words and records win of course, not the customer's. To put an end to my persistent phone calls, Jason tells me finally that they've put back my debated hour massage. So I scheduled and after the massage i was told i had to pay and that it is not in their record that the August massage was put back. Seriously frustrating. Walked out of the place and discontinued my membership. read more

My daughter went there yesterday with a $40 groupon and after the massage was brought into a room where the door was closed by the female masseuse and told she should give more than a $13 tip. She also talked the whole time asking questions and continuously tried to up sell additional services. Not relaxing at all! I called and spoke to the manager who hopefully will fire the masseuse who tried to strong arm my 21 yr old college student daughter. Don't use a female masseuse with a European accent. read more

Had my facial with Rachel this past weekend. It was awesome! She help go over the various types and what would be best for my skin. Very relaxing and refreshing. She took time to explain each step of facial and what products she was using. Also had an hour massage with Reo, I highly recommend him if you need a deep tisssue massage, really helped with the pain in my shoulder. read more

Like the others, I was sucked in by the low monthly fees. My package consisted of a monthly "60 minute" deep tissue massage for $58.88 a month. Not bad. Only problem, the massage is actually just under 50 minutes. The fine print calls the other 10 plus minutes "preparation time." My therapist, Christine, was top notch. She really knew her stuff and I was sad to give up her expertise. After my third and final massage, I was checking out when I was told that I now owe $80. What? I asked. "Oh, Christine has graduated to our supreme therapist level," they replied. (Or, something like that). "Our most popular therapists now cost more." I was so turned off by the bait and switch that I had to terminate my membership. BTW, they will only allow you to cancel in person, another attempt to sucker you in, make things difficult, etc. I should have gone with my hunches before signing up. Deceptive and amateurish and not worth your money... read more

What a wonderful afternoon for this exhausted mom!!! Had one of the best massages with Christopher. Very polite, professional and hit all the right spots!! And my facial with Rachel... WOW!! She recommended just what I needed for my dry winter skin. Her hands were magic as she massaged face. So pleasant. So nice to have a young fresh person really know what they are doing! Can't wait to go back!!! read more

I went after receiving a groupon and I was less than impressed...let's just say you get what you pay for. This was probably one of the worst massages I have ever had. The individual who gave me a massage didn't seem as though he had much experience AT ALL. All I kept thinking was, "is the hour almost up?" Then when I went to check out, they tried to pressure me into signing up for a membership. I will NOT be returning to this place. read more

Such a great place to go for some pampering! My facial with Rachel was great! Super clean and professional facility! I would highly recommend coming here for a regular facial/massage!! read more

Very pleased with my facial by Rachel the Esthetician. Polite, not pushy and she is knowledgable. I've tried several facials with her and happy each time. Very relaxing too. read more

I have been a member for over a year and have consistently received great service. I highly recommend Rachel for a facial. I have sensitive skin and she works really well with that. I am amazed at the transformation each time! read more

I've had my membership for the past year and have been satisfied. I've had great experiences with Tracy & Reo. I've had a lot of massages throughout the years and Reo has bumped up to the top of my list. read more

