Mattress Firm Vienna

Where to begin?! We stopped in here looking for solid wood furniture and were shocked/pleased by…read moreeverything about this family owned business. Every piece of furniture is solid wood, beautifully wrought and stained, and completely unique (versus mass produced pressboard which is what you get at most mainstream furniture stores). The owner and his family were for salt and accommodating. They had a wide array of furniture pieces and raw wood which can be tailor made for your home. We ended up buying a repurposed, refinished teak wood dining room table with benches even though we were only meant to be looking today. It's a little pricy but they guarantee what you get for that price, and these are truly pieces of art will last for decades. We walked down to their competitor which also has a nice selection but the character in this store....its just indescribable and can't be replicated.

Great place for your tastes... Million dollars houses need…read morethis kind of furniture I ll come back here anytime!!!

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Posh

2.8(54 reviews)

0.7 mi

POSH! is one of my favorite stores in the world. It's an overload of pure beauty and…read moresophistication. It's a shop of wonders and treasures. From seasonal decor to furniture to cut crystal to dishes, it has everything beautiful you can imagine. I highly recommend treating yourself by visiting!

Beautiful things for sale in every nook and cranny! Perfect shop for unique gifts and decor.read more

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Pear Tree Cottage

4.5(11 reviews)

0.1 mi

Lovely shop full of sweet unnecessary necessities... The lady (maybe the owner)? She greeted me…read morewith Hello as I walked around . She was also was able to tell me about some sweet places to get a sweet treat. Stop in and check them out.

Enjoyed my visit to the charming Pear Tree Cottage. The owner is such an enthusiastic and engaging…read morewoman. I've driven past the store for many years and finally made the time to visit after seeing such a delightful holiday decorated storefront. Highly recommend this store.

Incredibly beautiful murano glass chandelier

No I haven't really been Avenue and all that much I just haven't hospital yeah yeah that was good

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Pear Tree Cottage...

Furniture Rescue

4.3(36 reviews)

2.5 mi

They glued and screwed together the split back of a captain's chair. Great job; it's hard to find…read morethe seam. A couple of years ago they also replied a traditional rocking chair that Rocks On!

After learning as much as I could through google searches, I walked into Furniture Rescue without…read morean appointment. No wait. Joni was so helpful! She gave me advice on two pieces of furniture I need to fix. She also went the extra mile to search amazon for a potential item I could purchase which could solve one of the pieces. Afterwards, I wandered through the shop and looked at their for-sale items. I will be back in the future when I need furniture or furniture repairs! Thanks Joni!!!

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Leather was chosen over fabric for easier cleaning of spills AND the look.

Bassett Furniture

3.7(34 reviews)

3.3 mi

We ordered quite a bit of furniture from Bassett. We were disappointed when the coffee table…read morearrived damaged. Not to mention the lamps we ordered were not delivered and I had to call to remind them we had ordered and paid for them. Only after they looked up the order, they realized they forgot to include them. Very disappointing experience. Furniture was beautiful but customer service needs to be improved.

I've bought a living room chair from here. In the last week I'm looking at sectionals. Pricing here…read moreis hit or miss. Don't be afraid to negotiate. Most furniture stores in my experience, absolutely will, or throw in a few freebies. I like their quality. The chair has held up for my son and I, along with a rather large dog. He can stay there! He seems to like it. Their sales staff are polite, friendly, and knowledgeable. Some furniture stores are pushy. This one isn't. Prices are up considerably. Yes I'll allow some inflation, but right now doesn't seem so good on the wallet. Their furniture selection is decent enough. If you're in the area, it would help to at least give them a try.

Home Specialty Store

4.9(11 reviews)

5.3 mi

Wayne went out of his way to help me replace a part and repair my door lock. His knowledge is…read moreexceptional and he took the time to explain what I needed to do.

I LOVE this shop. It's my go to place to find unique gifts and great home hardware. Lynn and Wayne…read moreare great to work with on ideas and even my husband now counts on Lynn to help him find me a Christmas gift. If you've not been to this shop you're missing a great store to shop for decorating and gifts.

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HomeGoods

3.4(50 reviews)

2.1 mi

Very well organized store. They sell everything you need for the home. For example: rugs for the…read morebath, kitchen, and living areas, linens, kitchenware, pots, dishes, small appliances, seasonal items, wall art, and knick-knacks. Prices are somewhat reasonable. Other stores of the similar chain are Marshall's, Sierra, TJ Maxx. Highly recommend!

