Let's just be blunt. DO NOT EVER HIRE these asshats. We decided to give them a go only to find out they transcend suck to the highest degree. Here is the skinny... The sent out Bob, the professional plumber. I know this because he kept telling me he was a professional with 20+ years of experience- several times over. This should have been my first clue. He was supposed to fix the garbage disposal and leaky faucet. The garbage disposal now doubles as a waterfall below our sink since they used some crap putty to hold things together, along with not having some of the fastening bolts flush to some surfaces. Think shoddy patch work and you will have a mental image. I then asked Bob "the professional" to fix the faucet since I didn't have the correct tool. He tried, looked at me, shrugged his shoulders and said "I dunno." It still leaks to this day if the handle isn't jiggled properly. Don't even get me started on how he tried to replace our broken toilet. Although I'll say this... I love how he put a cap cover in his pocket to take it to the shop so he "could match the color". When I asked him how will I get the cap back he responded with some odd smirk/ grin gesture and handed it to me. Dude... seriously? Just weird and shady all the way around. How these people sleep at night is beyond me. There you have it. Enjoy! read more

Called asking if they were able to convert a gas range from natural gas to propane. The dispatcher had to call me back to confirm with her technician that they could do that, and sure enough said they could. Scheduled me for the next day. I worked from home specifically for this appointment - only to get a call during the scheduled window telling me they can't convert the range. Really don't appreciate people wasting my time. read more

I could not be happier! I contacted Mattioni because my air conditioning wasn't working, and my home remodel contractor said to look for a company with NATE-certified technicians. Every phase of this project, from the initial web chat, to the administrative assistant on the phone, to the technician who repaired my units, was an A+ experience. Matt came to our home and was able to diagnose and fix my AC problems the same day. I think the prices were reasonable, too. I'm so glad I contacted Mattioni and I will definitely be a repeat customer. read more

Paul M was clean, informative and very professional! My situation was an emergency and required same day service. All pricing was discussed and revealed before the work was started. Price breakdown was for the service call (trip charge) which was revealed on the initial phone call. Other pricing was for snaking the line and cameraing the line but was not revealed over the phone which really should have been. Bottom line Paul was here for roughly for 2 to 2.5 hours. Price charged was $617.00 which I think is very excessive! I understand we need to make money and cover the return on investment for tools like the camera but this is extreme and very gouging! The service was excellent but the price was poor! I won't be calling Mattioni again unless their price model changes. read more

Great work, fast and reliable! Thanks you for being so prompt and for all the recommendations!

I used Mattioni three years ago for a plumbing emergency and vowed never to use them again because they were so incredibly expensive. The pressure tank they installed failed three years into a five year warranty period. The replacement tank was free from the manufacturer, but it cost me $360 for the labor to replace it. That is $360/hour!! Believe it or not, I negotiated them down from what they were going to charge me: $480. Their technician was very nice, but their rates are absurdly high. read more

Hey I just wanted to say thank you for being respectful of the little lady upstairs. The basement was spotless! That was a very tough job. It means a lot I was able to leave my business (all I have) while you both were there, and not worry. Rob and Wendell were the technicians on point at my studio. read more

Mattioni is Insanely overpriced and somewhat deceptive! I called because my own plumber couldn't come out yesterday. When I called they said it was $60 just to show up. I asked if they could give me a ballpark number for the job. It was a straightforward cleaning out the drain pipe in my backyard that linked up to the downspout. Not a complicated job at all! Mattioni said they could not give us any pricing over the phone but that the technician will explain everything on site. They took one look at my 30 foot long pipe not even which was straight Needed to be snaked and said it would cost me upwards of $500! What a joke! They then charged me $60 for the pleasure of having them look at the pipe, do absolute nothing, and offer to snake it for$500. Found a fantastic plumber came the same day he charged me $250. Do not use these guys ridiculous pricing. read more