Don't fall for their groupon gimmick. Where to begin? The "60 minute" advertised massage was 40 min. (at best). They said, well we clearly outline in the "fine print" it's 50 minutes due to consultation & paperwork however, that begs the question... why then draft the offer as a 60 minute massage? (Well, why is obvious). Oh and certainly 50 is NOT 40 minutes. No, they don't much seem to care. NEXT.....the deal was to include a 15 minute HYDRO-LUXE (dunno.... some sort of clothed -pulsating auto massage in bathtub) but nonetheless, part of the purchase & anxious to get INTO that since the massage was pitiful. (I even tipped the poor girl well feeling poorly for her lack of skill AND working there. it's not like their signs will allow you to forget to do so for one second. But hey....if "svc related"...they can't be getting much And when asked about my HYDROLUXE, front desk said...oh sorry but it's closed due to a "jet problem"!! Seriously???? The best part was, they would not have EVEN mentioned, thought I'd just trail off in the night not noticing or asking! I said "I TALKED to you not ONCE but twice today, when did this JET go down?" Stupidly he admitted morning (I had 8 pm appt.), so I said, "well didn't you think it might be WORTH telling or calling me so I could reschedule?" He nonchalantly (think he was part-robot to be honest) said, "well no...we don't cancel a person-massage just due to THAT!" HUH? I repeated THAT was part of my purchase, how he KNEW this when he took my groupon number making the appt! OH----to be clear, it was 60 minute massage & 15 H/machine or $29. He didn't blink any eye, .......no one cared. I do NOT live around this place (doesn't matter, would never go back) but you think they would at least FEIGN regret. NOPE!! So to sum up....I got HALF of what I paid for (if you do the math) & what I did collect on was pretty poor massage. DO not support them, they need to GO (out of business already). And I love groupon but they need to check out shoddy merchants like this (I actually insisted I get in writing I could not get into the HYDROLUXE machine, so he jotted on back of his card. I do NOT want it...I just want to show this to groupon so they might think twice about offering them again). They chose NOT to disclose that to me & what a reprehensible business decision. Heck, caused me to YELP to reach other to avoid the rip-off. read more

When you purchase a one hour massage you expect a massage that lasts for one hour!! Period!!!! NOT 45 MINUTES !!!! I have never been to another spa that thinks that filling out papers and wait time for the therapist to walk in the room should be included in the hour. This place did not wow me!! read more

This was my first time getting a facial and it was an amazing experience. Krystal was knowledgeable about the products needed to rejuvenate my skin. I plan to return in a couple of months. read more

I highly recommend Rachel for facials and Jamie for massages. Both ladies do an outstanding job and I am consistently impressed w/ their level of professionalism and customer service. Rachel has helped me establish a skincare regimen that has my skin looking and feeling better than it has for years. It seems that this location is under new management and the level of service has much improved. read more

This place is terrible! The staff is incompetant and unprofessional. The facility is dirty and I felt uncomfortable the whole time i was there. The massage was the the worst I have ever had and I would not go back here even if they were going things away. read more

When I walked into massage luxe it was quiet and peaceful. But to quiet. There was no one at the front desk. I stood there for over 5 minutes until someone came. I was about to leave. Daniel did my massage. Very relaxing and he is professional. I would recommend him. 5 stars to him. The massage lasted the full hour. And the hydro luxe bed afterwords is a nice bonus. I feel that this place could use 2 people working the desk instead of 1. So guest don't have to wait and wonder how long it will take to be taken care of. read more

I will not be returning. The receptionist was extremely friendly, and the place is very clean and has a good ambiance. However, the massage was horrible. I wrote on the intake form that I did not want one area of my body touched. I reminded him when he got close, and he said he read that on the sheet, so he knew. When I pulled away when he grabbed me there anyway, he pulled harder. I spent the rest of the massage waiting for it to end so I could get out. That is completely unacceptable. read more

Never again!! .It is a 50min massage,not 1hr,because they give u 5min to undress n they talk to you another 5.So,not worth it, $58/mo for a 50min massage-u can find cheaper elsewhere anytime!Last time I came in was by far THE WORST massage of my life!Told her to focus on my shoulders ONLY,for the50mins and she did that for about 20secs all together!Even the other parts she massaged-too amateur and slooow motion, with barely any pressure! You could tell she was trying to waste time! Do not recommend! read more

Tina is the best! They have made many changes over the last year or so since I have been going there and from what I see they are all for the best. They have made some really good decisions with management in my opinion and I love my experiences there. Always a great way to de-stress! read more

First massage was schedule for 90 mins, arrived about 15 mins early to check in, review membership options and share a few mins with friendly reception. She escorted me to a quiet, peaceful mood setting area, offered water/tea and an iPad to complete my sign in. Application was easy to complete and understand. Reception came back to collect iPad and with a few more mins before my session the environment swallowed my energy and a calm was created. Katie introduced herself, led me to a cool, tranquil, aqua colored room to continue our introduction. I listed my areas concern, the limits of my body I am currently challenged with and my goals.... Katie listened, summarized and suggested a starting point and how we would wrap up the session. After all said and done in the inviting room, I was offered to lay on the hydro bed.... After those 15 mins, I signed up for membership, schedule my next session with Katie and floated out to my car. Devote a few mins of your month to allow for relaxation and TLC and your limitations can be be resolved. Thank You Katie. read more

