Place has changed in the last six months, new staff is incredibly rude. Especially Chris at the front desk. Thought I found a great spot with friendly staff six months ago but that's clearly changed. Do yourself a favor, go somewhere else if you don't want your time wasted read more

I bought tires on amazon and had them delivered here for a small fee to get them installed on my car. When I arrived I was given the full fee that was already established when I paid for it on amazon. I paid and waited for my car to be finished. When it was done he told me that I would need to pay an extra $142.76 for an alignment. Even though I had already paid the full necessary price beforehand. He was rude, shady, and condescending. DO NOT GO HERE!!!!! read more

Awesome customer service !!!! Very accommodating and friendly and very reasonable . Definitely recommend

Harold was very helpful and the service was done quickly. Good deal and very efficient.

Not sure whether I would blame the local Closter location but I made a reservation a week in advance for specific tires but what I came in for my appointment my reservation was unknown and my tires were not in stock. The staff was apologetic and offered me different tires but that's not what I came for. If Mavis is not going to honor online reservations and not have in stock what customers want when they come in then what is the point? A complete waste of my time. read more

Had a nail in my tire and worried about driving . Spoke with Orlando on the phone and said he could help me in about an hour. When I got there Oscar was there to help me, he was very kind and helped me out, said he took the nail out and put air in my tire. Thanks so much Oscar! read more

Dropped off at 1pm for a low tire pressure and they said 15 minutes. I Called back at 4 pm and they said almost done and they would call me when finished. Then they closed and I don't have my car. Terrible service and communication. read more

Great guys great prices. They honored my online tire price and they were fast. AAAAAA

Last month, I was on my way to a holiday party when my tire became low on air. I was in a pinch. Mavis Closter quickly got me up and running. Also, the staff were pleasant and helpful. This month, I had a follow up question regarding the repair. I swung by and they addressed my question. I appreciate the great service and how well they treated me. read more

Horrible service I would not recommend this place for an oil change at all. Took my 2020 Jeep Wrangler And had major issue since then. Had to take to the dealership for repairs. read more

Terrible communication. They told me an hour and a half job. turned out I dropped it off at 9am and it wasn't finished until the next morning. Four new tires. They never called me to tell me they were experiencing some sort of problem. I felt I was thrown to the "back of the bus". Just poor customer service, not worth it. read more

We purchased 4 tires from Mavis after shopping around other tires companies..they had the best prices and customer service was great. Overall, great experience and highly recommend. read more

July 21 just received 4 new tires on my Mazda 3. Oscar provided outstanding service! Price and timing was great!

I am truly impressed! I came here for a tire pressure monitor change but I will come here for more than that! Super helpful staff-Eric took care of my needs. Also checked prices-waaay better than my shop I used to go. So I am switching. Fast , professional and affordable! read more

I visited the store last night for fix my tire since I noticed a nailed on my rear tire. They initially offered me to replace whole tire because they found 4 places to be fixed. But actually they were just dust or stones or existing patch and finally the technician confirmed only 1 place need to fixed. After that the guy with white shirts charged me $66. Once I noticed that was cost for 2 patches as I check their invoice, I came back to the shop for refund they said come back tomorrow because they already closed, So I came back today and they refused the refund. I asked them to show me where they worked and they checked my tire again and agreed that they only have worked 1 patch but still refused refund because they said their manager approval needed. So they asked me to visit the store again just for refund. They totally wasted my time and very disappointed at this store as a Closter resident! I will not recommend this store for my neighbors. read more

This Mavis Location is a joke arrived at 1pm on my way home from manhattan because the TPMS light in my Audi had come on immediately the manager said i would have to wait until the end of the day and that they couldn't even look at my car until 5pm a flat repair take about 10 minutes and no one else was waiting here when I arrived. His customer service skills suck and his business management skills are even worse when a customer is waiting with a simple issue you move them ahead of another car with planned service! If i could give 0 stars to this location I would. I have done business with Mavis for many years and now im considering never going to another mavis again. read more

I called three seperate time all three times told to come in for alignment get there and none of there guys know how to do it so they recommended bergenfield or hackensack both those locations are lost for words also the computer the machine is hooked up to tells you how to do alignment read more

Super fast and great prices. Much better than taking it to the dealer. They are very thorough and quick when it comes to finding an issue on the vehicle. read more

These guys stink. In July, I bought 4 tires, had a wheel alignment, oil change and replaced front brakes at the Closter, NJ shop for my daughter's Honda Civic. Total bill was $890. One of the tires keeps leaking air. Went to the shop this past Sunday and asked if someone could check the tire. I was told that they only had 2 servicemen and they couldn't look at it for at least an hour. This morning, I went back after checking when the shop opened for the day. Their website said it opened at 8:00. I got there at 8:25 and there was no one at the shop. It was completely locked up. Went back this afternoon at 3:30 and asked again if someone could look at the tire. There were three workers in the shop. I was told they could not look at the tire for at least 40 minutes. I told the desk person that this was the third time I had been there and couldn't they just take a quick look at the tire. He said that one of guys was working on a car. I asked about another guy who was standing around. The desk person said he was out to lunch! At 3:30? Complete bullcrap. Can't believe this is how they treat their customers! I'll never go there again. Instead, I'll take it to a local mechanic, who will immediately use a jack, find the problem and fix it. read more

Had to get four new tires. Very cheap. Staff was very friendly. Only problem was the longer than usual wait.

Several months ago,I bought tires online and had them shipped to the Closter location where I experienced excellent service. An employee named Oscar took amazing care of me and deserved the excellent review I posted at that time. Fast forward to January 27th, 2022.......... I pulled in to use the outside air pump. I spent around 20 minutes trying to get it to work properly. No dice. I went inside to see if they were aware of the malfunctioning pump and if anyone could check to see if the pump was operational or if there was another pump I could use. I was told that someone could look into it IN ABOUT AN HOUR AND A HALF. I asked why I would have to wait so long for something that would take about 5 minutes to resolve. I was then told to ask the three people in the waiting area if they thought I should be allowed to go ahead of them to get air in my tires. One shrugged his shoulders and the other 2 customers didn't respond. I didn't appreciate this tactic, feeling it was unprofessional as well as wrong to put those customers on the spot. I then asked to speak to a manager. He claimed he was the manager, which I found hard to believe as I doubt Mavis would appoint someone so lacking in social skills to a management position. His name is Raja. And that's not the worst of it. When I originally approached the counter there was an Asian customer standing there. When he asked how long his type of service would take, Raja replied "Come back in a week and a half". Seriously? Was this his attempt at humor? If so, the joke was lost on me and the other Asian gentleman in the waiting area who sounded slightly perturbed stating "You know there are a lot of Asian people in this area". Raja's reply..."I'm Asian too". I'm also in the process of A) finding out what Mavis's masking policy is since Raja was unmasked and B) forwarding a copy of this review to Mavis's corporate office. I honestly can't recall a more unpleasant customer service experience. read more

Very professional and kind I highly recommend. Eric very good service and employees real and honest and fast the best I found in a long time I bring all of my 4 cars to them ask for Eric affordable read more