A tech came out to diagnose the problem, charging a diagnosis fee. The tech himself was very nice and very knowledgeable and not responsible for pricing. I was majorly taken advantage of by the company. Women beware! The tech told me the total for their least expensive garbage disposal, which he said is the same exact brand as my broken, old garbage disposal, plus installation was $603, even with a "promotional" coupon of $45. So it would have been almost $650 or more. They knew I was in a desperate situation and when I asked the cost of the garbage disposal to get a breakdown of costs, the tech said there is no breakdown, it's just one flat cost. Since the garbage disposal has never been replaced before, I told him to go ahead with the work. When people heard how much I paid, they said I was taken advantage of. I know this now, especially after checking prices for my area. I called mattioni to complain and Jeff, the plumbing service manager, called me back. While he said he understood the logic behind my concern, after I told him I did some research later and found the average charge for installation is between 20 and $48 an hour and that the same garbage disposal can be bought at Home Depot for $100, he said and I quote, "We can't charge hourly. We're in business and we wouldn't make any money." It was disbelief on my part. He just admitted to price gouging. I reminded him that this is a very difficult period of time due to covid-19 and they would dare to charge that much. I requested half of what I paid returned to me. Jeff said he couldn't do that but that he would offer me a free membership for the year, which is $490 and refund me the difference to add up to $600. I kept saying I wanted the money rather than a membership since I am with a warranty company. He said the membership is free and they perform annual heating and air conditioning tune-ups every year with a 15 percent discount for plumbing calls. None of this really impressed me. I also told Jeff that I did not received an itemized cost of the product and labor separately. The reason for this is obvious. Jeff responded that they just charge flat fees and don't itemize. I then reminded him that when you go to any mechanic, they are itemized every item plus labor. I said I did not want to have to go to small claims court or contact the Better Business Bureau, Etc. And that I just want half of my money back. We went back and forth like this for 10 minutes or so. I ended up accepting Jeff's offer of the free membership plus $113 back on the credit card. He said he would email me regarding our discussion of settlement. I have not received an email yet. This was 3 1/2 hours ago that we spoke. Just beware that they are in business and charge whatever they can to make a profit. This was not resolved to my satisfaction. In response to Alison's response, first of all, I didn't know I was overcharged until soaking with the warranty company and doing my own research. Installing an inexpensive disposal, including disposal, is between $180 and $400. Several people told me I was overcharged after the fact. No, I do not agree with your outrageous pricing. Secondly, Jeff and I spoke yesterday and he refused to compensate me half of the $600. Instead, he offered a 6 months membership and $113 compensation. What more was there to discuss today? If you read my review more carefully, Alison, you will see that I had no issue with the tech. Again, it's your outrageous pricing. There is nothing further to discuss. Many other plumbers charge half of what Mattioni charges. This has nothing to do with the warranty company and everything to do with them pointing out that I paid $500 for an installment, that's why Mattioni does not itemize, to keep the customer in the dark about the true price of the item. Can't make this any clearer but this was after finding out that I was ripped off. read more

Doug W. Was great! For starters he came in my home with shoe covers. I didn't have to tell him. He respected my home right away. He got straight the point. Although he found leaks where I thought there was problem, he was very clean and covered my entire floor and counter top before starting. He offered a service, I declined but he wasn't pushy, he explained all the benefits and left me with a pamphlet and email with my locked in rate! Fantastic service. read more

This was without a doubt the worst experience with a repair person we have ever experienced. Once they set foot in your house it is a constant sales barrage to upsell you on service you don't want nor need. The representative keeping hounding my wife over and over to do things in a manner that was more expensive and not what we asked for. Finally ended up fixing only one of our issues in a way we didn't want at a cost of over several hundred dollars above the original quote . Had to get Horizon services in to fix other problem ( for much less ) and tell me how much I'd overpaid for what was done . This used to be a good company don't know what happened but I'd definitely recommend not using them read more

Mattioni came out to my house to check on my ac unit. Like most of their service technicians, Matt was knowledgeable of the issue and also shared his knowledge and taught my how to correct it. I recommend using this company. They give you a time frame and stick to it. They give you an update in the morning as to what time they will arrive. read more

Complete Ripoff - Stay away! Called to fix basement apartment sink pump. Pump needed new float assembly. $120 for visit & diagnostics. $260 for part (actual $150 online). $350 labor for, at most, 20 minute job. Basement bathroom also had a non-working sink drain assembly. I figured for $50/60 I'd save myself getting down there to fix it. $320!!!!! Took me 10 minutes to fix with a $5 part. These guys are professional ripoff artists. Be warned. read more

