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    Master Craftsmen

    3.6 (46 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

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    2 story bank of windows - south facing.
    Lori G.

    From our first interaction with Master Craftsmen by phone, to our in-person meeting with their sales rep, Lorren, to the installation team led by Thor and Jesus (yup - that's their real names), our experience was A++. Great communication, fair price for windows/door and installation, on time, professional, clean, courteous, etc etc etc. Not only that, our installation crew genuinely seems to like working together. We had 14 windows and one sliding door replaced. Love the Milgard product. We were pleasantly surprised at the reasonable cost. Would highly recommend Lorren, Thor + crew, and Jesus + crew.

    Wall ding

    Highly quality widow albeit at a premium price. My grip with this company is their shoddy and unethical workmanship. I will post pictures of what they did to my interior walls with a free swinging hammer. They also did stucco damage too but I have already repaired that damage. My office desk has damage to the finish where they spilled something on it. Standing on my desk wasnt very cool either. If this damage wasnt bad enough the real kicker was none of this damage was brought to my attention when it happened or before they left. I guess they hoped I wouldnt notice. After the fact a manager did offered me a solution by giving me a discount on future windows if I spent another $9800. Thanks but no thanks!!!

    After
    Mark Z.

    These guys did an amazing job on my house. The quality was amazing and the price as well. It took me too long to write this review. Let the pictures do the talking

    Original door

    I needed to have my front entry door replaced and went with MC. Their work is fantastic. The installers Rey, Ishmael and Alex are very professional and do a great job. They put up plastic screens to protect the rest of the house from their work, were very skillful (especially Rey and his stucco work) and cleaned up upon completion. The product is great, I went with a Therma Tru Smooth-Star fiberglass door. I even like the new hardware.

    Window
    Val R.

    4.5 stars We got a few windows replaced by MC and everything went fairly well. I've done quite a bit of research before going with them so I can definitely say that the price is right. They may not be the cheapest windows but they are definitely not overpriced like some other reviewers stated. I did get one of the quotes for few hundred dollars less but the windows were worse specs and not from major manufacturer so I decided to go with Milgard from MC. There was no sales pressure from MC person....just straight talk about the options (now talk about Renewal by Anderson sales people). Delivery took about 6 weeks from the date we signed the quote. I don't have a problem with timing since it was just an upgrade and we were not in a rush. I had to call the office couple times and I admit there was a lack of communication as for how long more we have to wait but they did call me back next day. Install went very well. Guys showed up as promised and did great job with install and cleanup. We could immediately tell the difference between old windows and the new. I'm getting another quote from them to replace the rest of the house. Great job, MC.

    Milgard Fiberglass

    Master Craftsmen was great to work with and I would highly recommend them! My home was built in 1989 and was in need of window replacement. I ended up replacing several windows (two of them, I had them change the shape) and had them cut in a new window to bring in more natural light. After much time researching both companies and types of windows, I decided to go with Master Craftsmen and the Milgard fiberglass windows. Lorren came out to measure (a couple times since I changed my mind on a couple things) and had incredible customer service all the way through. He was patient and took time to address my needs and concerns. Once the types of windows were agreed upon, they sent someone to measure one final time before placing the order. The order took roughly 2 months to come in and then they called me to schedule a few days for the installation. They came out on time and did a beautiful job replacing the windows. It was important to me that the windows were completely replaced, not retrofit. They were exactly that and as described by Lorren. There was no drywall patch work necessary on the existing windows and minimal drywall patching for the newly cut or shape changed windows. They did a great job on the stucco work from the exterior as well. After installation, they noticed one window had a crack. The installer had already called it in and was in process of being ordered for replacement. Several weeks after that, I received a call from Master Craftsmen saying the window replacement was received and they scheduled a time to replace it. I'm looking forward to replacing the remaining windows in my home by Master Craftsmen and I definitely will be referring them to my clients in need of window/door replacement. Thank you Lorren and your team for a job well done!

    Birdwatching through our new energy efficient double sliding door !

    Thank you Master Craftsmen for installing this high efficiency double sliding doors for us! We can sit in the living room w/o feeling the sun beating on us (my window is facing east) and no more dust coming in our house unlike the glass doors that came with our house. Now my dog can enjoy bird watching in our living room ! Big thank you to Brian and Christina for working patiently with me! The installers with Jesus did a great job!

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    Ask the Community - Master Craftsmen

    Review Highlights - Master Craftsmen

    Mike Waites (the company owner) is one of a handful of top quality service industry professionals in Vegas.

    Mentioned in 6 reviews

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    Our neighborhood has become so noisy with loud trucks and blaring music from inconsiderate…read moreneighbors. It was to the point we were seriously looking into moving. We love our house, and the thought if moving wasn't a pleasant thought. We had Renewal by Anderson to our house 6 years ago. They quoted us $42,000 to replace 14 windows. We couldn't afford it and gave up that idea. Then I was reading up on windows again and read about Anlin windows. After reading reviews on window installer I called the Window and Door Store. They came out showing me a sample of an Anlin window. I was very impressed not only with the product but also the installer. The warranty with Anlin is far better than Anderson. The quote came in at less than half of what Anderson quoted. Sold! The windows were installed by a great & efficent team of Jacob, Isaac, Chris, Angel and another whose name I cannot recall. I am sorry about that. I am so happy with windows and I hardly hear anything outside now. Thank you Window & Door store!!

