I was a client here for over 25 years and brought countless family pets--from childhood into adulthood. Under Dr. Naylor, this clinic was truly special. You could always feel that he was there to help, and it never felt driven by money or unnecessary procedures. He took the time to understand our lifestyle--where we lived, where our dogs went, and what they actually needed. His focus was always on the comfort and well-being of the pet, and having him there during difficult moments meant a lot. After his well-earned retirement, things have understandably changed. While I'm sure the current vets are doing their best to provide good care, my experience has felt less personal than it used to. Recommendations now seem more standardized, and I haven't felt the same level of individualized attention that Dr. Naylor consistently provided. The warmth and personal connection he brought to the clinic made a real difference, especially during tough times. I truly appreciated the way he supported both pets and their owners, including veterans. I'm grateful for the many years of care we received here, and I hope the clinic continues to move in a direction that balances quality care with that same personal touch. read more

My dad called this clinic after his cat passed away, just trying to get info about cremation. He spoke with someone named Morgan, and honestly, the way she treated him was awful. She was rude, cold, and showed zero empathy. He was told he'd need to make an appointment to establish his cat as a patient first... even though she had already died. I get that policies exist, but come on -- that's just heartless. Losing a pet is incredibly painful, and the last thing anyone needs is to be met with attitude and red tape. If this is how they handle grieving pet owners, they seriously need to rethink their approach. Compassion should be the foundation of any veterinary clinic and it simply isn't here. read more

Love this vet practice. Been coming here for ages, and they have showed kindness and compassion when taking care of all of my pets over the years. Dr. Naylor always gives options in consideration of my budget. All of the staff is friendly. I can't imagine taking my fur babies anywhere else. read more

We have Used Brushy Creek veterinary for several years for annual check ups for our Boston terrier. Last week she became ill and they got her in that very afternoon.Dr. Pratt did an excellent job explaining the x-rays and why the meds were needed. Our pup began feeling better after the first round of meds. Today the office called just to check in and see how she was doing. We really appreciated that. This is a smaller clinic that feels very personal and they sincerely seem to Be committed to providing read more

I work in a hospital and had a quick 15 break so I called this office as a new patient for zoe the pup. After going through the prompts i was told by a person to go online. They would not make a new patient appointment on the phone never mind answer questions about basic vet fee etc. Lots of local Vet practices to avoid-I'll add this one to the list. read more

Friendly staff with that "home" feel. You can tell the staff at Brushy Creek Vet Clinic love what they do. The waiting area had plenty of seating and we were called in on time. The first vet tech that we saw was super sweet and so easy to talk with. She answered all of our questions and was very kind. Dr. Leech came in afterwards and was so friendly! She was great with my dog, Cliff, and explained everything in great detail and was very up front with costs. She said she was going to email an estimate right away and she did. She said she would call about results of my dogs blood samples and she did. I truly appreciate her following up exactly in the the time frame she said she would. It eased my mind getting those estimates and calls as soon as she had the results. She educated us on all options and understood our budget concerns, which I appreciated as well. Now with the estimate we can save up and make the surgery appointment as soon as we can. We enjoyed our appointment with Dr. Leech and her staff. We were not rushed and fully informed on everything. They really take their time to get to know you and understand your dog. Highly recommend! read more

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No words can express how much I love this vet! The staff is amazing and truly care about your fur babies. We took our two dogs and cat there and they know each of them by name and remember them. The costs is cheap and the service is exceptional. Sadly, we had to put down our cat and the vet gave us a detailed explanation of what they were doing and what to expect. They were so caring and compassionate. They were more than professional they are part of our family. I highly recommend this vet for anyone who loves their kids. read more

Brushy Creek Veterinary Clinic - Reading to my youngest from the selections of book they have in the lobby. - Veterinarians Near Me - Austin, Texas

I cannot recommend highly enough a good vet. As a pet owner, when you find a good vet, you can sleep well at night. I have 5 rescue animals and they all don't enjoy a vet visit, but somehow this clinic makes each visit so special. They make sure that if we have any question or issue it is addressed and they attend to each animal individually, which as someone who is pretty detailed, I need to know that my questions will be answered and my animals will be adequately given the time they require if they are stressed out (which is definitely the case for the Great Dane in the photo). Dr. Naylor does such a great job of just talking to her and calming her. The whole staff is just a gem and the fact that it is a smaller office, and you get to know everyone, I can't love it more. We feel a part of the family. We live 25 minutes away and we drive past a bunch of vet offices to go to them cause they are awesome. What a blessing we found them. Thanks BCVC. We love you!! read more

