BUYER BEWARE!!! We bought a bed frame from this place, location nice and sales team was great. That's all that is good about this place cause the rest is a nightmare! You have to get a membership to this place to even buy any furniture here which is annoying but fine. Then once done we had our furniture opted for delivery and that was a huge mistake!!! Furniture got delivered to the wrong address on Thursday which was a nightmare as I got a day off of work to make sure this was done. They delivered it to the WRONG ADDRESS!! Then when calling the store they hung up on me twice. Then when they finally got someone to help us we got it supposedly delivered for today Saturday so we made time to make sure we were home. We called the store to confirm come to find out they didn't even reschedule us at all. My husband called and they explained they were sorry and can deliver it on Tuesday but before he confirmed he wanted to confirm the right address before hanging up and IT WAS WRONG AGAIN!!! Please please please DO NOT BUY FROM THIS STORE AND COMPANY!!! This is a nightmare and even to call to complain to a manager you get hung up on. AVOID THIS PLACE AT ALL COST!!! read more

Karen was such a pleasure to work with. Very informative and helpful . Buying a mattress is always very confusing unless you have someone like her assisting you. I'm very appreciative read more

I am updating my review. About a year ago, I bought a couch for close to $10K but had issues with it soon after. The couch began to fade and the buttons in the chesterfield couch started coming loose. I contacted the business and they were very helpful and sent help to do the repair work. The most recent was a year after I bought the couch. Miguel came to repair the couch and did and OUTSTANDING job! At first, I was very skeptical about my purchase but Mathis made it up to me with great customer service. read more

Over the last 5 years I have bought several pieces of furniture from the Irvine Mathis Bros. and have had nothing but a great experience. I have bought in the past a coffee table, end table, sofa table, writing desk, bed frame, dresser and two bedroom night stands. Roger P. is awesome!!! They delivered the furniture on time and were very careful carrying the bedroom set upstairs. I am will be looking to buy a cabinet in the next couple of weeks and will be giving Roger a call when I am ready (he gave me his cell phone number). P.S. I have had all the aforementioned pieces for over two years, with no issues. read more

* Salespeople are very aggressive...I could not get enough breathing space. * I had an issue with an order and refund. Management is pretty nonexistent. It was very frustrating trying to find manager who could assist me. * Bad communication skills for scheduling delivery and delivery time frame, none! * Delivery people showed up early and we were not ready. No email, no texts, no phone call. Horrid customer service overall read more

If I were to CEO of Mathis I'd be ashamed of what the sales staff are doing to potential customer. See more information below: Went in today to buy a couch. Looked at one at Ashley furniture first and they offered a great couch for $1000 with free delivery and $200 off the top however we wanted to see if Mathis has a better quaility piece as Ashley's couches have typically only lasted us 3 years maximum before needing replacement. Walked in was never was asked if we needed help. After walking by bored looking reps 5 or so times I went to the entrance reception desk and asked if the bored looking lady could find us a sales rep to help us with a couch purchase, she looked confused and asked me 3 times what I meant. They she waived a really upset looking rep over who I walked over to the couch we were considering. I asked straight forward questions; We want a couch we looked at Ashley's and you guys have this one comparable for $1300. Can we get that closer to 1000 out the door Her answer; "no we don't do that here" Do what I asked... Her answer; "negotiate, in fact you're looking at the member's only pricing. To be a member is $140 and you're looking at $100 for delivery and tax" My response; " ok I'd be looking at close to $1700 for this $1300 couch here?" Her answer; "yes" My wife; "well we may need a rug and bedroom as well, would you give us any deal options for buying a combo purchase here?: Her answer; "nope no deals". That's when I said ok, thanks and bye and ran out the front door. I went to Ashley's and got my couch for the price I wanted. Atleast at Ashley's I know what I'm getting quaility wise. The sales rep at Mathis didn't even try to sell us on their pricing structure by saying: "well this is made here or you're getting a great warranty or we sell high quaility furniture". She said nothing to try to sell is purchasing at her store. It seemed like she didn't want us there and that she was ready to go home. If I were the ceo I'd likely re-evaluate my sales reps and possibly their policies because I suspect they'll be out of business within 3 years time. read more

