Friendly customer service and some of the best prices in the Bay Area for good quality, basic…read morefurniture for home, dorm, or apartment

Came here looking for a sectional. The workers were all extremely friendly and asked us if we…read moreneeded any help. We decided on our couch and we managed to get a great price on it. The whole process was quick and painless. Great family owned business and happy to support them. Thanks!

I had been searching for a new couch and chair for my living room for almost two months, visiting…read moremany different furniture stores. Even though I've lived in Daly City for 18 years, I had never been to Bassett -- and now I'm wondering why! One day I walked in and met Charlotte Jaques, and that was truly my lucky day. Because of Charlotte, I found my new couch, my new chair, a beautiful piece of art, and even an étagère. She is a highly professional Certified Design Consultant, and she made the entire process so easy. Charlotte gave me excellent, detailed advice on colors, style, and how to design my living room. She also offered a generous discount, which I appreciated very much. After I placed my order, she kept me updated on delivery, and even called afterward to make sure I was happy with everything. I had an amazing experience with Charlotte -- she is talented, attentive, and truly cares about her customers. Thank you, Bassett, and thank you, Charlotte, for transforming my living room and making the whole process enjoyable!

My designer from Bassett Furniture, Rick Weingart, is the best! He and I worked together over many…read moreweeks to buy a 9X13 rug as well as my formal dining set (see pic). He took great care to make sure the table fit in terms of the house and room design. He even visited our home. He also advised me how to buy a beautiful silk rug from another vendor for a fantastical price. I trust Rick totally with all my design choices. The dining table bench had a few blemishes. Michael and Tika had made sure Hendrys, the tech, came over, on time and took care of it -- no drama :) I love this bassett store and everyone who I dealt with ad am going back to it for all my future purchases!

We were mildly surprised to find this local establishment that sold quality furniture. We didn't…read morehave high expectations except for the Yelp reviews which were very positive. And in our case, it was well-deserved. Eun Soon greeted us and after letting her know what we were looking for, showed us some really interesting items. She showed us a sleeper from Finland which met all our needs. It was a Luonto Nico King sleeper. It would take a few weeks to get in. Semi, the other half of the store staff, was our contact after this point and she really delivered. After the sleeper was delivered, we noticed there was a 3cm gash in the corner of one of the arms. It matched a gash in the bubble wrap so probably happened in transit. Anyway, the manufacturer was not the most responsive in getting this addressed although they filed a claim with the freight company. After the Christmas holidays, we contacted the manufacturer again who then told us they could not give us information directly and we would have to work with Furniture Innovation. Bummer since it's been weeks since they were notified. We then got in touch with Semi, who promptly put in an order for the arm, which could be replaced instead of swapping the entire sleeper. The replacement part did not match the original so a new part had to be ordered. Instead of us waiting another few weeks for the replacement, FI removed an arm from one of the same sleepers they had in the store and had the repair team come back on the same day and swap out the arm. They knew we already waited weeks for a resolution and worked out something out so we didn't have to wait even longer. We very much appreciated the extra effort on their part to make sure we were taken care of. Also, much kudos to the delivery/repair team who also went above first noticing the part was not an exact match, then came back the same day to do the repair. We would definitely go back to Furniture Innovation for future purchases, which we're already thinking about. Great people to work with.

High-end quality furniture. Great selection of leather couches, with many from Italy and other…read moreEuropean countries. Long lead times. Lots of customization choices and pricing to reflect. Knowledgeable sales staff

I purchased a black faux leather recliner in August of this year, and was initially pleased with…read morethe service and product after I got home and set it up. However, today in the center of the recliner, the fabric ripped from the stitching in the center where my lower back rests. I called the phone number several times and noone answers, and there is no way to leave a voice message. After owning it just under 4 months and not using it more than 4 days a week (as I am away visiting my family every weekend) and perhaps only 1-3 hours a day of those 4 days, I am upset that the quality of the recliners' upholstery has failed so soon, and feel as if I have wasted $400, which was the sale price for the recliner. Next time I have enough money to purchase a piece of furniture, this would be the last place I would visit, and even then I seriously doubt I would ever spend another minute or cent here. The fact that the recliner is as rarely used makes me feel duped. Do not shop here, at least for recliners anyway.

Best service ever especially with manager Mimith Selections…read moreare the beat Values of furniture are very affordable and great quality

The store manager Brian is incredibly kind and humble aside from being super helpful! The furniture…read moreis good quality and extremely reasonable in price we have found. Good products and excellent customer service. Happy to recommend them!

