Javier and Kevin at Casper were amazing. We came in to compare the Casper Snow vs Snow Max after trying the Snow elsewhere and Kevin made the experience super easy. He was friendly, knowledgeable and gave us a great demo of the adjustable base. He also helped guide us through the options without it feeling overwhelming. When I came back with my husband, Javier took care of us and was just as great. Super welcoming, informative, and made us feel confident in our decision. We ended up going with the Casper Snow and honestly felt best buying directly from Casper. The 100-night trial with no restocking fees gave us peace of mind and they were able to offer us the best price. Also, shoutout to Jake too! We loved his energy and he helped us load the mattress into our car and made the whole pickup process smooth and easy. Every visit was a great experience no matter who helped us. We tried a lot of beds, but Casper was easily our favorite. read more

I am very happy with the One mattress I bought for my nephew. He loves his mattress! I'm really really grateful with Manager Isaiah Moreno for his excellent customer service! Thank you so much, Isaiah! read more

I was so so excited to purchase a new bed and heard great things about Casper. If only this applies to my own experience! Shipping was super fast but the bed frame came in a box that was NOT sealed and subsequently trying to pull it in, that that's when I discovered this tidbit. I called the help line and what a joke. The CS comments here are spot on. There is none. They won't even do you the courtesy of pretending to look. Just nope, can't help ya. Sorry (but not I'm sorry we made such crappy boxes to put expensive items in) can't help ya. read more

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We were greeted by Krissy, we explained what our situation was and our needs, she jumped right into action directing us at options. There was no pressure at all and nothing but A+ service! We didn't go all in on a new mattress/sleep setup but rather ordered a topper to see if we could salvage our old mattress. We have 100 days to try it out and decide before going all in on a new setup. I'll do an update after we receive the product, etc. *Feeling hopeful* What a great mattress store! If you are looking and didn't find anything that you liked at a mattress or department store, it's worth dropping in here for a look. Update: My topper came in the mail. It was easy to unpack. The folds went away on their own after a few hours of the roll being unpackaged. It did outgas/release smells like crazy. Plan to have a separate room to air it out in before moving it to your bedroom. I could still feel the dents in my worn out mattress underneath, but the cushioning helped me get a much better night's sleep. 2 hours more than I would have otherwise. Thanks Casper!! read more

I visited the Casper store this past Sunday wondering what the mattress shopping experience would be like during the pandemic. I was happy to see that the store is making efforts to keep everyone safe with social distancing and thorough sanitization of the mattresses between each customer use. Many thanks to Briana, who was very helpful throughout the process. As others have mentioned, there was no sales pressure as Briana wanted to make sure that I got the mattress that was right for me. I'm certain that I'll be coming back to Casper when I'm in the market for another mattress. read more

This review is for the actual mattress I never shopped in this store. I bought the Casper the snow cool , excellent delivery. But the so called firm is marshmallow. Very plush , back pain soar shoulders, it's agony to toss and turn. After 30 day trial I initiated return. But the trick is it will be picked up by a donation company called slumber. You will not get your money until the company attached to pick it. After the initial contact. read more

I'll make this review simple. I'm sure the store has many informed salespeople but Raven did an outstanding job with us. My wife (who asks way too many questions) was handled with extreme patience. I wanted a queen. She wanted a king. We got a king. I wanted a flat bed. She wanted an adjustable...we got an adjustable. Seeing that I was 0 for 2, I expected something to go my way. It finally happened. I bought sheets I liked and she agreed. The delivery process went perfectly. The service we got was excellent. Once again my wife was asking a number of questions and the set up guys were patient as well. The mattress is great. I've been really enjoying it. It's a great product and I feel we made a great choice. Special note to the Manager: Raven is a strong asset. Treat her great. Take good care of her. She will make your store excee 4 months report: This mattress is unbelievable. We are both blown away. Spend the money and be happy. 10/10 read more

