On Friday 6/7/19 I was driving home from work and my breaks went to the floor. I drove my car to the closest shop without needing a tow that shop was Mavis Discount Tire at 2190 Delaware ave in Buffalo around 5:30pm. I spoke with a man and told him what was going on and stated I wasn't sure what was wrong I just knew it was my breaks. The man stated to me "your not gonna need your car today are you?" I said not necessarily because I knew I walked in and it was getting late. The man said he would look at it first thing in the morning. On Saturday 6/8/19 the same man called me around 11:30am and stated "you are going to need 4 new break lines because 1 of them broke and if I try to Move the other 3 around those will just break to and I got you down to $727.00." I said ok and what about the breaks and rotors? He stated "oh yeah your going to need those done to." I said how much will it cost for everything? He stated "$927.00" I said ok go ahead and do it all. The same man called me back around 5:30pm and stated to me "we ran into some complications and we aren't going to have your car done today. We close in about 35 minutes and the mechanic working on your car has to leave because his wife has to work." I said when will it be done then? He stated "we will start working on it again first thing in the morning and you will hear from me mid morning." On Sunday 6/9/19 I did not hear anything from anyone so around 2:30pm I called the shop and inquired about my car. The man that answered the phone this time (was not the same man) stated "what's going on with your car?" I said it's the Civic with breaks. The man stated "ohhhhhhhhh the Civic yes it's being worked on and this car has been nothing but a nightmare for us." I said ok but, I was told someone would be contact with me mid morning and haven't heard much from anyone since it's been there. I've already missed 2 days of work and need to know when it will be done. The man then stated "we close at 5pm we'll have it done by then." We arrived at 4:30pm. My husband then ask what was the cost of the bill and he stated "$996.00." I said I was quoted for $927.00. He then stated "I haven't touched or altered your bill that's how it was when I got here." I go to get in my car the entire driver side door, drivers seat, cloth consul, and back seat was covered in oil from the mechanic who said he'd clean it up. And my breaks were still to the floor. So I basically paid a thousand dollars for my car not to be fixed and oil stains. I reached out to customer service immediately and they were closed so I called back the next morning Monday 6/10/19 and explained this whole story to the representative. He stated this would go to the GM and he would get in contact with me. Instead the shop attempted to call me. I then called the representative back and said I do not want to talk or deal with anyone from the shop as far as I'm concerned they are all an issue. And you told me the GM would be call me. He stated "let me call them and see why they are calling you please hold" I held he came back on and then stated "the manager is calling to apologize and give you your $70 back." I said are you kidding me lol I want ALL my money back and I want to talk to the GM. he transferred me over to the GM. Once he was in the phone I stated to him I'm sure you known my concerns and I want all of my money back because of the terrible customer service, poor communication, missed work, my car isn't even fixed, and it's full of oil. He stated "we can't give you your money back but, we can send you to a different Mavis to get it fixed and we can get your car cleaned." I asked him would you go back to a place that you just paid a thousand dollars to for nothing to be fixed and oil all over your car?? I will never go back to that place and now I have to take my car somewhere else to have it fixed the right way and pay again!! He stated "man there are plenty of Mavis and we can get it fixed for you" I was SO furious and asked him so your solution is for me to yet again spend my time and inconvenience myself to go somewhere else to fix my car, to get my car cleaned, and possibly miss more work?? When it should been done the right way the first time. I'm absolutely discussed with this place. To me they are incompetent thieves!!!!! read more

On 12/3/24 I visited Mavis Discount Tire at 2190 Delaware Ave Buffalo NY to purchase a spare tire. Once the service was completed I proceeded to try and leave but my car would not start. The service advisor and technicians took a look at the car and did everything they could to determine why the car would not start. They informed me that my starter had gone bad and they were able to successfully get the car started. They advised me to take the car directly home and not to turn the car off enroute because it may not start again. I very much appreciate the effort these gentlemen put forth to help me in a time of need. They were very professional and extremely helpful. I thank them very much for their support. read more

