they were dishonest about car inspection - Claimed I needed tires but the tread measured fine, struts broken but showed me covers not broken stuts ..... read more

NYS Inspection fraud! No certified inspector on premises, failed vehicle inspection fraudulently, Brakes & windshield wipers(brakes pads had plenty of wear left on them & wipers blades were replaced a month prior) Go elsewhere! I can only imagine how many other people have been taken advantage of! read more

A tire store that cannot get a tire. I need a spare tire for my Jeep. BFGoodrich. The tire store claims I have " an unusual tire and they cannot purchase another one. I will have to go on their website." I asked tech, a 20 year-old, to talk me through the website. His reply was "I don't know how to operate the website. " Imagine that , a 20-year-old that doesn't know how to operate a website. I went down the block a half mile to Firestone. "Yeah I could get that" no problem read more

Service was terrible, damage my car, and Liz the area manager is a liar and she up charges people for things they don't even need on their cars read more

Have been going to Mavis consistently for years for all my auto/tire needs. Joe was super accommodating, professional and addressed all my concerns. He and his crew there are an amazing staff, who got my service down quickly and efficiently. Highly recommend them! read more

Brought my car for an inspection. Manager told me the car couldn't pass inspection unless I bought 4 new tires and new windshield wipers. None of these things needed changing, and when I refused, he told the "guys" to pass my inspection. Had a major attitude with me at check out. I felt like they tried to scam me into a pricey bill. Thank God it was me and not my daughter, who probably would have paid for all of the unnecessary replacements. Sad as I used to trust this place. read more

Scheduled car inspection took a long time to do. Trying to find additional way to charge more by inventing non-existent problem like to change windshield wipers which I replaced one month before. Would not recommend this place for any car service. read more

Have been to this location a number of times this year for service and repairs on different vehicles and the experience has been great. The team working on the car is fast, the appt process is clear, and Larry at the front desk is always welcoming and keeps in constant communication. read more

They are the nicest group of guys in the world! I had a blowout on the highway and they took me right away, calmed me down, and didn't even charge me! Highly recommended!! read more

We could not be more pleased with Bruno and staff and we would give 10 stars if that was an option! We were driving and noticed our tire was loosing pressure. We called Mavis, spoke with the manager Bruno and he told us to come in right away! Our tire was fixed and we were on our way in 15 minutes. Thank you Bruno and staff for helping us and most of all keeping us safe! read more

Who would think we would be reviewing tire shops but its 2023 and here we are! This particular Mavis was super helpful with my inspection and replacement of both tires - truthfully, any time I've needed work done on my car I have come here and its been solid service whether from Larry or Bruno. This particular 5 star goes to Bruno who was extremely helpful and professional when helping me get new tires that were covered through my warranty with my car manufacturer. He was attentive to every detail and question the claims company had while also juggling other customers and their needs. His communication throughout the process, explanation of the processes and willingness to be a middle man between myself and the claims department were greatly appreciated. He was fantastic as has been every other person I have dealt with at this location. 5 stars! read more

Do not use this Mavis Discount Tire! They have hidden labor fees online when you make a reservation and I was charged an additional fee of $149.95 in labor costs when online it stated word for word: "dismounting of old tire, mounting of old tire is included and Proper lug nut torquing to manufacturer spec". Staff was great, just I highly advise nobody to ever use Mavis Discount tire again due to being over charged for a hidden fee of $149.95 and I spoke to corporate about it and they stand behind their hidden price also. ABSOLUTELY RIDICULOUS! GO TO A DIFFERENT TIRE STORE. read more

Mavis Discount Tire - Tires Near Me - Smithtown, New York

I went to Mavis Tire to have an oil change for my husband's car, Bruno was very professional & kind I would recommend Mavis Tire to everyone. read more

Met with Larry this morning. He was knowledgeable, professional and extremely helpful. The team performed an oil change and NYS inspection. Thank you for making this service event easy for me. read more

I gave them another chance and got bent over. To keep it brief, I had an 11:00am appointment for a brake pad change. Didn't get my vehicle back until 5 minutes to close, 6 hours later. Yes, i'm a fool for going back there, but this goes to show that this place is worth avoiding. read more

Bruno of Mavis quoted tire price on pirelli scorpion tires then I noticed they were installing a lesser value tire! Bruno assured me these tires were just as good. I cancelled sale and will never go back. If I were less informed I would have been scammed. read more

Tires / Brakes I am generally not a fan of this chain of tire places- I've had some bad experiences in the past at other locations so as luck would have it, I picked up a rather large nail on New Year's day and had to fill the tire every couple hours to keep it from going flat. The Monday after New Year's day was also a holiday and having called around, Mavis was the only place open for business. I topped off the tire and shot over there. I explained the problem and although there were a few people ahead of me the guy said they could look at it. Fully expecting to be told that they had to replace the tire (which means at least 2 tires) I was somewhat shocked when they told me it was all done and out the door for $16. The other members of this chain may stink but this location is honest and I would go again. Parking in front and side read more