Deducted stars because of the delivery service they use. They use XPO logistics. This was my review for this delivery service: This is the worse delivery/shipping service EVER. They give you the option to receive notifications via SMS and say they will contact you 30min prior to delivery. NONE OF THAT HAPPENED. They just show up. My husband planned to leave work when they sent him the SMS that they are on their way so he can be home on time. What did they do? The called our home number. You request for SMS and they call the home phone. There are no working phone numbers for this company so you can't even reach them. We're just now trying to get our delivery rescheduled but had to call Casper (where we made the purchase). Casper needs to cut ties with XPO or they'll lose customers. Casper is currently working on trying to get the shipment rescheduled but honestly, it's such a hassle I'm ready to just cancel the order. We spend over $2k on products, I think we deserve better service than this. read more

I love the complete and perfect mattress and base my salesperson, Krissy Quimby, at South Coast Plaza recommended. The price could only be matched by the outstanding and personal service Krissy provided. I will never shop anywhere else for my bedding needs. Way to go Casper and Krissy for a great experience! read more

After a whole day of dealing with pushy sales people and their new products we stumbled across casper's store. We purchased the original and are very happy with our new mattress. the employees are fantastic especially shadra (apologies if I spelled it wrong) and the other woman working the day we came in. would recommend this store to anyone searching for a new mattress. read more

I ordered the white aluminum platform bed. First of all, UPS only dropped off one box even though it was clearly marked "2 of 2". I called the Casper people and they apologized for mixup and immediately sent me a replacement frame. It barely took 15 minutes to assemble. My mattress fits perfectly and the comfort is amazing. Thank you Casper for turning a nightmare into a sweet dream; and for the $50 refund even though they were not at fault. read more

I had a great experience here. Annie helped answer all of my questions, and she was patient with me. I needed to buy the mattress, sheets, pillow cases, and just about everything. I'm quite the indecisive shopper especially when it comes to picking colors, and she patiently waited as I hopped from mattress to mattress trying different color patterns. I went with their standard mattress (most affordable, not hybrid, and King). I also purchased the mattress protector/padding, sheets (comes with pillowcases), humidity duvet, and extra pillowcases. I liked almost everything, but I will be returning the duvet. I don't mind the noise like other reviewers mention, though it does make a lot noise when you move it around, but it's too light for me. I'm sure it's a great fit for others, but I just prefer a heavier and warmer blanket. read more

Amazing team. Everybody was very helpful and nice. Was able to schedule a nap and really test out the mattresses and pillows they had read more

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Casper is the way to go! Moe helped me out at the Casper South Coast Plaza location and buying a mattress has never been easier. Literally took me ten minutes from the time I walked in the store to buying the mattress and loading in my car. Can't wait to sleep on it! read more

We ordered a bed before Christmas, and now it is time for delivery. We got a call the night before letting us know of our window for delivery: 11am--3pm. The message said there would be a call about 30 minutes before delivery. We got a call saying they were 30 minutes away, and when we called back, 10 minutes after the call came in, no one answered. We ended up not getting our delivery at all. It seems like the delivery guys call and if you don't answer right away, they skip you. And they won't come back. I had been waiting since 10:30am. One guy said they were outside our door, but no one rang the buzzer at the gate, and our dog didn't bark. I think they were not telling the truth at being at our gate. The call got screened and sent to my voice mail as an unknown number, so when I checked my voicemail, it was ten minutes later. And the delivery guys went on to their next job. It is nearly impossible to get in contact with XPO, the delivery company on the phone, my husband waited on hold for 45 minutes. It is not a personalized system at all. Seems like the delivery guys just want to get though their list really fast and go home. Our son and daughter-in-law's delivery was bungled as well. Casper is refunding the in home delivery service fee. They are still waiting. Not good service, CASPER!!! We are very disappointed. read more