They will always bring you to the most expensive piece in store, they are working on commissions so don't expect anything else. You will see a cheaper version near by, but what is most common thing is "it is not in stock". They will give you weeks to a month to deliver that piece and steer you over to expensive one. If you have to buy from Mathis Brothers, just walk away and miraculously they can get it earlier. read more

I'm sad that I have to post this considering this is my second home that I furnished with Mathis. Sadly, it is now over six months since I've ordered my bedroom set and it is still not correct. Two of the three pieces that they delivered were defective or damaged. And Mathis agrees! They said they would replace them and that while I'm waiting for the new pieces to come in, to use the damaged ones. And they tried... Approximately five months later, the new furniture came in. It was damaged and scratched, but worst of all, it was the wrong color! They have said they will try again, but now do not even respond to my phone calls or emails. Sadly, I had to dispute the financing that was used to purchase the over $12,000 bedroom set. Most likely this will end up in litigation as I intend to sue them. I strongly suggest you shop elsewhere... You can probably do better and not have to deal with all these headaches. read more

By far some of the worst service I've ever received from any business. They lie to bring you into the store only to tell you they don't have the product you're looking for. One rep tried to sale me a mattress knowing I came in for a living room piece. No one communicates to each other about the purchases so everything is delayed. I had to call 3 times to get my product shipped with zero follow up each time. They assign you a sales rep who is pretty much useless as I complained a day prior and still no response from the sales rep Sang Lee. Their number to the store doesn't work so you first have to call corporate to then reach the store. I don't ever yelp but this is ridiculous. read more

I purchased a sectional sofa from Mathis that was delivered right before Thanksgiving. By Christmas, the cushions where we sit were already sagging. The seat and back cushions are all attached so they cannot be fluffed up. (And they shouldn't have to be after just one month.) After the holidays, I contacted Mathis and they sent someone out to look at the sofa. He said yes, he could see what the problem was, he would take the issue "up the chain of command" and get back with us. Didn't leave any paperwork with us. Time slipped by and I realized they hadn't gotten back with us so I called to see when they will resolve it. The customer service person (who was very curt, btw) looked up the purchase and said the guy who came out to look at it said it's normal wear. Excuse me, but one month of use does not create obvious wear. She also said I should be fluffing up the cushions. Well the cushions are attached so I can't. May I return the couch? Nope. They can't do ANYTHING about it? Nope. But she would send an email to La--Z-Boy and "maybe" they'll get back to me. Poor quality product, poor service. For this general price point, I could have gone to Crate and Barrel or West Elm. I suggest you do, too. read more

Avoid this store. Poor quality, bad customer service. See attached pictures. I purchased five pieces of furniture from this store in 11/2021, two of them are bad now July, 2023, each of them are around $1000. One is a dresser, and it has two issues: one of the leg is broken off in 1/2023 and drawer handler is broken off. Second is a Queen bed, the drawer is skewed. Call the technical service for the bed once the delivery at 11/2021. They delivered replacing parts twice, but never be able to fix it. I call about the bed again last week (July 2023), they said the case is closed, based on their Technician's evaluations, although I never agreed the issue is closed. The customer services are rude, and cut you off when you are talking, trying to avoid responsibility. Never have experiences with furniture go bad with 1 and half year. Just avoid this store. read more

