My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

Great service. Despite busy schedule, Chris explained they'd fit me in as soon as possible. Easy…read morecheck-in, including helping me to get a rental car. Call next morning to explain diagnosis and had vehicle repaired that same morning. Repair cost was reasonable. All of the staff I spoke to were friendly and helpful.

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

I rarely leave reviews, but this experience needs to be shared…read more I scheduled a windshield replacement and the first appointment was canceled due to staffing issues, which left me driving with a damaged windshield for an extra week. When the technician finally came, the service did not go smoothly. The install took longer than expected, and the post-install "test drive" lasted over 30 minutes, including time spent parked at an unrelated location without any communication. After the job, I was told the calibration failed, which meant all of my driver-assistance safety systems were disabled. Despite this, the job was marked as "completed" and I was charged in full. Since the replacement, my heads-up display is now blurry and misaligned, when it was crystal clear before. I also noticed what appears to be minor interior damage and questionable alignment around the windshield. The most frustrating part has been the lack of follow-up and communication. I was told I would receive a call, but days went by with no update. Multiple attempts by both myself and customer service to reach the local store went unanswered. The issue had to be escalated to higher levels before I even received a response. When I finally spoke with the store manager, the focus was on having their technicians redo the work rather than addressing the fact that the vehicle was returned in worse condition than before. I was also offered a refund or a discounted redo, neither of which actually resolves the problem. At this point, my main concern is simple: the vehicle needs to be restored to the condition it was in before the service, with fully functioning safety systems and a properly aligned HUD. I would strongly recommend being cautious and making sure you understand how calibration and follow-up will be handled before moving forward with this type of service.

I took our vehicle to Safelite in North Haven for a replacement windshield. The tech took the 3…read moreplus hours needed to install the windshield and calibrate the Nissan Intelligent Dash Cam in the vehicle. The tech ignored that the windshield was damaged before they installed it (or that he had damaged it while installing it.) The tech was more worried about his rating before I had inspected the vehicle. They also cut into the A pillar trim inside the vehicle and damaged the headliner in the vehicle. The manager stated there is nothing wrong with the windshield (which he later admitted the windshield was damaged) but the headliner is supposed to look like that. There were fibers from the headliner, a shaving from the A pillar trim and pieces of rubber seal inside the vehicle, the seat and floor when inspected. The pics show the black painted edge on the windshield, and a clear area on the very edge. this was either damaged before it was installed or damaged during the installation. Either way this is not acceptable.

If I could give zero stars I would. A few months after buying a car from there my windshield had a…read moreleak. I brought it there to have it checked out. I was told it wasn't covered by he warranty which is fine. I could contact my insurance company right see if they would cover it. OK fair enough. The problem is that he refused to even look at it. He rudely told me the windshield needed to be replaced and wouldn't even look at it to see if it could just be sealed since it was a very minor leak. Once you buy from them they could care less. I will never bring it back there unless warranty covers repairs!

I am so happy that I found Land Rover in North Haven…read more After visiting Fairfield Land Rover, where I live, we almost decided not to buy one. It was a dismal experience. We then went to Mercedes, Infiniti, Porsche and BMW but the experience at Land Rover North Haven was the best. Gina was so sweet and prompted me to Bill, who provided me with immeasurable guidance. Ken was determined to help me, and fair in his pricing and negotiations. Most importantly, once we purchased the car, we were treated with excellent service. Bill took me through every aspect of the car, he is truly an expert. With the complex features on high end suvs, it's extremely important to be helped by patient and knowledgeable people who are not just interested in a quick sale. Since I live in Fairfield, they even offered to drive the new car to me! When you work withLand Rover North Haven, you are working with professionals. It's a well oiled machine! I love my new SUV and hope to buy another car from them soon.

PJ is the man to see! I've bought 3 vehicle now through Mercedes North Haven , 2 Mercedes Vehicles…read moreand 1 Diesel Truck. And I absolutely loved my experience and Vehicles!