What a joke! $104 service call. Okay, I'm fine with that. The first 15 minutes of diagnostic time is included. After that they charge a fee. So, the guy comes to my house, I explain the issue, he looks in my basement, for two minutes, tells me the issue, then spends over a half hour sitting on the back of his truck typing out an invoice and trying to sell me a maintenance plan. And here's the kicker - has the audacity to charge me an additional time fee for his slow typing and sales pitch! Now they want to charge me another $150 on top of the service fee. Yeah right! You did no work, so therefore, you get no pay! Good luck trying to get THAT money from me. read more

Well, what should have been a simple water heater repair, at worst a replacement, became a $3800 charge!!!!! WHAT??!! Took advantage of a woman and a semi-emergency (not really). Would not give straight answers regarding cost for water heater, but just kept giving "package price", and of course threw in the "if you buy the service plan you'll save a few hundred". Didn't even explain what the service plan covered. When pressed for the 5th and 6th time, the installers said they "thought" the water heater cost $1200, total price for just water heater and install was $3100. So you're telling me that you are charging $1900 to INSTALL the damn water heater?? The extra $800 was for another minor repair of a leaking valve that was "discovered" while they were there, unrelated to the water heater. Really?? $800??? Tried to upsell water heater, tried to sell a spiffy "sensor" with all the bells and whistles, said she needed a new liner to put the water heater in. And they know they have you since it was an emergency call (not really an emergency). But to get a second opinion or quote is a hassle when you need hot water. Will NEVER use these people again and will continue to warn others through social media and word of mouth. This is what real scam artists look like and act like!! Shameful!! read more

Good work, but totally overpriced ! The technician was here for 1.5 h to fix an air condition problem. The value of the parts he had to use was less than $50 and the bill was $460 for 1,5 h of work. That wasn't the 1st it happened to me with Mattioni, but definitely the last time. Until they change their pricing policy to a parts and per hour model instead of fixed price calculation, I won't use them anymore! read more

Excellent and professional service. They contacted me about some safety inspection that was included in our plan that I didn't even know about, and Matt did a great job explaining what he was doing when he arrived for the service call. He was polite and efficient. I was confident in his work. I would recommend them to others. read more

I have used them in the past and was happy. I called them on 4-5-17 and they gave me a timeline they would be at the house between 4-6 PM, 6:25 they call and say we'll be there shortly. Guess what I have dinner plans. I said let's reschedule for the next day! Ok. Priority? So Thursday comes same time frame. 5:45 a calls comes from Ryan. Wendell is just finishing up his water heater job. So what I have plans for later in the evening. If they can't respect my time I can't work with this company anymore. Forget they we're to forgo they're service fee.I wouldn't even give them the one star. read more

We had a service plan with them for several years, but when they came to service our air conditioners this spring, they informed me that there were holes in our furnaces upstairs and downstairs. I asked why they were looking at my furnaces ( as they inspected them last fall). They said they had to turn off our heat because " it was giving out noxious gas". I was annoyed as we have 4 young children ( one is 15 months) and it was below freezing at night. None of our carbon monoxide detectors have ever gone off or read any number besides 0. They tried to scare me into paying upwards of $10,000 to fix the systems. Had a different company come by for a second opinion, they said the systems were fine and there were no breaches in the heating systems. Will never use Mattioni again as they tried to rip me off and take advantage of me as a woman at home with her children while my husband was a work. I usually don't write reviews, but this was so egregious that I felt I needed to say something. read more

One day the kitchen faucet had pretty much few drops of water when we open it. Everything else in the house including dishwasher worked just fine. Called Mattioni Plumbing. 60$ to come out and 40$ for 30 min the tech was here-total 90$. Let me tell you what happened in the 30 min he was here. He took a look ( without opening up anything or doing anything) and said it would be cheaper to replace our Delta faucet then try to look what is wrong with it as there are "so many valves in the head of that faucet and with all the time I'd spent". Then in next 15 -20 min he was scrolling on iPad showing us the faucets similar to ours that we could use ( all of them between 700-800$) plus installation at 375$ and gave us a brochure how we could have membership and how "no brainer" beneficial to us it would be. It seemed way to expensive as we definitely did not buy the faucet for 800$...So we decided to think it over and shop for a faucet at Home Depot etc. We bought "similar" faucet at 188$ at Home Depot and called Golden Rule Plumbing. My husband asked if the faucet could be easily repaired to repair it and if not then to replace it with a faucet we bought. AND HERE is why Mattioni gets one star (and just because a guy was kind of nice) - Golden Rule plumber checked it and said something got stuck in the hose of the faucet ( it took him 3 min to open it), then he used something to get it out and voila!!!! It's working . No 800$ for a new faucet plus 375$ to change it. Just 125 dollars for a visit ( mind I paid the other guy 40$ for 30 min of him trying to "sell" unneeded service). And Golden Rule plumber told me if it happens again to call Delta and wrote the model number of our faucet and ask for cartridge or hose or spray if needed and they will send it for free. I call it honest service with a respect for a customer. Now I will go and write 5 stars review for Golden Rule Plumbing. Farewell Mattioni! read more

