I would probably give them 2.5 stars and break it down as the following. Service - 4 stars Response - 5 stars Value - 1 star I had an semi-emergency where we had just moved into a new house and the shower head broke in our master shower. Additionally the Kitchen sink faucet sprayer wasn't working so I figured I would get the faucet replaced at the same time. I called and they were able to get me on the schedule within two days. I supplied the Moen fixtures/parts and they said they wouldn't warranty them - which I am totally fine with and completely understand. I would also understand if they needed to up-charge me a little for supplying my own fixtures as I am sure they make some money off of supplying fixtures. So here is where things go off the rails - the job took 2 hours and they charged me $850! So that breaks down to over $400 per hour for labor!!! If it wasn't for the situation where I needed the work done ASAP because I had just moved in, I probably would have not agreed to the quote. Now that we are settled and are in a better place to manage issues that come up with the house, the next time I need plumbing work, I will likely go elsewhere. read more

STOP COLLECTING DATA UNNECESSARILY! You sent an experience plumber to fix my kitchen faucet, he doesn't need to go downstairs to get the information of what water heater and cooling machine we are using! He doesn't have to put into the information that what kind of system we have, it's like invading privacy! If he is coming for to fix kitchen faucet, just stick with this job and doesn't have to check other system and model numbers! Plumber was fine , just THIS COMPANY MATTIONI IS COLLECTING DATA! read more

Called them To have a cracked/split outside faucet repaired that was located inside a room with my home heating unit. What should've cost me a few hundred at best ended up a $500 job as i was told a frost free faucet was the way to Go... pffff. What doiknow about plumbing. When My husband heard what was done he was not a happy camper as it was totally unnecessary and said i was taken advantage of.... that said i wont Be calling them back. Females beware... read more

$200 dollar bill just for the initial visit without fixing anything and leaving a hole in my ceiling. Go elsewhere.

WOMEN BEWARE!!! I called Mattioni Plumbing and Heating for an issue we were having with our tankless water heater. Our heater tripped a few times, so we wanted it to get looked at and I contacted Mattioni who advised it would be a $60 charge for a diagnostic. When the technician, Norm, arrived he asked me what the issue was and I showed him the water heater. Once he saw the heater, he immediately told me that he doesn't recommend tankless water heaters and they can be costly to work on. He proceeds to go over their VIP Program for a good 15 minutes, as I am telling him multiple times that I don't want that and I just want to know what the problem is with the heater. He finally opens up the heater and calls the customer service line of the brand to figure out what the issue is. He was on the phone with them for a maximum 15 minutes and found out it could be the oxygen sensor is bad. Norm, then comes upstairs and sits at our island to precedes to tell me that just to open up the system it would be at least $700 in labor before we even get to that sensor and if that is even the problem. Then for the next 2 hours turns into a sales guy and is trying to have me spend $5,000.00 on converting to a regular tank heater because it is less work etc. I continue to tell him that I will have to talk to my husband which is not the answer he wanted to hear, telling me that he can only give me this deal right now for there, again VIP service. After me telling him No he starts "yelling" at me about why I don't have CO2 alarms in my house. Norm keeps on pressuring me on making a decision on what I want to do right there and then. I tell him I just want him to leave and that's when the bill comes. He wanted to charge me for $439.00!!!!! I asked him what this is for, I thought it was only $60 for diagnostic? You didn't do any work, just sat here for 2 hours giving me a sales pitch and he couldn't answer. He kept saying he wouldn't leave until payment was received! Being a female, I feel like I was taken advantage of. I have a stranger in my house yelling at me telling me he's not leaving without his money. I then contacted my husband who went straight to the company's location (Downingtown). No manger was available to speak with him (surprise surprise). I received a call the next afternoon (Jeff), and I feel like he really didn't care and just was asking how they can make my experience better with them. When I asked him what the $379.00 (marked special plumbing) was he could not answer and stated I don't know. We called a local plumber and here the system just needs to be flushed out and cost $200. I can't believe this company is still in business. I have also contacted the BBB and reported them. read more