UPDATE!!!! Worst Customer Service Ever!…read moreBad practices, lack of communication with poor accountability. I designed my media room centered around the size, color and style of the loveseat. The other items I purchased all went very well together. I made this purchase in August 2025. The Maimz Loveseat with matching Ottoman, 4 Barstools, a Dropleaf Round Breakfast Table with matching 4 Chairs and assorted furniture including a bed, frame and swivel leather chair. Delivered February 21st 2026 They didn't let me know the loveseat would NOT be delivered. They canceled the order. No one knew what happened. It took over a week of me calling them. Finally someone at Corprate said they issued a refund in January, but failed to let me know through a call, text or email. There wasn't any paperwork confirming a refund transaction until March 3rd. Finally received an Email after over 8 phone calls to customer service, the store and the Philippines that the couch was discontinued. So I have an ottoman with no matching couch! Where did the refund money go? No paperwork, transaction number or notification. When asked where they sent it, they didn't know which bank account? Unacceptable follow up with nothing good in email, no detailed information at all. The worst customer service I have ever received . Sold me an an ottoman with no matching couch. That they finnaly issued a pickup for return, but never mentioned my refund! Poor excuse that it was discontinued, I had first dibs on the display couch. This was mine! Where did it go? I'm returning everything I purchased for this room from Ashley. But they are refusing to take back the barstools and Breakfast set. They left me high and dry like an empty airplane with passengers left in the terminal. The customer service is completely unacceptable. If i get one more AI Chat bot from Jenny, I'm going to scream. ---- Review I wrote when purchased: Miss Vivian is the BEST at this Colma location. She got me deals upon deals. I'll never forget the time she spent with me making my purchases, and all of the assisting staff and management. Each and every person and item is Top Notch! I can't wait to get these home just in time for the upcoming holidays. This location has good parking. Clean well displayed store. I found many items of interest. Will definitely shop at this location again in near future.

I can spend hours in the store A always beautiful and unique- I would enjoy working there to design…read morethe seasonal platforms- best place to gift and decor

COST PLUS WORLD MARKET at Serramonte is my go-to for celebration seasonal, holiday, special…read moreoccasion or birthday items from adults to kids. Furniture, house, kitchen and table ware, great selection and pricing for coffees and teas, seasonal decorations, gift wrapping, ribbons, and greeting cards, and more. They have a very small selection of seasonal wear like dresses, scarves, gloves and hats. I usually pick up a few of their scarves every season. Their big secret is their curated wine selection, a showcase of wines popular with those who know. CPWM has a huge wine sale once or twice a year. Regulars will watch for the sale and cart out cases of their favorites. My biggest shopping forays to CPWM are for birthdays, Easter, Thanksgiving, and Christmas / NYE. I always find fun, cute, eclectic, items for stocking stuffers or treat bags here. Give Cost Plus World Market for a different and enjoyable shopping experience!

Great service and customized paint, helpful advice from the owner. He took time to look at my paint…read morechip and match the color as close as possible.

Stopped by to a can of paint color matched. Fine. Dropped the can and need a quart more. Needed…read morefor Thanksgiving. Drive to a convenient BM near the house. Can didn't have formula. Called. Wouldn't give to me formula. F*+@! Odd way for customer retention. Go to a Creative Paints. Happily put code on can. Great service. HofC bone head move ... piss off a customer. Stupid.

All my bed frames fell apart after 6 months they sent someone to repair and that last all of 6 more…read moremonths right when warranty was up! Dining room chairs were replaced 6 months after also and they're no good again! I thought furniture was supposed to last longer than a year! Worst place ever!

My family was looking for a new power reclining sofa. Sergio and his nephew were great. They both…read moretried their best to understand what we wanted and find ones that fit our need. They have a lot of catalogs (physical and digital) to look from if they don't have it in store. We picked one we liked and they delivered and assembled it for us in the room we wanted it in for free. The only thing is that the delivery date took a little longer than they expected so be careful of that if you're in dire need of the item asap. The pricing is on the affordable and fair side so if I need something else, I will definitely come back.

Working with Alex at Maxiwoods was an absolute pleasure. The table he made for us has become the…read morecenter piece of our home .the quality is amazing. I would recommend working with Maxiwood for you next piece. Shimon C.

We are so in love with our beautiful custom made table! It's become the centerpiece of our home…read more Alex was a pleasure to work with He sent me photos and updates throughout the whole process. Highly recommend Maxiwoods !!!

Service was incredible. Came to return an item and got there almost at closing. Erlich stayed late…read moreto help me out. Really appreciate the extra effort.

Picking items up from the distribution center is quick, easy and painless. Each time I have been in…read moreand out in less than 5 minutes. Staff is friendly and helpful at check in, warehouse is organized and efficient. Nothing but good things to say with my experience.