I agree with others that the service was good and they seem to know what they're doing. Unfortunately, the gentleman who sold me my tires lied to my face when he told me the tires were made in America. The tire itself clearly states it was made in China. As you may know, the safety and quality standards applied to Chinese tires do not match those of American/European-made tires, and boy does it show. I will not be coming here again and have filed a complaint with the BBB. Buy tires here at your own risk. read more

Benn here alot like the customer service and the pricing. Fast friendly and keep you updated on what is going on with your vehicle

I visited this location once before and had exceptional service. I came back this time looking to spend some money on tires and brakes and came across "Joe Cool." This "manager" cared more about his ego than making the sale. When I asked about purchasing tires and brakes, he said that it would have to wait until tomorrow because they were short staffed and the last mechanic was leaving for the day. It was 3 hours before they were set to close. Strike one. Strike two; I asked to just purchase the tires now and come back at another time for the brakes. "No, just come in and do it all tomorrow." I then asked for a quote, and his response was, "what size are your tires?" I responded I didn't know off hand, but listed off the year make and model of the vehicle whilst eying his computer and wondering if he could be bothered to look it up. NOPE! "That means nothing to me," was his response. At this point I gave up and said never mind. I can't get the service or the quote, I will just go to my regular mechanic. His response: HAVE FUN! Strike 3...I turned around and said aren't you supposed to be a mechanic? And yet you have no tools to help you identify my cars tire size? He says "I'm a mechanic of 15 years. I build race cars. I could bring your car up to 1000 HP, how about that? I said yea but you can't close a done deal on tires and brakes. What happened to the old manager who was here? That guy knew how to treat customers. "I'm his replacement" was the smug response. And to that, I say and I mean when I say, is very unfortunate. So if you're looking to turn your 4 cyl sedan into a nascar, this is definitely the place for you. But if you're looking quality, knowledgable, customer based service, I recommend you avoid this shop. Good day. read more

I have to admit my experience started out a little frustrating. I made and apt, called to tell them I would be a few minutes late and was never told until I got here that it would be at least a 2.5 hour wait. Well I had not planned on waiting this long for the inspection so I was stuck without a car for that long. With that said the guys were incredibly kind and sympathetic to not only me but everyone else who were not so nice to them. Julian (I believe that was his name) had incredible customer service. He knew every frequent customer that walked in the door and was patient when not only myself but every other customer kept bugging him on when the car would be done while taking care of multiple customers on the phone as well. When my car was done Julian not only thanked me for my patience with them as I was one of few who did not raise my voice at him but also helped me out with the prices. I haven been to Mavis before but not this location so I don't know if the waits are always this long but even though it was incredibly frustrating at first i know it was not their fault. They are knowledgeable, friendly, have great customer service and prices!! Just be prepared to wait for a while and ask for Julian if you can! read more

This Mavis Tire Center in Buffalo is horrible! I bought four tires in November. I've had to replace two of the tires (four month from purchase date). They never have the tires in stock, and it has take over 7 day to get replacement tires ordered. Both times, the service department lost the original order, and had to re-order the tires. They blamed their computer system from being down, or the deliver truck from losing the order. Really a crappy experience. Not even an apology. read more

I used to go to a different Mavis and there was always great service, the people were so nice and helpful, but this place is not the same. My first experience was an inspection that I made an appt for and It still took almost 3 hours (2 before they moved my car at all). My second time here I had an appt for an oil change and I walked in and the guy tells me they aren't taking their appts. That's all fine and dandy but a call would've been nice so I didn't drive all the way over there. Thankfully valvoline across the street could fit me in. I will most likely not be going back to this Mavis. I do feel bad for the guys working there though.. they seemed stressed. read more

I wish I could rate this a zero. My first experience I brought my car in for the front breaks, they ended up doing both the front and back and tried to charge me full price. Thankfully they took some off and gave me an oil change for free. I went to cash in my oil change and my goodness was that a mistake. Picked up my car and my low oil light came on. I brought it back and they told me they put the oil in and it might be something wrong with my engine and to bring it to a Subaru dealer because they didnt know what was wrong with it. I then looked at the receipt and noticed they put 5 quarts of oil in... my car takes 7. Thankfully my engine did not sieze up with 2 quarts under the required amount. I then brought my car back to get one tire fixed because it had blown... that also was a mistake. They first tried to charge me for a warranty on the tire which I did not accept and they actually never even asked me if I wanted it, it was just on my bill and thankfully I noticed it and told them to take that off and I never accepted or wanted that warranty. And then for some reason they left my passenger window wide open overnight and it rained. My entire seat was drenched and there was water all over my dash and a puddle on my floor mat. I will absolutely never bring my vehicle back there and I sure hope this review warns other people to be causious when they bring their vehicle here. read more

Do not come here to get anything done. If I can give a 0 star rating, I absolutely would because they don't even deserve a 1 star review. I came here to get my brake pads replaced, and to get my inspection. When I got back, they tried to overcharge me for the brakes at 149.99 on each side, but the website said it was 89.99 on each side because they had a special going on. So after I showed them the special on the website, they gave it to me for 89.99 on each side. When I left with my car, as I was driving home I noticed that the wheel alignment was crooked. When I drove straight, my wheel was slanted to the right, and when I would straighten it out, it would go left. And then I noticed that my brand new rims all had scratches around the sockets. I was very dissatisfied and when I took it back, there was not a manager around. The employee assured me that when I spoke with the manager, they would get it replaced. I had to wait till Monday to speak with the manager, only to get dismissed. He was very rude, did not apologize, and gave me the number to a place where they polish rims. Take your business somewhere else. If you have a newer car, take it to your dealership. It'll probably cost a little more but at least they'll get the job done right. read more

I went to Mavis because they were having a buy 3 get 1 free tire deal and I was in desperate need for tires. I had recently gotten one tire of mine changed due to a blow. The gentleman that assisted me was pleasant and they didn't take too long which I was very happy about. I had asked if they could take my newer tire and put it in my trunk after putting all 4 new tires on. The gentleman assured me that they could and I believed them. A week later I went to my trunk to get something out and noticed there was no tire. I called them and told me they had already disposed of my other tire. I was mad, and to try to make it better they told me they would give me a tire from their JUNK tires. Which made me even madder given the tire they threw away had about 200 miles on it. I told them that I wouldn't accept that and they told me there was nothing else they could do for me... And became very rude. I was told the manager would call me back 4 times and I never got a call back.. Because of that I refuse to go back. Now I'm in need of another tire and I'm shit out of luck because they threw what I was going to use as a spare away.. read more

The way they line up their work orders can be unfair because if you don't watch or complain you will be sitting there for a while. I purchased 4 new tires in December because they had the most reasonable prices around. I specifically asked was there any warranty on the tires and the response was, "Snow tires are snow tires they just last for the season, there is no warranty". So imagine my shock when after about 3 weeks one of my new tires somehow got a gash in it and I returned to the shop for repair and the first thing the mechanic asked was, "Did you purchase Road Hazard?". I replied that I asked and was told there was none offered for these tires. Needless to say I was upset. I called cooperate offices and they very professionally and without hassle resolved the whole thing to my satisfaction. I will go back again but I will definitely be more persistent. read more

I came to this location to get my car inspected and was appalled by the condition my car was left in. My white leather seats, steering wheel, and arm rest were stained with grease. Leaving a paying customers car in such condition is unprofessional. When I approached them with the problem, I was directed to customer service and the regional manager who were both very nice and accommodating but will never give this location my business again. I have never had a bad experience with Mavis until I came to this location. read more