Called for plumbing service and was given a time late the next day even though we indicated it was an emergency. When tech arrived & we told him, his response was 'you have to wait your turn when you're as good as we are'. Wow-how to make friends!!!!! Vote with your wallet. Will never call them again & will be sure not to give references-except only to call someone else! read more

Mattioni is our "go to" for our plumbing, heating, and air conditioning needs. We have used the company for years without any problems. We recently had our heater and air conditioner replaced. Trey and Bryan arrived early and worked for the entire day to get the job done. They were polite, helpful, and highly knowledgeable. They explained the features of the new thermostat to us in detail. I highly recommend Mattioni Plumbing to my friends (and you too). read more

Buyer beware- This past winter, Mattioni told me our heat exchanger was cracked, needed to be replaced for over $7k, and made a big production of turning off our gas heat for safety reasons, knowing we had an infant in the house. We had two other companies come by for quotes- they both said the crack didn't exist and turned our heat back on, instead of trying to win a big job. Always get a second or third opinion if you use this company! We had been loyal members for several years but no more. read more

Terrible experiences with them and my neighbors have had same. Overpriced, rip off, do not respond to complaints with understanding or refunds. Poor communication between customer service, owners and the actual workers. Don't ask me to call you, Alison, b/c I already explained the situation to you exhaustively. Please credit me the money owed. read more

My husband and I's experience with Mattioni has been a nightmare. We lost all water pressure to our home, so we called them in. They told us we needed a new well pump, and when we pointed out leaky pipes, they told us they would replace the pipes for free. They took a $1500 deposit from my husband, and told us they'd call the next day to set their next appointment. Upon not hearing back by late the next afternoon, my husband called and was told they didn't know we wanted the service...despite having taken $1500 the day prior. They come to replace the well pump, but don't replace the pipes which they insist are not a problem. On the way out of our driveway, the technician backs into a brand new retaining wall we spent over $5,000 to replace less than a year ago, and then runs over our flower bed and breaks a rock wall by the end of the driveway. We call Mattioni and are told they will pay for the full repair of the wall that was damaged. The next day, the pipes that were supposed to be replaced for free, but we were told were not a problem, start spraying water all over our washing machine. We call again, so Mattioni sends out technicians to replace the pipe, and they charged my husband over $350 for it, DESPITE the fact that we were told they would be replaced for free days earlier. We also have sent in several estimates for getting the damaged wall repaired, and have received no word as to when that will be handled. In the meantime we have rain pouring into a hole in our wall. We are incredibly dissatisfied with the service we were provided, and quite frankly would have significantly fewer things to deal with around the holidays if we had just called someone else. Tl;dr Mattioni came out to replace our well pump and in the process, charged us an extra $350 on top of the $3,000 we already paid for a service that we were told would be free of charge, and then damaged our property while leaving and isn't repairing it for us despite insisting that they would. They are terrible at communication and don't take responsibility for their damages. read more

I am so sorry I have utilized this company (twice!!). The plus is that someone comes right away, and the service people are clean, polite, and respectful. The prices are well beyond outrageous. They do a very hard sell on their products and forced me into a service contract I did not want. The faucet they installed last year was very expensive and the Descaler they installed was far more costly than the the most expensive recommended costs on line. I hope to God never to need their services again. read more

I would never use them again. My 6 year old hvac system was without incident and ran perfectly until they came out for a spring maintenance package last year. Next thing I knew, no AC. I called the company that had originally installed the system and was told there was no coolant left. They couldn't find a leak anywhere in the system and thought it was suspicious. Their service people must also get paid a bonus or get a cut from any up sell. While he was in my basement he also "noticed work" I needed on my hot water heater (practically new). Said I would need a BRAND NEW one. When I asked about estimates for outdoor spigots that were leaking, the replacement estimate was high! He also said I needed some pressure valve on my water main valve. He gave me several estimates for varying degrees of plumbing work to be done that was separate from the HVAC. For everything he was recommending ($4500) to just one spigot ($300). By the way, just had both spigots done by a local plumber for $300 vs Mattioni's $600. The guy himself was nice and polite enough. They get some great reviews, but I don't get it. The process felt slick to me. read more

