We've had multiple wonderful experiences at CityVet, and every member of their staff has been truly…read moreexceptional. We have a 68-pound Great Pyrenees/German Shepherd mix who is extremely anxious and reactive during vet visits. The CityVet team is always incredibly gentle and patient with her, and they never force anything that would increase her anxiety. They take the time to earn her trust and make each visit as low-stress as possible. Nail trims have been especially challenging for us, but thanks to Jessel, we were finally able to get our dog's nails trimmed without a muzzle or any restraint. Jessel was so patient and compassionate, making sure our pup was comfortable every step of the way. We honestly couldn't believe how smoothly it went. We're so grateful to Jessel and the entire CityVet team for the care, kindness, and respect they show our dog. It's clear they genuinely care about both their patients and their owners. We highly recommend CityVet to anyone, especially those with anxious or reactive pets.

Great vet practice. The vets and the staff are top notch. Very caring and kind and patient, even…read morewith our dog that is very fearful at the vet's office. They have been great at getting appointments scheduled quickly, and even worked us in when we needed one of our dogs to be seen right away. Highly recommend this practice!

This Vet is all about care & affordability!!! My cat had a lip issue, she told me every aspect it…read morecould be, without jumping to the worst conclusions! Actually have empathy. They are so reasonable priced & great at communicating everything going on during the appointment! I will forever go to this vet. Left me speechless in the best way

Wonderful caring staff and vets. Our Fiona was in good hand with them. Took her in on the day we…read morecalled.

We absolutely love this vet clinic! The entire team is always so kind, compassionate, and genuinely…read moreloves animals. I've called more times than I can count with last-minute emergencies or concerns, and they always make room to get my girls in right away for a drop-off or appointment. It's such a comfort knowing they're in caring, capable hands. We're so grateful for everything they do -- truly the best vet team around!

When I had some issues with my former vet clinic during COVID, a friend recommended this clinic…read more I'm glad she did. My girl had a lump discovered by my groomer. She recommended I get it checked out quickly. Called my vet. They couldn't get me in for 3 weeks. I called Crossing and they were able to get me in much quicker. Dr H has been so kind and caring. When it came time to put my girl to sleep (lump was melanoma - terrible disease), Dr H and her staff had a candle lit in the lobby so people would know that was happening and to be quiet and respectful. She also got a jelly donut for her last snack which she enjoyed immensely. I like this clinic a lot. I don't have the 16 year relationship I had with my old clinic, but I hope to keep coming here. My other dogs have been treated well and there's no push for all the extras & upsells that other clinics try to sell. I appreciate the care here.

Tamie at HousePaws Austin is a godsend! She is very patient and experienced. Her and Melissa did…read moresuch a great job with our 2 furr babies, as well as our new kitten addition. We hired them for Petyr, (new kitten) wellness check, as well as Fanger and Sooki (2 adult cats) wellness checkups plus rabies updates. Tamie suggested starting the booster shots for the kitten, which we added for his safety. Totally worth it. Everything went as per usual. But my longest owned cat has some difficulty. We will get his shot on the next visit. Tamie is a plethora of information, detailed and so very kind. I am so happy we hired HousePaws of Austin. Cannot wait to see them for the next booster for Petyr and get Fanger squared away. 100% happy with my decision hiring Tamie, this vist would have been 50 times worse at the vet clinic. I cannot say enough positive words about this company!

Great team! My dog…read moreis a hurricane Harvey rescue from APA and could not handle the vet visits there or at another vet even with tranquilizers + anit-anxiety pills. I have had HousePaws taking care of my guys's vaccinations and check ups for the last year and a half. They are always on time, are very courteous when entering/exiting, and they are very patient with my nervous dog. After a couple of visits he has warmed up to them and shots/taking blood are much easier. The visit fee is worth the convenience. If you have a pet that is tough to get to the vet or does not handle the vet well, try it in the comfort of your own home and call HousePaws Austin!