This is one of the nicer HomeGoods location I've been to. Everything is incredibly organized and…read moreyou can tell the staff put in great effort to keep it clean and tidy. The selection is great (especially for furniture) and the deals are like those you would find at any of their locations!

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BoConcept Tysons Galleria

4.1(15 reviews)

2.7 mi

The uniqueness, quality and style of furniture at BoConcept is amazing, though a little pricy…read more It's not comparable with any of the furniture showrooms I have visited physically nor virtually. It's very difficult to catch me when it comes to quality and style but I succumb to BoConcept.

Avoid this store. The buying experience was great, and I…read morecommitted to a custom-designed sectional and a dining set with eight chairs. I was informed that, because the furniture was custom-built and imported from Europe, there would be a long lead time of about four months, which I accepted. However, delivery now does not seem likely anytime soon. I asked the store to confirm ETA in July 2026, but they have refused or failed to act with any urgency. At this point, I intend to cancel the order, and I would not recommend this store to others. I did not expect this level of service from a retailer located in a high-end mall like Tysons Galleria and charging thousands of dollars.

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Ashley Fairfax

2.7(289 reviews)

2.8 mi

Sold stuff that didn't arrive on time (finally had to stop order) Sold me a sofa not telling it had…read morefeathers!

Dominic was excellent. He knew the different mattresses and guided me to a good one for me…read more I will buy from him again. Delivery perfectly on time

Ashley Fairfax - Second technician sent by Ashley Furniture to replace the mechanism on the second recliner only to find that this frame is broken as well.

Second technician sent by Ashley Furniture to replace the mechanism on the second recliner only to find that this frame is broken as well.

Frame broken during delivery

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Crate & Barrel

2.9(111 reviews)

2.7 mi

Large space, moderate selection of couches and sectionals, and helpful staff - the place is bright,…read moresomewhat well-organized, and has a steady influx of customers coming in. The staff are readily available to assist, and the place is also attached to CB2 for additional housewares. +helpful staff

Rosemary was so amazing and super helpful! She has a wonderful attitude and would definitely want…read moreto be serviced by her every time I come in there. :)

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abe l.

11 years ago

Beware! The warranty on mattresses is not worth a red cent and the retailers could not care. ! Mattress Discounters have been bought by Sleepys so it is one big happy family now. Bought a high-end Sterns & Foster king bed here 4 years ago. After 4 years it is sagging so much in there are two big indentation in the mattress and it is killing our backs. We weigh only 160 and 125 lbs. So remember the big pitch about the great warranty, its useless. I returned to the store.To get warranty claim you have to jump through hoops, which I did: have receipt, check, have no stains, check, have original tags, check, good frame and box spring set-up by them, check. Then they send you a kit so complex, and poorly written it begs you to give up. Tear the bed apart and take multiple photos each of frame, mattress and box spring. Then string a rope contraption across the bed and use a depth gauge to measure the indentations. Take multiple shots of this procedure. Interestingly their depth gauge shows inches but measures higher than inches! Hmm, the fix is in. Fill out a bunch of forms looking for a mysterious law id tag number that does not seem to exist. Send the whole mess into customer service that could not even find a record of my purchase until I told them where to look. After all that the chance Sterns & Foster owned by Sealey will cover you claim is almost zero. Just Google claims for sterns and foster warranty reviews and you will find hundreds of poor souls who went through this torture test and got nothing. Next time I buy a mattress, soon since this one is toast, it will not be from these "sleep shops" and I will ask for one without the warranty, less the warranty cost. read more

Blayne S.

9 years ago

Excellent customer service has almost become a thing of the past, but not at Mattress Firm. It gives me great hope when a Company like Mattress Firm goes above and beyond to provide excellent customer service. I felt that Jack, my sales associate, had the innate ability to know what a client needs and took the time, in a very relaxed atmosphere, to show me every possibility of the type of mattress that suited my body type and comfort. This was my first visit and I told Jack I would make a decision and return to make my purchase. I came back the second day and was greeted by Jack and Jeff. Again, very pleasant to be in the store and felt no pressure to purchase. The attention to detail and understanding of what I needed was beyond my expectations. Once again, I was given suggestions and expertise advice, but in no way were they pushy or pressuring me to make my purchase. Yes, hooray for me, finally, made my mattress choice. I could not have asked for a more pleasant experience when making a very substantial purchase. Aside from the above another nicety for me was the following. It was a rainy day and Jack took an umbrella and escorted me to my car..............MATTRESS FIRM IS TOP NOTCH.....and, I feel anyone looking for a Mattress should not waste their time by going any place other then Mattress Firm. read more

Mary S.