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I won't be going back. They sold us a worthless warranty. Told them we have kids and they said this will cover all the messes. What a joke! I think what's most upsetting is they know their warranty is garbage and they still push it on you. read more

is the 3rd time ... i like to give them a chance ... i walk in this store and like to look and imagine some of their stuff in my house ... but this sales people don't allow you to think for your self ... some of us are better at what we need in our house versus " i can help you " - no you can't ! and not everyone has time to explain and show pictures. of house etc ... and some of us would like to pick our own things ... as soon as i walk in this women approaches me and i told her i like to look around .. then she ask another customer and he told her he is been help by someone else ..and she told him thank you for been polite and explained and not rude as she kept on raising her voice to make sure i hear her ... i heard you - shame on you ! as with so many of my customers / friends happened same thing with them in this store ... i also walked out - for good . read more

Couch we saw was really good. So bought it. Was delivered on time. But when they delivered, it was the wrong color (teal instead of brown). Contacted my sales rep and I was able to get the manager's number from him. Manager's name is Bobby. He said keep the couch for now and they will make the right one and deliver it once it's ready. I said ok thanks. Another 6-7 weeks goes by and they say it's now ready. Schedule the delivery etc. Now when they come, they say they only have 3 of the 7 pieces. Called manager, he says to refuse delivery and they are out of stock of some of the pieces so it will be awhile again. After another few weeks, he says they can deliver now. Tell him, as I did before, that we will need a small truck. He says yes. I ask him to confirm a few times he says yes. After a week, at the time of delivery, the driver calls me when he's at my gate and says he has a huge truck and no one told him a small truck was needed. Called Booby. He said there's nothing else he can do other than put a note for the delivery team. I tell him that he should make sure whoever is there knows what to do properly. After some conversation, he says ok I will take care of it. Still don't have the proper couch, but this review here is to serve as a warning for those who are ordering delivery on custom items and the customer service that follows. Not once did Bobby offer me any concessions or anything for this. read more

Horrible Experience with Mathis Furniture in Irvine, CA - Avoid at All Costs! I had a truly frustrating and disappointing experience with Mathis Furniture at their Irvine location on March 28th, 2025. I attempted to purchase a Butler Specialty Jodha Cabinet for $129.00 on their website. However, due to some computer glitch, I had trouble processing my order. I took a screenshot of the order and called Mathis Brothers in Irvine to speak with a manager, Dillon. When I explained my issue, Dillon told me that he could not process the order for me over the phone and that I had to place it online. Before I hung up, I mentioned to Dillon that my son showed me how to search for the item on Google to compare prices across different retailers. To my shock, I found the same cabinet being sold anywhere from $405.00 to over $1,000. Dillon checked it out while I was on the phone and was equally stunned, but reassured me that I would still get the item at the advertised price of $129.00. 4/8/25, 10:41 AM Gmail - Online Order Out of Stock. PO #9600530080-A / 96C976412 https://mail.google.com/mail/u/0/?ik=4791cc55d5&view=pt&search=all&permthid=thread-f:1828220909953886965&simpl=msg-f:1828220909953886... 9/16 However, just a few days later, I received an email stating that my order was canceled because the item was out of stock. I called Mathis Furniture again, and the sales associate informed me that Dillon himself had canceled my order! To make matters worse, the very next day, the same exact cabinet was listed on their website for over $887.03 This is the worst kind of bait-and-switch tactic, and I would not trust Mathis Furniture in Irvine again. I will be pursuing legal action for this blatant misrepresentation and poor customer service. Do yourself a favor and shop elsewhere. This kind of unethical behavior is unacceptable! Dillan is in the Market Place location in Oklahoma! In California, "bait and switch" is illegal under both state and federal law. It refers to a deceptive marketing tactic where a business advertises a product or service at an attractive price to lure customers in, but then does not intend to sell that product or service, instead offering a different, often more expensive, product or service. California Laws Addressing Bait and Switch: 1. California Business and Professions Code: Section 17500 prohibits false or misleading advertising. It states that any advertising, including bait and switch tactics, that is misleading or likely to deceive the public is illegal. This includes: Advertising a product that the business does not intend to sell at the advertised price. Advertising products that are not available for sale. 2. California Civil Code Section 1750-1784 (The Consumer Legal Remedies Act): This act protects consumers from unfair or deceptive business practices, including bait and switch tactics. If a consumer is misled by bait-and-switch advertising, they can file a complaint or take legal action. 3. California Code of Regulations (CCR): The Department of Consumer Affairs enforces regulations to ensure businesses comply with truthful advertising standards. Violators may face penalties, including fines ! Free Shipping Butler Specialty Jodha Painted Accent Cabinet, Assorted Price: $129 Qty: 1 Estimated Delivery: Between 04/09/2025 - 04/12/2025 Everyday Price Subtotal $129.00 Discount(s) - $0.00 Premium Protection Plan(s) $0.00 Shipping & Handling $0.00 Sales Tax $10.00 Order Total $139.00 read more

