I came here last year to get my coil springs replaced. I gave them all the instructions, drew out in a diagram what I wanted to do, and they did it wrong twice. It is almost as if the mechanics have no ability to reason or use basic sense. After the two mistakes they made, and my car was out for two days instead of a couple of hours, I later discovered that they didn't install the spring correctly. So I had to take out my jack and lift the car to adjust the spring. Expensive, time consuming, and overall poor experience here. read more

My experience with Mavis so far has been quite good. First impressions are big for me, especially since I used to work in an auto repair shop for a number of years. Cleanliness and professionalism are huge to me when I walk into a shop. So far, this place exceeds on both fronts. It also helps that I did my own research, knew exactly what I want and I know what's what when it comes to most of my vehicle's functions. For those of you who ever feel "tricked" into buying more than what you came for, take some responsibility for yourself, and if you're not sure of anything, do some research for yourself, take your vehicle to another shop or two and get another quote. It won't hurt anyone's feelings (but your own) if you do or do not do this on your own. The only thing that was a little disappointing was that the gentleman I talked to at the Mavis call center did not properly put in my ticket for the day, but they are still getting me in and getting some new feet for my ride (tires that is). But so far so good! read more

A 9:30 appointment and 3:30 just finishing up. No interaction with any rep as to the delay. A girl comes in with a tire that's low and it's up on the lift and 3 guys are checking the tires for potential leaks. Never again . 4 tires was supposed to be 1.5 hours. At least when a appointment is made it should be honored. Don't make the mistake of keeping me un informed. I could have spent the first part of the day working. Live and learn- they didn't respect my business . I in turn will never be back. read more

Unfortunately, I ended up at this place because I got a flat on I-95. When I first arrived, they told me they were too busy to do a plug, and that it would have to wait until after the day. Traveling with 2 infants, a 3 yr old and a dog, this would not be an easy wait. Fortunately one of the mechanics showed compassion, and helped us immediately. He also made sure it was done right. read more

It is under new management and they're running the place to the ground.. Their time estimates are just guesses intended to bring you in. If they say it'll be ready in 30 min expect to wait all day. They have no concept of keeping appointments or time management. They get a ton of business but that's due to its old reputation of being fantastic and taking care of customers. I'm sure that will start dwindling down unless they shape up. If you value your time it's best to go elsewhere like Hank May's. read more

Called three days in advance to make an appointment. When I arrived they told me I'd have to wait several hours for their tech to finish up a car and take his lunch break. They also rolled their eyes when I asked for them to align my wheels to my own specs. I went to Hank May's where they know what an appointment is and didn't give me any BS. read more

I've always had very friendly service, both from mechanics I pass in the lot and anyone working the counter. They provide their best estimates for timelines whenever asked and prices seem fair. Even stopping in for seemingly small issues (one tire's pressure being off) they take their time to ensure there are no underlying issues. read more

Service was fast They gave me a choice of tires to select from. I arrived close to closing time They took good care of me read more

Excellent customer service. Great experience beginning to end. They gave me a coupon to save money on the alignment of my tires. I will definitely return. read more

After 50K to 60K in miles, I had to put on new tires for both my car and wife's. The Mavis team was excellent in service and pricing matching the Tirerack price and beating local shops such as Hank Mays. Give the Mavis team a go! read more

Overall a pretty decent tire shop. Good prices and they will also mount tires/wheels purchased elsewhere. read more

Mavis Discount Tire - Auto Repair Near Me - Riverside, Connecticut

Can't really say enough about this place. Yes, it's probably strange to say you have a "great tire guy" - but with this place, it's true. For new tires, they're incredibly reasonably priced, open 7 days a week, do work quickly and without an appointment being necessary. A few weeks ago I completely annihilated one of my tires on a curb - they were so reasonably priced and accommodating with the repair (the rim actually ended up being cracked and unrepairable)- when I brought in the new rim, they had the job fixed immediately which was a welcome relief for late on a Sunday afternoon. Incredibly polite staff, comfy seating, open communication, and never feel like they're taking advantage. If you live in the Stamford/Greenwich area, definitely check this place out! read more

I typically abhor going to any car service shop (doesn't everyone?) I can do most of the work myself and I hate to pay someone else to do it, and I also don't find the industry to be staffed by the most trustworthy employees. This Mavis couldn't be further from the stereotype. Every single one of the staff I've dealt with there is friendly, positive, and helpful. Their prices are more than reasonable, and they'll actually try to talk you out of doing unnecessary work (I've experienced it myself and have overheard more than one conversation there with other customers going through the same). read more