163

8 years ago

This is the second time I have been to this Mattress Firm and I can't imagine going to another location. The first time I visited, Jack - aka Bharat - was my salesman and was helpful and not at all pushy. He encouraged me to try everything I was interested and then make the best choice for myself. Unfortunately, though I love the bed I picked out, I moved soon after and the person I moved in with wanted to get a new King bed while I only had a Queen. I contacted customer service and they mentioned to go into the store and pick my favorite out, then - the representative's name is Stenio - he would get the best possible price for me and replace the old one. When I went in the second time, both Jack and Jeff helped me find the perfect bed. They offered to sell the new one to me at cost, but they couldn't do anything for refunding the original mattress. I was excited at a big savings, but was more excited when Stenio called me back and was able to not only offer almost the same price for the mattress, but also offered me a full refund on the original mattress. What AMAZING customer service on both ends! I love Mattress Firm. read more

Paul G.

11 years ago

Due to worsening back issues I had to purchase a new mattress/box spring. In dealing with Kevin it was actually a pleasure. He took the time to listen to my problems, and my sleep habits. With his knowledge and experience he was able to guide me to several options, when I wanted to go through pretty much everything he had; he didn't bat an eye. I find it rare that a salesman doesn't try to sell the most expensive choice they have with all the options to boot, I don't fell that Kevin did this, he spent several hours with me; guiding me, but letting me make the decisions. He saw me 3 times before I made a purchase and never made me feel pressured to make a purchase. If you want the knowledge that his years of experience offer, he will gladly help you to an informed decision without making you feel pressured to buy one over another. I've had the best sleep I can remember in the last decade since I received my new mattress. Just great service; knowledgeable, friendly, and pressure free. I'll be back as I need other mattresses. read more

Karen B.

13 years ago

This was my first time dealing with Sleepy's. I went to the store in Vienna. Previous mattresses had been purchased at their competitor. This experience was much more pleasant than the last one over 12 years ago. At Mattress Discounters, I felt pressured and was shown only the more expensive products. Working with terrific salesperson GLORIA JOHNSON at Sleepy's made buying a new mattress easy and enjoyable. Gloria showed me a wide range of mattresses and allowed me to compare, without pressing me to make a decision or only look at the higher priced models. When I returned later with my husband, Gloria directed us to the mattresses I had been interested in, we made our choice, and were on our way within 30 minutes, with a price we were happy with. They even delivered our mattress several days earlier than we originally scheduled. I would definitely return to Sleepy's to work with Gloria again if we ever need another mattress! read more

Guilda M.

10 years ago

I can't say enough about the service we got at Sleepy's in Vienna (Maple Ave). Our sales associate, Jack Thakral, was infinitely patient and helpful. I first chose a mattress and it was delivered to our home however, since we were not in town, we weren't bale to sleep on it until after the 30 day return policy was over. I found the mattress not suitable and called Jack to see if he could help. He immediately called corporate and within the hour got a waiver to allow us to exchange the mattress. We returned to the showroom where Jack greeted us warmly and spent an hour helping us find a better choice. We ended up getting a more expensive mattress but had Jack not helped us get approval to exchange not only would they have lost a higher sale but a customer as well. The fact that they tried everything to make us a 'happy customer' has resulted in us becoming lifetime customers. Thank you Jack Thakral!! read more

Matt M.

111

8 years ago

I would highly recommend this place for your next mattress purchase! We worked with Jeff who was very helpful and not overbearing. We didn't feel the high pressure sales as we did at other places. No lecture about how the competitors products are substandard and theirs are superior. In the end, you lay on their mattresses and they feel amazing. The store itself is conveniently and has a nice variety. They also have a few bed in a box brands so that you can quickly rule them out and spare yourself three month trials and the return process you get from buying online (did that 3 times before deciding on interspring). We got the firm beautyrest McFarland and are very happy about it. For the red carpet delivery they literally put a red carpet down. The delivery men were very nice, they put booties on their shoes and moved the mattress into the room and set it up. Overall it was a great experience. read more

Lisa A.

9 years ago

I went to Mattress Firm in Vienna last Wednesday evening after being referred to Jack by my mother (who had recently purchased 2 mattress sets). I took my daughter with me as we were shopping for a new full-size mattress set for her. Jack was wonderful - he showed us the various options based on her firmness preferences and after trying out a few, she picked her favorite! Jack gave us a great price and even threw in a pillow set since our family was a repeat customer! We also purchased a great mattress pad for a good price and may go back to get one for my son as well. To top it all off, we were able to get delivery scheduled for that Friday, just 2 days later! She loves her new bed and we couldn't be happier with our purchase or the experience. I would recommend the store and Jack to anyone. read more

Katie F.

