I had an excellent customer experience all shopping here recently. I purchased my mattresses for my new home here several years ago and when it came time for my son to go to college, I wanted to buy him bed. I went in and worked with Robert who provided excellent advice and we were able to order the bed and have it shipped to the Store and Hilo Hawaii so that it would be ready for when we arrive at his apartment to move him in. Robert also managed to get us an excellent discount even with this unique order situation. This was extremely helpful and made the process easy as the bed is in the apartment waiting for us to move him in thanks to some friends and The people at the Hilo store. We will continue to shop at the store thanks to the excellent customer service and pricing we get. read more

Bought a $60 pillow from this store and they told me that they warranty it if it flattened out. About two weeks later it did flatten out just like the cheaper pillows so I took it back and now I was told that they don't warranty it; that I had to go thru the manufacturer. Called the manufacturer and they told me that they would replace it but I would have to pay to ship the pillow to them and then pay for shipping to have the replacement pillow shipped to me. This would have come out to be about the same cost or more of the pillow and I didn't want the same pillow that would flatten again. So am out the $60 because the salesperson lied to me. If I had bought a pillow from a larger store am pretty sure they would not have lied to me like this place did. Is why I always try to stay away from smaller specialty stores like Mattress Warehouse. read more

Excellent Staff not pushy as others were. Everything has been great, the purchase to the delivery. read more

Hello beautiful people, So I bought a mattress from these people and they delivered me the wrong one, and I called them the next day I told them that the mattress is not the one I paid for I remember I spoke with the manager Mr Willliam and he told me that he's gonna check and resend me the right one so I have to wait for 47 days for them to deliver the right one When I got the right one after few months I call him again and I ask him that the bank is changing me $ 3,500 which is not the amount in the contact he told me that I had to pay penalties fee I was like what penalties fee he told me it's over hundred days I was like what I went to talk to him in person and basically told me that why did you bough mattress from here which mean I am not in the right place I am gonna attach the prove to make you guy easy to decide if you guys wanna buy something in your future from this place which is not the right place read more

Best mattress store in the area! Will and Kelsey were extremely knowledgeable and helpful!! They were so nice and patient with us while we tried out basically every bed in the store, not pushy in any way. They made the whole experience enjoyable and fun, we ended up leaving with a new mattress, new pillows, and new mattress cover and couldn't be happier! Highly recommend coming here, especially if you have no idea what mattresses to buy and need help deciding! Prices were great as well! read more

Wow so trying to buy a mattress I'm not gonna even give it a one but you have to give a one to get your review on here I called two or three times left my number drove by there first time he was talking to someone he was jumping on all the beds going around next time no one in the store and I sat there forever no one in the store again You lost my business you don't even answer phone calls what is going on with retail these days in customer service is really sad I really need a mattress and I've sold them for a long time now I need one I won't be buying from you guys I think your staff needs training I left several messages read more

I got my Serta iSeries king size mattress from Mattress Warehouse. After 3 years of use my husband and I start having sever back pain every morning. The mattress and pillow top firmness have declined and there are visible sagging and body compressions on the mattress. I contacted Mattress Warehouse and they sent inspector to evaluate the mattress. After 2 months of back and forth they refused to replace or return the mattress. Although when I purchased the mattress the sales person promised 10 years of warranty. Thanks for contacting me. But your solution is to come back and buy another mattress from you. Why should I do that. I already have 2 disappointing experiences with your business! read more

Great experience!! It was easy, efficient and great service!! We walked in Thursday and had the mattress delivered to our home by 9 am next morning!! Great quality mattress at a great price!! read more

Mattress Warehouse - Mattresses Near Me - Leesburg, Virginia

Great products and excellent customer service. Have been going there for years. Thank you.