This location is HUGE! Has sucha big collection of furniture and most importantly, the service was amazing. As soon as we walked in, we were greeted by Mauricio who was only the kindest and most patient person. He answered all of our questions and even showed us such great recommendations for my sisters potential new bedroom. He made our Mathis experience a lot less overwhelming and we would love to come back just for him! Thank you Mauricio! read more

From the moment we walked into this store, I knew we were in good hands. We met with our designer, Goff Christian who listened to what ideas we had and nailed it with every piece of furniture for our new home. He even took the time to meet us at our new home and took measurements of every room to ensure that everything we picked would fit just right. He is so detail oriented and professional. I highly recommend Mathis Home and Goff. read more

Steven Ma was great! I highly recommend visiting the show room and ask for him. There's too many to choose from, but that's why you go here. They custom made our couch to the right specifications. We purchased our couch during a great sale, so we felt it was a great value. Visit and ask for Steven Ma! read more

Mathis Home - Our new couch! Thank you Steven at Mathis Brothers! - Furniture Stores Near Me - Irvine, California

If you want to take a look at the showroom for some ideas without being bothered, don't come here. As soon as you walk in, someone is assigned to you and that person will not leave you alone. I had a slight cough so we both had masks and with all the stuff going around, didn't really feel comfortable getting close to anyone. Can't they read that in your body language? Salesperson: welcome, what are your names? Us: uhhhh... Salesperson: what are you looking for? You can call me big mike. Yadayada yadayada yadayada yadayada yadayada... promotions... yadayada... sales... yadayada.. Us: we're just here to look around and we prefer to look by ourselves (we don't want to be rude, but he won't Stop talking so loudly and getting close). Salesperson: ok well I'll be close by so let me know if you have any questions. Me: you don't have to be close to us. We'll find someone if we need something and don't want to waste your time. Later as we were looking at beds... Sales: when's the last time you bought a bed???? Yadayada yadayada... promotion... yadayada Anyway, after all that he came over at least another 5 times. He even said if he doesn't, he'll get in trouble. I'll give an extra star since they do have some nice layouts for ideas, but we didn't want to show any interest because big mike might come running over again. I don't think we'll ever come back here again unless we're desperate. So annoying. read more

Mathis Home - Huge new furniture store. - Furniture Stores Near Me - Irvine, California

Best Furniture store in town. Great selection, high quality furniture & friendly staff.

Customer service is great; very courteous and helpful from the moment you enter their door until you leave. Everyone is very ready to help.

Nothing has been done on any platform, so I don't know what "Rick" is talking about. I've called this store and been passed around to various reps, none of whom can tell me anything other than "I'll check with Xavier." Xavier is MIA. No written confirmation of my cancellation. No status. No refund. Nothing. How can a sofa order be this complicated? I sorely wish I had read the reviews here first and on ConsumerAffairs.com b/c the comments are almost identical to mine. YOU GUYS ARE SCAMMERS. read more

Ali Mahmoudi is an excellent sales rep. He listened to our needs and showed us the various mattress firmness. He showed us a cooling mattress pad even a cooling pillow (which I love). He was patient and not pushy. Thank you, Ali. We appreciate you very much. read more