Prompt, Professional, Informative, Knowledgeable and extremely neat while completing the water heater & other services.

Guy came out to give us an estimate on a gas line install and we knew we would be charged a $60 dispatch fee. He then said he had to walk the property and do measurements and figure out what was best plan of action. He said if he had to do "extra research" he would charge us for it but then we would get the money back if we chose them to do the job. He didn't give us a rate or exactly explain what extra research meant and how much it could potentially cost us. He spent a long time trying to figure out the gas line he needed and made roughly ten calls with different people trying to confirm parts and what was needed for the project. This guy would know what he needed since he also is going to do the install, you would think? We had to pay $150 for his research at our kitchen counter. We also have two kids and family over and he told us to be quiet so he can do his research. Then I called into the company to complain and the guy said yes this happens when we aren't up front and there is a disconnect like this. If your going to charge us something set the expectation like you did with the initial $60 service fee AND since your dispatcher knew it was a gas project let us know up front that we could also be charged extra for this specialized research that would need to be done. read more

Buyer Beware - Mattioni have serviced my cooling and heating units which are 9 years old, for several years. When they come there is always something wrong so I expect to drop at least $500 twice a year on top of the $40 a month service contract. This time they said the air units were leaking refrigerant, a $4000 fix. So I got a second opinion. This guy said no way could these units have corroded, they could have been tampered with, a leak is easy to create, but there is no proof. He has made a temporary fix, charged me $210, but the costly damage is done. I immediately canceled my contract with Mattioni as have been suspicious of their practices in the past. Have lived in many houses, always had a service contract, but never had to fix things at every service. Wish I had canceled sooner. read more

Norm C. came for our annual home visit as part of the program with Mattioni. He disclosed a few things that our 30 year old home needed and gave us an estimate in dollars and time. He explained two of the things needed immediate attention and the others could wait. We had him just do everything to save the inconvenience of another visit. He finished all the work in less time than he had anticipated, and was very pleasant and personable while here. We felt the pricing was fair, and that he found things needing immediate attention, left us feeling we dodged a bullet, so to speak. A disaster in the making, which has now been averted. Highly recommend Mattioni Plumbing and Norm. read more

They were able to schedule me in quickly for both plumbing and HVAC service. Had to reschedule one appointment (because they were running late), but both technicians were great. The plumber helped me quickly diagnose my problem, which it turned out didn't require a costly repair (yay!) Would definitely call them again! read more

I had a really bad experience calling for a quote for water heater. They need 60 dollars for some one to come to your home just for the quote? And when i mentioned about other companies that provide free quote the person just said " We don't compete that way" seriously in this day and age where companies come knocking for free quote these folks need 60 dollars?????. As a customer i"ll avoid companies like this to discourage such arrogance. You may be a great company but there are other great companies too!!!! read more

Our service rep Wendell was terrific. Helpful, friendly and courteous. Highly recommended.

Mattioni has been providing us with service for years now, and we've never been anything but extremely pleased with the quality of the service we've received! Rich was the Field Technician who did our AC Tune-up today, and he was also excellent! He was on time and very professional. read more

I've been using Mattioni for 10+ years. They really know how to treat their long-term customers well.

i would be careful be very careful be very aware mattioni will get you to sign a routine service check up program they will come to your house and scare you with pressure readings or leakages or crackings in fixtures and the routine check ups every time they have come have lead to thousands of dollars of recommended service i had their recommendations checked by two other experts and they laughed at them be very careful of this game to get in your house and then make suggestion after suggestion read more

I hate the iPad for my signature again and again without seeing what I am signing for. I had to trust your representative and he was very believable but I'm left with nothing read more

