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    Masters John W, DDS

    4.2 (5 reviews)

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    Chula Vista Oral and Maxillofacial Surgery Center - Office address

    Chula Vista Oral and Maxillofacial Surgery Center

    3.8(39 reviews)
    3.8 mi

    I've been needing to get my wisdom teeth out for some time. I had been putting it off for any…read morereason I could find but one was really starting to give me problems and I couldn't put it off any longer. I had been referred to this office from a dentist a few years ago but came up with a (good enough) reason to put the surgery off for a little while longer. Since the referral, my insurance had changed and I was referred to another oral surgeon, by my current dental coverage. I went to that "big chain" dental office and saw a bunch of red flags and read many bad reviews. I also found out the extraction was going to be out of pocket so I decided to go to Dr. Tillner on my own accord. I met Dr Tillner at the consultation and was really appreciative of his calm demeanor and educated explanation. He gave me the facts, risks and complications and what to expect out of the extraction. I really appreciate his thoroughness and he took the time to answer all the questions I had. The office was very accommodating with scheduling and clear with pricing. The facility is very clean and the staff are all friendly. On the day of the surgery he was very nice and explained every thing that would happen during the extraction. For me it was a stressful thing to do but Dr Tillner was so chill and it put me at ease. I mean obviously he is a professional but he had a confidence about his work and it made it feel less invasive than a routine cleaning. As if pulling teeth is as easy as making a sandwich, no worries. I was put under general anesthesia so I can't comment on his bed side manner during an operation... After the surgery one of the staff wheeled me to my awaiting vehicle and gave very detail instructions on what to expect over the next few days. There were no issues during the healing and I didn't experience any of the potential issues that can occur after wisdom teeth extraction. I am confident in not only the work done by Dr Tillner but of the whole experience provided by his team. Hopefully I never need to go back but if something goes wrong with my teeth I know where to go.

    This experience was so disappointing that I feel obligated to warn other parents. My daughter was…read morereferred to Chula Vista Oral & Maxillofacial Surgery Center by our dentist for a wisdom tooth extraction. From the very first phone call, I felt like I was an inconvenience rather than a patient. As a single parent, I asked reasonable questions about pricing because I cannot afford surprise bills. The woman I spoke with was rude, dismissive, and unwilling to provide any estimate. Attitude was essentially, "Come in and we'll bill you later if insurance doesn't cover it." That's not helpful when you're trying to plan financially. During that same call, I was told the office would contact my dentist to verify whether my daughter had already had a panoramic X-ray done. This was important because I didn't want my daughter unnecessarily exposed to additional radiation, and I didn't want my insurance billed twice for an X-ray that had already been performed and cost my insurance $200. When we arrived for appointment, front desk staff were just as cold and unfriendly as they had been on the phone. Because appointment was for my daughter, I didn't bring ID with me. They nearly turned us away. The situation became even more frustrating when I asked whether anyone had contacted my dentist regarding the X-ray. I was told it was my responsibility. I explained that your staff had specifically told me they would handle it, and instead of apologizing or trying to resolve the issue, they argued with me. I've honestly never experienced a medical office that argues with patients rather than helping them. An assistant later came in and told me she didn't know what happened at the front desk and that it wasn't her fault. While I understand that, nobody seemed interested in fixing the problem or acknowledging that there had been a communication failure. Then the doctor came in. I assume it was Dr. Tillman, although he looked nothing like the friendly, approachable person shown on the website. My daughter is a minor and was already nervous about oral surgery. The doctor spent only a few seconds looking in her mouth with a Q-tip, barely interacted with her, didn't sit down, didn't make eye contact, and did absolutely nothing to help her feel comfortable. The entire interaction felt rushed, cold, and disconnected. What made it even worse is that the consultation wasn't free. We paid over $100 for what felt like a 10-second examination from someone who seemed completely uninterested in speaking to either me or my daughter. The office manager, Cinthia, was also unfriendly throughout the visit. When she returned with pricing information, I had already explained that we only wanted one tooth removed at this time. Instead of being understanding, she came across as irritated and annoyed. Whether they thought I was being difficult, whether they thought I was rude, or whether they judged me because I couldn't afford to remove multiple teeth at once is irrelevant. Patients deserve to be treated with respect. What bothers me most is that not one person apologized. Not one person said, "I'm sorry for the confusion," or "Let's see how we can help." Nobody tried to make my daughter feel comfortable. Nobody attempted to resolve the communication issues. We were met with arguments, cold attitudes, and complete indifference. This office stands to receive thousands of dollars from insurance for these procedures, yet the level of customer service was some of the worst I have ever experienced. I have an amazing dentist and have been referred to many specialists over the years, and I know what good patient care looks like. This was not it. I left so disappointed that I immediately contacted my dentist and requested a referral elsewhere. Wisdom tooth removal is already stressful and scary, especially for a child. The last thing a family needs is to be treated like a burden. If you're looking for a practice that is warm, compassionate, patient-focused, and willing to communicate respectfully, don't come here. And if Tillman is the Dr I saw today.. how unfortunate.

