Ed was amazing! He helped me picked out the perfect bed, got me a great deal, and made the whole process simple and stress-free. Thanks Ed!

We purchased a Tempur-Pedic mattress that was already above our original budget, and followed the salesperson's recommendation to go with a returned model. We expressed concerns about this, but were assured that if there were issues with the mattress, we could return it if we purchased an additional warranty, which we did. Unfortunately, the mattress was extremely soft on one side, causing both my wife and me insomnia, back, neck, and shoulder pain. When we reached out for support, we were told to contact Tempur-Pedic, as Mattress Firm refused to help us. We then learned how difficult it is to get a return or exchange approved directly through Tempur-Pedic. At this point, we are out $5,600 on a product that is completely unusable + $129 for a warranty that is completely useless. We haven't received any support or guidance from Mattress Firm to resolve the issue, which is extremely disappointing given the price point and expectations. I won't be purchasing from here again. read more

We bought a mattress here two years ago on Black Friday and with thanksgiving here, I'm reminded of my awful experience. We purchased a QUEEN bed but got delivered a FULL. When we called and sent pictures clearly showing the actual measurements of the FULL bed, they refused to make it right and replace the mattress. They even sent someone else, CLEARLY saw that it didn't measure as a queen, and said that "yeah just sleep on it until it stretches out into a queen" (????). That's not how a mattress works and so we overpaid for a FULL mattress while Mattress Firm completely ripped us off and pocketed the difference. Liars, cheats, and greedy thieves and I tell everyone I know to NEVER buy a mattress at Mattress Firm. read more

Good service, good selection. The sales person Nicole was very helpful in the process of picking the bed based on our needs. We just got the bed so I can't really review that yet but sales process was very good. read more

Great experience overall. We dealt with Ed (don't know last name), who was very enthusiastic and knowledgeable. We picked out something, and it was delivered next day by Ever and Adan - again, very good experience, very professional and courteous. read more

I'm sure it's a fine company if you don't have any issues, but it's been three months for them to credit back a wrong-sized bed frame that was never delivered. A refund of 129.29 dollar amount should take less time. I've spoken with Kevin, Mike, Kurtis, Kyle. They've all set it. It's being processed 7-9 days every time I've called. ...Do better. read more

We had a wonderful experience at Mattress Firm! We were lucky enough to have Miguel (the manager) help us with our mattress journey. One that can be a bit overwhelming was actually quite enjoyable! He was calm, patient, so knowledgeable and answered all of our many questions. He walked us through the whole process and gave us so much of his time until we felt comfortable making our decision. I highly recommend going into a store to be able to try the mattresses and talk to a professional! Thanks Miguel! read more

See Kevin. This man is knowledgeable, patient, informative, understanding, funny and most importantly NOT pushy. My fiancé and i came in trying to upgrade our sleeping situation. We explained what we had, what we're looking for and he showed us those items plus the ones he would recommend. Long story short we didn't buy during that visit but returned hours later to sign on the dotted line. We've had our bed 2 months now and couldn't be happier with the suggestions and quality. read more

Mike was very knowledgeable during our encounter. He was very attentive and explained all our options and was honest about each product. He gave great recommendations based on what we were looking for. We love the mattress he helped us buy. Overall great experience. read more

I had such a great purchasing experience from this store. Kurtis was a very knowledgeable and helpful sales person. He went over the different bed types and delivery options very thoroughly. My Nectar mattress was delivered to my door today in excellent condition by Tomas and Jorge. They were very fast and efficient and the mattress is perfect. Also, the holiday sale made this purchase much more affordable. Thank you! read more

My wife and I went we worked with Stevie to find a mattress. Absolutely outstanding service and how a sales rep should interact and assist a customer. No pushiness or pressuring. Listened and dealt with all of our concerns professionally without any bs. If you're in the market for a mattress and never had the experience of trying them out, highly suggest you go to this location and hopefully have the same pleasure as us working with Stevie! read more

Awful do not buy from this store! I bought a $6000 mattress from Mattress Firm and very expensive pillows. We ended up really not liking the pillows and i asked if we could exchange them for other pillows. Not a refund just different ones. The sales associate was rude and condescending and would not let us exchange for other pillows. I would never buy anything from them again and I am furnishing a whole house next year and would have bought all new mattresses from them. BAD BUSINESS in my opinion. read more