I found myself with sidewall tire damage on the Sunday of July 4th weekend only a few hours before I had planned to leave for a 70 mile trip back home. Not wanting to make the long trip back home on a spare tire [or the tire with damage!], I was in a panic- where could I possibly get a new matching Michelin tire for my Lexus Rx on a Sunday afternoon? Mavis Tire of Riverside to the rescue! I called ahead of time to make sure they could fit me in that afternoon. I spoke with Omar who was very polite, calm and told me I did not need an appointment for them to accommodate me. I clarified that even if I couldn't get there until 4:45pm with a closing time of 5pm, that would be ok- they would still help me out. I headed over immediately. Mavis was located conveniently off of I-95 in Riverside. After I parked my car, Omar came out to take a look at my tire; he confirmed that he had the same matching tire I needed in stock. It took all of 5 minutes from the time I arrived to when they started working on my car. Omar told me he needed ~ 1.5 hours to complete the job. There was ample sofa seating, desks, a water cooler, a tv, and magazines in the lobby while you wait. Since it was a nice sunny day, I decided to go for a walk outside. Omar called me after 1 hour to let me know my tire had been switched and that I could return at my convenience to pick up my car. I was also very pleased with the price. The tire + labor was a very good deal. I paid after the work was completed. I called Lexus the next day to ask what they would have charged me for a new tire, and it was ~1.5 what I paid at Mavis. The only thing that I didn't like was that they left my keys in the car after they finished the service. Yes, it's Greenwich, but I would have preferred that they didn't leave the key in my Lexus for someone to drive off in. Other than that minor event, I was thrilled with the convenient, speedy, and polite service I received at Mavis Tire. You can't beat a good price with Sunday service. read more

Emil, Grady and Jose are very helpful and friendly. They are extremely professional and honest. I have been going to Mavis for years and I would not go anywhere else for my tire needs. I am very happy with my tire choice and I appreciate all their help and advice. read more

My family has been using Mavis Discount Tire for years, however I was extremely disgusted with my recent experience. I purchased four new tires for my pickup truck. Upon completion of the installation, I paid almost $1,000 for the four tires, balance of four tires, and a $79 wheel alignment. After I paid in full for everything, I asked for the spec sheet of the wheel alignment. The guy goes in the back, comes back and says, "We forgot to do the wheel alignment". They surely didn't forget to charge me for a wheel alignment! If I didn't ask for the spec sheet, they were going to let me leave after paying for a wheel alignment and not getting one, and my brand new $1000 tires would get worn unevenly. It makes me wonder how often they charge for a wheel alignment and "forget" to do it. I then waited for them to complete the alignment. Secondly, the tires that were previously on my truck I had asked them to save so that I can reuse them in the spring. Once I got home, I realized my spring/summer set of tires were completely butchered while Mavis dismounted them. (See uploaded picture) Now they are completely unusable. How can a tire shop not know how to dismount a tire without damaging it? Lastly, about two days after Mavis installed my tires, I took my truck on the highway. The weights on my rim (from Mavis balancing the wheels) went FLYING off the wheels when I got my truck up to about 60mph! Luckily they didn't hit anybody or any other cars. I took my truck back to Mavis right away and spent another two hours in their waiting room. They replace the "clip on" wheel weights with "glue on" wheel weights. I drove on the highway two days later, and some of the "glue on" weights fell off too! Now my steering wheel shakes every time I go on the highway because my wheels are not balanced. Now I know better, I will bring my truck to a mechanic that knows what they are doing. I will bring my truck elsewhere to have them properly balance my wheels and to replace tires in the future. I will never return to Mavis Discount Tire and I surely will never let them touch any of my vehicles in the future. read more

Mavis Discount Tire - While purchasing new winter tires, I asked Mavis to save my current tires so that I can reuse them in the spring. Mavis ruined all my tires! - Auto Repair Near Me - Riverside, Connecticut

These guys always take care of me. Whether I just need a simple flat repair, rotation, balance or a whole new set of tires, they never fail to efficiently and thoroughly take care of my tires. I couldn't be happier. read more

Terrible service wait time is unbelievable, I waited for 5 hours and they told me they don't have parts yet it's on its way. You are going to waste the whole day there waiting. Terrible, NOT recommended at all !!! read more