    Nojan Talebzadeh, MD, DMD

    Nojan Talebzadeh, MD, DMD

    1.9(19 reviews)
    0.1 mi

    I know this review is long but if you care about our child please read it…read more My 17-year-old son had all four wisdom teeth removed here, and the entire experience left me upset and honestly regretful that I chose this office. When he became more aware afterward, he told me he woke up during the procedure and felt pressure, which clearly frightened him. That alone is very concerning to me, as it raises questions about whether the anesthesia was adequate. When they brought him out to me, his eyes were extremely red and it was obvious he had been crying. He said he woke up panicked and crying, but they kept him in the back until he "calmed down" because they didn't want me to see him like that. As his parent, that was very upsetting I should have been informed and allowed to be there for my child. What made this worse was the lack of communication overall. After the procedure, the doctor did not come speak to me or explain anything. Instead, I was told to pull my car around, and they brought my child out to me in the car. There was no proper conversation, no walkthrough of what happened, no reassurance nothing. As a parent, you're left wondering: who are we supposed to talk to? How are we supposed to understand what our child just went through? Between my son waking up frightened during the procedure, being kept from me while in distress, and the complete lack of communication afterward, this experience was extremely disappointing. I truly wish I had chosen a different office. This was a stressful and regretful experience for me as a mother. I strongly recommend that other parents ask detailed questions beforehand about anesthesia, recovery policies, and post-procedure communication. Or please look for another office. I hope this office improves how they handle patient care and communication with families.

    I have mixed thoughts about this place and this doctor. Was referred to this location by my dentist…read moredue to part of my upper and lower wisdom teeth coming in heavily impacted. Had my consultation appointment in October. Got x-rays done, filled out some paperwork, and watched a video about the risks this surgery poses. Did not actually get to talk to anyone about any questions or concerns I might've had. That was kinda odd in my opinion. The office itself is very nice and looks promising but the experience I had said otherwise. Early November I had my procedure done. The surgeon was quick but did not present with any compassion if you ask me. Felt pain during the second removal of my lower wisdom teeth and practically felt the entire tooth being yanked out even after multiple anesthesia shots. At one point I jumped up in tears because it was so painful and the surgeon had the nerve to get upset with me for startling him. How else are you supposed to react in pain?! Let me yank out one of your teeth and see how you react. More anesthesia shots were administered and was not successful. Eventually just had to suck it up to get the job done, but the surgeon didn't even bother to check in after the procedure. Apparently no amount of anesthesia was gonna help due to the tooth being so close to the nerve, but I wish they had explained that to me after the x-rays were examined. Got prescribed the typical pain killers for the post-op and received some at home care instructions, but never received a follow up appointment to check in and see if I was healing properly. Ended up going back to my dentist to check in with them and thankfully all is well now, but I wouldn't recommend this doctor or location to others. Be aware.

    Dr. Ignacio de la Vega - The famous Dr Ignacio

    Dr. Ignacio de la Vega

    4.7(262 reviews)
    8.0 miZona Centro

    Found this Dental Clinic Dr Ignacio De La Vega from Yelp for having a #1…read moreRating. Had all 4 Wisdom molars removed at 46yrs old, 2 standard extraction and 2 lower had to be surgically removed from a Professional Dental Surgeon and her name was Dr Edith. (Amazing Work)Everything went perfect, with very little to no discomfort and I was up and running the next day like nothing ever happened. I highly recommend the Dental office of Dr Ignacio De La Vega and his staff. Everybody there is so kind and they treat you very well and they all show that LOVE what they do. Their office is close to Hotels and parking structures and pharmacies.( They speak English as well) Thank you Dr. De La Vega and my Surgeon Dr. Edith and also a personal thank you to Karina the Receptionist and all of the kind staff for your professional service. I found my Dentist office for life!

    Just found my new dentist! I was welcomed by Doctor Ignacio soon after I arrived and his smile made…read moreme feel instantly welcome and comfortable. I don't speak Spanish at all and the communication was great with nothing missing in translation.. they took their time and explained everything clearly. Worth the border cross! Also this seems to be a busy office with lots of patients while I was there which makes me feel like they do good work.

    Photos
    Dr. Ignacio de la Vega - Ignacio (Left) Carlos (Right) & Me a very happy customer.

    Ignacio (Left) Carlos (Right) & Me a very happy customer.

    Dr. Ignacio de la Vega - My teeth before Dr. de la Vega performed the cosmetic procedure.

    My teeth before Dr. de la Vega performed the cosmetic procedure.

    Dr. Ignacio de la Vega - Father and son dentists - Dr De La Vega - happy smiles all round and lots of new teeth!

    See all

    Father and son dentists - Dr De La Vega - happy smiles all round and lots of new teeth!

    Masters John W, DDS - oralsurgeons - Updated June 2026

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