Arrived early on a Saturday and was greeted by a very nice salesman named Clay. Clay was so nice and helpful. We were looking for a mattress for our tween daughter who had a hard time understanding the difference between the mattresses. Clay was very knowledgeable and even talked about which mattress he owned and why he picked it. He talked her through all the differences and helped her really narrow it down. Good Covid protocols. Felt very safe. read more

Came here as I'm looking for a new bed. I sleep hot and on my side do I wanted something medium to soft but also sleeps very very cool. This bed is AMAZING! I laid in it for about10 mins. Our Sales guy was Steve he was very pleasant, professional, friendly, knowledgeable and Helpful. He was able to answer every question we had. He wasn't pushy or made us feel as if we had to choose right away. I came in looking for a bed my sister originally requested and he offered us something similar as he didn't have it in store. Now back to the bed it was the temper pedi with and adjustable base and has a four way massage built in. It was heaven. I'm almost certain I will be ordering this bed from Steve and we don't even live in the area. I have his contact number so will give him a call as soon as we close escrow on our new home. read more

Mattress Firm Costa Mesa - This bed is so comfortable - Furniture Stores Near Me - Costa Mesa, California

Kevin was so helpful and patient with me while I was looking for a new mattress. Very informative and knowledgeable. He is a wonderful associate! read more

Rip off! For some reason, Costa Mesa location by Nordstrom Rack doesn't appear but we bought a Tempurpedic mattress there. Sales person told us they price-match for 3-months, even told us to check on President's Day because they will have a big sale. We noticed that they lowered price by $100 so we called, spoke to Curtis - twice. He said he would take care of it. Several weeks went by and we didn't see credit or refund so we stopped by the store and Curtis happen to be working. He said he remembered us calling but said that he would need to check with his manager because President's Day promotion is no longer available in system. He called today stating that his manager (Monica) said they could not honor the promotion - the end! We asked him to have his manager call us. He said he would tell her when she comes into office tomorrow...this is ridiculous. Do you realize the stress and work you're putting consumers through when you fail to execute on your promotions? read more

I purchased a couple of beds from Mattress Firm in Costa Mesa. The order was paid in full on 8/31. The order was on Will Call and never shipped or scheduled for delivery. On Sept 3rd I contacted the office and requested my order be canceled and a full refund be issued. I talked to Stevie at 2:46pm and was advised my refund was processed in full and I would receive the money in 5-7 business days depending on my bank. September 14 I contacted the store again because no refund has been received and per Chase Bank none issued. I talked to Lethaniel at 11:47am he said his Manager, Monica and them had been discussing it and was told the refund was never issued they processed it that day and again another 5-7 business days depending on my bank. I told them that was unacceptable so he offered for me to call Monica who was working at another store that day. I called Monica, she was rude and accepted no responsibility for the error. She said I am just now hearing of this, I said your sales associate said you knew. She said I don't know what you want me to do aside from paying you out of my pocket accounting says it was refunded. She said I should call and yell at my bank not her. I disconnected the call. Yesterday, 9/21 Kurtis called me and said unfortunately, again the refund never got processed it did now as of yesterday to allow 1-2 Business days to complete "processing" then 5-7 days for your bank. This is the WORST service, this cost me my checking account with Chase and I had to spend $30 to fax proof to Chase this was not my error. Absolutely worst business and I had been a customer of Mattress Firm for years. NEVER Again! Do yourself a favor and avoid doing business here. read more

This place has great quality mattresses. I needed a mattress that was very comfortable and also good for side sleeping. The sleep expert named Angel was there to answer all of my questions and to show me which mattress I may like. I chose the Nectar Premier Copper mattress. It's so comfortable that I may want to sleep in longer now lol! This mattress has to be the best one I have ever purchased. Thank you Angel and Mattress Firm. Now it's time to Unjunk my sleep. read more