Go get a facial with Rachel! She is very good at what she does and very nice :)

The massage was OK...The Therapist polite but not the best. I cancelled my Membership and 6 montsh later they are still charging me 58$$$ per month and I have not been since even once ! That is s rip off....Now my charges in dispute ! read more

After a Groupon offer, i too got sucked in to the monthly package...but then that's MY fault. What isn't my fault is that I cancelled the package after two months - cancelled via the phone AND in person. But my credit card is still being chanrged the monthly fee. I've called to no avail (they always have to "check" with the manager) and now I'm putting in writing my dissatisfaction with Massage Lux in Willowbrook. Stay away! read more

Before I begin, this review has no reflection on the massage therapists. They do good work, but unfortunately, the following needs to be said. This place is nothing but a scam. All they do is try and lure you in with these incredibly exaggerated "monthly packages". First and foremost, I have tried it. I have had family and friends try it. It is not worth it. You cannot share hours, you cannot pause your account to catch up on hours, and they will do everything they can to squeeze every little penny out of us. My poor wife had to have surgery and forgot to "freeze" her account (another scam if you ask me). During the time she was having surgery, things were so hectic we weren't paying attention to our bills. One day, we notice we had each been charged our $89 monthly dues for about four months without using them. I called in and spoke with the manager, she was nothing but rude and condescending. Our package gives us each 2 hours a month, so we have a total of 16 hours. There is no way we can use that in a billing cycle. The rude manager started laughing at us, asking us why we didn't look at our bills and kept acting like we were trying to scam her. She kept mentioning some contract that we were supposed to sign. All we asked is if there was a way to have one of our children use a couple of the hours, or to convert them to a gift card, maybe even put our accounts on hold now just to use some hours to catch up. Our only option was to cancel our membership and lose all the hours that we've already paid for, or continue paying the membership dues and hope for the best. The owner, Gulu, and manager, Penny, are the most awful, untrustworthy people. They only care about their paychecks and profit margins. Even their employees are last priority. I hate to say don't visit this place, because the therapists are all absolutely hands down some of the best in the business. The management and owners just desperately need to go. read more

Be careful with your credit card they will bill you after you cancel, they painted this beautiful picture and I got sucked into their BS.

Went to get a facial done with Rachel and she was fantastic! Rachel told me about the different types of facials and helped me choose the best one suited for my face. Overall it was a very relaxing setting and experience. I definitely recommend booking your next appointment with her! read more

I had a wonderful seaweed facial with Rachel. She was informative throughout the entire procedure explaining what she was doing. My face felt clean and refreshed when she finished! read more

I came in for a facial on 12/28/16 on a Groupon. Booking the appointment was extremely easy and the woman who took my appointment was very knowledgeable of their services. This is important for someone who does not know the difference in facials. Coming in I was greeted with amazing service and met with Rachel, my esthetician. She explained all of my Groupon options and what service I would enjoy. She was right! I chose the peel and reveal and added extractions. This tingly exfoliant left my skin feeling cool and really clean! Rachel was amazing! She had a passion for esthetics and explained everything she was doing. I will definitely book with her again! read more

I can agree with others that the massage is about 45 minutes, not an hour. So I purchased the groupon and I called to make an appointment. The next available appointment for a couples massage was in 2 months. I thought to myself WOW!!! Well I had no other choice so i agreed, she took down my info and told me that they will call me to remind me of my appointment. First off no phone call, then when we got there they wanted to put us in separate rooms. So I explained that I had asked for a couples message. They fixed that situation. I asked the masseuse to focus on my shoulders and my upper back. He worked on the left side for about 20 minutes and the right side for 5 minutes. Which did not satisfy me at all. After that we went to check out and the lady tells us that we have to pay $5. I asked why and she says because you upgraded to a couples massage. I immediately asked for a manager. I tried to explain to him nicely that no one informed me about the $5, not over the phone not even before we started our massage. He interrupted me about 5 times, raised his voice and basically yelled at me that his employees told you and you have to pay the $5. He didn't even care what I had to say. What great customer service. NOT! I came to relax and after the relaxation you get yelled at. Never going there again... Not worth my money!! read more