We bought leather sofas from Mathis about 8 years ago and had a good experience. Now that we bought a new home and had to furnish it, we returned. We bought a large sectional, two bedroom sets, a large dinner table with buffet and a smaller dinning table. At first, the experience with Nick was great at the store but he made so many mistakes while placing the order in the system that it caused us to loose two days of work and countless hours on the phone. I will only mention a couple here. First, he did not order the correct color on the smaller dinning table so it had to be returned. We noticed before we left the store that he did not put the right color on the order and promised the right color would be delivered. He also ordered the night stands incorrectly. We asked about price match and he spoke to his manager and said they would be able to match it. No money returned for this yet! Last Thursday, they mentioned that it had already been approved but it has not been processed. We also ordered the box spring for the king bed and he only ordered 1twin. 2 are needed to create a king. We had to figure out how to get two from a different store to actually use the bed because they only deliver on Thursdays for my area. The Mathis delivery guys refused to take the 1 box spring when they delivered the correct dinning table on the second delivery day because they did not have an order for it. Nick said they would take it on that day. I also have not seen my money back for this even though Nick promised I would get it back. I have called Mathis many times to try to speak to a manager and waited on the phone for a while and still no manger to try to resolve these issue. First of all, I will never return to this store again! Second, if you happen to go buy from here. Do not leave the store until your order looks correct on the order form no matter what they tell you. If for some reason you do a price match, good luck getting your money returned. I placed my order January 5 and delivery date was January 16. I'm still dealing with these issues. I gave it two stars because the furniture is nice but the actual buying experience has been awful. read more

Ask for Mauricio. He gave us excellent customer service! He answered all our questions, since there were many bedroom sets to choose from. He did whatever he could to help us with the price. read more

I've shopped here for over 20 years when it was Mathis Brothers. I absolutely love their furniture! However, customer service has changed. Yesterday I noticed the fabric at the bottom of a sofa I purchased about 4 months ago had detached and was drapped down. I called Mathis Home and of course went through the frustrating process of press this for this and press this for that. I choose repairs. I was left on hold for 1hour 41 minutes. I finally chose the option to leave a message. A recording began, but it was saying alphabetical letters as if a glitch. I hung up I and was forced to repair my sofa myself with thumbtacks! I'm a 65 year old senior and could barely rise afterward! I was looking to buy more furniture soon. I absolutely will not buy from Mathis Home anymore! read more

If I can give a negative rating, I will. I spent $10,000 for a dinning table, chairs and sectional sofa set with swivel chair. The service I got was probably worse than DMV. On the morning of the dining table delivery, I got a call saying the table top was damaged so they only delivered the base of the table and the chairs. I notice the hardware was missing so I called to let them know to bring it when the scheduled delivery for the following week. On the second delivery attempt, they supposed to bring the table top and the hardware, plus the sectional sofa set that I ordered in ivory color. Well... the table top didn't come. Worse!!!! The sectional came in grey and the swivel chair in ivory. I talked to different people among dispatch clerk, sales, office manager, etc for many hours. At first, I was going to keep the ivory swivel chair and wait for order again. But they refused to come pick up the grey set which was taking up a lot of space in the entrance (all in boxes). I was told that they can't pick them up until they come for the delivery again. Plus the re-order may take many weeks. So I decided to just return it and have them come pick up in a few days, expecting a refund on the sectional and swivel chair. Few days after they came to pick up, I called to check on my refund. Then someone told me there was a glitch in the system and she verified with me what was picked up. I told her I can email her the paperwork I got from the delivery team when they picked up the couch. I can't believe they don't have a record of it? After I emailed her, I got an email saying the credit is applied to another order with a new sale order generated 2 days after they picked up!!!! What's ?!?!! That is wrong again. I demanded to speak to an office manager who eventually gave a refund. I pretty much had to threaten them that I won't deal with them again and I'll just dispute the charge from my credit card. Ultimately, the office manager wanted to give me a spreadsheet showing me the transactions. Really? I don't need to see how they do accounting. All I know it's I want a refund of the sectional with the exact amount of what I paid. It's not that difficult. Finally the office manager gave me a refund amount close to what I expected. I later checked the amount and they refunded me short of $100. Also, I realized they charger $75 more on the sales tax from my original invoice. But at this point, I don't want to deal with them again and doesn't want to talk to anyone who will someone screw up something else. Lastly, I did get the table top but there's still no hardware. The elite team had to use the hardware that I personally bought from ACE hardware. I regret not reading the reviews first. It appears their problems happened to lots of customers. If the business manager replied to what I wrote, I have pictures, texts, invoices proofing everything I said. read more