DON'T WASTE YOUR TIME OR MONEY HERE!! Purchased a mattress and was told that it included a free, adjustable base. Curtis, our sales "expert" (said he could call himself that because of the 6 hours of online training he took to learn about their products) then quickly talked us into also purchasing the "platinum service" for an additional $149!! (So much for saving money on the base). This included the removal of the old bed and also the delivery person would do the necessary "calibration" of the electric base which would be required when setting up the bed in order to ensure it was balanced and fully operational. TOTAL SCAM!!! Bed was delivered and I asked the gentleman if he performed the calibration besides unboxing the frame and taking the plastic off of the mattress. He told me that it didn't need anything more than to have the legs screwed on, plug it in and press the up and down arrows on controller to raise/lower the head of the bed!! I immediately called Curtis back to inquire why I paid $149 for a service that was not provided. He said he was relatively new to the job (what happened to expert??) and may have "misspoke" about what was included in the service. I could tell that he knew he had ripped me off because he wanted to call me back after he spoke with Monica, his manager. He called me back and told me that she had said that the service was actually for removal of the old bed and "assembly" of the new bed. ASSEMBLY??? He literally unboxed the frame, screwed on the legs, plugged it in and place the mattress on top after removing the plastic. As a real cake-topper, there is no way to attach a headboard to the frame unless you purchase a bracket for an additional $40!!! Rip off!!!!!!! Feels like from the manager, Monica, right on down to the new employees like Curtis, the philosophy and mission of this store is to lie to customers and upsell services that are not required. STAY AWAY FROM HERE. read more

Memorial Day sale. Late post. Great service and no pressure. Azita was our sales rep and she was so cute! She even told us to go shop around before we bought a bed and we did. Honestly, I couldn't find a better deal. We brought our son and his friend. Azita did not give us any dirty looks when they were testing out the beds for fun that we decided to buy a bed for our son also. We walked into the store with no intentions on purchasing anything and walked out with one king Serta, an electronic bed stand, and a twin bed with an electronic bed stand. Quite a bit of money spent but we are happy. read more

We got our mattress and adjustable base here. We love it!!! Sonya was amazing. She made us try different mattresses and explained the differences between them. She didn't try to oversell us things and got us the best deal she could. The whole experience was great. Highly recommend this mattress firm location. read more

I had a fantastic experience shopping here at this particular Mattress Firm location. I had a lot of questions regarding quality, pricing, and general mattress knowledge. This is actually my first time shopping for a mattress, so there were a lot of points that I was extremely uneducated on. The store manager Shawn helped us out. He was extremely knowledgeable and patient in explaining the pros and cons of different mattresses. He was also actively helped us find great deals, which saved us some significant money! I would highly recommend my friends and family to come here! read more

I financed a mattress here and the sales woman told me the one I purchased was the one closest to the one I really wanted. However they are NOTHING alike. For a year now I have been experience horrible back pain and the mattress I spent 2,000 on is worthless. I won't be shopping here again. read more

Received awesome service from store representative, Clay Spires. My husband and I are an older couple and needed assistance returning a mattress and selecting a new one. Let's just say less than 24 hours our mattress was picked up and another delivered. Every stage of the transaction was managed from a place of knowledge, courtesy and efficiency. Need a mattress; go see Clay! read more

Very happy with my experience at this Mattress Firm! Shaun was very knowledgable and helpful. There was a slight shipping problem but he went above and beyond to fix the issue. If you're looking for a new mattress come here - you won't be disappointed! read more

I never write Yelp reviews, but I felt this store deserved it and that others might benefit from sharing my experience. My husband and I had been delaying buying a new mattress over the stress of dealing with "salesmen" and going through the whole "shopping" process. We could not have been more wrong. We visited Mattress Firm during the Memorial day weekend and were blown away by how easy and smooth they made the process. From the moment we set foot inside, they walked us through various models, identified the pros and cons of each based on our physical needs, and not on any useless sales pitch. They had answers, not based on price, but on our health and needs. We felt so appreciated and understood, and were already leaning towards buying from them. However, we still wanted to think it over, ya know, just to make sure it was the right purchase. But the employees (Kevin and Shaun) made us a deal we couldn't refuse! They are just super friendly and genuine people who will speak to you straight and work with you to get you what you want at the right price. If you're ever in need of a new mattress, drop by and pay them a visit. Trust me, you will not regret it! Best furniture shopping experience of my entire life! read more

Sonya was personable, kind, professional, and extremely welcoming. She helped me find the right mattress and allowed me to test them all out. I would like to express my gratitude for her helping me find the right bed read more