9 years ago

I was nervous about going to a mattress store but I had a bad experience with memory foam mattress I bought online (despite 5 star reviews) and learned that mattresses are one of those things you need to get in person. Jeff was awesome -- he didn't pressure us but rather guided us though the process for selecting a mattress that suited our needs. And also gave us a great price. After we purchased it, we compared the price to comparable mattresses online, and we got at least a 50% better deal. Best of all, Jeff helped us strap the mattress to the top of our car so we could bring it home same day. I will finally be able to sleep tonight. Thank you, Jeff!! We're so grateful. Also, thanks for sharing anecdotes about your very interesting childhood! read more

J H.

12 years ago

We purchased a very upscale brand of mattress at another Sleepy's location. The following day we saw an add for a similar mattress at a leading department store. Hoping to avoid a 45 minute drive to the Sleepy's where we made the original purchase, we went to the closest Sleepy's. We spent from 8:30 to 9:15 pm on a Friday evening with Haroon, the manager of the Vienna location. He was patient, pleasant and very knowledgable. Haroon was able to resolve the price matching situation to our benefit. We were so impressed with Haroon and the service we had received that we purchased two more mattress sets, also upscale brands. And, Haroon made certain the sales person who made the original sale retained credit for that transaction! read more

Lil W.

13 years ago

I recently needed to order a couple mattress sets for national delivery. I have had good service from Sleepy's in the past but this experience was among some of the most professional, helpful ones I have ever had. JUDY CARY was professional, she knew her product, and she was able to perform magic when I needed help with a convenient delivery time. She listened to my needs, offered suggestions with absolutely no pressure, and took care of EVERYTHING in the most timely manner--she is incredible! I would highly recommend you visit JUDY CARY if you want to purchase a mattress, you won't be disappointed. It is so refreshing to know GREAT CUSTOMER SERVICE is alive and thriving when you vist Judy at Sleepy's in Vienna. read more

Geoff L.

9 years ago

Excellent experience. Jeff and Jack were good salesman--knowledgeable, understanding, and not pushy. Jeff and Jack explained the different types of mattresses available. They asked questions to help point us to the right mattress for us. After a few minutes, we had a mattress that we really liked. Delivery was great, as well. Quick, reliable, and showed up on time. We've had our new mattress for three weeks now, and have no complaints. It's even more comfortable now than it was in the store and we're sleeping more soundly than ever before. read more

Dawn C.

12 years ago

I had the pleasure to work with Kevin at the Sleepy on W. Maple Ave in Vienna VA when I was in the market for a futon. He took that time to work with us and explain the differences in the types of the mattress that are available for a futon. As a result, we purchased a futon with a upgraded mattress at a reasonable price. Kevin followed up with us after taking delivery of the futon to make sure that everything was OK. If you are interested in a referral, then contact Kevin at the Sleepys in Vienna. He is awesome to work. Dawn read more

Lie Hong L.

13 years ago

My sister and I went to Sleepy's in Maple Ave VZ to purchase mattress after shopping around (this is our third store). We met with ELIZABETH ALEXANDER who is very friendly and informative. She is definitely exceed our expectations and she worked with us to resolved our order issues that we created ourself. She works very efficiently and quickly. She offered great customer service. From all the stores we visited, she is the BEST. There was no pressure to buy right away and overall, the best mattress shopping ever. read more

Claire M.

10 years ago

Just purchased a mattress from Sleepy's in Vienna. I was shopping for a mattress for my son and the salesperson, Jack, was extremely helpful. He took the time to explain what we should consider when selecting a mattress and made suggestions within several price ranges. He allowed us time to check out a variety of options and was not pushy or overbearing at all. We are supposed to get delivery today and as long as that goes well, we couldn't be happier. Definitely recommend Jack and Sleepy's in Vienna. read more

Heidi S.

8 years ago

I came into Mattress Firm, in Vienna, not knowing much about mattresses. Jack pleasantly acknowledged me as soon as I walked in the door, made me feel like family and educated me on the mattress selection. He made me feel so comfortable and he was very knowledgeable. Jack is one of the kindest people I have ever met and he definitely is amazing at his job. I made my purchase and I feel over 100% satisfied! I will definitely be back and recommend Jack from Mattress Firm in Vienna to everyone! read more

Abigail I.