Buyers beware!!! Be cautious of buying anything custom made from Mathis Home. The product we thought we were getting is not what we received. The color is wrong on a $10k dinette set and they ignore any request for a resolution. We will be filing suit. Really bad business. read more

We purchased a very reasonable Sleeper Sofa and Love Seat that we love on 12/13/2024 that arrived less than a week in time before Christmas and want to Thank You Zane, George, Len and Alexandra for going above and beyond providing excellent customer experience and more. By the way we had purchased our family Dining Table in 2022 that we absolutely love and look forward to our next purchase. Thank you. I appreciate you Zane, George, Len and Alexandra. read more

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Noah was extremely unhelpful. I answered his text two minutes after he responded to a question about a couch and told him I wanted to follow through with the purchase. He then did not answered until midday the following day. He told us the couch was ready and we could discuss paperwork. I left work early and drove all the way out to Irvine during peak traffic for him to say he didn't realize someone already bought the couch and we were out of luck. DO NOT WASTE YOUR TIME OR MONEY WITH THESE SALESPEOPLE! read more

I will never buy anything from Mathis Brothers ever again. Go to Living Spaces or another furniture store. I purchased a custom sofa and two side chairs in August 2023. It's February 2024 and I still do not have the chairs. The design consultant was great. We designed this set for many hours in the store. We looked through several books, fabric swatches and different leg examples. Once we agreed on the esthetic, two managers came over at different times and reviewed the custom order before we checked out, paying in full. The sofa was delivered but the chairs were made incorrectly. The chair fabric was wrong, the style of leg was wrong and the leg color was wrong. I rejected the chair delivery and contacted customer service. Customer service wasn't not helpful. They took information on multiple occasions and never contacted me back. I only spoke to customer service when I reached out. Had I not have called or emailed, I feel they would've forgot about me. Nothing was moving forward until I sent emails to the COO of Mathis Brothers with just about everyone I spoke to on copy. He reached out to me and I finally got some traction. During the call with customer service they explain the chair fabric can be changed but they could not change the legs. At this point we're three months in a new home with minimal furniture. We settled and decided to move forward with the order, allowing them to change the fabric and live with the legs. Today, 2/2/24, Mathis' delivery team attempts to drop off the new chairs (with the wrong colored legs). They ask to exchange the chairs for the old ones. At first I'm shocked and think they're joking. I immediately see he's not joking and asking for the chairs I refused delivery on. The ones I rejected during the initial delivery. He goes outside and calls someone who tells him he cannot deliver the chairs without an exchange. He leaves with my chairs. No heads up. Nothing! I call customer service who proceeds to tell me they need to do an investigation and find the lost chairs before they can deliver the replacements. This service is the worst. I asked for a full refund...return the couch and give me my money back. The rep refused. She said she cannot because she loves her job among many other, non relevant, out of touch things. Customer service is horrible!!! I'm planning to walk into the store I placed my order at and demand a refund in the morning. read more

Went in just to gage what I needed for my living room. Just some ideas. I was immediately approached by a sales person who I explained that too and he was very rude and would not leave. He finally said it won't be there next time so your loss. Bad business. I would never do business there after that experience. read more