I ordered several Casper bedding items on 5/10/19 (two duvets, duvet covers, sheets etc). We gave them a try for about two months (they have a 100 day return policy). DO NOT RETURN YOUR ITEMS IN PERSON AT THE COSTA MESA STORE IF YOU DON'T WANT SOMEONE TO MAKE YOU FEEL BAD ABOUT RETURNING ITEMS (Even though their 100 day trial is part of their marketing campaign). I actually walked in feeling sheepish about returning bedding after two months but walked out glad I didn't end up giving Casper my business. From the moment we walked into the store with several bags in hand (it was obvious we had a large return) the vibe from the front desk person was negative. I tried telling her why we didn't like the duvet and duvet covers only to be told in a condescending way to use the ties in the corners of the duvet. We did use the ties but the duvet cover still ended up being separated from the duvet when I tossed and turned at night. We were cut off by the person by a curt "well, other people seem to like our bedding. is it what is it." I think the person chilled out a little after finding out we originally ordered the items online (maybe she thought my large return would hurt their stores sales numbers). But then again, she gave some bs warning prior to starting the return ("oh, they sometimes don't let us process returns in the store." Not sure who "they" are but I only went to the store to return items in person after first calling the store to make sure they accept returns.) This experience ended with me asking my wife as we walked out of the store..."was it me or that sales person didn't seem too happy with us?" She responded... YES! Strange experience. You'd think they'd at least want thorough feed back from someone who returned their items. Oh btw - the linen sheet set I ordered on 5/10 still haven't arrived even though they charge you for everything when you initially order (I've received two recent emails saying they're almost on their way) read more

Casper sucks. Don't buy their mattress. We bought one after trying one out at Mall of America. We bought a king sized. It sagged horribly after just a few short months and never expanded to the king size. You will not be able to buy sheets for this piece of shit. The mattress protector we bought with our mattress doesn't even fit. I contacted their customer service 3 months ago, and have gotten the run around since then. They've blamed my bed base - which is a slat platform that has worked perfectly fine (it doesn't sag under weight). The mattress sags, not the frame. read more

Recently was in the market for a larger mattress to accommodate my new living conditions. Had never heard of Casper until a co-worker got me on board. Went into the store and was greeted by two of the most awesome people I've met on a casual day to the mall. Both went above and beyond to make sure I was happy and taken care of! These two deserve major accolades for their social skills and work ethics. I couldn't be happier! I'm so glad I chose a Casper and I'm so pleased I walked into this location when I did! I'm going to rummage through my texts and find the names of the two sales associates, one male, one female. Thanks to the both of you! You both treated my delivery with the upmost importance and excellent follow through! read more

Let's start by the Service ; Service was beyond awesome ! It was excellent! Ali and his co worker along with their manager Brandon were very nice and courteous. They took care of my children while the hubby and I tried out the beds . They had legos and even put on coco for them ! Also, they were patient, answered all of our questions and even gave us some delicious cookies . read more

Waited over a month for my bed and mattress. Called four different times. Each time I was told someone would look into where my mattress was and would get back to me. No one ever did. Posted on their Facebook page and sent a private message. Was told the same thing. No reply. Called again today. I was told that part of my bed went missing with UPS and now that part is on back order and won't be available until April 19th. I am beyond angry. I have a payment due tomorrow on a bed I don't have. For no one to contact me on this situation is absolutely abysmal. Worst customer service I have ever had from any company. I cancelled. I strongly advise against using this company. read more

It is truly remarkable this company is as successful as it is. From every corner of my Casper experience, I've experienced hell. They had warehouse issues which delayed my mattress for weeks. After calling in many times, I asked to do a pickup at a location that was an hour drive from my house... only to be rudely greeted. I'm still at the loading dock waiting for my mattress to come out after 25 min. HELP ME, this sucks. read more

TERRIBLE. The mattresses are ok. But the customer service is TERRIBLE. I have been sitting here an hour and a half after the delivery time. NOW they decide to tell me that the foundation that I ordered was out of stock. Clearly this company has NO respect for its customers. STAY AWAY. There are plenty of comfortable beds out there. Find one made my a more professional company. read more