10 years ago

Thank you jack for assisting us today! Had a very good experience at this store. My husband and I came in to try mattresses and ultimately buy one online. However jack was patient with us and did not pressure us at all, this made a world of difference for us. We like most people like to buy stuff online as we don't like to be hassled by sales people, but jack was good and he let us roam around and check out mattresses on our own. Can't wait to sleep on our new King size mattress!!! read more

Meghan G.

11 years ago

I went to Sleepy's to buy a twin mattress for my toddler. I wasn't looking for anything high end, but Jack treated me just as nicely as if I was buying a more expensive mattress. When the mattress price was mismarked, he honored the lower price. Jack was courteous and the whole process was quick and painless. Not sure what else you could want from buying a mattress and I'm sure I'll be back when it's time to replace some of the other mattresses in our home. read more

Saima M.

9 years ago

This was the best customer service experience ever. We got to see and try all of the various options available. Mr. Bharat was extremely courteous and knowledgable about mattresses and went out of his way to get us the best price possible as well as organize a delivery quickly at a time convenient for us. I would highly recommend this store to anyone looking to purchase a mattress or any related items! read more

Stefanie P.

10 years ago

I had a great experience buying a mattress for my daughter at Sleepy's in Vienna. Jack my mattress consultant was super helpful and patient while I looked into a bunch of different options. He was not pushy and I was able to take my time and shop around. They even had the mattress that I wanted in stock and I was able to take it home that night. I would definitely recommend shopping at this Sleepy's. read more

Mattress Firm Vienna - mattresses - Updated August 2026

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In the middle of the biggest headache!!!…read more Purchased an extremely expensive split King adjustable temperpedic frame and bed. 1st Bed delivered. One side didn't work. They made me refuse the delivery. They also forgot the pillows that were supposed to be delivered. During the process, they took a piece that connected the two pieces together. 2nd replacement bed delivered. It was missing the piece, was on phone it's management and they said (after minutes of arguing my situation) said I didn't have to refuse bed and part will be coming and replaced tomorrow. Now, days later, I've been dealing with the distribution and manager which is saying the part doesnt exist or even if it does isn't needed. So frustrated. I just physically go to store, sales rep got on the phone with temperpedic customer service to confirm the piece exists, and is needed for the bed. The only sympathetic person that helped me was Ali. He actually listened and tried to help. But the company as whole was extremely including district manager and VP Mike Brown have all but ignored or not cared about this incident. Having a bed with an 8 month wife with it coming apart Still waiting on this to be resolved. 9/21.

Best mattress store in town! Went to 3 different shops in the neighborhood and this place had the…read morebest customer service + deals! Ali and Mimi were extremely helpful & knowledgeable. We walked out with a mattress that best suits our needs. If you're looking for a great bed, this place is it!

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I highly recommend this location. Robert and his team are excellent and provide top notch service…read more Despite it being much further away than other CORT locations I've made this place my go-to.

Bought a couch here I was told it was used as a rental the couch didn't have any wear and tear and…read moreit is comfortable and was reasonably priced

Mattress Warehouse

3.7

(29 reviews)

Save your time and money and order online - unless you want absolute terrible customer service and…read moreyour mattress on the floor for four months. Ordered a king size mattress with a bed frame to match. The sales associate said "yeah we will get both shipped to you this weekend" after he closed the sale he immediately calls me the next day and says the bed frame won't be in until mid March - I believe his name was Joe. To give him credit, he gave it to me at the queen size price (got a king) and decided to wait. It's now April 1st with NO SIGN of my bed frame being delivered- not even a follow up call! I decided to call in to check the status of my delivery as they promised mid March and another gentleman picked up who seemed to not know what was going on. Eventually after going back and fourth he said he would call joe and call me back - I'm still waiting on that call back. UPDATE: the sales associates name is LEE. I decided to give them a call back and he proceeded to have a screaming match with me over the phone denying ever hanging up in my face/never calling me back! STELLAR customer service! If I could I would have refunded every penny I spent here at this awful store. Terrible customer service and please - for the next customer do not over promise and under deliver as I am still sleeping on a mattress on the floor waiting for that call back..... 0 STARS!!!!!!!!

