Five stars--hands down. We almost walked away after a terrible experience with the old crew. They were sloppy, slow, and left us stressed about leaks. But honestly? That was then. The company cleaned house, brought in a brand-new team, and wow--what a turnaround. These guys showed up worked like pros, kept everything tidy, and fixed every issue without a single upsell. Roof's flawless now, no water leak after this last wind and rain in Altadena, no surprises. Did good job with cleaning If you're hesitant because of past reviews--trust me, This is the real deal. Highly recommend Now read more

Eric is so non responsive, it's outrageous. I want my warranty transferred because he does not follow thru in a timely manner.

Massie Roofers have done several jobs for our family over a couple of decades. We have always found them professional, responsive and knowledgeable. They replaced my flat garage roof and have now replaced my tile roof. After the last rain, we discovered an interior leak and Eric, the owner, had a crew out to tarp the area before the end of the day, since more rain was predicted. As soon as the storm passed, he had the crew out here to fix the roof and ensure that it would be safe in the future. Every time they have done work for us, they have been neat and cleaned up the work area completely. The company also helped with referrals to fix the interior damage and the gutter problem, as well. I highly recommend Massie Roofing! read more

I'm really disappointed with Eric from Massie Roofing Co. A month ago I called Eric about my roof issue and he came out to check out the roof. He talked to my husband for 45 minutes while hashing out ideas. From my understanding the roof issue is a bit technical and I know it would take some time to figure out how to tackle this problem, I fully understand that. That said, I gave Eric a solid few weeks to get back to us by means of a phone call. I even gave him the benefit of the doubt with the holidays but afterward I expected some sort of update. A simple, "I need more time to figure this out" would have suffice. I called two weeks ago with nobody answering the phone. I left a message asking for an update. I called one week ago and again, no answer. I finally got aggressive and said if he doesn't call by 1/10/14 then I'm assuming he doesn't want the job. Well, I guess he doesn't want the job because I haven't heard back. It's a shame because his company was referred by a well-trusted air conditioning company. My husband was also disappointed because I guess Eric does seem to know what he's doing and now we get to start this possess all over again. read more

Do NOT use this roofing company under any circumstances. They do not stand behind their work, the overall quality of labor and materials is extremely inferior and they are not accountable or responsive. Save yourself time, effort and grief. Look anywhere else but here for a good roofing company. read more

Same experience as other 1 star reviews. Took the day off from work to meet Eric For an estimate. 3 follow-up calls and several months later, nothing. No response, no call back, no explanation. Total waste of time. From my end, it looks like business is so good that Massie / Eric can pick and choose their jobs and blow everyone else off. With so many 1 star reviews, I wouldn't risk using these guys. You'll be stuck with their roof for the next 25 years which is a really long time to wait for a call back when it starts to leak. Check out all of the other 1 star reviews (including the "not recommended" section). This is a consistent known issue with Massie Roofing. read more

This business doesn't deserve your time. I called, made an appointment and they called back the day before to verify. I set aside 3 hours of my day to get blown off. I should have read their crappy reviews....my bad! read more

Seriously disappointing Eric finally got back to me and said "we are able to provide an estimate at this time" I emailed back: Seriously? I wish I could thank you for the reply, but after a solid year of waiting for a proposal from you, this is all I get? Is there a reason you are not presenting an estimate "at this time'? Is there a reason you never returned any of my calls? I called steadily twice a week for months Is there a reason you never even answered my email? I would have totally understood if you had just told me you weren't interested in my job. But, you never did. You just kept me hanging. I am really perplexed on how you can do business this way. I'm not a big fan of Yelp. I feel most people only use it to complain about a vendor or falsely praise one. In this case however and based on my frustration in dealing with you that I will be posting this experience on Yelp and detailing this whole issue. As an architect, I am asked frequently to recommend various building sub-contractors. Massie Roofing will no longer be on my list of recommendations. I'm not mad, ....just very disappointed. I hope your present customers are fairing better than I have. read more

Eric came out right away to see what we needed done and was very accommodating when I wanted the job completed over two days (it could have been done in one), because I was trying to solve an attic rat problem. I wanted them to uncover the hole under the Spanish tile the rats had been using to get in and out, then allow me to cover it late at night after the rats had gone out for their nightly hunting. I didn't want rats trapped in the house. It worked great. I temporarily closed up the hole at 11pm and the next morning the roofers closed it up more securely before laying down the new tar paper and replacing the tile. Thanks Eric for your cooperation! I called Massie because they had done work on other parts of the roof and I was very happy with the previous jobs. read more

Massie Roofing came highly recommended by two friends who used them for services. They did an amazing job in replacing the roof to our home and garage. Eric provided an estimate in a timely manner, laying out options to fit our budget. They gave a time frame of one week to get the job completed and by the end of the week all of the work was finished to our satisfaction. Eric provided clear communication from day one and was responsive to our questions. We are so happy with the look and color of our new roof. read more

So it's raining, and once again water is pouring through my ceiling. I had them put on an entirely new roof in August of 2008. About 6 months later they needed to fix a leak when the first rain occurred. Later that year another leak occurred in a different room. There was a reoccurring leak in the same spot over the years which resulted in repeated damage to the ceiling. Ultimately, the Better Business Bureau was involved. They attempted to fix it again but did not. I was woken up this morning by my child reporting that water was pouring through his ceiling. I have experienced significant distress over the years due to Massie's inability to properly perform the service I paid for. Please choose another roofing company and avoid my experience. read more

