Jose and Byrom came and installed the microwave and did an amazing job. They were friendly, they were courteous, & they were understanding. It didn't take them too long to install and it turned out great. read more

MasterPro - Microwave install - Appliances & Repair Near Me

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I used MasterPro to install an over the range microwave through Costco. I hope I don't get anyone in trouble, but they provided free carpentry work by adjusting the vent. The original builder installed the vent wrong, and they fixed it. Not only did they replace my broken 20 year old microwave, they fixed an original builder vent alignment issue. They also educated me on how to clean the grease filters every now and then read more

I used this company in connection with my Costco delivery. I first received a call from the technician that he is 10 min away from the home to install the dishwasher. I said great, I will let my tenant know. I then get a call from an associate maybe name "Richard" from Master Pro stating that I did not pick up the phone when the technician called therefore they are cancelling my delivery, which I waited for 1 week. I said, I spoke to your technician, therefore, this is a lie and you are not delivering my dishwasher arbitrarily? Next he confirmed the address on my order and there was a typo in the address, however, it was on the same block so I asked to deliver the dishwasher anyway because it is on the same block as the address they have. He continued to tell me that based on Costco policy, they are able to deliver the dishwasher to a different address. I then said, call Costco and let's fix the address while your technicians are there. Instead of doing this he hung up the call on me. I later got a call from Costco to fix the address. MasterPro's technicians went back to the home to install the dishwasher and in 5 min left again refusing to put it in. It took 2 hours of my time to unravel this mess. Never use MasterPro unless you want a fiasco on your hands. read more

Liter provided exceptionally friendly and professional service. Good communication before installation. On time arrival. Competent work. read more

Just installed and gave us a run thru of our new washer. All looks good and we're hoping to see how it goes! Byron and José did great! Thanks Costco for this incredible team included in the price of the washer. read more

Oscar and Ivan were amazing. Super friendly, efficient and professional. I would use their service again.

If I could give MasterPro LESS than one star, I would. The company messed up our booking to install our microwave THREE times. When The guy finally showed up at the absolute last minute, he took one look at our formica backsplash and announced that he couldn't install on that. When we pushed him, he left the room to supposedly call his supervisor. When he came back, he said he could install it but he would require us to sign a paper permitting him to do it, that the installation would destroy the backsplash, AND that he would charge us for his troubles, especially since we were his last appointment of the day. When I asked to speak with his supervisor, he announced that he was leaving and would have Costco send someone else. I am absolutely disgusted by this company and their terrible customer service. Do NOT waste your time with them. read more

Ivan and Oscar were courteous and did a nice job installing the dishwasher that I purchased from Costco.

Lider and Robert installed a dishwasher for us and everything went very smoothly. we purchased the dishwasher from Costco and they were the assigned installers. read more

These guys did a stellar job in speed and quality of the installation!!!!! They fixed the other installers abject quality work. read more

Jesus and Byron delivered our new dishwasher. At one point, they had to go out to get a part. An amazing two service personnel. My highest recommendation! read more

Happy with the installation. Did a good job checking for leaks, cleaning up and communicating the different features of the dishwasher read more

Great service! Come with Costco purchase, including haul away. Installed air gap for 250 including drilling a hole. Came on time and finished with great quality. Explained the usage afterwards. read more

MasterPro - Appliances & Repair Near Me

Installed mGreat service. Very fast and professional. I was assisted by Mario and Fernando.

MasterPro (Costco installation agent) delivered and installed our new LG dishwasher purchased from Costco online. Lider and his assistant were courteous, competent, and took great care in the installation and cleanup. Highly recommended. read more

Jesus and Byron came over and installed a dishwasher microwave and stove. They did an awesome job. They were on time and went out of their way to make sure everything was installed properly and left the site super clean. I would be happy to use this company again. ! read more

AVOID THIS COMPANY AT ALL COSTS!!!! Purchased dishwasher from Costco and this joke of a company came to try and install my dishwasher and not only did NOT know how to install it they BROKE MY COUNTER TOP AND THAN TRIED TO SAY IT WAS ALREADY BROKEN. they barely spoke any English very hard to communicate with them. I asked the main installer (mario)to let me speak to his boss and he refused. They left the new dishwasher that did not work in the middle of the living room. Packed up there stuff and left leaving garbage outside in the street. Looking at previous reviews it is MORE THAN OBVIOUS the good reviews ARE FAKE accounts. I'm not sure why Costco uses them. * in response to Felipe reply I personally (Jessica) asked the installer to contact you and he said no he is not taking calls. Your company not only has a lack of instillation skills, rudeness, leaving garbage on the street and breaking my countertop and saying it was prior damage shows the character of your company. I would personally love a phone call from you. You have my number !!! read more

Lider did a excellent job. Very professional and a job very well done. Made some safety recommendations which were appreciated.

Juan Rondon was fast and thoughtful. His team handled everything and were pleasant to chat with. Recommend!