Again, another failed delivery. I have been waiting for a fix on a broken piece, I received months after initially ordering it! Delivery guys arrive, remove my initially broken furniture piece, preparing to open the "new" item, only to find another broken item sent! This is ridiculous, as a professional you expect professional service, and to receive the items you paid thousands for, to arrive intact. Again no compensation, or call from "Rick" who acts like he cares here, but I have yet to hear from him!?! AGAIN....DO NOT RISK SPENDING YOUR PRECIOUS DOLLARS AT MATHIS BROTHERS! It's a waste of TIME and MONEY! read more

Such a horrible experience with Mathis Brothers. I was in the market for a sectional and I was specifically interested in Jonathan Louis. Googled where I could purchase locally and Mathis Brothers came up. From the moment we entered the door, a salesman was hounding us and following us around the entire time. Not only was that super annoying (we wanted space to discuss our thoughts on the couches....but he was always there), but the salesman was completely incompetent. When we had questions, he just gave us a blank stare or just said he didn't know. Literally it got to the point that he grabbed someone that I assume was higher up since they were dressed nicer and could actually answer basic questions (such as what filling was in what couch). Worst of all, we asked him to find us a tape measure so we could take some measurements. He got us a tape measure that wasn't long enough and in his attempt to "help" us measure, he whipped the tape measure and it snapped on my head. He didn't even apologize when it happened either, he just pretended it didn't happen. I was prepared to purchase a couch that day but unfortunately with that horrendous experience, we had to take our business elsewhere. read more

This review is based on the salesman named Mohammed Kustiro. We walked in on 10/27/2023 to purchase 2 recliners. We knew exactly what we wanted making the sale super easy for Kustiro. He promised our recliners were to be delivered either 10/31/2023 or 11/03/2023. Upon calling today, we were notified that Kustiro never arranged a delivery date. My contact information was incorrect (and yes we have purchased furniture from Mathis before). If you go to the Irvine Mathis, be aware of this salesman read more

We bought the most expensive set about 15k I was against it from the jump telling my husband it is literally the price of a used car!! The person who sold it came and said don't worry!! Any damages are covered! We had a claim for a lose button!! Obviously not covered!! Then the leather started peeling off again!! Not covered!! Do not fall for their lies!! Nothing is covered! They sell the highest price on top of that they charge for protection plan and at the end a big fat zero service!! I will take them to court this!!!!!! read more

The service is terrible! See summary below: 1) Calls take about 5 to 10 minutes to get to the right person 2) They will only take payment for the balance with the credit card you used for the initial deposit - this is a ridiculous policy that must be changed. 3) we ordered our sofa couch around Thanksgiving. The earliest delivery date is late February 4) the sales person that helped us when we came to the store, never returns our calls If I could give negative stars, I would. Never order or go to any of their stores. There are many other great furniture stores. read more

I purchased a bed from Mathis in Irvine seven months ago, which came with a one-year warranty. Unfortunately, the bed is now broken, and despite the warranty, they refuse to repair it. This has been a frustrating experience from the start. Firstly, they sent me the wrong bedside table (buró), and I had to go through the hassle of having it exchanged. This should have been a red flag about their service quality. Now, just seven months in, the bed is already damaged, and their customer service has been unhelpful and dismissive. Despite the warranty, they are unwilling to fix the issue. This level of service is unacceptable. I am extremely disappointed with both the product and the lack of support fromMathis specially the District Manager Carolyn , I would not recommend purchasing from them due to their poor product quality and unresponsive customer service. Really a bad experience Romy Brozovic read more

I do not like being pressured by the salespeople in this store when all I want to do is leisurely walk around and check out what they have on the floor. Mathis does have a nice selection of items, but please lay off the high pressure selling. Thank you. read more