Unfortunately, after years of service by these folks, we've hit the end. Their rates (or should I say mark-ups) have become completely unaffordable. We just had a $250 or so kitchen faucet (Lowe's, Home Depot, others) sold to us and installed by them, and it cost us OVER $775! When I spoke with Tom S. he tried to convince me that "if the tech had stayed at our house for 4 hours it would have been the same rate." PS, Jordan wasn't close to being here for 4 hours TO INSTALL A KITCHEN FAUCET! And to think, this was a discounted rate (!!) because we signed up for a contract. C'mon guys, you've gone too far...way to far for this (once loyal) customer! read more

Contacted this company to provide me with a quote to replace my aged water neutralizer. They wanted me to pay a service call to come and provide a quote. I made it clear they weren't there to service anything, just provide a bid for doing the replacement. They are the only company I've contacted that wanted to charge me to provide a bid. They're work may be first rate, I won't know, but be aware this practice of charging a service change for an estimate is highly unusual, in my experience. read more

10 stars would only be fair for the level of expertise and customer service provided by Mattioni. We have four zones of heating and on their first visit they efficiently made their way through four units. Not every skilled technician can explain the work to clients - my first experience with Mattioni leads me to believe that customer service is as important to this company as is technical expertise - read more

Awful in every way. More expensive than others and inexperienced workers with unnecessary suggestions. Even customer service is rude and hangs up on you when you say you aren't interested in their service plan. Not customer oriented in any way. Update: A woman named Ginger from Mattioni called ME today and asked if I wanted a service plan so I am in your records. When I said I wasnt interested today, she slammed the phone and hung up. I tried calling her back but no voice mail. read more

High quality work but very expensive. My wife signed up for the recurring service membership amd they have not been here in a very long time or called to schedule read more

Mattioni plumbing was prompt and skilled professionals. I had them install a toilet and sink faucets in my bathroom. I thought the charge of $1100 was excessive, I even purchased the toilet and faucets and contracted for installation only. Get an written estimate before committing to the work. read more

They did a great job at fixing my problem. Just be prepared to be up sold on things that you do not need done. The techs were even joking about how they could get a down payment on a boat for what they were trying to sell me. They really need to do their joking out of earshot of their customers. Not professional at all. read more

We called them because they were one of the local companies who were authorized to repair American standard heat pumps. We had so many issues with American standard and they worked with us to get a replacement unit from the company. Their service people have always been professional. We have a service plan and called them for a plumbing issue even though we usually use another company. All the techs have been very professional. Their prices are a but high but with the service plan there is a discount. Only caveat: they try to upsell services. We just politely say no to added services and all is well read more

Very disappointed, we purchased a new home which has been serviced since 2005 with this company as service records on unit indicate. We have HVAC concerns which are not to building code and they cancel appointment hour before scheduled time. read more

This company came to my house in early Sept to exam an inefficient air conditioning unit and ended up creating a leak in the cooling coils so that all coolants leaked out within a few hours. The cooling no longer works after their "examination". The unit end up has to be replaced completely costing us 10s of thousands $. The representative, Jim, called and promised a waiver of $75 service fee, which never happened. Beware when dealing with the company and their "promises". read more

I got a call from Mattioni about a special they were offering and the timing couldn't have been better. I was due for my maintenance and I didn't have to think about it! They were on-time, the tech, Fran was very courteous and explained everything he was doing thoroughly! I even signed up for their maintenance plan that is a monthly recurring fee instead of a big charge once a year (now I don't have to think about it)!! I've used Mattioni in the past and I'm glad they're back working on my HVAC system and any of my plumbing needs!! Highly recommend them!! read more

