This is our second mattress buying experience with Ortho Mattress and I highly recommend them…read more We didn't work with Thomas for the first one but had him for this second purchase. The first time we came here we bought a Cal King mattress for the master bedroom of the first home me and my husband bought together here in Orange County. Fast forward 4 years and we're buying a Full mattress for our guest room because we have our first baby due next month and need a comfy bed for our parents/nanny to stay! We were hoping they had a record from our previous visit. They unfortunately did not but Thomas was able to discern our exact same mattress choice from last time in about 3 questions. We even test laid down a couple to make sure but Thomas was spot on. He was super professional and very helpful and we loved getting another mattress from here because the quality is amazing and the price is fair. He also took the time to go over every aspect of the sale from the return policy and warranty to some fun facts about the business and competitors generally. We completed everything in about 30 minutes and are on the delivery schedule for tomorrow :)

Today Cyrus helped me with a Aviara XF and was very professional and helpful. He made the process…read moreseem less and I highly recommend visiting him. Thank you Cyrus!

I can't say enough wonderful things about Discount Mattress Lady in Lake Forest…read more On March 16, we walked into the store at 10am in a very emotional situation--my daughter was scheduled for major back surgery the very next day and urgently needed a new bed. Nina and staff were incredibly kind, patient, and attentive. They took their time with us and made sure we found exactly what she needed without any pressure. What truly amazed us was the turnaround. Not only did we find the perfect bed, but they arranged for same-day delivery between 1-2pm. The delivery team was phenomenal--professional, efficient, and so respectful of our situation. They removed the old bed and had the new one fully set up within an hour. Given everything we were going through, this level of care meant more than I can express. They didn't just provide great customer service--they genuinely made a difference during a very stressful time for our family. I highly recommend Discount Mattress Lady to anyone looking for exceptional service and people who truly care.

I had came in looking for a specific mattress in my price range and initially Karen helped us find…read morethe exact one I wanted. I came back the next day and met the new owner, Susan. She helped us finish the transaction and she was the most lively, entertaining, accommodating, kind person. Protect Susan at all costs. We love her. Great deals. Amazing service.

I had a great experience working with Mike. I came in twice and also spoke with him multiple times…read moreover the phone while trying to figure out the right mattress for us. He was incredibly thorough, knowledgeable, and patient throughout the entire process. What really stood out was that there was absolutely no pressure. He took the time to answer every question and genuinely wanted to help us make the right decision--it honestly felt like talking to a friend. If you're looking for a specific bed and not quite sure what to get, I highly recommend asking for Mike. He'll guide you in the right direction and make the whole experience easy and comfortable. We are getting the Helix Midnight Elite!!

We had such a great experience with Michael at Sit n Sleep. This was our first stop mattress…read moreshopping and we came in not really knowing what we wanted. Michael made the whole process feel easy, informative, and honestly fun. He had us try their bed machine to match our alignment, walked us through different options and asked all the right questions to help narrow things down. His recommendation on the Casper Snow really stood out. What impressed us most was his level of care. We came in close to closing, and he still stayed about 1.5 hours late to help us without ever making us feel rushed. That kind of service is rare. Huge selection, reasonable prices and they'll match online deals. If you're mattress shopping, ask for Michael.

Benny was excellent, knowledgeable and genuine. It's more of a warehouse than a showroom. He gave…read moreus some tips on researching mattresses and getting bed frames with the platform. The prices were reasonable as well.

Not open during their advertised hours. Left work early to come here by 430. Door locked and no…read moreone answers the phone. Business hours clearly posted on door say they are open until 5. Wasting customers' time is unforgivable. Disappointing.

Mattress Firm Irvine is amazing Shelia and Jonathan are amazing sleep experts always put my needs…read morefirst and helped me get the best sleep! You rock Shelia and Jonathan

Sheila is super helpful and hooked us up with 2 mattresses, 3 pillows, a mattress cover, and…read moreshipping details. She knows everything there is to know about making a big purchase like this.

I was in the market for a new mattress. Mine was sagging in the middle despite only being a few…read moreyears old. This time, I tried another store-Mattress Firm. The salesmen were extremely knowledgeable. They were very patient with all my questions, friendly and professional. A special shout out to Trev and Carl. I made numerous visits to try some other beds, the same ones as before and to ask some more questions. Each time they were friendly and patient with me. I think the bed I chose will last me many, many years; so, it was worth it. I had been sleeping badly on my previous mattress. I look forward to finally have a good and restful night's sleep again.

First time here and was assisted by Trev. He was very helpful and knowledgeable with an excellent…read moreselection of mattresses at reasonable prices. As we prefer to try out mattresses live before we buy. We were impressed with the service and store.

Had a great experience at Custom Comfort Mattress. Roland, the owner, was super kind and we really…read moreenjoyed chatting with him--he made us feel welcome right away. Marcy helped us pick out a pillow and she was incredibly knowledgeable and patient. She walked us through several options and gave thoughtful recommendations based on what she felt would work best for us. Overall, it was a very positive experience and I'd definitely come back when it's time to look for a mattress.

If you're ready for a good mattress, this is the place to go. The service from every single…read moreemployee is very good. They have mattresses at a wide range of price points. Do yourself a favor, try them all out, enjoy the most comfortable sleep you've ever had. We live on a noisy road and the mattress is so comfortable I forget about the noise. Wild.

