10 days later and corporate still hasn't done anything about the major error on the part of the store's technician, which clearly demonstrates how Mavis only cares about taking your money and providing horrible customer service. Avoid working with this company if you can. read more

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Super fast service. Everyone in the ship was very helpful. Issue was solved very easily read more

I don't normally leave reviews but I felt compelled to highlight how awesome and accommodating the manager Mike and Fahim were during my experience. This was actually my first time purchasing tires and I had lots of questions. They were very patient and took the time to explore tailored options for me. They walked me through each step and made sure I was fully educated on my service. Not to mention how kind, warm and friendly they are at this location. Really a great team that goes above and beyond for their customers! Thank you so much Mike and Fahim for making this such a seamless experience! UPDATE - I actually had to come back after 2 weeks because my tire popped on one of the many NYC potholes and they told me to come in, service my car and had me done promptly. read more

I had a great experience. My issue was taken care of promptly. The guys were professional and friendly. I'm a returning customer.

Called the shop around lunch time, no need to schedule a vist so went to shop after work (4pm) same day. The big guy with a good heart (Mike) addressed my concern which is just one new tire that is close as the other 3 tires (with just 5k miles on it). Explained everything to me in a very mild and friendly way how its going to be. The cost is very reasonable. And that's it! Im back on the road with confidence. Thanks guys! God bless all of you! Keep up the good work! read more

I tend to buy tires a lot so I am a regular customer.Ive been to this establishment multiple times which has good service but the manager is always getting out of character and saying threats to the employees infront of me the customer which is unacceptable and unprofessional. I actually was worried about my safety my last visit . I recommend friends and associates to this establishment and I dont want to put them in harms way . read more

Service is fast and sufficient. I came in for a new tire. I walked in at 155 pm. Out the door before 230 pm. Micheal was very helpful.

I went in about 8 AM to address a popped tire thanks to the monstrous potholes on the Belt Pkwy Service Rd. The shop was fairly empty and I was able to get service right away. Rashi took the car in. About 30 mins later the mechanic called to tell me the tire also had a leak. Given that I have warranty the the replacement would be covered and I'll if have to pay was for the labor and taxes. I had my car back by 10:00AM. Excellent service. read more

Mavis Discount Tire - Tires and more tires - Auto Repair Near Me - Jamaica, New York

Tyrone, Mike, Faheem, and the entire Mavis crew are very efficient, hospitable and great at their job. Highly recommend for anyone in the Queens area!! read more

My review is for the location at 166-15 Baisley Blvd., in Jamaica, NY. It's been a while since I visited the shop and had the experience I did, but I still think about it and it still bothers me so I decided to write a review. At the time I visited the shop, the GM, whose first name was Daniel, is the person with whom I had the encounter. I went to have my SUV serviced; it needed new tires, brakes, rotors, and some other work. The long wait and interaction with the GM didn't make me comfortable having all the services done there, so I decided only to have the tires changed there and the rest of the services done elsewhere. I left the wheel lock key for them to be able to change the tires. Since I'd brought it in later in the day, I had to leave it there overnight to be serviced. I picked up my vehicle and had it for a couple of days before I noticed that the wheel locks were not on the wheels. I looked in the glove compartment and also noticed that the wheel lock key wasn't there. Upon making this realization, I returned to the store to ask about the wheel locks and key. I calmly inquired to the GM about the situation, thinking it might have been an easily fixable mistake they made, and he immediately became enraged, loud, and rude, directing multiple curse words at me. When I responded to him, I saw that he just got louder and more aggressive and wanted to escalate the situation; it seems as though he was having some enjoyment in being threatening to a woman. With this realization, I decided to leave the store and at this point the GM followed me outside yelling at me at the top of his lungs until I got into my vehicle. I got the rest of the services done at another shop where they were cordial and professional and were happy to put on the new wheel locks that I had to purchase. That GM, Daniel, who was assigned to manage the store and other workers, was highly unprofessional and put it on a grand display for his employees to see. I would never return to this store again for the lack of integrity and gross lack of professionalism to which I was subjected. read more