On 9 January we awoke to a house temp of 41. The furnace was off. Heavy smell of oil in entire house. I pushed reset button and smoke came pouring out of the furnace. Smoke detectors activated. I called emergency service at 4:30 am. Not view this....temp In Low 40s with furnace puffing black smoke and soot ...oil smell throughout split level house and your detectors going off. I was told "we will have someone call AFTER 8:AM. I told her this was an emergency.... Sorry...someone would call 3 1/2 hours later. We found another company and they came within an hour and we were under contract for emergency service. BEWARE. FIND ANOTHER COMPANY. WE LEARNED OUT LESSON. read more

I called and explained the problem I was having with the duct installed ozone generator that is supposed to "purify the air." In short, I explained that we noticed a mild chlorine smell post-installation and that my research showed it likely is produced by these units. The field tech shows up and says that they sometimes hear this complaint with the equipment. He further states that he just needs to switch out a component. Two things, he should have known why he was coming and should have brought the replacement component with him. He didn't and now another appointment is needed. Second, he says that other folks have complained about this, but he never mentioned that during the sales or install process [the same fellow sold it, installed it, and came to repair it]. read more

Had a positive experience with HVAC rep who was professional and knowledgeable. He inspected our heating and cooling and we would recommend him highly. read more

They get one star because they showed up. The technician was nice diagnosed the problem then called his supervisor to come and check this diagnosis. Then they hit you with an astronomical estimate to fix the problem. I'm not uninformed to what an air conditioner unit should cost for a mobile home I guess they thought I was!! I contacted a family member and friends who are building contractors all said the price was outrageous. BEWARE of this company they over charge. My mistake was not reading all the other reviews before calling them!! read more

Technician came out (or should I say salesman) to look at a bathtub drain. Quoted over $2,000 to repair it. Scam artists. Stay away. Trust the negative comments. read more

We noticed a leak on our water heater. Within 45 minutes of calling, they had 2 very professional service men at the door, assessing and diagnosing the problem. Within the following hour, a new water heater was delivered and installed. They even contacted the manufacturer of the original water heater and handled the warranty work associated with it. They provided a fantastic level of service and professionalism that is rare to see these days. Mattioni Plumbing quickly became our "go to" Plumbing & HVAC service team! Thanks to everyone! Many thanks to Jordan Boone and Lucas McMahon for their meticulous and professional service read more

I never had service performed by Mattioni, and I never will. I called and scheduled an appointment to have someone come out and give me a quote to run a water line to my refrigerator. First of all, they wanted $80 just to send someone out. The gentlemen that showed up were nice and very knowledgeable. However, they quoted me $550 just to run a new waterline. I cut them a check for $80 and sent them away even though they insisted on performing the work right then and there. Later that day, I had a different plumber come out and complete the job in 30 minutes for only $150. I will never go to Mattioni because of their outrageous pricing. read more

Very prompt and professional service. We had a leaking urinal flooding a restroom...Mattioni was called and within 20 minutes Norm was on site. He was polite, professional and very thorough. I would highly reccomend Mattioni for all of your plumbing needs. read more

Outrageous pricing + refusal to provide itemized invoice showing labor/product prices. I feel Mattioni knowingly and remorselessly took advantage of my inexperienced family member's trusting nature, and that's wrong. read more

Such a disappointment with this company! They instructed on a visit charge due to a non functional well pump which we completely understood. Then after reviewing out situation, hit us with an additional charge close to $300 for their diagnosis...then they tell us we need to do a maintenance agreement with them to get a good price! What a joke. Within a few hours, a private plumber came out, gave us a quote $2,000 less than what Mattioni did and had the pump pulled out, replaced and working in 2 hours. In addition, the lower cost included a new water tank. I cannot recommend this company in any way...a total sales pitch! read more

Dennis has been to our house twice now and has been extremely helpful. Our HVAC system is old, and the first time he was here, he did tell us that it wouldn't have more than another year, but we opted to take the chance, and he went through very carefully what we would need to do to maintain it. Six months later, it did indeed die, but he was quick to get us scheduled with someone to talk about a replacement. He wrote down everything that we should ask when his colleague comes out today. I am generally pretty happy with Mattioni, we have had some real problems since moving back into this townhouse and they have been excellent to deal with. read more