Unfortunately I had the same experience as many of those who wrote earlier. Eric came out, was very knowledgeable, and promised an estimate. Despite my phoning twice and emailing once, he never sent an estimate. The second time I called a woman answered and said, with a discouraged voice, "He never sent an estimate? I'll remind him." I had used Massie for years. It seems to have changed ownership - in the past it was an older man who came out, was very knowledgeable, and took care of things immediately. read more

A friend referred us to Massie roofing and we got other estimates too. Certainly, getting connected took some work as neither they or I am easy to get ahold of. But Eric was diligent and with detailed messages for each other, we were able to schedule a time for him to look at our roof. This process was no harder than it was with other roofers or with other contractors. I was very impressed by the detailed examination of our old roof--all its flaws, rotten wood, etc. Eric was by far, the most thorough, which gave us great confidence in his abilities and is the deciding factor for selecting him. Because they are so busy, it took time to start as is common in construction/roofing these days--but he answered honestly and managed to start earlier than estimated. Although roofing is messy, the crew was neater than expected--leaving significantly less debris in our yard than our neighbor's roofer did. The roof looks great and has weathered a good rainstorm and windstorm without issue. read more

After 28 years our cement tile roof was filled with debris and had several tiles that had slipped and general erosion that caused a leak through our ceiling during the last storm. Eric and his crew came to our rescue, cleaned, repaired, reset, stucco's and caulked until they were confident that all was okay. They arrived as scheduled, were gracious and very professional. I'm delighted to recommend them. read more

Responded very quickly to our request for an estimate following wind damage to roof of our garage (Pasadena 12/1/2011). Provided estimate within a day or two and scheduled us for repair a few days thereafter. They arrived at 7:30 a.m with 4 roofers (workmen) to do the work and they were finished by 12 noon. Two supervisors, including Gary Moore, checked on the progress throughout the work. Pleasant to deal with. Their final bill was reasonable; their work was good. We were very happy with this service, recommend them highly and would use them again read more

The team at Massie roofing replaced the roof on my business. They did such a great job I had them replace the roof on my house. Prompt, professional and their work has been trouble-free now for years. They'll take good care of you, for sure. read more

Never responded to numerous calls to repair wind damage from the December storms.

Have had Massie Roofing for a couple of small leaks over the years, and Eric is very polite, honest, and the jobs were done reasonably.

Massie pricing was very competitive with other bids I received. Eric, the owner was great to work with and super responsive to my questions. No surprises. Crews arrived on time and cleaned up nicely each day. Would highly recommend them to others! read more

Called for a repair last year guy came out and I waited weeks for a report we did the repairs. The next year it leaked again. I called several times and they told me someone would call me back and schedule an inspection. They never called back it has been a month. read more

We have just had our roof finished by Massie Roofing and it has been a wonderful experience. Communication with Eric was excellent throughout. Even more important, the work itself was completed without a hitch, and that in spite of scorchingly hot weather. The positive experience began with the first day of the project: Massie's demolition team, "the wreckers," came and did their job in a veritable whirlwind of activity. There must have been a dozen of them. And make no mistake, it is a very messy, noisy business (as it has to be). What blew us away, however, was that after that first day, when the dust had settled, we found our gardens immaculate, incredibly clean. We were deeply impressed by this. The positive experience only continued as the roofers, Jesus, Abel and Sergio, came and did a beautiful job on our home and garage - each day of the 2 1/2 week project they were unfailingly polite and conscientious, and their finished work is, as I say, beautiful. In fact, we've had so many compliments from neighbours it's liable to go to our heads! And once again, with everything finished, they have left the place immaculately clean. Over the two plus weeks Eric came to check on the progress nearly every day and communicated with us every step of the way. We are very satisfied customers and cannot recommend Massie enough! read more

Our experience was similar to Melissa K's -- Eric came out, spent over an hour talking to us and giving us recommendations and measuring our roof. Then he disappeared and never returned our phone calls. What a waste of time, and a complete lack of professional courtesy. In retrospect I suspect that the job was simply too complicated for Eric and his team. read more

We recently replaced a 25 year old roof using Massie Roofing. All of the work was done on time and to good standards. They also took care of the permitting process. The bid was competitive with two other bids that I received. I would not hesitate to recommend Massie Roofing to anyone else. read more

This group has been in Pasadena and was recommended, our experience with them was awful. We are purchasing a home with a 25 plus year old roof. We will need to replace this roof but it will NOT be with Massie Roofing. After contacting them twice they would not even talk to me as a buyer, only the seller. We got the seller to agree and the estimator Gary came out, only to launch into a 20 minute pitch about how he hates working for buyers as they never hire him to do the work. Well perhaps your office and on site personnel are the reason people don't hire you. I found the office and Gary to be rude, they refused to provide the estimate to me, when I was the one who requested it, which it was supplied a day later than originally promised. I would have been happy to have paid a fee and had them do the work that I would assume any roofing company would do in order to get a roof replacement sale. Very disappointing. Perhaps they don't need my business. read more