Reggie the manager was very helpful and really got me out of a bind. I'm thankful for the help. There was no price specified, but the mechanic asked me for $20. I told him I definitely didn't have that amount in cash, I opened my wallet and he said "you can give me that". So I gave him what I had and that was that. Thanks! read more

Jay and Mike helped me out. They are friendly and honest which does come around often nowadays. I will gladly continue to bring my truck here for service. If they can't fix the issue they offer clear and honest advice on the next steps. I feel like I got a great value. 10/10 recommend. read more

I went in for a check engine light, expecting an expensive bill. Instead I was told the problem has self corrected and not charged a single penny for their time. Were courtesy on on the phone, took me in immediately and were great about communication. Honest, friendly, clean work area. Never felt more at ease as a female with minimal care experience- will definitely be back and would recommend highly. read more

I absolutely recommend this Mavis. The manager Reggie and the mechanic Duwane, as well as Freddie are so nice and Informative. They explained in great detail what was wrong with my car. Very accommodating and I will ALWAYS TO THIS MAVIS, just because of they're professionalism. I will recommend this Mavis location to others for sure. I give them a 10/10! read more

I am from out of town and showed up with no appointment, to get help with my tires. Store manager and staff was very helpful, they took the time to explain, the service was quick and efficient, and I am satisfied. If you're in the area or not and are looking for car care this is the place to go!! Excellent Customer Service & Staff read more

I came for a tire change last minute and the guys in the shop took me with no issues. The manager Reggie was also very helpful and generous.

So, where do I begin with these amazing guys? I am a disabled single mom who came to this location on an emergency basis back in May 2024 after I purchased a used Ford minivan and was not too comfortable with the way the brakes were acting. Although it wasn't an imminent threat at that exact moment, the brakes' response time was a little too slow for my comfort. I brought it to Mavis of Baisley and I was first greeted by Fahim and Duwane. Soon after, I met Mike the manager. They were pleasant and acted more like customer service reps than mechanics. No offense, but I have always encountered mechanics are more animated and social with what's under the hood and not the person who drives the car. The shop managers are usually the ones who act like the hosts of the party and do all the socializing. Not these guys. They were busy hustling on their jobs AND making great effort to smile, make eye contact, and treat me with respect and humanity. They updated me frequently without a sense of frustration until they were done. Then they brought me good news and told me that my brakes only needed a flush and brake fluid. I made the decision then to make them my official repair guys. Since then I came back and bought four new tires, and Mike the shop manager, Fahim, Jay. Louis and again, Fahim and Duwane treated me and my family like we were VIP customers. They remember your names, car, repair and upgrade history, and explain everything fifty times as if it were the first time if they have to. They make the environment friendly welcoming, and make you forget that you're there for car trouble. They treat their customers like family...no matter how cheesy it sounds. I am very happy to have chosen them as my official car folks, and I will be recommending this shop to everyone I know personally and publicly. You are all valued and appreciated. THANK YOU GUYS! read more

I made an appointment online and they had it in system and everything went like clockwork. Good service. I use this shop all the time for tires and repairs. Freddy at the service desk was very helpful. read more

I went here in a sense of defeat. I ruined my tire while parking. I was traveling the next week and really needed my vehicle in top shape. When I arrive, I spoke with Reggie, he was nice, welcoming and informative. He gave a wait time for how long it would take them to assess the vehicle and contacted me when he had a clear plan forward. I needed a tire ordered due to the make and model of my car and Reggie took care of it. My car was ready within a day and I'm happy with the service I received. I highly recommend going here for car troubles. read more

I told my mom to drive all the way from Brooklyn NY to Middletown ny so that the Guys at Mavis on Dolson Avenue Middletown ny can fix her car. Joseph and his crew did a great job. I spoke with my mom a week later asking her about the car and she said the guys did a great job her car drives like brand new. I also had an issue with my front passenger side tire and Austin took care of that issue ASAP now my 2014 Toyota Avalon drives like brand new as well. I will recommend friends and family any time to visit this Mavis on Dolson Avenue Middletown NY. They take the time to inspect and keep you posted on the work needed for your vehicle. I am only posting this from experience I never leave a five star where it does not belong. This Mavis made my mom's day and mine an A+. Hope others will provide great customer service and support like this team. Keep up the good work guys. read more

Very fast and reliable service and they are placed conveniently in the neighborhood, definitely will be going back to these guys for all my vehicle maintenance, highly recommend demitri & fredrick when you come. read more

Great group of guys very courtesy and wonderful customer service. Went for an oil change was in and out.