Had them come out to my home today to replace a wax seal on a toilet...they wanted $360 for maybe a 10 minute job to replace a $4 part. Buyer beware...Rip-OFF!!!!! read more

Plumbing was satisfactory, but we'll never, ever use them again; their treatment of us was horrible. In replacing the water line to our freezer, they needed to pull out our stove to run copper line behind it. (they said they won't do plastic) When pushing the stove back in, they accidentally pushed on the control panel, snapping it loose from the console. We left the next morning for Thanksgiving travel and did not notice the damage until our return. The next day a stove repairman explained that the control panel was integrated with the back of the stove and the entire assembly needed to be replaced: $300 parts and labor. When my wife called Mattioni (she reached the owner) he told her that his employees would never push on that part of a stove, and, because it was a week after their service, (Um - Thanksgiving?) he made it clear that he thought were lying and trying to cheat him. Eventually, after multiple conversations, he offered to pay no more than half the repair bill for the stove, up to $150. "How's that sound?" He asked. It sounded like we had to pay for their damage to our property. We decided to just eat the cost rather than deal with them again. Too exasperating and painful. The plumber and his apprentice did decent work. Breaking the stove was an accident. We weren't angry. It happens. If they had just fixed it, we'd be singing their praises for doing right by us and we'd probably use them in the future. Instead, we discovered that the owners reputation with a first-time customer isn't worth $300 to them. (We had $900 worth of work done) We were so surprised. "A good name is better than great riches" - with plumbers and other service businesses, I'm willing to pay a little more if I know I can trust them to be honest and take care of me as a customer. Sadly, Mattioni Plumbing did neither. read more

Called because the air wasn't working. Trey W. was here within hours and had the issue fixed. He was very professional and courteous. The price was great. Would recommend Mattioni to anyone. read more

I needed help with furnace that wasn't working. Mattioni came out same day. Tech told me it needed $750 part. I paid it. Unit worked for 2 days then failed again. Another tech came out, then the "manager" who told me the unit was done and I needed to replace. Ok, so far not horrible right. Then they go down path of quoting $18k for a new unit. No joke, for a townhouse. I said your kidding right? They were not. I put the job out to bid, had 3 other hvac teams bid. Prices came back between 6-10k. For Name brand units. You be the judge as to why anyone would use these guys who think the public is low information consumers..... read more

Charged almost $700 for a simple hot water tank repair. (expansion tank and pressure relief valve) Parts were about $70 if bought at Lowe's. They state they charge by the activity which amounts to about $350 per hour in labor given the tech was here less than 2 hours. They also appear to charge twice for certain activities (i.e. "draining down the building"). This was an independent line item on the invoice and also included in the description of one of the broader "activities" performed. Lastly, they promote a VIP program for about $200/year so you can save a little money during their visit and get some additional value out of them down the road. (i.e. HVAC tune ups, etc.) I will use this over the next year and hope that it changes my perspective on this company's cost structure. Otherwise, I could see using them for a complex problem but for simple things you may just want to call "Joe the plumber". Note: this review is not intended to be an opinion, but rather a factual recap of my experience to help guide others who may need hot water tank service. read more

After returning home from work on the first 85+ degree day of the year, we turned on our AC to find out that it was only blowing warm air! That evening via Yelp I sent a quote request to Mattioni as well as several of the more popular HVAC companies. Shortly after 7am the following day, Mattioni called me and they were eager to help. It took until 3pm to hear from any of the other companies and by that time my job was done thanks to Mattioni and particularly my technician, Shaun N. Shaun did an exceptional job explaining to me my options and performing the services. He was very professional and knowledgeable. Every time he stepped inside my home he slipped covers over his shoes, very much appreciated! I was also very appreciative of the tips he shared on the best practices and insights into the system not to mention he didn't "hype-up" needing a new system, etc. (i.e. I trusted what he was telling me). The only reason I'm not giving five stars is the price. It cost $60 to visit if you have a contract, $250 to check for a leak, and then the costs to fix it. While I didn't shop around, $950+ just seems a little high for a little over three hours of work plus refrigerant for a 3 ton system. Overall, I'm very satisfied. read more