There are no words that can fully capture the depth of gratitude I have for the care and compassion…read morethis team showed during one of the hardest moments of my life. Saying goodbye to my beloved dog of 11 years was something I had never experienced before, and I was completely unprepared for the emotional weight of it all. From my very first phone call, I was met with genuine kindness, patience, and sincerity. Every question I had was answered with such care and understanding--it truly felt like they were walking alongside me during this difficult time. When the doctor came to our home, their presence was calm, respectful, and incredibly compassionate. They treated my dog with such dignity and love, and they gave me the space and support I needed to say goodbye in peace. It meant more to me than I can ever express. Even afterward, the level of care continued. Picking up my dog's remains was handled with such grace and respect--it was clear that every step of the process was done with heartfelt intention and compassion. In a moment filled with so much pain, this team was a blessing. I truly believe God places people in our lives when we need them most, and they were exactly that for me. Their sincerity, kindness, and unwavering support brought comfort to my heart in a time of deep sorrow. I wholeheartedly recommend them to anyone facing the incredibly difficult decision of saying goodbye to a beloved pet. They go above and beyond in every way, and I will forever be grateful for the love and care they showed to both me and my dog.

Yesterday I had to say goodbye to me beloved 17 year old cat, Spencer. Dr Betts was gentile and…read morecompassionate. She treated Spencer as if he was her own. Having Dr. Betts there made the whole heartbreaking experience not only easier for Spencer but also for me. Even the way she put Spencer in a pet bed and carried him out with such caring and gentleness. We need more Vets like Dr. Betts. I can't thank you enough Dr. Betts, for helping me through this difficult time in my life.

Windsor Park vet has taken care of no less than 9 of our animals for the last (probably) 35 years…read more Doc G is awesome, the whole staff and techs and front desk folks are all amazing. When it has been those sad times to reach the end of the journey, the compassionate folks there will not BS you, which I greatly appreciate. To many vets will recommend extending an animals existence, and treatments, far beyond what is reasonable just for money, not caring about an animals suffering or their dignity and Quality of life... But not the good folks here. They care about the fuzzy patient the most, and what's best for them, from little too long in the tooth. I've kept going back, and almost all of my friends and family go to them, through all these years. Try em out. They care.

Absolutely fantastic! I'd give Windsor Park Veterinary Clinic ten stars. My rescue doggo Gary loves…read morethem too, so they're now her forever vet. Here is why: Gary is a formerly homeless doggo from Missouri with a major back leg and hip problem from a botched emergency surgery after being hit by a vehicle. The Missiouri surgery was done poorly and there was apparently near zero aftercare during the foster months before I adopted her. So, Gary came to her forever home here in Austin with a withered rear leg and permanently dislocated right hip. I first took Gary to a big Atx vet practice who simply referred to a specialist ortho surgery center. They did an MRI to recommend major prosthetic hip surgery. But neither took the time to actually explain things, offer any alternative options, or even really just listen. So at both steps I felt kinda railroaded and definitely frustrated. This is why I took Gary to Windsor Park Veterinary Clinic for a second opinion. There, Dr Hein took lots of time to evaluate my pupper, inquire about practical things like her likely future activity level, and really examine all the previous diagnostic info. Dr Hein then took lots of time to SUPER CLEARLY explain what the previous vet and ortho specialist didn't -- what exactly a full hip replacement would entail, the possible benefits and definite risks, and the specific pros/cons of that versus a simple amputation. Dr Hein is taking time to really understand my goals (no more chronic pain for Gary, low risk of future complications, a long life of neighborhood walks and couch naps, etc) to create a plan that I fully understand and that Gary can agree with. AND all the staff there are super fantastic! Again, TEN stars.

I can't speak positively enough about Dr. Horsley and one of her vet techs Brooke. I have been…read moregoing here for several years (at least 5) and they never make you wait. As soon as we arrive they always bring us into the room and play calming music for my cat. Their timing is incredibly efficient and their vet techs are highly trained. I watched Brooke take blood and urine from my cat as though she was a veterinarian herself. I recently said goodbye to my oldest cat and they made the experience go as well as it possibly could have. I don't know how they are strong enough to do that on a regular basis but they did an incredible job. This vet is one of the very few things I'll miss about Austin when I leave.