My husband and I had a wonderful experience looking for a mattress. We asked a lot of questions and all of them got answered. Thank You for your help Shaun. We got a King Bed, and can't wait to receive it on Tuesday. We tried all the beds and really helped. read more

Arash was great! Very knowledgeable and wonderful customer service!! Bought a mattress for my daughter moving across country. He set up the delivery for us too! Thank you!! read more

If you're in the market for some mattress and you're in Orange County..please make sure visit the one in Costa Mesa they have the best sales person her name is Sonya she was very informative and very knowledgeable about their products she's very sweet, if you love buying stuff and come home with extra perks and discounts and free items to take home Sonya is your go to she will hook you up with lots of stuff! Please tell her I sent you -Danica read more

It was my second mattress store for my next one. I initially came in just to lay on a Nectar mattress but got caught up in Adam's explanation of mattresses and sleep in general. He wanted to make sure the Nectar fit my wants and needs, so he showed me, and had me try, other mattress types. His explanations made sense. I told him my back was sore that evening and I'd be back the next day for one final test of mattresses. He said he understood and didn't fight me to make a buying decision that night, as if he KNEW I'd come back. Which I did, and bought the Nectar, which was efficiently delivered 2 days later. And I love it ! Oh, and I overheard Leo and he sounded the same. They are very easy to recommend read more

First I just wanted to say I don't even have my mattresses yet but I was so impressed with Adam that I had to leave a review already. Last week I had went to another mattress location *coughs* sit n sleep *coughs* and long story short they sold me mattresses they didn't have in stock and lied to me about it way past the scheduled delivery time and I had to continually keep calling them to refund my money that mysteriously had a *glitch* that has "never" happened before and couldn't refund my order until I happened to call them and ask the status on it....*insert not born yesterday emoji* Anyway, I called over to Mattress Firm and spoke to Adam and he told me he had the specific mattress I was looking for in the showroom so I could drag my husband down to check it out and make sure he liked, a mistake I made with the other place and was actually glad for their "once in a life time warehouse system malfunction that has never happened before" so I guess it was kinda of blessing in disguise. Again Adam was so nice and listened to my story and helped us with our purchase. He gave what felt like honest information and told me exactly what to expect. Such a much more pleasant experience from what I went through at the other company. Can't wait to get my new mattress. Thank you! read more

Zach Bryant was being really helpful and patient to us. He's a really nice guy! And we love the mattress!

Shopped at the Mattress Firm Kmart Plaza this week and was pleasantly surprised by the welcoming, professional, knowledgeable gentleman by the name of John Jamison. John spent the time needed to explain every question that I had regarding the mattresses that I looked at without the traditional pressure that comes with being a salesperson. I really appreciated his attitude and demeanor and although I did not actually buy a mattress on that day, I was struck by his pleasant and patient nature and professionalism and I will definitely be returning to the store to purchase my new mattress in the very near future. Mattress firm needs more employees like John Jamison. read more

I am very glad that I came here. The place was clean and the customer service really made it easy. I went in there to buy one mattress and left buying 3 because the price was amazing. I will recommend this place to everyone who wants a great deal. read more

Best mattress store I've gone too by far. Clay and Leo were very nice and really helpful, came in looking for a new mattress and left with the perfect one. They answer any questions you have & do their best to get you the perfect mattress for you! read more

Person named clay is very nice! You won't regret going here. They give you discounts too!

Clayton made it easy for me to buy a mattress today. He asked me a few questions and helped me decide which mattress would be best for me. The price was great. The store was very clean. I will recommend this to anyone looking for a great deal with good people. Thank you. read more

We went here after shopping around for beds at Sit and Sleep just a mile south. This place has a great range of beds, going from very affordable to the luxury sets. Our salesman, Blair, was very knowledgeable, friendly, and accommodating. He readily offered us a discount to seal the deal, which I really appreciated. Additionally they gave us several deals, and a free frame. The delivery was super smooth and the installers took less than ten minutes. I can't speak highly enough about my experience buying this mattress! read more

Decided to check this place out on a whim on a Saturday. Azita helped us out and was very pleasant to talk to and gave amazing service! She has been in the business for many years and it definitely shows. She helped us look through a bunch of options and in the end we picked out a Beauty Rest Black hybrid and we couldn't be Happier! read more