Edgar was amazing! Got my girlfriend and I a custom couch and mattress for $1600. High value pieces…read morefor a great price. Super professional guy who was exceptional to work with. Also offered to deliver the furniture to our new apartment for free. Will definitely be recommending this business to others!

I had a great experience with them! they customized the color and size of my sectional exactly the…read moreway I wanted, and the whole process was super smooth. the order was completed and delivered quickly, and the quality is fantastic. a special thank you to Ana, she was so helpful, responsive, and a pleasure to work with and to jayro for the delivery! highly recommend this store for anyone looking for beautiful furniture and great customer service!

Cliff was awesome, knowledgeable and helpful when we came to buy a mattress. Thanks Cliff!read more

I visited the store a couple of more times over my trial period to re-try the FIRM version of what…read moreI bought. It was more of a peace of mind and to see if I would be even more comfortable (slightly greedy) on the FIRM than the MEDIUM I bought. I was a bit conflicted because for "health purposes" I was trying to transition sleeping on my back more in spite of being predominantly a side sleeper by nature. In the end, I found that I was comfortable with my MEDIUM whether I was on my side or my back. If I were predominantly a back sleeper, I feel the FIRM would have won out and been the best fit because neither mattress is super firm. I think my MEDIUM is truly a "medium", but their FIRM is more of a "medium firm" because of the memory foam. However, since I am still a 70% or 80% side sleeper, I made the right call with purchasing the MEDIUM. I had the wife photograph me on my side to evaluate my spinal alignment with their included pillows. It was on point. I returned to the store and tried the firm and the MEDIUM, where my spinal alignment was evaluated by the sales associate and with the MEDIUM it was a good fit for side or back sleeping. As a result, I took no further action. The pillows are excellent and hold their shape very well, but some pile will shift, but I flip them a few times throughout the night to ensure they are supporting my neck consistently throughout the night. I did read online that hybrid mattresses can take longer to break in and thus you may not know until 30-60 days or more whether the mattress is a good fit. I did find this to be true. I do recommend you follow their guidance with the rotation schedule for the mattress which is necessary for warranty and ideal comfort. And add a quality waterproof wrap mattress pad for warranty and protection. Even with the wrap mattress pad on I did not find "heat" to be an issue, I assume due to the design with cooling layers etc. built in. I communicated with Cliff a couple more times via text and in-person and he was as great after the sale as he was before the sale. That's the kind of person and company I want to do business with.

Karl Zoellick was the BEST sleep consultant, he was very patient with my 85 year old mother. He…read moretook his time, explained all the choice she had, broke down instructions different beds, gave payment and finance options.. wrote everything down for her and we never felt pressure from him.. Thank you Karl and Sit N Sleep for being so great

Truly a customer service failure and an opportunity for management to not only make things right…read morebut to earn business from the situation. Not only did I not receive the opportunity to speak without being interrupted less only after I start recording a conversation, the entire conversation kept pivoting to benefit the location by having me go through warranty on a mattress that should've never been sold. Or at least should have been disclosed or at least should have been handled when they first were made aware of the problem. Once the location found that their mattresses had fiberglass in it, that the 14 inch mattress was actually only 12 inches with a 2 inch topper around the mattress That I could've just purchased my own topper and would've been seen what was going on with the mattress and the fiberglass and would've not purchased it. $1000 later having been spent on this mattress and not discovering the issues aside from it being a hot mattress but that there was fiberglass in it once the Mattress protector failed. Then upon trying to wash the mattress discovering that it had a topper of 2 inches! So I didn't even get a large mattress that I paid for I got 2 inches in a topper that was hot and I had to take off in order to wash it! At that time I could have called warranty and had them do it but then I would not have been made aware that there was fiberglass! So we were laying on top of fiberglass which is like an like hair and the manager has the audacity to tell me well when it's in it's solid form. Which I'm horrified was the response. In addition, when I requested a refund he stated it's been too long well it was just made known to me that this was fiberglass that I had sat on my dog had sat on and licked and my movers had gotten all over them! I currently am still sleeping on this mattress without the topper on it because it's hot and I have the protector over it and without having several layers of sheets you still get the little hairs that come through. At this point you would think that the manager would say let's bring it back and give you a store credit for a new mattress. He even stated that the mattress materials or the specific mattress that was very popular is no longer being sold. Wonder why?! So after several phone calls and being forwarded to warranty which makes no sense that I would have to go through warranty when it's not a defective item but it's an item that was not disclosed as having any issue. Or that the topper was not part of the mattress! So not only that I feel that I was being taken advantage of at the location, which led me to go with a different mattress and return the base. Especially after they told me that the base would be something that I could move by myself and it was not it was way too heavy. Now I have to deal with this Five years later when I find that the mattress isn't what it was supposed to be that I paid. So unfortunately for the sales people here that could be honest, I would not recommend this location. The manager was definitely not somebody that I would want to speak with again. He was argumentative, condescending, interruptive and was only remotely willing to do anything after I started recording the conversation. He even went as far as to say that nobody is going to care if I post this to let people know about the location that nobody is going to see it. So let's make sure that everybody sees it and that nobody will ever give their business to this location until they start doing business better. I will be contacting corporate and I might even reach out to the legal department based upon the conversation and the lack of capability to remedy the situation amicably.