TLDR: --DO NOT BUY A MATTRESS FROM MATHIS. --DO NOT BUY WARRATIES/365 Dream FROM MATHIS. --DO NOT BUY PURPLE I'll start with this, if you're dead set on buying a Purple Mattress. BUY FROM PURPLE, do not buy from Mathis Brothers. The long version: While we were perusing the store, we stopped at the mattresses. My wife and I weren't in the store for a mattress but decided to take a look since ours is near 10 years old. We've had a softer mattress, and I've always had issues with it since I like a firmer mattress. The salesperson heard that, he then proceeded to sell us on a warranty called 365 Comfort (renamed to Dream 365). He said that for any reason within a year we can exchange the product, no questions asked. I convinced my wife that we should try out the firmer mattress and if she hates it, we can exchange it. The salesperson reassured us that, it's the perfect solution to try it out and we can change our mind later. There are three requirements to get the warranty: Become a member ($140), mattress protector ($150), and pillows ($150). So, $440 (+tax) for the warranty but we would have probably spent about $200 of that anyways for new pillows and mattress protector elsewhere. Sold. First, you can't initiate any warranty exchange until 30 days after delivery (so 365 is actually 335 days). But it makes sense, get your body used to the new bed before making a decision. Second, Mathis' warranty claim process was created in the 80s. After a call to them, they directed me to fill out a PDF form and email photos of the mattress. Why didn't you just take this information off the sales transaction you already have or just ask me while on the phone, and why do you need photos when I'm not claiming any type of issue. After about a week, I had to call back because no one got back to me. Finally, after SEVERAL days of following up, I got a call from someone that was going to schedule the exchange. That's when I get told there is a $310 restocking fee. What? $300 bucks? What did I pay $500 for? I've spoken to 3 people and their CSRs are very well trained at being the iron gate keepers and won't let you pass without paying. So this exchange is going to cost me about $800... the mattress was already $3000! I called Purple to see if they can help, I knew from commercials and on their website, they offer a 100-day trial to exchange or return that includes free shipping. However, the Purple folks couldn't help because of their agreement with Mathis. Draw your own conclusions as to why Purple allows Mathis to treat their customers like this. But seemed like to me that Purple was content with the way things were. Yep, I'm pissed. Mainly at myself for assuming that Mathis' policies would at least match Purple's promise. I'm pissed at myself because I blindly trusted the Mathis salesperson that this exchange would be painless and didn't read everything (but really who does when all your questions were answered). Do yourself a favor and stay away from this place. Yield to the warnings that all the other reviews are telling you. They are great salespeople, but after they get your cash (which sometimes can be thousands), they don't care about your repeat business. I should have just bought a Sleep Number. ********* Response to 10/2 Mathis reply: I received the phone number to call from the original salesperson when calling him to initiate the exchange. I was charged $310 restocking fee. You can come to the $800 via everything I've paid to get the mattress I have today (already laid out above) post the $3000 I paid for the mattress in the first place. Membership: $140 Mattress protector: 150 Pillows: $200 Exchange: $310 (300 restocking + recycling fee) No husband in their right mind would agree to knowingly spend $800 on a $3000 mattress to see if their wife would like the firm version of the mattress. They would just buy the softer mattress and save the $800. As stated above, I probably would have spent $200 or so on pillows and a mattress protector elsewhere anyway, so the expected extra cost is $300 for a possible exchange. To get hit with an extra $310 to exercise this is deceptive. Your policies are in disfavor of the consumer when compared to Purple's policies when purchasing directly from them. The fact that Mathis doesn't follow suit is worrisome. The fact that Purple is allowing this is appalling. I'm not sure which is worse. 10/18 Update Mathis response says they have been in contact with me via email to resolve. Uhhh... no you haven't, no communications. I already paid the $310 to complete the exchange. You didn't help resolve anything and now you're faking like you're trying to reach out to me to resolve the issue? I feel like the FTC should be looking into your practices here. read more