This is the THIRD time we had an issue with this location honoring our appointment. I cannot be the only one! Todays issue was the same as the other two. I called yesterday at 2:30 from my cell on purpose so if I had an issue when I got there, I could show the man my call log. I spoke to Bruno, we had an entire conversation because he was asking my mileage and I could not remember the specifics. He was able to estimate how much oil I would need...we had an entire discussion. I made my appointment for 11:00 for the next day. I show up today at 10:55, and Bruno asks for my name. He tells me I don't have an appointment and maybe I put it under another name. I gave my husbands name. Nope, no appointment. Gave him my phone number, again no appointment. I reminded him of our convo and showed him my phone call log from yesterday. All he could say is, they were under a 1 hour wait and he would squeeze me in. Seriously!!? Your doing me a favor?? I made an appointment for a reason! I told him I had no choice but to wait. TWO HOURS LATER my car was ready. I told him again this wasn't the first or second time this happened. No apology, nothing. Just handed me my receipt. Completely unacceptable. My husband and I have been going here a while, never again. Very unprofessional and inconsiderate. If I wasn't driving far on vacation this week I would have left. read more

I came in to the store with my tire light illuminated. I was on my way to a meeting. The staff were tremendous getting me in and fixing a tire sensor in 20 minutes! I am so grateful. read more

I've been going to this mavis location for years. They are great with your vehichle and do a great job. Convenient for tire and brake needs. Thanks Micky and Danny. read more

Had to get the car serviced today/Anthony and Joe were very professional and courteous. It's nice to see people with positive work ethics.

I have been having a monumental issue with my tire with the Mavis store: 222 West Main Street Smithtown N.Y. 11787 I have been a Mavis customer for years and also started bringing my sons cars there. I went to the Smithtown location because my passenger rear tire had low tire pressure. The manager there put air in it and said it was due to fluctuation in outside temperature. He told me there was no nail in tire and it was fine and I was all good to go. He did not look at the tire and therefore, did not put it on a lift to actually see for sure though I asked him to check it out. Instead, he put air in tire outside of the garage only and dismissed my concern assuring me it was nothing. After all that, a few days later I wound up with a flat tire on Sunday 9/27/20 as I was driving onto a parkway and luckily was able to pull over quickly. I had to then Wait for Roadside assistance to come and put a donut on. I Went back to Mavis the next day which was Monday, 9/28/20 and The same manager told me there's a Nail in tire and I need a new tire. He was charging me for it though I said I'm not paying for a new tire due to his negligence n my huge inconveniences. He told me different stories. That the nail I have in tire most ikely wasnt there when he put air in it and that it happened within seconds n caused tire to go flat right away. When I challenged that n said that's impossible and especially after seeing nail of how Embedded it was in tire and where treads were worn around it. I knew it definitely was in there the entire time from when I initially brought my car in and as a result, tire eventually gave way n blew as I was driving, it's a dishonest to even say that as the same manager never even looked at my tire aa he dismissed my concerns. Since that didnt work to his advantage, He then tried to tell me he put air in another tire: the rear driver side tire instead and plugged it on the rear driver side. I told him no not true and that my Jeep car dealer did that driver side rear tire. The only thing Mavis did was put air in my passenger rear tire; the one that ultimately went flat. I have spoken to the manager's regional manager and he is comping the tire as I am not paying for it, but he hasn't been following up with me. My safety and concerns were highly disregarded and still are. I have been riding with a donut going on over 7 days and still going with donut. I Been getting a huge runaround. I was promised a tire by Tuesday, 9/29/20 and was not informed that the tire didn't come in to Mavis until I called late afternoon on that Tuesday. After further run around from Mavis all week with no calls back to me, I was told on Friday, 10/2/20 that Tire was shipped United parcel service and still not arrived; That there's no tracking information and all they know is it shipped ups from tire rack. I was given a track number n I was told to track it. I was irate - that's his job to find out / I was at my own job n told him to track the tire. He then hung up on me. I spoke to the regional manager and let him know. My boyfriend had to get involved and he called the Mavis store requesting my tire be put on by noon Saturday 10/3/20. And that was completely disregarded. Then I received a call back from Mavis and he changed his attitude without apologizing. He told me he was gonna order another tire after I had to be the one to tell him and the regional manager to do that. No one at Mavis cared because Nobody called ups or did anything about it because I was being comped for tire which is deplorable. That's my life and safety on the line having no choice but to continually drive with a donut. It is all unacceptable. No one within Mavis of whom I spoke to be it the Smithtown store or corporate arenas cared or moved on my situation about a fast resolution or safety driving with a donut. And no one I spoke to apparently knows who the ceo is or their contact information-I had to locate the information. On my own. That is unacceptable. As a woman I know I was discriminated against, nobody cared, I was played games with because Mavis wasnt making money on me and that is repulsive because it's a life being disregarded -mine and now I take that personal and everyone involved to be accountable. I was hung up on, put on long holds, when I called back, phone just rang-no one answered phone, when I called from another number, it was answered. Years ago, it used to be that if you had a major problem with a company and called corporate office, the person you reached had a real sense of urgency and getting you to the highest up chain in command be it the owner, ceo or president. People were then held accountable by their employer and a resolution was made quickly. I am still without a tire. read more