My low tire pressure light had been going off for about 2 weeks and then this morning I woke up with a flat. I drove right down to Mavis and even though they were understaffed and super busy the guys got my car in within 30 minutes and were SO fast. I don't know anything about "car stuff" but I was in and out within an hour and they were SO kind. I thought I was going to be sitting there waiting for hours but they really had my back & free of charge because I stayed and waited. I left smiling ear to ear, they really made my whole day! Thanks guys! read more

My wife went there for tires on our car. She abusively taken care of by Paul, that kept hitting on her, ultimately asking her out (even though my wife told him "it was her husbands car) continuing to hit on her, until she abruptly rejected his passes and comments. After an hour waiting he told her he is to busy to work on the car and gave her the keys and walked into the shop. This Paul should be terminated for sexually harassing customers. Never Go to this incompetent, rude, place. read more

This is a great location with a knowledgeable, customer oriented staff. From tires, to mufflers, to something as simple as an inspection, this is a great place to bring your car. They do a very good job evaluating problems and then solve them for a fair and honest price. I have been here multiple times with 2 Audi's that I own and every experience has been positive. You need to trust the people who are working on your car and these guys are honest and trustworthy. read more

I would give Jeff and his crew 7 stars if I could. They were professional, courteous, efficient, and friendly. We discovered a brake fluid leak just before we were to start a 7 hour drive back home. After trying two other garages and leaving frustrated, Mavis repaired our brake lines in under 2 hours, so we were able to get to our destination. They were fantastic, and well worth the price. I can't thank Jeff and his crew enough!! read more

First visit to this location was for replacement tires. I ordered the tires I wanted for myself and made an appointment to have Mavis put them on. They worked quickly and answered all my questions. On a separate occasion, I had to run in for an unplanned visit when I noticed I had a puncture in my tire, and the staff (especially Jeff) was able to handle my time sensitive issue swiftly and get me back on the road. read more

I recently went to mavis discount tire on Sheridan and Bailey. The manager was over the top helpful. my appoint made by another shop never registered. Vince, I believe his name was, did everything in his power on a very busy day to accommodate me. I got my inspection oil change and unexpected brakes done in a timely manner and for a fair price. Best customer service in a long long time!! read more

Mavis did a great job replacing my back tires. They were fast and accurate in their time estimation and did a great job with my car alignment. My car is driving straight as an arrow now Cam at the front desk was very patient with me and handled my service with care and class. I'd certainly use this shop again if need be. I highly recommend them. read more

Just had some work done on my vehicle and couldn't be anymore satisfied with the work and the great customer service provided by Justin and Nick. Awesome work guys, I would highly recommend them to anyone without hesitation! Check them out at the Delaware location. read more

Best place ever!! Affordable, friendly staff, convenient location and time efficient!!!! They quickly replaced my car tire with no issues and Jeff is the coolest! Thank you so much!! Super grateful!!! read more

Straight forward, trustworthy people. The employees seem to understand and respect that money doesn't grow on trees and do not try to shove "add-ons" down your throat. read more

I have never had a bad experience at Mavis on Delaware Avenue in Buffalo. The employees are always transparent about the work that needs to be done and the price. read more

The two guys who took care of me patched my tire and put it on for free! Great staff at mavis on Delaware! I will go there for every thing on my car from now on read more

Eugene and Dan are amazing they always take care of my vehicles there are good guys..... They are very professional and the give you advice..... read more

From Beginning To End perfect customer service. He mad sure we got everything fixed before we drove off. I would recommend coming here. 10/10 read more

Dan and his team are amazing. Fast and great service. They are very kind and helpful. Highly recommend coming here. 5 stars all the way.

I always come to this location and always encounter such patient/helpful workers. I would recommend this location again for sure.

I really need to give a shout out to the crew here. Andy took care of me. Had me in and out. Fast service and reliable pricing.