I've been looking for a bed for my new apartment. My budget before walking in-store was sub $1000…read more Joe, a sales representative was more than happy to show me their options, but was realistic in what that price range offered (Nothing outstanding). Out of curiosity, I asked him what mattress he recommends... Instantly I was beyond impressed with his suggestion- so much so that I asked if I can come back in a few days with a decision. Now, I own a mattress that I plan to have for at least 15-20 years (Warranty included). Both Joe and his manager were flexible in negotiations, gave me options, and most importantly NEVER pushed any products on me. They simply asked what I'm looking for, and showed me what they had. In summary, these gentlemen appeared clean cut, savvy at their job, and gave insight without the "salesman" reputation we all tend to steer clear of. Thank you guys tenfold!

They have a nice selection of mattresses at a number of price points. Joe was incredibly helpful to…read moreus. We felt like he tried very hard to help us in whatever ways he could. Delivery was scheduled for the next day; they arrived promptly and took the new mattress upstairs. All in all, the service was great and the selection was ample.

We stopped in this location this afternoon to see if we could find a bed for my father in law's…read morespare bedroom. He didn't want to spend a lot of money on a bed that would be rarely used, so he was reluctant to go to a mattress store, thinking he would be pressured into buying a high end mattress that would cost him a lot of money. Well, it turns out he had nothing to worry about as we ran into a great salesman named Saber, who had met my father in law (FIL) a few days earlier when he was starting his search for a mattress. Saber immediately remember my FIL and welcomed all of us with a warm greeting. Saber was literally heading out the door for the evening, but stayed late to help out a customer he clearly cared about. After some pleasantries were exchanged, we got down to business and Saber did not try to upsell an expensive mattress, knowing this was for a spare bedroom, he showed us a couple of sets that were in the price range we were looking for. Within a few minutes the deal was done and everyone was very happy. My FIL is the old school type of person who needs to feel like he got a good deal and likes to be treated the way a customer should, and Saber accomplished all of those goals. The store was very quiet and I talked with another salesman who was working with Saber, and he too was a very nice person and I enjoyed talking with him. Clearly, whoever does the hiring at this location has picked at least two excellent employees and they both do a great job of making customers feel at home and welcomed to the store. Saber did a great job with the pricing and delivery and we look forward to the new bed arriving in a few days. Thank you, Saber, for making this experience a very pleasant one, you certainly take pride in what you do and you do it very well.

I had an opportunity to visit the store on Friday, June 11th in the afternoon. I received a…read morefriendly greeting by Mr. Saber. I was interested in purchasing a pillow for my father. Although I didn't purchase a pillow, Mr. Saber was extremely knowledgeable and gave me some options to consider. I truly appreciate his friendly demeanor, which is sometimes rare in these days and times. Thank you so much Mr. Saber! Sincerely, A. Anderson

Tim was super helpful and found us the perfect mattress. He is so knowledgeable about all the…read moreproducts in the store and helped explain to us the differences in each bed we tried. Thanks Tim for all your help! Here's to a great night's sleep...finally.

First time buying a mattress and it was such a pleasant experience! Danny was very very kind and…read morehelpful. He helped me find the exact mattress for me taking into consideration my budget! I think I'm going to be sleeping very well for the next couple years thanks to him. If you are unsure what type of mattress you like then I highly recommend going in and trying them all out! Great experience. Thanks Danny! You rock!

They lack basic knowledge and understanding of their own computer system. Promised a set delivery…read moredate and failed to deliver. Had to cancel order and shop at another store. If you want to waist your time then this is the store for you. If you want a professional experience with a store that delivers then visit the Mattress Firm a couple of miles down the road.

We bought a mattress and box springs from this store a little over two weeks ago. The low profile…read morebox springs did not work with our bed frame. We have been calling daily trying to figure out how to return them, and have been getting run around in circles. This store continues to tell us conflicting information, does not call us back when they said they would, and has belittled us saying it is our fault and points the finger back at us. We are a young couple trying to start out in our first house and this store refuses to let us return or exchange our box springs without having to pay an additional $150. They have lied and taken advantage of us and we will never shop at a mattress warehouse again.