I made an appointment online and when I arrived early, the person in reception could not find my information. He was then generally rude and NOT helpful-- he actually sent me out to my car to determine what tires I needed! Isn't that his job?. I simply left. Very dirty store and waiting area. Absolutely UNPROFESSIONAL. read more

Got service today as usual. A new face was there and he helped said he was the new manager, He said his name was raze. He was very Rude. I would not do business there as long as he is there. The team is fantastic and doesn't need any new additions. Amen Dee Kd Neil Leon Have all worked on my arm in the past. Stop changing what is not broke read more

I had a bad experience with a substitute manager. When I went back, I found the real manager of the store and spoke to him and he took care of everything. All is well that ended well. read more

My first time there was for tires , Rob and Leon helped me choose the tires that are best for my vehicle the tires were reasonably price. I will definitely visit Mavis again , staff is knowledgeable and helpful. read more

I understand long waits due to COVID but this was an exponentially long time. I waited more than 3 hours and I wasn't even seen, I'm a patient person but due to the pandemic there was no place to go other than sitting in your car and since they had my keys I endured 90+ degree weather with no air conditioning. The only saving grace is that they were polite. I don't like leaving reviews but this had to be said. read more

I came in for tire the service was great and they did a great job and wiper blade and a good discount on my tires and wiper blades

I took my car to this location twice and the service here is horrible. You make an appointment and your car is never ready on time. I took my car the first time Sunday December 27, for a 9am scheduled appointment for front and rear brake pads and rotors. Waited in the shop all day until after 7pm only for the work not to be completed. I was told that the front was done but the back was not because they said that they needed a tool to take off the rear caliper. Which I found out later was a lie. The second time I brought my car to them after many failed appointments was in April to get the back brakes and rotors replaced. My appointment was set for 8am and didn't leave this time until well after 2pm. After the job was completed I noticed my car was making a noise so an appointment was scheduled to bring my car into a Volkswagen dealership to diagnosis the problem. The dealership sent me a video showing that the caliper clip was not put back on after the brakes were done along with a $200 invoice for parts and diagnosis. When I called back to Mavis I spoke to Douglas the manger, to explain the worker that worked on my car forgot to put the caliper clip on, he was very rude and unprofessional. It appears that Mavis chooses to conduct business this way with its customers and I no longer will be doing business with mavis again. I recommend nobody else should neither. read more

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Came here in need a tire changed was told they wouldn't be able to get to my car for about 2 hours came back 2 hrs later and was told they wouldn't be able to get to my car today. Mind you they close at 6pm was given no explanation or a possible solution to my problem just turned away. this location or any other Queens location will be receiving my business read more

KD is an amazing mechanic and was able to assess the problem I was having with my car right away and offered an immediate solution. Thanks to him I am driving home worryfree. read more

Have been going here for several years now. Got my new tires from them, get oil changes, inspections and brakes. Great customer service. Leon is very professional and upfront. If it's going to take longer than he quoted, he calls. read more

Personally had an amazing experience. Would definitely go again. Friendly, honest, and helpful staff. Forgot their names but I remember a gentleman named "Leon" who was very helpful. read more