I have always had good experiences with Mavis - and Emir, in particular - and I find their pricing to be fair. Very professional and courteous staff. Service can take a while, but if you chose to wait, they have a TV and couches and work space with WiFi. read more

Great service and open 7 days a week. Convenient to a nice strip mall that had a Starbucks, McDonald's, chipotle and other restaurants if you need to wait for the service. read more

Brought my car in for all four new tires and alignment. It was a busy holiday weekend and you could sense the frenetic energy as they were rushing to get the work done. When I picked up my car it felt funny from the start and I brought it back for them to check the torque on the nuts and also double check the air pressure- thinking that might be the issue .... then I happen to bring it in for service 4 days later for maintenance at the mechanic and asked him to check my tires because my steering wheel would shake at high speed - and guess what? My tires were NOT BALANCED!!! The mavis guys had used old weights and had not checked the balancing at all!!!! Bottom line rushed work - and incompetent technicians- avoid if at all possible!!! read more

The staff at Mavis helped me right away when I pulled in with a flat tire. Grady at the counter was very nice. The prices were fair. I got quick service so I could get to work. I would definitely recommend them. read more

*stay away* no option to give zero stars otherwise i would they straight up lie to your face i went for a tire replacement on monday, didnt get my car back until friday they said my rim is cracked and that it needs to be replaced after 4 days of not having a car and not being able to go to work i find out my rim is bent not cracked, they wanted to charge me $1000 for a bad quality rim plus labor horrible experience, ended up paying $180 for an achilles tire that originally i was told it was going to cost me $120 i even put warranty on the tire but they said if the tire cant be fixed i have to buy a new one????? liers and scammers i went in desperate help, got my car towed to that location, they badmouth my previous work ive done in my car saying they could do better and they totally took advantage of my situation, probably because i'm a woman. stay away from this so called discount tire shop read more

I made an online appointment two days before bringing my car in. Got there on time...11 am. Even with an appointment it took them 4.5 hours FOUR and A HALF HOURS just to get the car into the garage for a simple tire swap..TWO TIRES. While waiting, I saw a couple walk-ins come and go, while I'm sitting there waiting. Didn't get the car in the garage until 2:30...WTH All the while I'm listening to the mechanics yelling and screaming like drunken college kids, hearing a never ending conversation about ordering lunch, etc. The managers excuse? He had to give a couple of his guys lunch. I missed lunch because I'm stuck here....glad his people got to eat. It's now 3:15 and they're STILL talking about lunch. Finally go to pay, another manager could only have been doing this on purpose, slowly completing the card transaction, slowly, at a crawl, tearing out the receipt, tearing off the perforated sides, sloooowly lining up a business card with the edge of the receipt to staple it....my God..... And on top of everything else, the tires, which were supposed to be mounted on the rear, got put on the front. I've been bringing family's vehicles here for over 20 years...no more, I'm going to TownFair Tire from now on. read more

DO NOT COME TO THIS MAVIS !!!!!! If I could give this place a ZERO, I would. The WORST OVERALL service. The store manager is RUDE and my car is damaged. Customer service was called and they didn't care to correct the problem, they blamed the problem on me. read more

Horrible service. Bad attitude and a tremendous amount of swearing by the workers. A service manager named Devine refused to help me and drove off. Will not come back. read more

The follow on to the previous review of very poor brake jobs on my two cars, I thought it may useful to report further interactions with Mavis Discount Tire, Riverside, CT store. I got a call from Mavis Customer Support and she enquired if problem was fixed. I said no one got in touch with me and how would the problem be fixed. I asked if she is promising me to fix the issue with better quality brake pads and rotors. She promised me the manager James will be calling very soon to discuss the steps. Over a week has passed and no call/message. I am not sure what to make out of it. Also, on further reading comments on this post, James in Riverside, Connecticut location seems to be a big problem for Mavis. He treats his customers poorly, never apologizes for his mistakes and runs this location in a way that delivers very poor quality of work. I am not surprised that I never got a call back, because it is James. I sincerely hope that Mavis will do something to fix this. The location is so convenient to me as this only half a mile from home and now, I have to go further away. They have also lost a customer with three luxary cars and they have made a fortune in last 5 years selling me run-flat tires. I wish I should not have gone to them for brake jobs and kept the relationship. read more

