We hired water heaters only to replace a tankless water heater. Not only was Loni willing to come…read moreout and discuss the various options, but also recommended we save money by reusing some of what we had. When we decided not to, Loni made sure we understood exactly what we were choosing and that it would be a good choice for us. We eventually had some other work done, and this other plumber came and pointed out all of these "issues" with the water heater. Completely scared us with visions of fire risk and heaters not working in the dead of winter, told us that this wasn't to code (even though the permit was signed off). Loni came out again. Explained everything in great detail, as to how it worked, why the other plumber was wrong. Didn't get mad that we wasted his time, just wanted to make sure that we were happy with our water heater. All in all, a fantastic experience.

Hired Water Heaters Only to replace a residential water heater in Hayward. They came out the same…read moreday and completed the install within a few hours of the call. However, often the truest test of a quality business is how they perform when things do not go well. In my case, I had to go four days without hot water because the unit I received was defective. The day after the install we found the tank had shut down, no hot water. After a reset and restart done over the phone with the installer assisting, the unit unfortunately failed again a short time later. The next day which was a Saturday, another technician came out to swap out the heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He removed the bad insulation, vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again, after we got one lukewarm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a new model of a different make from their supplier, we got the replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. However, I could not have asked for a more timely and considerate treatment as a valued customer of this business.

Giovani picked up my call, quoted me before arrival and fixed my clogged drain in under 15 mins…read more Excellent response time and arrived to the property on time. Lowest price after calling other services in the area. Will keep number for future use!

Giovanni is friendly and cared about completing each job with high quality. He clearly explains his…read moreplan for how to address the issue so you're aware of what will be done. He has completed multiple projects - one was fixing sink + shower + toilet issues, another was installing a water softener, and a third was solving a complicated backyard sprinkler piping issue. Would highly recommend!

I had electrician come over to repair the circuit braker that was broken to my bedroom. Service was…read moregreat! Service and repair was quick and simple fix under 30min. The one thing I'd ask would be if there was better breakdown of the invoice specifically listing how much it is for e.g service, labor fee, parts..etc instead of just stating $300 for AFCI breaker, because I found out after that same product only costs $7.26 at home depot (so why $300..)

Ramiro provided excellent service today. I called about a frustrating toilet flushing issue, and he…read morewas incredibly thorough during the inspection. He took the time to explain exactly what could be causing the problem and walked me through the solutions. Super knowledgeable, clean, and professional. I'll definitely be reaching out to him for any future plumbing needs!

I just got quoted over $800 to run a diagnostic on our tankless water heater and was told those $…read morewould NOT be applied to work. Does this seem reasonable?

Pablo and Brandon arrived for my water heater's annual maintenance and flush. Because the…read more4-year-old heater needed a new anode rod, they had to fully drain it and remove it from the pedestal stand to swap it out. It definitely needed the replacement, and they got everything reinstalled and flushed efficiently. This was on a Thursday, and Friday was the July 4th holiday. Later that night, my smart water leak sensor on top of the heater triggered a "wet" alert. I went out to the garage and noticed a small leak on the cold-side nipple. I called right away, spoke with their automated assistant, and got scheduled for Sunday morning. Not wanting to wait three days over the holiday weekend, I decided to tackle it myself. I purchased a new hose line, partially drained the tank, and inspected the existing gasket, which looked worn. After cleaning the threads and applying a little faucet grease to the washer, I hooked it back up--no more leaks! Just as I finished the DIY fix, Amanda from Mike Council Plumbing called to proactively upgrade my appointment and send a tech out first thing Saturday morning. The next day, Pablo also called, he or Brandon are fully ready to come out and take care of it. I let them know I had already managed to fix it, and both of them advised me to monitor the connection and call if anything changed. Amanda canceled the Sunday appointment made by the bot. I really appreciate the proactive approach from the Mike Counsil team on a major holiday weekend. I was a bit too quick to assume I'd be stuck waiting three days, but their team stepped up immediately. Pablo, Brandon, and Amanda excel in excellence! High recommended.

Gert (the owner) is extremely professional and knowledgeable! He is also quite generous time- and…read moreeffort-wise when estimating the scope of the future work. We needed drain pipes replaced in the crawlspace and got estimates from Gert and from his big competitor ("EZ..." - we see their work vehicles a lot in South Bay area). Gert spent more than an hour on the visit, a lot of it in the crawlspace, where he showed and explained to me what and why needs to be done. The competitors sent a huge "laterally enhanced" estimator, who could not even squeeze through the hatch to the crawl space. Never mind, the competitor did provide his estimate (higher than Gert's). Needless to say who we preferred.

There were leaking pipes under my bathroom sink and I called The Tankless Guys. I couldn't have…read morehoped for a better experience. They scheduled me for the next day, texted my about an earlier time available, which I accepted, and Gert arrived right on time. He was courteous and professional as well as friendly and personable. He had all of the materials and knowledge to fix the problem and even recommended other pros to help me with refurbishments that I told him I was looking into. I had a great experience and highly recommend this place. Ask for Gert!!

We had our water heater completely replaced by them. The representative Tony was genuinely an…read moreamazing person who took the time to explain why our water heater failed. The price offered for a new one was so reasonable that we did not even bother waiting for our insurance to send someone. When we called Payless number on the heater (old one) they had Tony sent over within an hour for which we were really thankful. Tony's work itself was quick and he explained everything he was doing which helped us to understand the process. He also cleaned the place after he removed the old heater and before placing the new one. We would certainly recommend Payless Water Heaters to everyone for their promptness, affordable prices and excellent customer service provided by Tony.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

They were prompt, quick, and efficient at getting the water heater installed and disposed of the…read moreoriginal heater

Quick response and fantastic work quality. Great value and excellent service…read more Waking up on Saturday morning to a broken heater is no fun, but they made it so easy

Excellent and prompt service! Our old water heater started…read moreleaking. I was able to call and get a hold of Water Heaters Masters right away. Got good, fair ballpark quote over the phone from Alex, so knew what to expect. Got appmt scheduled for that afternoon with Brian (tech) to come check out our issue. As expected, he diagnosed the issue and was able to install a new water heater that same visit. Got the whole job or replacing the old water heater done within the afternoon!

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!