We had a great experience from the moment we walked in the door. Customer service was great. Very knowledgeable and answered all my questions. I had been researching a new mattress for a long time. It was good to check them out in person. We love our new mattress! read more

This is not the first time we feel we were tricked by this company. I'll skip to the most recent. Just under a year ago we went in to the store knowing we had credit there. We were looking for a Firm Sealy mattress for our son He is 15 and weighs about 120. He's tall. Anyhow they tried to sell us some brand we never heard of. We were leary and kept saying we preferred Sealy. We did some research on the brand they only sell at Mattress Warehouse.(hmmm) They WOULD NOT give ANY info On mattress construction and materials. Such as Coil strength (15) usually pretty firm. But no info. So we wouldn't buy it. They called back and said they had a Sealy firm so we bought it. Guess what?! Less than a year it has a HUGE crater in the center. My son is very thin. This has coils that must be the thickness of paper clips. The label said firm but nooooo waaaay. This place lies and swears to it. They play games. Switch mattresses on delivery. And try to get away with delivering mattress that people return. It's a sleazy game. All the while making money on restocking fees How do I know this? Because this exact scenario played out with OUR king mattress years prior. We tried again because new people new location However SAME OLD TRICKS! Here is the worst part. While you are completing your purchase they sign on to GOOGLE and ask you to START TYPING YOUR FIVE STAR REVIEW BEFORE YOU EVEN GET THE MATTRESS! Avoid this place! Macy's way better. We love out bed from there! read more

Terrible experience - Purcellville store Ordered mattress and was told it would be here in two days, after 30 days I cancelled the order and after another 10 days, still no credit. Finally file fraud charge complaint with credit card and got the credit same day. Will never shop here again....... read more

Great prices and excellent customer service, including extra fast, efficient delivery, makes Mattress Warehouse the place to go if you need a new mattress. What makes this business stand out is how they treat their customers. We were treated with respect and understanding by everyone who we came in contact with when we needed to exchange our mattress to one which would better accommodate my husband just coming home from surgery. Will, manager of the Ft. Evans Leesburg store, deserves a special shout out for his help in arranging the exchange, even though it was for a different location. In this day and age, a business that goes that extra mile, not only with local employees but also at the corporate level, should be commended.  Thank you, Will and Mattress Warehouse! read more

We came in to shop for a mattress and left with a mattress we fell in love with. Vincent was fantastic to work with the second we walked in the door. We took the sleep technology test that helped narrow down the mattresses and picked one of the beds off the list. We are really looking forward to a better night's sleep. Thank you Mattress Warehouse. read more

A couple months ago, we needed to buy mattresses for our daughters and since we had a great experience from this location previously, we didn't hesitate to check what kind they have. We appreciate the bed match process because both girls' sleep positions were different. We also were met with a friendly salesman (I believe his name was Will). He answered all of our questions and we walked out feeling we bought a great price for great mattresses that should last us many years. Delivery was quick and the delivery guys were professional. Our girls are happy sleeping in their beds! read more

We have had a terrible experience with this store since purchasing our mattress a little over a year ago. We went into the store and told them that we wanted to buy a firm mattress because my boyfriend has back issues. The teenage salesperson convinced us to try their sensing technology and then recommended a few mattresses based on that. We ended up buying one of the ones that they recommended because it felt fine at the time; however, after 6 months the memory foam top started to break down to the point that the mattress felt squishy. They had a mattress investigator come and evaluate it and even though the indentations were well over 2" they told us that this was normal wear and tear. We are not large people and this mattress clearly bends several inches when you sit on it. We are now at the point where my boyfriend can no longer sleep on this mattress and the store will do nothing about it even though it is clearly defective and not what we had asked for. I would not recommend this store under any circumstances. read more

Great buying experience with store manager, William Torres. He answered all of my questions and helped me find the right mattress in my price range without pressuring me. Him and his associate were able to assist several customers in the store at the same time. The delivery of the mattress was very quick and professional and the 2 workers were very careful not to mark any of the walls or door frame etc. on the way in. I highly recommend Mattress Warehouse Leesburg, the sale and delivery experience exceeded my expectations. read more