Brushy Creek Veterinary Clinic - My stressed out Great Dane - Veterinarians Near Me - Austin, Texas

Dr. Jay Naylor and his team of vets and techs are absolutely top notch. They love my pets the same way I do. When my pets are not feeling well, I have complete confidence that they are getting the best care possible. I love their bedside manner and their communication. I simply won't trust my pets' care to anyone else. read more

As a first time puppy owner who cried because my puppy was whining in her crate , and who'd never taken a puppy to the vet as an adult, brushy creek vet clinic came as a godsend. My appointment was fixed up really fast, and since it's a small establishment, they're the warm kind of folk you're looking for; especially when you have a new pet , a sick pet, or a pet. Dr Pratt was absolutely candid about the heart worm meds and didn't try to sell the most expensive option. Lab work was done within a half hour, and they treated my puppy like she was their own. They're also a boarding facility which means you're going to hear some doggies whining for their owners and freedom. Since they're a family practice they don't really accept insurance, but will provide you with invoices that you can then get reimbursed with the pet insurance company. They're associated with an emergency clinic for your emergency pet needs. I'm quite happy with this place :) read more

Brushy Creek Veterinary Clinic - Veterinarians Near Me - Austin, Texas

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I have now been back multiple times and I have found each experience to be very pleasant since our first. Dr. Pratt is knowledgeable and was so sweet with my first born. Office staff and techs are also great. read more

One is way to high for Dr. Naylor, he's got a good image. But it is just an image. He waited over 6 hours to come in to a clinic I use to work at knowing full well it was an emergency situation. He waited until he knew I was gone. He LIED and claimed my sister's dog was trying to bite him and refused to treat the dog. The dog was clearly not capable of biting and even if it was, they had muzzles he just plain refused to use. He refused to treat the dog because his LOVE of Money outweighed his desire to do the right thing and treat the dog. It's really strange because the same people who were always telling me that I needed to be more responsible refused to be responsible with me when the situation was reversed. Dr. Naylor can not be trusted. I think he has no ethics or integrity and does not care about the truth. He is irresponsible and will lie about things when it suits him. A good image and a good reputation mean more to Dr. Naylor than the truth. read more

Not sure why I haven't reviewed BCVC prior to now. We've been going here for almost 10 years with our various cats and our two dogs. Front office staff is great and friendly, vet techs are awesome and professional, and Dr Naylor is always ready to answer whatever questions we have about our pets and help us decide what to do and when. True, they are not the cheapest option, but you get what you pay for, in my opinion. We now live way out in Lakeway, but I still drive to Round Rock to see Dr Naylor. I trust them and they know us well by now! read more

I have been here twice recently and both times they were so friendly and accommodating us. I really appreciate their patience as I have a bit dog who is a really big chicken! The locations is clean and the front yard area is just adorably decorated. The only downfall here is they are quite expensive. I didn't expect to pay nearly $200 but it is what it is ;) I will most likely be back as they are so close to my home. read more

Dr. Pratt has been our vet since moving to the area in 2016. She and the entire staff are kind, professional, and extremely compassionate. We recently had to make the difficult decision to euthanize our beloved dog, Mazie and Dr. Pratt's calm and caring demeanor on that awful day helped us immensely. We highly recommend this clinic for your sweet pets! read more

Extraordinarily kind, compassionate staff. We had questions on a incident with a small stray kitten. They answered all questions and helped with the matter showing true caring! read more

Great vet service; Dr Naylor has given excellent care to our dogs and cats for many years. He provided good treatment for our terrier who had liver-related health problems. The clinic also sells medications (eg flea/heartworm) and special-diet dog food at reasonable prices. Dr Naylor is very competent and caring. read more

This is the first yelp review I've ever written, and it is because I'm incredibly grateful for the entire staff at this gem of a vet clinic! We moved to the area last March, and while I loved my vet at the Burnet Animal Hospital, we blindly tried B.C. (since it was closer) when we adopted a new dog with a few small issues. Dr. Pratt treated us like she had known us for years, and I was highly impressed with how much time she spent with us, particularly answering my "new nervous dog mom" questions. I had to bring Raja back several times, and Dr. Pratt was as patient and kind each time. I wish all of my personal doctors had her beside manner! The real test was with our cat Jax, who fell seriously ill a couple of months ago. He had to be hospitalized for almost a week and required fairly close monitoring after that. Dr. Naylor took primary care of him, and I always felt that he truly cared about Jax, even calling us (personally and through his staff) several times a week to check on him. The cost was reasonable, and it never seemed they were trying to sell more services than were needed. I can happily report that Jax has just recently seemed to fully recover, and this is only a small measure of the thanks I can give them. In addition to the doctors, the whole staff has been nothing but gracious, caring, patient and helpful. I appreciate you all!!! read more