BEWARE OF THIS PLACE! Horrible customer service and they look for any way to force you into using your groupon as they can. They have a 24 hour cancellation policy and I called about 30 minutes within the 24 hours. I understand the reason you don't want people cancelling last minute, but to be so rigid as to not honor something over 30 minutes??? Just another reason for them to make someone upset and not ever want to come to your place of business. They automatically used my groupon even though I couldn't come and I told them 23.5 hours earlier. And on top of it their manager was not understanding or nice at all. He kept repeating the "24 hour policy" statement over and over again like an annoying broken record. read more

This was my first time here. I got a facial and extractions done by Rachel. She was so sweet, informative, and fun to talk to. Turned out she even knew my sister! I loved my facial and she even gave me recommendations for products I can buy for my face. If you go, get the Groupon it will save you some money! I'll definitely be back :) read more

Do not even think about freezing your membership! I did it for medical reasons, thinking after a while I would be able to use it, Now I find I have to have another surgery, and am having some financial issues. Before my next surgery I thought I could use the hour I have paid for and the $20.00 IN FROZEN FEES! For 4 months I have paid $5.00 to keep my membership! What the nice girl on the phone did not explain to me is that in order to use any of this I would need to pay another $45.00 for any service that I wanted to have. I called to see if they would at least refund the $20.00 and they could keep the $65.00, but no! I have cancelled my membership for health and financial reasons, but nobody there really cares. They are very nice when they take your money, but do not explain things too well! I feel like I was scammed! I do not recommend this place at all, just because of their awful customer service, it is much like Massage Envy who has the worst customer service! read more

I downloaded Yelp just so I could write this review. I never understood their low rating. I've been a member here almost 2 years and have always had a great massage. I've had massages all over the world, at 5 star resorts, and the therapists at Luxe are great. Such a value. I was going to Kohler, but they kept raising their prices, and raise them even more on Saturday. Luxe rocks! read more

I have been going to Massage Luxe for almost 9 months now. I have never felt short changed. I did not feel suckered into the memebership. I was only asked. It made sense for since I knew I was coming back after the first time. Maybe it has to do with my therepist who is Tracy she has made a pain in my shoulder that hurt everyday for many many years so much better! It has greatly improved my quality of life. I would highly reccomend her. I have not been able togo now for a weeks due to a family emergency but they do allow your unused time to accumulate. They even let me bring my daughter once for an hour I had not used. I find them very easy to work with. read more

Jason, Mira, and Dan are all liars. They had different stories for cancelling. I wrote home office to tell them how these people lie and are disrespectful. I also emailed all the reviews this phony massage parlor has. read more

What a horrible experience! The manager Jason was not only very rude to me, but spent ten minutes yelling at an employee who was obviously upset about something. I thought it was very shady to stand in the front lobby with customers walking in and out, and yell at an employee about how much work they were required to do even if they said they couldn't for medical reasons. It's also sad and embarrassing that I had to listen to this very personal conversation to the point where I know details about this persons life! I feel sorry for the people who work there. I couldn't even imagine having to deal with someone like that. I was so disgusted with my experience with Jason that I had to let everyone know to beware! I'm guessing that most of the bad reviews about him are accurate considering my first hand experience. Its too bad that this happened because my massage was pretty amazing, but I cant continue to give my business to a company that treats its employees like that and in front of customers! AVOID this place!! read more

The spa is well taken care of and everything looks clean and elegant. I have had several massages by different therapists, and while some are better than others they all do their best to address the areas of concern. They are upfront with policies on the monthly membership and talking with other members proves that people are satisfied with their experiences. I would definitely return. read more

Massage is very average, depends on how lucky u r on the day and who is doing ur massage. In addition the minimum tip is some $11, which is more than 15% of the massage fee, in case u r using groupon, it is more than 30%. How much tip should be paid is the discretion of the customer, why would massage luxe put a "minimum" on it. Of course. Everybody knows if the service is good tip is normally 15%. read more