    I had two windows replaced early on in the year by this company, they were so good I had them come…read moreback and they just finished replacing 6 more windows. The price was beyond reasonable and the quality of the windows are superb. Doug came and gave me a quote without any pressure of adding on more windows, like he said once I get a few I will want more and I did!!! The installers are so quick I'm still in shock, to remove and replace all 6 windows it took 4 hours! Chris, Vincent and Angel did a great job. I highly recommend this company if you need any windows you will not be disappointed!!! Great customer service I'm already thinking of finishing off the rest of the windows

    Window World

    Window World

    4.5
    (177 reviews)

    I don't remember the names of the two gentlemen who sold me my windows but I do remember how…read moreimpressed I was. They came in at a fraction of the price of every other company I received quotes from. They were professional, straightforward, never pushy, and just genuinely kind people to work with. They even stopped by my office instead of my home to complete the documents we needed. The real reason I'm writing this review, though, is because of the customer service after the sale: About a year after my installation, the window frames that are exposed to the brutal Nevada sun started to yellow. I called Window World, and even though it had been a year, they immediately offered to make it right. They sent out a representative named Alex (I hope I'm remembering his name correctly, kind gentleman in a truck and ties is hair back) and he was fantastic. He was incredibly knowledgeable, took the time to explain what had happened and walked me through a few different solutions. We decided to have the frames repainted with a specialty paint designed for the issue and within just a few days, a painter was at my house completing the work. The painter was also great. The only hiccup was that while removing my screen door, one of the handles came off without either of us noticing. There were also a few small spots of white paint left behind on my walls. I called Window World, explained the situation, and they immediately sent Alex back out. Once again, he was friendly, professional, and genuinely wanted to make sure everything was taken care of. He looked over my concerns and assured me they'd be fixed. Then he noticed that my screen had been absolutely destroyed by my dogs. I never even asked about it but he volunteered to replace the screen on the spot. That level of customer service is incredibly rare these days. From the initial sales experience to standing behind their product long after installation, Window World has been outstanding. They earned my trust and they've earned a customer for life. I won't use anyone else for my windows, and I wouldn't hesitate to recommend them to anyone.

    I can't say enough about how wonderful Window World has been to work with! From the very start,…read moreKevin was an amazing sales consultant. No snake oil salesman; just legit, honest facts! I went through several quotes from other companies and Window World had the best price, quality, and warranty! Walter took the measurements and he was also very kind and professional! He knew his stuff, just like Kevin! Could this be true? Two reps in a row that are honest and truthful? And then there's Oscar and Christian who handled the install! These guys were the cherry on top! Hard workers, very professional, protected my home and cleaned up all the mess! Their work was exquisite! Very detailed oriented! Everything looks simply amazing! I couldn't be happier! I wish I would've done this sooner! Thank you Window World!!

    Universal Windows Direct of Las Vegas

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    Universal Windows Direct of Las Vegas specializes in home window and door replacement services…read more While my husband and I were looking for window repair, we found Universal Windows Direct of Las Vegas. As this was our first experience searching for window replacement services, we didn't quite know what to expect. Universal Windows Direct of Las Vegas was the first company to stop by our residence. It was a same day appointment. As soon as we called in, a team member arrived at our house in the evening. We informed the team member about several of our windows and the crack in one of the panes. After inspecting the windows, he had taken all the necessary measurements. From there, we went down to discuss quotes. A example window replacement was provided. He had mentioned it would be better to replace all of the windows in the house to match since the new design would look completely different from the builder grade windows we have now. After informing the team member that we were really just looking into the 3 windows in the upstairs bedrooms, the team member provided the quote. Due to pricing and the difference in the window compared to the current windows in the house, we decided not to move forward with Universal Windows Direct of Las Vegas.

    Honestly, if I would have taken more time to digest the plethora of negative comments and opinions…read moreabout Universal Windows, we would have moved a completely different direction. We replaced every window in the house in cash as requested as the progress was suggested by UW. Yes, Jeff was our sales person. Yes, he and the many, many different individuals will blow up your phone during the process unnecessarily. As we started this process on 2/27/26. The windows were installed 6/26, the first week. This did take two days for the entire house which was communicated that this could happen. No big deal. What is a big deal, as the pictures will show and document, UW does NOT provide a finisher to tidy up the new work completed. I have been in contact with Jeff and have requested this be completed as we even purchased the paint to match. They have scheduled and rescheduled multiple times. July 2nd, July 6th, July 7th and have canceled on the same day, during the time they are supposed to arrive. They now have us scheduled AGAIN July 11th. Btw today's date is 7/9/26. As you will notice the consistencies with this company. Poor customer service =Poor reviews. Repeatedly. Believe the sales pitch, calling the manager John, for an unbelievable discount and price, you're getting the best deal ever, blah, blah, blah. For almost $30k to replace builder grade 30 year old windows, which is a huge investment, we should get what we paid for at the bare minimum. This company has no follow through, no commitment, no time for you once you pay. This is now into the second month of getting them to just "finish" what they started, so we (hopefully) never have to communicate with them again. Believe the reviews. Look elsewhere. Anywhere else.

    Master Craftsmen - windowsinstallation - Updated August 2026

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