This establishment is professional, generous and honest. My 2001 Prius gets driven an average of 15k/year; I just hit 250k. Mavis of Greenwich has saved me a lot (compared to my dealership's much loved service department, Toyota of Stamford). Dealerships are expensive, so on less Prius-specific issues, and all my tires, I come to Mavis. They have fixed many "little" things for free: courtesy lights, for example ($25 at dealer). This last visit, my heat shield connections were deteriorated, and it was rattling. The dealer would only replace the entire shield (almost $500 all in). Mavis reattached it and refused payment, even for 1h of labor. In regards to corrosion on the shield itself, they said I coukd safely get more use out if it. So between my guys at Toyota of Stamford and the excellent service here at Mavis of Greenwich, I'm happy! read more

Great service and great people. They have helped me out numerous times with my tires, especially when my dealership chose not to. Plus they are not outwardly expensive, and if they can help it-they try not to charge much. One time I was in like three times in one week and they never charged me for sealing two of my tires. Plus the staff is always willing to help, and very knowledgeable. I trust them, and I recommend them to anyone who, like me, is totally oblivious when it comes to cars and how they work at all read more

WORST SERVICE!!! I called for appointment almost a week earlier before I came in. But when I came in I still had to wait for 4 hours!!! What's the point for that stupid appointment I've made with them!!! When I asked the guy at the counter said he couldn't find my name on the booking system, may be they didn't put on the appointment system when I called. EXCUSE ME!!! IS THAT MY FAULT???? I already asked for the confirmation email but he said no need for email. Now, WHAT!! Discount offer doesn't help! I lost my time and had really bad experience at first time. Ask me what you would do!! Improve your service and booking system! Make it efficiency! Don't know how! Use opentable.com, you will know how! read more

I went to Mavis to get new tires because I blew my tire out in the snow storm. After putting the tires on they told me my brakes were at 90% and needed to be replaced ASAP. They said I shouldn't drive without replacing the brake pads and were very aggressive on the phone when I declined to get this done. I took it to my home dealership who told me my brakes weren't even at 50% and don't need to be done for months. I felt like Mavis took advantage of the fact that they knew it was right before a holiday and that I needed to drive etc. I also felt like they thought that as a young female I would be an easy person to convince to spend more money. I have no respect for this place and found them extremely rude. read more

Definitely avoid this place. I had decent experiences here in the past but only really went there because the location was convenient for me. I knew they were overpriced but went with it anyways. Then, I bring my car in one time to have my summer wheels changed to my winter ones (which costs about $60 here, I've since had it done for $12 at Midas) and when I came to pick up the car, my iPod and gas cards were missing. I had left them in there thinking a place like this in the heart of Greenwich would have trustworthy people working there and would be well supervised. The manager told me I was outside of my mind to think that they took anything. I'm not crazy. Called the credit card company and they said the gas card was being used at the station RIGHT ACROSS THE STREET. I told the manager this and he still didn't believe me. Didn't even offer to reimburse me for the service. STEER CLEAR! read more

I have scheduled my appointment to have 4 tires replaced. At the time of scheduling I asked how long it's going to take and was told 2-2.5 hours. My appointment was at 8 am. So today I arrived at Mavis at 8 am and was informed that they do not know when my car is going to be ready, and that they have few cars from yesterday. After I question it and reminded them I was told it will take about 2 hours the guy rudely responded no "I told you the job takes about 2 hours" . Please .... I did not ask how long the job takes when I was making the appointment I asked how long it will take to get my car ready. Anyway I left my car called them at 11:40 and they did not even started working on it. I canceled the service and picked up my car. Horrible customer services no sorry , nothing . I was about to spend almost $800. Btw I went to firestone on east Main Street in Stamford and had all my tires changed at much lower price( same day no appointment)And customer service was excellent . Stay away from Mavis - horrible business! read more

Not sure why I keep going here. They do not respect your time. Dropped off at 10am. I wanted to wait for it to get brake pads done and tires rotated. Said don't wait they are busy. Will be done by mid- afternoon. Now 5pm and still nothing. I call them and they said SHOULD be done my end of day which is 6PM. If you can't handle the work don't take it on!!! read more

Came in today 9:30 appt line out the door. Have a nail in the tire guy says 3 hours 3 HOURS for a nail. Place is way to disorganized and I don't get why. And what's the point of making an appt if the damn walk-ins get priority over the people who actually planned ahead and got an appt. read more