TERRIBLE - AVOID AT ALL COST! I had one of my absolute worst customer service experiences in my life at the Leesburg store. The sales people lie and do not care about you. I bought a mattress and told the sale woman that I would pick it up on a Friday in 2 weeks. She called me the next Wednesday to ask if I was picking it up that night and I reminded her I was picking it up Friday. So Friday night I pulled up to the store and .... the store had shut its doors for ever. No sign on the door with an explanation, just shut down and completely empty. WTF??? I called and no one answered. Seriously, the woman couldn't have said on the call that the store would not be there 2 days later? As it turns out the store moved to a nearby location but I wasn't aware of that. When I finally reached the woman on Saturday she acted like I was stupid for not realizing the store moved. Again - WTF? I called the company's customer service line several times and left messages and never received a return call. I have no doubt this is not an isolated event. The sale people there make used car sale people look like angels. I will never be a customer of this store again and I love to tell everyone about this so they will also not shop there. read more

I had a great experience here! They had a great bed match tool which helped with finding the ideal mattress. The customer service was great and I would highly recommend it! read more

Under new management! really great service - loved the bed match tool.

Thank you, Will Torres! Your support and patience was extremely helpful in finding the right mattress for me new home! Your knowledge and input was appreciated. read more

Great experience! Chris was very helpful, knowledgeable and not pushy at all. Lots of bed options to test and the electronic bed matching system was really cool and helped to narrow down our options. Highly recommend this store! Ask for Chris! read more

My wife and I purchased a queen sized mattress from this location. We checked out a couple other mattress stores and the prices were much higher. Also, we received extremely good service at this location. They tested us on a custom mattress to find out the firmness and type we needed. After trying a couple mattresses that they put us on, we found the one we liked! We were extremely happy with the delivery as well. It was delivered two days later and carried right to our room. Since we have been sleeping on this new mattress, we have been dreaming each and every night so we know we are sleeping much better! We are so happy we bought our bed from this store and we would absolutely recommend all our family and friends! read more

Visited this store today to "look" and felt totally pressured to purchase right then and there. I felt disrespected and mocked cause the sales guy sort of laughed at us not ready make a purchase as he said that MLK day- week sales were the best sales of the year and they would expire tomorrow. For real, 1) didn't want to take no for answer 2) for real, MLK week were the best sales of the year? Seriously? read more

I came with my friend today and we bought mattresses. Jay Roberts matched us through bed match so we were able to pick the perfect mattress for our body support. With the matress I chose I can already tell I will be sleeping better at night. I cannot wait to get my new bed tomorrow. Thank you Jay for being so helpful and patient with all our questions. read more

Walked in to the store just to look and ended up finding a mattress that suits our needs. After serving in the military for 10 years and leaving with many injuries the bed matching computer couldn't find a mattress in their inventory of 60 plus models that would have worked. We ended up trying a few mattresses with the guidance of the staff and found a perfect fit. They ended up educating us on minimizing pressure when laying on a bed and how a bed bad can affect your spine. The sales staff said that if we couldn't find a mattress that didn't cause pressure then we should look somewhere else. The staff was not aggressive and I cannot see how anyone has had issues. We purchased the mattress tonight and have delivery scheduled for tomorrow. read more

I bought a Kingsdown mattress, adjustable base, Tempurpedic pillows, and a mattress cover from this location. It has been the best mattress I have ever slept on...so good, in fact, that even on vacation I am really just waiting to get back home to my own bed. The base has adjustable head and leg positions with customizable vibrating massage. I used to have a hard time getting to sleep. It would take me up to two hours with the pain in my back and joints due to injuries and physical problems with my knees. I really could never find a comfortable position, sleeping with no less than 12 pillows (no over-exaggeration), and just having to suffer through the night. Since this purchase, I only sleep with one pillow (optional now since the mattress is so comfortable), and I have experienced a decrease in my daily body aches to nearly non-existent. I only take a maximum of 20 minutes to fall into a deep, restful sleep. I no longer wake up feeling like I was dragged behind a truck. I wake up refreshed and renewed, which makes me a better wife and mother in the long run. It has truly improved the quality of my life and subsequently, the life of my family. read more

Hi all, just to provide an update, after my review, I received an automated email to provide my cell number​. I did provide my cell number and have not received a call yet. SO MUCH FOR CUSTOMER SERVICE! read more

Buying a bed was a speedy process thanks to salesman Vincent. Bed arrived on time without any issues and I have no complaints.