I decided to leave this Vet practice solely because of Dr. Chris Faggioni…read more When I first met him he was "dry" & uninterested in my new basset hound puppy (how can you not just LOVE that floppy, funny face!?) but I figured that he'd had a hard day or something... and let it go. I switched doctors in the practice and saw Dr. Graf, who was great and lovingly cared for Mr Potter, my male Basset Hound, from puppy to 2.5 years. During a difficult period when my dog was sick, I expressed my dismay to the staff about poor communication with me when I needed followup calls or emails about laboratory results, Rx medication that needed to be compounded or special ordered, and followup appointments. CRICKETS I called again and again asking to speak to a Vet. Finally, after two days, Dr Faggioni called me. I explained my concerns and the lack of quality communication which I expected. He told me that it was perhaps best for me to find another vet practice! REALLY!? DONE. GONE. BOOM Interestingly enough, that lady vet, Dr. Graf, is no longer working there, too. Not surprised. This guy is awful. He has a terrible "bedside" manner (how does someone NOT talk in high baby talk to an adorable puppy?) THAT should've been a Red Flag for me! AVOID the headache and problems...choose a different vet practice from the beginning. Followup: Addressing the practice DVM who responded to my Google review (go read her response yourself)... https://www.google.com/maps/contrib/117270310283708621777/place/ChIJ4yNHTkTNRIYRYOZRvfkt5pU/@30.4694421,-97.9277581,11z/data=!4m6!1m5!8m4!1e1!2s117270310283708621777!3m1!1e1?hl=en-US&entry=ttu&g_ep=EgoyMDI1MDIxMi4wIKXMDSoASAFQAw%3D%3D Wow... Really? "impatient and overbearing owners"... I hope every person reading this review sees that comment and let's that sink in before they make an appointment with your practice! You have no idea! You cannot even BEGIN to understand how upsetting this whole experience was for me. And there is NO WAY you can excuse your staff's mismanagement of the communications nor Dr Faggioni's reprehensible, unprofessional response to my complaint. My dog had a BLEEDING lower GI. After that first email from Dr Graf, I was concerned & had multiple questions about the treatment plan. I wanted to TALK her and have my concerns addressed and questions answered, so I could make the best, evidence-based decision about the treatment. It doesn't matter that I emailed the practice after midnight. The VET should have called me after receiving the message from the Receptionist and reading my email. But NO ONE called me. After I didn't receive a call all day, I called to ask why and underscore the importance of my TALKING in real time, to my Vet. Email correspondence was not adequate! I explained that to the Receptionist. She made excuses for the practice and said she would relay my message to the Vet who was seeing patients. NO ONE CALLED. I had to look up answers to my questions ONLINE in order to make an informed decision about which medication I wanted to give my dog. I called later to arrange to pick up the medication. When I arrived, I again voiced my DISMAY at the LACK of FOLLOWUP by a VET, and that I expected to hear from the OWNER in the morning. Again this was TWO DAYS of no phone contact from my Vet who "supposedly" was "caring" for my dog! Dr Faggioni called the next morning and conveyed NO CONCERN or EMPATHY and clearly did not CARE that I was upset about his practice's failure. His lack of COURTESY towards me and his UNPROFESSIONAL comment, that I should "find another veterinary practice" is the RED FLAG that EVERY person reading this should "GET" from my review! THIS IS NOT OKAY! YOU cannot make it okay simply by reading an employee's narrative from a chart! That cannot adequately convey the issues I needed to discuss. If I could give a "ZERO" star rating I would!

I wish I could give Dr. Allen more than five stars…read more She is an incredible veterinarian and an even more incredible person. This past Wednesday, we unfortunately had to put our lab down due to complications with cancer in her chest. We had to take Brodie (our lab) in to Westgate to get screens done on her chest to diagnose the problem, and when they called back to tell us the news and that Brodie would need to be euthanized, I immediately thought to call Dr. Allen. She has been taking care of Brodie for years, and while Brodie was scared of the vet in general, she loved Dr. Allen and vice versa. I called her on Tuesday to see if she would be available to come to our home on Wednesday and just like any time we've called her in the past she made herself available to come and help us out. I could tell Brodie was more than just another animal to her, and I'm sure she uses the same love and compassion for any animal she treats. I can't tell you how peaceful the whole procedure was. I was so happy she could be there in Brodie's final moments. Dr. Allen also recommended Rainbow Bridge since we wanted to have her cremated, and I knew if she recommended it then it was what we needed to go with. Ronny came to pick Brodie up after she passed and was very respectful and sympathetic. He had her returned two days later. Can't recommend them enough, either. When we get a new puppy, Dr. Allen will be the only vet he/she sees.

Dr Allen is like a guardian angel! She is so incredibly sweet and loves what she does. My dog felt…read morevery comfortable with her instantly and didn't mind her gentle and thorough check up. She answered any questions I had. She gave great advice to help with my dogs skin issues. I wish I found her sooner and she could have been my dogs vet before. Her mobile clinic is so cool! She has wonderful energy and a heart of gold