In the past I have had great experience with Mavis, Eddie the manager has always been great and his team has done good work at a fair price. Today though was not good. Rich handled my business and it did not go well. First after being asked to look at the breake pads Rich called to have me come look at my car and stated "you need new brake pads (I was not surprised) and new rotors (additional $500 cost - I was very surprised). Rich said it was a safety issue so I authorized the work which he also said could be done in 1 hours time as they had all the parts. 1 Hour 45 minutes later I went to look at my car and the rear rotors had not been changed and the front brakes pads were missing. When I spoke to Rich he now said they could not get the rear rotors, I asked if this meant I need to go to my dealer and he now said "the rotors were not bad and did not need immediate replacement. The front rotors had already been installed. Also they did not have the pads for the front and were waiting for them to be delivered. Rich had no intention of telling me this until I tracked him down and confronted him after his 1 hour became close to 2 hours waiting. I finally got Eddie involved again and things were sorted out though I still had $300 of brake work done I really didn't need and I ended up waiting more then 3 hours when I had planned 1 hours time. Eddie made adjustments as he could but I am still upset. Bottom line: I would go back but I will insist Eddie handle my cars I will stay away from Rich he tries to oversell ( from a matter of safety to recommended to insure against noise), does not communicate well and generally was unimpressive in his handling over clients. UPDATE: Feb. 14, 2013 Mavis Corporate did follow up on my complaints and took additional action to ensure their service is brought back to the high levels I have always experienced in the past. They have gone the extra mile to reach out to a customer and address problems. I am satisfied with the efforts Mavis has taken and will return their for my tires and brake work. read more

Was previously a VERY big fan of this location--this week, half and half... Yesterday: very good service--had them bring in a tire from their Westchester warehouse same day so that I could have a matching tire for a flat on my JCW Mini Coupe. Price was fair as usual and tire was waiting for me at the time promised. Today: had been told by Omar to "just stop in" with my Abarth for a rebalance and I would be "in and out" in an hour or so. Thus, showed up today (admittedly had told Omar likely Wednesday) and after five minutes spent getting this particular car into their system (Omar is not in apparently, btw), am met with a blank stare when asking if the appointment would take about an hour or so. I point out to the gentleman attending to me what was said yesterday, only to listen to "oh, he shouldn't have said that," followed by the manager adding "we need the car for the rest of the day." Final utterance from the person taking care of me actually borders on comical: "Oh, you just can't leave the car with us....I'm sorry." Really? I live in MA (you have me in your system and know that), I told you I'm "passing by" on the way to an appointment, and told you I was "instructed" yesterday to "just come by and we'll take care of you." Should I walk for the rest of the day? Or perhaps rent a car so that 20 minutes' worth of work can be performed on my "commuter car"? Net, net: will give this location another shot when the need arises, but today's inept attempt at customer service leaves me wondering..... read more

I was sent here after a long day of getting a flat tire at 5:30am and being late to work. The gentleman here kindly took my tire and fixed it up for me when I got back! They checked my other tires as well to make sure that everything was safe. They also gave me an honest opinion on the state of my tires rather than just trying to make another sale. I really appreciated their help after a long day. Thank you! read more

My fiancé took our car in to get two new rear tires. I picked out the proper tires and booked the appointment online, and she drove it in for the work. Right from the start, the guy at the front who "helped" her was extremely condescending and dismissive. He didn't take the time to confirm or explain what needed to be done. The mechanics also tried to up-sell a computerized alignment and the replacement of brake pads, sensors and rotors. We ended up getting the alignment, but there was no reason to replace brakes, etc. that were just replaced a year ago. The guy also said he would call when the car was done, but never did. My fiancé had to call and check in on the status hours later, since she couldn't wait around all day to receive a phone call. Lastly, they didn't screw the air valves on all 4 tires properly. Luckily, none of these flew off during the drive home. The entire experience was just extremely disappointing. I understand they call it Mavis DISCOUNT tires for a reason, but there really was no reason for such poor customer service and neglect. Were the tires the lowest price I could find? Yes. Would I ever recommend this Mavis? Absolutely not. You definitely pay for what you get here. read more

Horribly run with no concept of customer service. Even with an appointment my car took all day for tires to be changed and nobody reached out. When arriving 30 mins from close time, I was told the car wasn't ready, still parked in the same spot I had left it in the morning. I was told an hour earlier over the phone after calling twice and being hung up on, that they were just waiting for an open lift to work my car. It was obvious there was no intention to honor my appointment or contact me that my car would not be ready. I will never go back. The staff was incredibly rude and did not offer any apology. Happy I took my keys and and walked out before giving these clowns a dime. There are many other garages that can change tires. No reason to waste your hard earned money here. read more