Um... Exactly what you'd expect patronizing anything on Baisley Blvd (if you know what I mean). Soooooooo... The manager(so he says) quickly pointed out that my car doesn't qualify for the brake special($59.99) without knowing what car I have (seriously). He then asked for my lic plate#, pulled up my svc records from another location and showed me where I previously paid $99.99 for my brake job (DUH! That was the promotion you guys were running at that time , 2 years ago!). Anywhoo, I decided to call another location, was told that they'd be able to do it and it would be either the advertised $59.99/ worst case scenario:$69.99 because of the car I have. Sir, keys please! I'm outta here. Also, he didn't want me to wait around? "It will be very long. Sure you wanna wait? Fine then, have a seat" with a stink attitude. Hellooooooo? What's the problem? I'll wait if I wanna! No one is even here except for a man complaining about being here for hours and all he's getting is new tires. Whatever. Don't go here. read more

Don't go !!!!!! Went there for my power steering issue. Picked up the car steering was still squeaking, told me give it a few days,there are some air bubble. NOT!!!!!! Lose my steering ability. Took it to another mechanic, the clamp Mavis used was too big, didn't fixed the lining or replace the pump. They maybe good for tires but that about it. Looking for a refund read more

Excellent service. The staff is efficient, friendly and courteous. The wait was reasonable considering there were a lot of cars to be serviced - not outrageous. The staff was informative, as well, letting me know what needed to be done as far as maintenance reminders -power steering, oil change, etc. I have no complaints...will be back again for routine inspection. read more

Should have walked back out the door when pricing tires the guy went straight for the highest priced tires and when I asked for price of cheaper ones guy behind the desk attitude changed. Even with his attitude I was still going to purchase tires from there . Things went left when I told him I only wanted to purchase the tires not get them installed , the guy behind the counter told me that I cannot purchase tires not being installed by Mavis with a credit card cash only ! Let's just say I took my business elswhere where I received great customer service... read more

Where do i start with this review. Horrible Customer service. I made an appointment last week for getting my tires replaced at 11am today and got a confirmation saying that it is all good to go. I drove 40 minutes from my home to reach there just to hear that the tires are not delivered yet and will be delivered at 2pm. Why would you give someone an appointment when you cannot even honor it. So i left the place and came back around 145 when the tires were delivered. Again no apologies and the guy took the keys and asked me to wait and said it should be done in about an hour. It took them freaking 1 1/2 hour to just pull in my car into their garage. They should have taken my car right away for service to honor my 11am appt for which they gave me trouble earlier. After a wait for about 3 hours they finally brought the car to me again with no apologies what so ever. Thats not all they filled the new tires with 41 psi where as the manufacturer suggested pressure for my car and the same tire size is 35 psi. Really? Wasted my entire day. Horrible experience. Stay away. read more

On 11/19/16 I took my 2013 Honda Accord for brake service at Mavis Discount Tire on Baisley Blvd. I left the car there for them to check the brake system and then call me to let me know what service needed to be done. The store staff called me several hours later to tell me that I needed brake pads and to flush the brake line. I agreed to the he service, paid the cost and left the store. Less than 1 week later as I was driving I heard a grinding noise. I called the shop and was told to bring the car in. When I got there after they inspected it the manager told me it was some rust on brakes that was rubbing against the pad. He said it was a common issue and told me they would clean it off and it should stop. Again about 2 weeks later the grinding continued and I brought the car back to now be told I needed rotors. The same manager informed me that would be additional $60 per rotor. I'm confused as to why twice before when the car was inspected not one person from Mavis told me I needed rotors but now that they pads they put on are malfunctioning now I need rotors. I declined the service because I no longer trust these mechanics or this company to service my vehicle. I had been a long time customer but as of today I will never come to ANY Mavis tire and I will advise everyone I know to do the same. To say I'm disappointed is an understatement; I'm sad (almost to tears as I'm typing) and I feel taken advantage of. I am a single mother and I drive my child in my car daily and to have a company take advantage of me and take my money (which I don't have to spare) is frightening. I thought the days of women being taken advantage of in mechanic shops were over. I guess not at Mavis Discount Tire. read more

These guys are amazing. From the front desk guy (Edwin) to the mechanics at the shop. Amazing team, great customer service , and they don't scam you. They will tell what you don't need done. Only place I'll go for my car from now on . read more