John M was terrific. Appointment to replace water heater, but after his assessment (complicated due to radiant heat, etc.) he recommended replacing a cartridge in a shower stall instead. Saved us over $2,000! For those folks perturbed by the $60 fee for estimates, ask them about it. I was told that if we ended up getting a water heater or hired them for service work, the fee would be waived - and it was. I highly recommend them!!! read more

Mattioni called to schedule my annual Healthy Home inspection. It was easy to schedule, they called to remind me of the appointment, then called the day of to lmk when to inspect them. The technicians Jared and Lucas were on time, absolutely professional, thorough, and knowledgeable. They were clean and left everything the way they found it. I wouldn't hesitate to have them come again for service. read more

Used these guys a year ago to replace two toilets. Ended up costing me about $2,000 for a pretty straightforward job (and pretty basic toilets). An amazing rip-off! Shame on me for not throwing them out of my house. Now, they keep hounding me wanting to come back to inspect my plumbing system because they hustled me last year to buy a one year service and inspection contract. I wouldn't let this company back in my house on a bet. In all our years of home ownership, they are the worst of any trades we have ever dealt with. They should get NO stars but Yelp requires that you award them at least one. read more

Called Mattioni to replace our 9 yr old water heater which had been leaking. The plumber sent out was Norm with a helper. They were very professional, friendly, very neat & clean. Norm gave me updates as they worked. I was very pleased with the good, timely service, fair pricing. I will continue to use Mattioni for all my plumbing/heating needs. read more

Paul M at Mattioni is fantastic. He knows his stuf and is terrific to work with. We've had him do work in our house for over 10 years, and he's never done less than a 5 star job! I very highly recommend him and Mattioni Plumbing! read more

they put in a 300 foot water line,and flat out did great work and the price was great,

I hired Mattioni for the first time in an emergency on Christmas Eve day 2017. My water heater broke and flooded my basement. I did not have a plumber to call and my neighbor suggested I call Mattioni. They came within hour and replaced it within 3 hours for a reasonable fee. I then a plumber for a leak in my crawl space from old pipes. They replaced pipes, and installed a new dishwasher and garbage disposal for me. I also needed a new shower head in Master bath. Jared came to my house twice and was on time, professional, courteous, and thorough. I felt very comfortable with leaving him in my home with his associates. He completed the work on time and did not leave a mess anywhere. I will call him for future needs. I gave a 4 star rating because of the expense. However, I do not know what other companies would have charged. I was willing to pay the higher prices because the service was very good. read more

While moving into our new house, I found a leal in one of our bathtub drains. I called Mattioni, received prompt service at a fair price. Only reason I didn't give 5 stars is that Mattioni also did a pre-settlement plumbing inspection on the house which we paid for. I felt the leak should have been identifiedat that point and I could have had it repaired at the seller expense. read more

I went with them because I saw all the good reviews. They baited me with a $99 special for servicing my heating unit in winter time . After inspection the technician mentioned that there might be some issue with my heat exchanger and gas valve and promised to returned back with a so called field supervisor. They came right next day for a follow up inspection. With minimal testing the supervisor came to the same conclusion. They immediately created a panic amongst my family and shut the heat off. They put a lockout tag and scared us with no liability waiver and said if I turn the heat back on, there could be CO poisoning. They quoted me a whooping $3000 for replacing the heat exchanger and gas valve. For the cracked heat exchanger, when I asked them to check the CO levels, he said he does not have one on hand. Then I offered to buy one from hardware store and he said those don't detect anything below 30 ppm and are useless. I was insisting that he shows me proof of high CO levels but he would not show me. That triggered doubt in my mind and I tested him further by asking him to replace just the gas valve ($500) promising not to turn the heat on, although I was not smelling any gas. He refused to replace the gas valve alone and wanted to do the whole job. As soon as I told him don't want to fix anything he got very upset and and started scaring us more about the CO poisoning and explosion hazards. I went out to another reputable company in the area and had them inspect and of course all tests came negative with no issues. In the end I realized that these are a bunch of crooks who are earning their money only by tricking people into buying things they don't need. The field supervisor was just a sales person. I have not met so unprofessional , money hounding greedy people as Mattioni plumbing in Exton pa in my life. Stay away from them. If they say there is an issue at least get it double checked by someone else, Or you will loose your sleep and money. read more