I had a very good experience purchasing a mattress from this company. The salesman Will did a phenomenal job in helping me decide what the best mattress was for my needs. He was patient he was incredibly knowledgeable and he was very thorough. Delivery was good timely and very efficient! I would recommend purchasing a mattress from this store and from Will! read more

I had a great experience and it was great customer service. Ask for Sean! He worked within my budget and didn't try to sell me on something I didn't need. They have a bed technology system which helps you find the perfect bed match to the contour of your body and size. He continued to help me when I called back and had questions. So polite and educated on the different styles and types of beds. He'll find the right one for you too! read more

My husband and I purchased a king bed from this location and dealt with William. He was very knowledgeable and patient in helping us pick the right bed. My husband and I are picky and William took the time to explain and answer all of our questions. We will definitely return to this location. read more

Be careful with this outfit. The back of the sales slip essentially tells you that unless you keep your mattress, you will take a big hit. NO RETURNS ONCE YOU ACCEPT DELIVERY. I bought a mattress, but cancelled the order within their required 24 hour limit. It took a month to get a refund, and only after filing a dispute with my credit card bank. read more

I had the worst experience coming to this store . I ordered a mattress and they said it will be there between 2:00 pm to 5:00 pm . And I called twice and the sales person Jay told me he will call me once it gets there . I called for third time and he said oh yeah you didn't let me to call you . And here I am at the store now just to pick up a mattress this guy is taking forever . Now it's 7:00 pm . I won't never recommend anyone to come and buy anything from this store . read more

I came here with my boyfriend looking for a mattress for his new apartment. We were greeted warmly by Jay, who quickly directed us toward a sleeping diagnostic system called Bed Match. We basically took a short survey detailing our sleeping styles and laid on these beds that assessed our comfort levels. After our assessment, a list of recommended mattresses was printed out. Jay showed us 4 different mattresses & we found one relatively quickly. Jay effectively managed two customers at once and was extremely helpful. He made shopping for a mattress extremely pleasant and we walked out with a wonderful mattress that was in our price range. Don't bother shopping online, we did our research and were so happy we decided to walk in to try out different beds. I'll remember this place for future purchases. read more

Worked with the manager Will, his patience (as I had my two small children with me), knowledge and professionalism was greatly appreciated! They have great deals for teachers, I highly recommend! We purchased three beds, he worked within our budget, wasn't pushy, didn't try to upcharge and delivery setup was a breeze! read more

My wife and I worked with Chris to find us the right mattress. He was wonderful in helping us narrow down our options and select the right mattress for us. Please feel confident to ask for Chris. read more

Worts place to buy a bed. I did not get the same bed that it was on showroom. I got rip off and they don't care what happening after they made their commission. Beds are sold as new when there used be careful not to buy there . some beds had bugs. read more

Don't waste your time. Customer service after the sale is non-existent. Called to confirm my purchase was available and the guy who answered the phone had no information to give me and behaved as though my inquiry was a disruption to his day. Zero offer of assistance. One call to corporate with an offer of quick resolution and a call back, a call to the district manager, and another call to the store and the only way to find out if my purchase is available for pick up is to go to the store. read more

Complete jerks. 0 Customer Service, would not help with anything, mattress delivery was late, and the manager Antonia was about useless and not helpful, friendly or knowledgeable at all. The Leesburg store folks wouldn't even return a phone call. Pass on this store! read more