Great products. This is our second, larger Casper after owning our first for 3 years. Moe was our associate, he was friendly, very knowledgeable, and helped us get our purchase loaded in our car easily. Thanks! read more

I came in on May 30 in the evening. I have done a lot of research on the caper mattress, and after using their pillow for 6 months, and loving it, I was now ready to make a big purchase, their adjustable bed. I was met by Lynette, a warm, friendly, honest, highly knowledgeable employee. The gal really knew her product, she did not try to upsell me, offer items I didn't need, or hard sell, which is the worst; instead her, and the gentleman working with her ( I did not get his name), listened to me, had me try out different mattresses, and gave me the best options for my needs, at a payment plan I can afford. Many thanks to both Lynette, and the gentleman beside her for a job well done!! You left me feeling very good about the purchase I made, and your service level just complimented the great experience I had in the store. read more

Let me preface this first by saying the employees that helped me in the store were awesome, I'd give them 5 stars. They were patient and super friendly, made the buying process extremely easy. I'm giving the products themselves 1 star. I bought the original Casper along with their bed sheets and duvet cover. I'm really not a mattress snob or a picky person by any means, but this thing feels like a $200 futon, there's no way it's worth the $1000 asking price. When I got it home and took it out of the box, it started to expand and filled my bedroom with an awful chemical smell which I was assured by the employees wouldn't happen. So I left my windows open in the house for the rest of the day and slept in another room. The following morning the smell somehow got even stronger and the whole house smelled. I called customer service and they scheduled a pickup and refund right away. Just sucks because the smell got into my duvet and pillows that were on the bed for only an hour; I ended up having to buy new ones. They say the off gassing is nontoxic but I'm skeptical because the smell was STRONG. Short recap, employees and customer service were excellent. Quality of products including overpriced sheets, awful. I ended up getting a Custom Comfort mattress and couldn't be happier. Don't buy into Casper's marketing hype, because that's all it is. read more

Great attention to detail and extreme patience. Helped me get exactly what I needed for bedding and my living room

Medina is the real Super Star here, going above and far beyond the call of duty to ensure the happiness of Casper addicts like myself. She is a true angel of sweet dreams. Thank you again for being so incredibly amazing and kind. I've been a fan of the Casper pillows and beds for a while now but you just made me a Casper customer for life! read more

I recently bought a new bed in the Costa Mesa store. I had an awesome sales rep, Zach who helped me. He was so knowledgeable about the different beds. He was patient and helpful. He provided me with excellent customer service and did a terrific job of following up on my order delivery. Within 4 days of purchase, I received all my items and had my bed set-up. The delivery people were great. Professional, on time, and knew exactly what they were doing. I highly recommend a Casper bed and Zach to assist you with your purchase. read more

Great customer service and love love my new bed. My husband can finally sleep without 6 pillows

When I went in to get myself a new mattress and pillow, we were greeted by September, an incredibly helpful employee. She helped me get a very affordable deal and was extremely patient even when it was nearly time to close the shop. I had a very pleasant experience shopping there. read more

Great customer service from rep Zachary Kirzner. He is incredibly knowledgeable about the entire line, and super professional. Visit Zach to buy your Casper product. Try the pillows- they're sublime. read more

Company and team are great. Delivery was timely etc. However, while I shop online for everything... a matress is something personal and should be tried. If you like a soft matress you will NOT like this matress. I can only stand mine, finally two years after purchase. First I tried a feather topper from Frontgate. I would wake up with sore joints and toss and turn all night. I finally bought a four inch foam topper and combined with the feather bed and it is finally comfortable. The first night I woke up feeing rested and had almost forgotten what a nice matress felt like. I can't tell you what a relief it is on my joints and mental clarity... a matress really matters... Like I said, I like a soft bed. If your preference is a more firm matress you will be pleased with price and delivery. Soft matress sleepers beware :). read more