Bought a car from here with 30k miles, you'll think it's new... 12 hours of owning the vehicle…read morecheck engine light came on and i had to pay $1,000 just from having the car less than a day. do not buy from here

We purchased a new Audi SQ5 in March 2026 and while the sales experience was wonderful up to the…read moredelivery of our vehicle, there was absolutely no follow up as to our experience with the car after that point in time. We have already had to service the car twice and would rate the service department poor. Most recently the car has had a safety recall for defective seat belts and we were told by Mark, our service representative , they cannot deal with the issue "for a few months". We asked if the car is safe to drive and were given a very evasive answer. To be told that you need to drive an expensive new car with defective seat belts "for a few months" is unacceptable with questionable legality. We have not been happy with our Audi Wallingford experience at all!

I brought my 2018 Q7 in on 12/22/2025 for three straightforward items:…read more- 12V battery replacement - Brake fluid service - Coolant flush The quote was around $1,400-$1,500, and the car was returned the same day. Immediately, I noticed the coolant reservoir was filled all the way to the cap. When I emailed the service adviser, Devin Hitchcock, he told me not to worry. As a car enthusiast, I simply removed about 500 mL myself -- inconvenient, but manageable. Half a month later, while doing my own oil change, I discovered something far more concerning: all eight T‑25 screws were missing from both sides of the front belly pan. Missing one or two would be understandable. Missing all eight is not. That prompted me to check the battery installation, where I found the security strip loose as well. At that point, it was clear the work had been done sloppily. I emailed the dealership again -- no response. A week later, I finally received a call from Michael Coughlan (the supervisor). He asked for time until the following Monday because the technician was "in training in MA." I waited another week with no follow‑up, and every call went straight to voicemail. So I contacted the Audi Advocate line and filed a complaint. Only then did Mike call me back. What he said next was astonishing: he claimed the technician was a senior tech and that my car "never left the floor." I asked how brake fluid service and a multipoint inspection could be done without lifting the car. His response? "You didn't do a brake fluid service." I was literally holding the receipt in my hand. After asking him to double‑check, he realized he had been looking at an old receipt from 2023. He then claimed they "don't take wheels off on some cars" for brake fluid service -- which contradicts the video from two years ago showing my car clearly on a lift. Throughout the conversation, he repeatedly insisted he trusted his technician and implied that because I do my own oil changes, he couldn't be sure what happened. No explanation for the loose battery security strip. No accountability for the missing screws. Just deflection and blame toward a customer who has serviced their car here for two years. At this point, I told him I do not want anyone from his team touching my car again. He offered to give me eight screws if I drove back -- as if that addressed the larger issue of dishonesty and poor workmanship. This experience ends my relationship with this dealership. I'm sharing this so others are aware. If you buy a car here, get your service done somewhere else. If I hadn't done my own oil change, I might never have discovered the missing screws, the loose battery security strip, or the coolant overfill -- and I still have no confidence that the brake fluid service was actually performed Respond to owner. Yes, I had two services for this Q7 and also a few for my Q5.After I raise my concerns through email. Shouldn't you say why don't you bring the car in here and we will put these t25 on and make sure your family are safe. Instead, you spend a week and now tells me because I did my own oil change?!!Okay, why don't you send me the complete video from your workshop and I am more than happy to post the complete thing online. I truly hope your clients check their car before driving out from your service. Simply because there is no trust. For the coolant, why not google it and see what happens if you overfill the reservoir? For battery, post a video to the public if the strip looks that loose on your new Q7? Please stop insulting your customer's intelligence. For oil change, dealerships use the suction pump from the top as it is faster and oil filter is on the top of the engine. The front pan only goes down if a proper inspection was done or repair needed. Contact you directly? Check with Mike how many time I tried. Cannot believe Audi standard dropped to this low. As for Mike, he told me no we did not do your break fluid change this time initially today. Really? Are you telling me you did not do what I paid for? Let me file a CT K35 and we can go from there.