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

I love my mattress and was given a pretty good deal on it..... but getting it and the box springs…read morewithout incident is a whole episode like in a soap opera. First off my first of (4) yes I said (4) deliveries went like this. Oct 4th, 2021 the delivery team came to take away my old mattress and box springs. Mind you the first red flag was they did not wear masks or boot coverings which I thought was the norm now. Unless the owner (me) tells them it's ok. But I let that slide because I was just happy to finally be getting a new mattress after having my old one for longer than I should. (I want give the years...lol but it's been a long time coming). So they take the old one out and bring the next box springs up first. That's when I seen the first of the issues which was some torn areas (pics included) on the box springs. So I ask that needs to be replaced so I called the store back. I got a female sales associate who said that I had to first refuse them and they would have to bring back up my old box springs. Now I live in a 3-story townhome so that's about 50-plus stairs and the delivery guys was already looking worn out. Then one of them was saying that I can keep those torn ones and they will still be replaced. I had the mattress firm associates on speaker and she was saying no they being lazy and that I would have to pay a $99 restocking fee if I didn't send the torn "new" box springs back. So there was a lot of back and forth between them which I thought was unprofessional AF. So I got off the phone with her and I was assured by the delivery guy after they called their warehouse manager that I would get a call in the next few days to set up the exchange. So I was like ok I'm believing you over the sales associate. As you guess that call never came. So I called mattress firm about a week or so later and explained about the box springs he quickly set up a delivery date for them to bring me some new ones. So a few days later the (2nd) delivery team came out and when they flipped the mattress over to get the box sprigs that's when we seen the extra big whole in the box of the mattress now!! (Pics included). I was like you have got to be kidding me! So for a 3rd time I had to call mattress firm and send pictures of the damaged mattress. The sales associate got me another delivery date (delivery #3). Delivery #3 comes around where I basically waited up all day after working the entire night shift before they came in flipped the mattress over and was looking confused. They called their manager and was told they couldn't take the mattress because of the damage they could be charged for it. I'm confused because that's the reason why you are here is to make a replacement. So AGAIN I had to call mattress firm for hell I don't lost count...3/4th time and tell them what happened. They going to tell me someone didn't put what the delivery was about in the paperwork so the warehouse workers would know there was a defect in the mattress. Really!?! This is getting entirely ridiculous!! So finally delivery #4 Nov 8th over a month since the first delivery guys came out came and went without a hitch. I say all this and gave them a 2-star because this is just unacceptable! Fussing in front of customers, no communication between the store and the warehouse on what to tell customers when there is an issue with a product, and just the numerous times you had to come out wasting my time. I would not recommend them to anyone. Mattress is good FINALLY but never again will they get my service unless they given out really good discount ls!

We walked into Mattress Firm knowing we wanted something that would suit my husbands need for…read moresomething soft and comfy, while also giving me the support that I needed for my joints. We were greeted by both Vince and John but John was the one who broke down the layout of the store and gave is the "3 Little Bear" test to make sure we found the comfort we needed. Ultimately we decided on the Purple 4 mattress and decided to do the 90 day same as cash financing, we didn't intend on spending more than a certain amount and the mattress was above our limit, but both Vince and John went above and beyond to make sure we walked out with what we desired. My one star deduction comes from two things. One, the day of delivery, there was a box spring (split King) missing, which was fine because we had a foundation from our old mattress that worked just fine and it gave me time to do research (but still, one and done would have been nice). Which brings me to my second reason, which may be no fault of John or Vince. The Purple mattress cannot be used with a box spring, it voids the warranty, a box foundation is fine but nothing with springs. Which I found online and had to call and let John know. Even still, he was very accommodating and made sure to call the Purple rep to confirm and made sure we had the right foundation. Overall the experience was amazing and I would definitely recommend them to anyone looking for a good, quality mattress. There's something for everyone and they'll get you taken care of.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I went to Baer's Mattress Den based on other reviews and I am glad I did. Theresa was very…read moreknowledgeable, helpful, and a friendly person. She helped me narrow down my choices based on what I liked and disliked about past mattresses. She didn't try to get me to buy more than I needed and gave pros and cons of the mattresses, pillows, and frames. Theresa also discussed prices with me, which helped me get just what I wanted - a great setup and value for my money. The two men who delivered my mattress, pillow, and adjustable frame (maybe father and son??) were friendly and efficient. They removed my old mattress, boxspring, and frame for a small fee, which saved me from having to figure out how to dispose of it all. I am SO happy with my purchase, and so glad I went to Baer's! If I have a need for new mattresses in the future, I will definitely return to Baer's. I highly recommend them!

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

These guys are crooks…read more They sold us on their great exchange program. Try the mattress out, if you don't like it they'll exchange it within 30 days for one of equal or greater value. Sold us a $1400 mattress that ended up being terrible and when we tried to exchange it on a different mattress, we ended up having to spend an additional $800 for the right to exchange. Save your money and headaches and go elsewhere.

Service was poor uninviting and outright rude when we decided we did not find what we wanted!read more

Snooze you lose Mattress Firm. Went in and looked around at your overpriced mattresses. There…read morewasn't an employee to be found anywhere in your store. So I left and spent my money at your competitor Mattress Warehouse. Better luck next time.