Shopping for a mattress might seem like no big deal, but it really can be an overwhelming and daunting experience. I've been to many mattress stores in my time and made a point of coming on here just to review Casper. I was so pleased not only with the knowledge of the staff members there, but also their customer service and overall attitude. Without being pushy, they were friendly, kind, and knowledgeable. Able to answer any and all of my questions, gave me some time to make my decision, and helped to process my order with incredibly patience. I believe it was Krissy who helped me out. 1. LOVE the hair. 2. Keep doing what you're doing. We need more people like you in retail! Way to go Krissy and the whole Casper staff! read more

This review is about the great job the staff did on two occasions as my wife and sorted which mattress to purchase. Lynette in particular was awesome. She was knowledgeable and supportive without adding any pressure. We're sold and ordering the Wave mattress as soon as we get settled. read more

Casper pillow is the best I've used so far. This location has everything you need compared to all the other Casper locations. We've received great customer service at the Costa Mesa location. Shout out to Lynette for helping us. Once again, thank you Lynette. read more

What a wonderful experience! I walked in, had a ton of questions, and tried out the beds. I was honest about shopping around and was surprised by their encouragement to look at different mattresses throughout the mall. l already ordered a few online mattresses and both failed miserably. I want to be able to test out a mattress but the trial periods and preparing the mattresses for return are just too much trouble. Molly M. was so helpful and wasn't phased by our 2 active boys bouncing around the beds. She went out of her way to help us answering all the questions we had while expertly engaging/entertaining the kids. It's really refreshing to see a company and its representatives reflect such high quality customer service. read more

The best mattress ever. I heard about Casper few times and decided to check it out. Went to the store and tried the mattress. Then I ordered it online and they have 100 nights free / guaranteed. I decided to change the queen to king and the costumer service was very helpful and professional. They helped me right away and I am a happy happy costumer. Highly recommended read more

Ravin' about Raven! She was so informative and relatable. The show room was clean and comfortable- great customer service because they are knowledgeable about their products :) We went home with a new mattress! read more

Chiropractor's review of Casper: This has been worse demonstration of customer service! We order a Hybrid wave cal king mattress on 8/19/20 and then wait and wait for them to contact us for a delivery date....... finally had to call them! When call i them put on hold for over 45 min and when i got to someone they act like why was i calling " we'll will contact you when it ships!", funny the next day i get an email stating it is on it way another week goes by and i can again . This time Michele was much nicer than the previous rep, and she said we need set XPO delivery up , so we did Scheduled for week away on 9/12/20( nearly month later).. the day before i get an email and electronic call stating a delivery time of 10:45 to 2:30. I Preceded to give away our present mattress expecting a delivery, 3:00 pm rolls around i call XPO(Cesar) and he said it did not get put on the truck. "Ok " ..... he says we can have to you next Friday! Call casper they state they are not the delivery company but they'll call xpo, fast forward 3 different confirmed time during the week of 9/14/20 and still no mattress. We spent over 6 hours on phone with casper and all they could say "Sorry, it is because of COVID"..... bunch B.S.! 9/18/20 we call and after 50 min of being hold with customer support we hung up and called the sale extension and they answered in 3 rings! We confronted them about why support has over 30 minute wait every time we call and sales is less than a minute...... quote" because we have a lot more sales people" . After much deliberation with sale staff We never received the mattress and canceled the order. Never support this company! Chiropractic California license # 24560 , 25 year as chiropractor with 4 patents for spinal cord injury and FDA cleared devices to my name .....never experienced such a poor mis-management of services! read more

The staff was not the brightest. Not very smart in calculating prices after promotions and giving wrong delivery expectations. After realizing being questioned about their offers, they can only and keep repeating the offer of returning the bed after 100 days if I am not satisfied. read more