Part #1: Buying a mattress - The Arlington MW has an extensive selection from which to choose. We…read morereally appreciated Amir and Rolondo's assistance in the purchase of our mattress although we recognize that once they got our credit card info, the customer service stopped. We originally rated MW a 5 based on the initial experience, and because they asked us to provide a review, but just read on... Part #2: Delivery day - the delivery company called and arrived on time but then the driver informed us that they could not take away our old mattress because of a stain (a coffee spill in 2009) because of "COVID restrictions." (picture attached) He called his dispatcher who was an incredibly rude robot who could only repeat (4 times) the line "we cannot remove a mattress with a stain." In response to the question of what options do we have... her response was the same. The delivery men basically ran out before we could anything. We called Amir who said he would speak with his district manager about the removal of our mattress and that he would call back that day. Needless to say - no call back, and we have a king size mattress still sitting in our bedroom. After spending nearly $6000 with this firm, their so-called "white glove delivery" is anything but customer friendly; it's insultingly rude. I would turn to a more reputable firm in the future. Part #3: Dashed hope - on Weds Nov 30th we received an email, text message, and voice mail from the delivery service stating that they will pick up the old mattress on Friday between 10 AM - 1 PM. We thought great, our messages had gotten through and they were correcting their mistake. On Friday the delivery truck called when they were "10 minutes away"; two hours later - no show. I called the delivery service and was told that some peon, John Gibson had recalled the delivery service and they wouldn't be picking up the mattress. Three voicemails later, this Gibson person refuses to return my calls. We called Mattress Warehouse and spoke with the District Manager, Winston who said that he never heard of them coming back to pick up a stained mattress. SOMEONE made a decision - emails, text messages, and voicemails don't just trigger and the delivery truck was on its way until Gibson recalled it. Winston was going to look into it on Friday and get back to us within two hours - no calls and after we left messages - again no return phone calls. Several subsequent phone calls have not been returned. Just presenting the facts - if customers choose to deal with this shady business - buyer beware!

Sleepare

4.0

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I didn't exactly jump out of bed screaming, "I'm so excited to go mattress shopping!" ,but having…read morethe right sales consultant like Autume truly made the entire experience enjoyable. We've been shopping around for a new mattress and wanted something softer. After visiting a few national chain mattress stores and not finding anything we loved, I came across SleePare online, they carry many of the popular online mattress brands, but you can actually try them in person before ordering. We set up an appointment online, walked in, and let Autume know what we were looking for. She recommended a few models based on our preferences and then gave us plenty of space to test them out. We never felt pressured or rushed to make a decision. Autume was knowledgeable, professional, and very personable. I especially appreciated how well she explained the differences between brands, models, and styles. The mattress we chose is made in the USA, which is a bonus. Orders typically take about 2-3 weeks, and we can't wait for it to arrive! They offer both white-glove delivery service and free FedEx shipping options. The store's ambiance was wonderful, soft lighting that really sets the mood for comfortably trying out mattresses. I highly recommend checking out SleePare. Being able to test online mattress brands in person before buying is such a smart concept. What a great experience!

I am writing this review in hopes of reaching Sleepare's management team to resolve several…read moresignificant issues following a major purchase at the Tysons Corner location. Potential customers should proceed with caution regarding the store's post-sale communication, delivery tracking, and return policies. Our purchasing experience involved three major issues: Incompatible Recommended Products & Unwritten Policies: A salesperson heavily recommended a specific bed frame with storage shelves to pair with our chosen mattress and adjustable base. However, when the third-party delivery and assembly team arrived, they informed us that the frame and adjustable base were entirely incompatible. The delivery team took the bed frame back and told us to reach out to Sleepare. It took three days for the store manager to return our call, only to inform us that company policy does not allow refunds--only store exchanges. Crucially, this return policy was never provided to us in writing prior to or during the transaction. Expecting a customer to accept store credit for a store-recommended product that is physically incompatible is unreasonable. Delivery Delays Caused by Accounting Errors: We placed our order on July 5th, but delivery was delayed until July 23rd because Sleepare logged all three items we purchased incorrectly under other customers' names. Even after receiving confirmation that the items had arrived at the warehouse, it took over a week of repeated calls and emails from us to get a response and schedule a delivery date. Unfulfilled Items: During the sale, the salesperson strongly pushed an upgraded pillow, adding $90 to our total. This item was never delivered alongside the rest of the order. While the in-store sales pitch was smooth, the post-sale execution, customer service response time, and accounting accuracy have been unacceptable. Sleepare management should process a full refund for the incompatible bed frame, issue a refund for the undelivered $90 pillow, and address these service breakdowns professionally. I am open to revising this rating and updating the review once these outstanding issues are appropriately rectified and our trust is restored.

R-Home Furniture

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