These guys are amazing. SO organized. SO put together. They take great care of our pup and we really appreciate that they do everything they can to not prescribe the most expensive meds. I'll never go anywhere else! read more

Our family has been taking our pets to Brushy Creek Vet Clinic for many years and have always had great attention. Dr. Naylor and Dr. Pratt are great and very thorough. Plus Dr. Naylor went to A&M for veterinarian school! My pets won't go anywhere else lol. It is cutely decorated with a Miss Rev dog house! Anyways, I never feel like they pressure me to buy something or get a test done. They give a straight answer on whether it is necessary or not. I don't think the prices for a check up are too bad. Great place and highly recommend! read more

Dr Naylor and Dr Pratt will be our vets for as long as they practice. They always have availability and anytime we have a question or concern they are happy to walk us thru steps to rule out things at home to prevent a trip in. Love this place and how much they care. read more

We have Used Brushy Creek veterinary for several years for annual check ups for our Boston terrier. Last week she became ill and they got her in that very afternoon.Dr. Pratt did an excellent job explaining the x-rays and why the meds were needed. Our pup began feeling better after the first round of meds. Today the office called just to check in and see how she was doing. We really appreciated that. This is a smaller clinic that feels very personal and they sincerely seem to Be committed to providing thorough and heartfelt care. read more

Dr. Naylor and his staff are great. They care for your pet. They do not rush your visit and they do a good job. We bring all our pets here. read more

The staff was very kind. My sphynx was calm throughout the entire visit and liked the Dr. as well. I was a bit nervous because I had heard some vets and staff can be critical or judgemental of exotics but they welcomed me and Bastet very warmly. They also showed interest in her future health and exams which made me want to keep him as my Vet Dr. This is a good place and they didn't try to put any unnecessary added tests or costs to my visit either. They were also considerate and respectful of the fact that Bastet is not so much my pet but my child/companion. read more

We have been on and off clients of BCVC for quite some time. Top notch! Dr. Pratt and the tech team are amazing. She never rushes or makes me feel like my questions are dumb. The only negative is the office manager. She could use some additional customer interaction skills and polish. She directly contradicted something that the vet told me and I felt like I was annoying her the entire time I was checking out and scheduling a follow up appointment. I'm sure she runs a tight ship with the staff, and the office appears to be very organized, but I can honestly say that I was just about to give up during our interaction and find another vet clinic due to her attitude. This is not a low cost clinic, nor should it be, as the vet care is superior. However, when I just flipped out well over $250, it would be nice to feel appreciated. Just my 2 cents. read more

We have been taking our dogs to Dr. Naylor since 2002 and now also to Dr. Pratt. Both doctors are: knowledgeable, honest, show/ tell you how to solve problems, and carry on necessary dialogue with us to ensure that we can keep our pets healthy between annual vet visits. This clinic does not 'nickle and dime' their patients' families in order to pay for a new office building, for example. The doctors will discuss possible procedures and even tell you if they recommend that they DON'T do something because it is in the better interest of our dogs' health. The clinic follows A&M's Vet Department guidelines and sends samples to them for verification; there is a very fast turn-around time for doing this. When our beloved Sami was in his final weeks, we opted to take Sami home after his diagnosis. Dr. Naylor had Tech Chris show us how to administer palliative care to him, to make his final days comfortable. We will never forget that both men worked with us, so that we could spend this precious time with our boy. This made his passing easier for us to bear; it also forged a stronger bond of trust for us with the clinic. When Ricqui had a skin problem, Dr. Pratt told us about clipper brands and blades and did a short 3" demo on his leg. In the end, we bought the brand that she recommended (Ebay and Amazon searches backed up what she told us 100% for both the clipper brand and blade numbers.) In the long run, she saved us money by suggesting that we buy our gear and do the job ourselves instead of having to pay someone else to do it. We watched a few YouTube videos and then clipped him ourselves. The result? He looked pretty good after the clip, and more importantly, his skin problem vanished. When we need a top up of Heartgard, Brenda and the office staff get our order ready and we can pick it up immediately. The office and Tech Cheryl, like the doctors, are also knowledgeable and will get answers to questions or have a doctor return our call. We are treated like friends in a small town even though we live in a suburban environment. In short, our dogs' health matters to the doctors and our dialogue does, too. We have lived overseas and had great vet care abroad. When we resettled back in the US, we got lucky in finally finding Brushy Creek Veterinary Clinic and are extremely happy. read more