**COSTCO CUSTOMERS PLEASE READ** TLDR: MasterPro is unreliable, but Costco will allow you to find your own installer/handyman and get reimbursed up to $200 for the install/haul away service. MasterPro was the only option to get my over the range microwave from Costco installed, but they never called to schedule an installation and I had to reach out via phone, email text. They finally responded after multiple attempts to arrive on a date, but did not provide a time. I followed up with them to confirm time and then got promptly ignored. When the day arrived they never showed up and no calls to communicate the change was attempted. Costco also attempted to reach out to them on my behalf and got ignored as well. I finally asked for other alternative and Costco was willing to reimburse me up to $200 for my option of reliable installers within the area and I just need to submit the invoice for reimbursement. I want other yelpers to be aware that they are other options to get your appliance reliably installed without pulling your hair dealing with MasterPro. read more

Willys was great. Gave me a 45 minute call before his arrival. Got here ontime. He got rid of the old dishwasher. measured everything, installed the new dishwasher, made sure it was balanced. Checked to make sure the dishwasher ran and that the water lines under the sink were not leaking. No problems with delivery and install. Exactly what you want with buying a new appliance. read more

Lider was a lifesaver. He came out at the end of his day to install a new electrical outlet, air gap and dishwasher for us. He and his colleague were very thorough, making sure everything was perfect. read more

Service and installation went well. Called before arriving as requested. Helpful instructions on how to use the appliance.

I used their service to installed and hauled away my dishwasher, they were very professional and David was very knowledgeable, explained with details and tested everything to make sure it was working properly. I will definitely keep their contact for future repairs and services. read more

quick and efficient team. real professional service. I think bestbuy did a good job to pick masterpro as the vendor to do this service. callout for Jesus and David! excellent job read more

Awesome! They were really nice and professional! Would use them again!!! Gave assurance for their work!

Lider and his worker were prompt, efficient and friendly. They took the time to protect our tile floors and even mopped the dust out from under the old dishwasher. 5/5 would recommend and use again! read more

He was good , professional and on time ! He took care of things fast. I am hoping to run the dishwasher and see the performance but he showed the various options to run the dishwasher too . read more

Lider came in and quickly replaced, installed and tested the new dishwasher. Very respectful, efficient and kind. Thank you!

Amazing did a great job installing our new dishwasher from Costco. Super helpful and nice.

Frustrated doesn't even begin to describe our experience with trying to get an island range hood and blower installed. We purchased these appliances through Best Buy and paid for installation, hoping to have professionals handle the job. Best Buy contracts MasterPro as a third-party installer for certain appliances. However, MasterPro has come to our home four times, each visit only offering an explanation for why they couldn't complete the installation. First attempt: A 2 man crew arrives, open the box to find that there is a dent in the hood. Callup BestBuy to send a new one take notes and leave. During this visit we clearly show them the site in the kitchen where it needs to be installed and get a confirmation that everything is in place, the brackets, the duct, the power supply to finish the task. Second attempt: A two-man team arrives, inspects the replacement hood sent by Best Buy, and quickly realize that since it needs to be flushed with the ceiling, they require a team of four to complete the installation--two to hold the vent from below and two to go into the attic to secure and install it. They take notes and leave. Third attempt: Once again, a new two-man team arrives, inspects the situation, and informs us that they need four people to complete the task. This time, they blame Best Buy for not clearly communicating this requirement and lecture us about the need to make calls and send emails two days in advance to ensure that MasterPro sends a team of four to finish the job. Fourth attempt: Two days before the scheduled service, we contact both MasterPro and Best Buy to confirm that they are sending four men to complete the job, and we are assured that everything is taken care of. The day before the service, we exchange emails with MasterPro, who inform us that three senior technicians, experienced in similar installations, will be sent. However, when the three-man team arrives, they explain that MasterPro is not licensed to access the attic to complete the installation. They call Best Buy, make some notes, and then leave. NOT LICENSED TO ACCESS THE ATTIC should be informed during the first attempt. Clearly there is some business tactic at play here. Is BestBuy at fault or MasterPro is irrelevant for a customer. I really hope this review helps the management at MasterPro to look into the real issue and fix it and save the customers from false hopes that the task would be done. This has been going on for past 1 month and we are really concerned cooking in a kitchen without a proper vent installed. read more

MasterPro delivered my refrigerator and washer/dryer to our third floor up 35 stairs quickly and without any issues. They fulfilled my order through COSTCO.COM. MasterPro emailed me the same day that I placed my order and asked for delivery details. The night before the scheduled delivery date, I received an email and a phone call with a 2 hour window. Day of the delivery, MasterPro unboxed and carried the appliances up all of those stairs without any complaints and were very friendly! read more

Initial email to coordinate was rude and follow up was terse, uninformative. There was no phone number to get a human live when they didn't reply to our questions. When they arrived to our home, we ended up refusing delivery and installation. They tried to upcharge us $250 on the spot and were not at all transparent about pricing. Quite a challenging delivery company we hope to never work with again. read more

Ricardo and Andre delivered and installed our new dishwasher. They arrived on time and were professional and courteous. The install work was well done and with care. I highly recommend MasterPro and Ricardo and Andre. read more

Crooks. I paid for a full install of dishwasher with Best Buy. They came, the job was done after 45 minutes, only to send me an invoice for 99 usd a few hours later for an air gap install. First of all there was one there already, so there was no work to be done. Second of all this is part of a dishwasher. I would avoid them in the future. read more

Professional quick and efficient! We couldn't be happier! Thanks for going up the stairs!

Jose and Miguel did a great job with the installation. They were quick and respectful. Thank you to the company for all the help

The guys were punctual, courteous, and left the area clean after installation. Explained everything to me. Very pleased!

Great service! Ricardo and Andre were very professional and friendly! Fast and easy for me!

Jesus and Engel are professionals. They arrived on time and were courteous and friendly. Instructions for dishwasher operations were clear. Good job, guys. read more