This is way past due. We've taken our pet family to Brushy Creek Vet Clinic for 20 years or so. Considering the number of cats and dogs we've had over those years and that each gets an annual checkup, we're there to see Dr. Naylor or Dr. Pratt every month without fail. That adds up to well over 200 visits. And we would never consider going anywhere else. Whether we've needed routine exams, dental evaluations/cleanings, lab tests sent to A&M or elsewhere, referrals to specialists, surgical procedures, or the inevitable euthanasia (and a shoulder to cry on), you will not find a more caring and understanding group of people in whom to trust your beloved companions. read more

Like Ron C. said, this too is WAY overdue. We have taken our cats there for eight years. We've seen both Dr. Pratt and Dr. Naylor and found them both to be very personable, thorough, and willing to indulge my questions. I'm a trained Ph.D. pharmacologist and professor at UT and I know how to find out the information I need regarding pet diseases, etc. so as to be informed (e.g. armed and dangerous ! ) when I arrive at the vet. Although I do not claim to have the kind of knowledge that decades of experience and training provide to vets, I am knowledgeable enough to know that they are great vets. The last several visits Dr. Pratt managed our less than patient anti-vet 7 yr old orange tabby George. She was just delightful despite his bad attitude and we really felt like we were dealing with a friend as much as a vet. On a practical note, I cannot say they're the cheapest vet I've been to, but also not the most expensive. Also, the front desk folks must be coordinating very well with the vets and techs because I don't think I've ever waited more than a few minutes surrounding an appointment. And when things hit the fan health wise, they squeezed us in when needed on short notice despite their obviously busy practice. read more

I'm just back from seeing Jay Naylor, DVM at BCVC ... took my tabby cat in for an overdue "annual" checkup ... our first time to this clinic. I was very impressed with everything ... the receptionist was very efficient and helpful ... the waiting area was clean (we were the only ones there, but there was room for others) ... we were shown to the exam room right on time ... and the techs who weighed and temp'd my cat were very good. The vet came right in and did the exam and answered all my questions and administered the vaccines that my cat needed ... handling her perfectly. The cost was less than I expected (I feared the worst :-)) and the check-out process was quick and easy. Bottom Line: I very much recommend BCVC. read more

Dr. Naylor and his staff have been caregivers for our family animals for almost 20 years--ever since we moved here. They have treated all of our family dogs (there have been several) with professionalism and compassion, as well as more exotic pets, such as ferrets and birds. The entire staff treats us with integrity and respect, they remember who we are, and they care about our animals and us. They are conservative in regard to prescribing medications, testing and surgeries, yet thorough. They have always been available in emergency situations, fitting us into the schedule and helping us to remain calm and assured. Our whole family would highly recommend this clinic and staff in all situations. read more

No stars but I couldn't post nothing. My dog died. She was miss diagnosed by this clinic. Vet said she got bit by something. She died a week later. The post Mortem report explained that area was not due to a bite but actually was a burst tumor that caused an infection and spread to her lungs. Please!! Stay away from this doctor if you love your pet! read more

I LOVE Dr. Pratt! We saw her for the first time a few weeks ago and she was so sweet to my little dachshund. She was able to schedule his teeth cleaning within days and made sure to give me an accurate estimate before hand. She explained any costs upfront that might come up during surgery, but took the time to call me before she did any extractions while working on my dog. I felt as though he was in great hands! He is doing wonderfully and his staff calls to check up on him. The prices were VERY reasonable (not like some big corporation vet that wants to nickel and dime you). The Dr. was truly concerned about my pet!! Would highly recommend to anyone who wants a great vet. read more

We have been seeing Dr Naylor since about 1988 or 89 when we first took our puppy to him based on our friend Pam's recommendation. Since they first saw Tsin'tia, they have seen our cats Bubba, Smokey, Ouija, Zorro and dogs Quanah, Asa, Nikita, Caesar, Tsin'tia 2 & Ginger.Caesar was born there by C-section in 2007. They have always taken care of our pets except for 5 yrs from 98 to 2004 when we lived up in Red Oak, near Dallas. They are always kind & caring & willing to work with you. Recently we had 8 yr old Caesar back for neuter & Dr Naylor called to say C. was under & neuter complete, but there were a couple of places that looked like malignancies & he'd like to take them off. I gave permission & he took the places off and the results came back as malignant. They are so kind & helpful. When we had to have our Nikita PTS at age 9, I cried in the back of the clinic for a good 20 min with Dr. Naylor getting me water and the whole staff trying to comfort me. I know if they had been really busy they couldn't have done that, but they didn't have to be so consoling & could have just let me leave after patting my shoulder. read more