I noticed that one of my tires was low on air. I took it to Mavis and explained the problem to Larry, one of the managers there. He said he would have somebody look at it for me that same day. He showed me the nail in the tire and I had it replaced. It was a no hassle. Quick, easy and the same day. I've never been to Mavis but now I am a regular customer due to Larry and Bruno two of the managers there. They were both very polite and accommodating. Thank you. read more

have used Mavis for several years. last 3 experiences not great. made appointment one week in advance for inspection/ oil change and first appt in am. always when Larry is there I somehow get bumped and he takes another customer before me and I was first customer at door when they open it. ok still went back next year. after an hour and a half states inspection machine down and did I want to reschedule / No oil change done in that hour and a half. My final trip the next year had appointment. some man walks in 20 min after me for same (oil change and inspection) an hour after my scheduled appointment I turn around and the person who came in after me is up on lift. I asked when my car will go in and was told by Larry that "as soon as these two inspections are out they both need work" I stated to him this is the third time this happened to me.. make appointment and somebody walks in after me and u take them? why do I bother making appointment? just bad business . I will say I have had brakes and tires done there and Bruno is always fair and doesn't bump ur appointment . I understand if they are behind.. but when I make appointment and somebody walks in 20-30 min after I'm sitting there waiting and their vehicle goes in next for same thing? That's just wrong ... read more

This shop really stinks and I will never go there again nor will I recommend anyone. They are a complete ripoff and the person doing the alignments, in my opinion needs to go back to school! Find another shop that offers reasonable warranties for services done at a reasonable price. I assure you, in my opinion this is not the right shop! read more

if there was a minus star minus available I would go for it....the people who work at this place hate their jobs ..and people I purchased 4 tires the best according to Consumers Report and after less then 50k a freakin leak... for a 120.00 tire ! ok I got this still warranted .. no prob, so go back thinking new tire and nooo they patch it lmao yea a patch...so the so called manager Was rude ok thumbs done!!! read more

I needed to get my old truck inspected because I waited until the last minute at the end of the month. Mavis is within walking distance to my house. I also saw on their website that they do inspections and I made an appointment online for a Friday morning on the website for an oil change and inspection (or so I thought). When I showed up on the Friday for my appointment, it appears as though my scheduled appointment went into some internet black hole, as the Smithtown location did not have it. Rather than send me on my way, the staff was helpful and offered to get the truck inspected if I could leave it, which was my intention anyway, as I was just going to walk home and give them all the time they needed. Within the hour, I got a call from the staff indicating that the truck would pass inspection, but that it needed a few things, in addition to flushing the power steering system, new rear shocks, etc. I knew these things needed to be done, as I bough the truck used the year prior. The power steering fluid was black and the rear shocks were totally rusted. I was afraid that the cost to do these things was going to be high, but Mavis worked with me on getting them done for an economical cost. I also had a problem with the front driver's side tire that they looked at and addressed for free. The truck was ready for me to pick up within four hours, and while I spent a few more dollars than I expected to earlier that day, I felt comfortable that work was done to the truck that it badly needed. Later that weekend, my mother in law came over and parked her car in our driveway. She asked me to look at her car because the tire light was on. Well, it turns our she had a flat, and had been driving on it. The tire had been damaged near the sidewall. I called Mavis, late on a Sunday afternoon to ask if they could repair a tire, and they said yes, but to please come soon, as they were closing soon. I took the tire over there and they asked if I could just drop it off and come back later...no problem. They call me 10 minutes later to tell me the tire is unrepairable ( I sort of figured ) and that they had an economical tire in stock they could mount on the rim. I asked them to please go forward with that. They said they would call me when done. Just shy of their closing timing, they called me to come get the tire, which I did five minutes later. I got the tire, mounted it for my mother in law and she was on her way. So in a span of less than four days, I interacted with Mavis Discount Tire twice, and both experiences were positive for me. Positive enough for me to become a customer and continue to go back until I feel otherwise. The location for me cannot be beat and I feel like they do look out for their customers. I happily recommend this location, just call them directly for appointments so there is no confusion, and don't get them confused with other nearby locations. read more

Please avoid. Tried them for an alignment and asked to see the specs and as it turned out I did not need one and charged me $120. My specs were in the guide lines of not needing an alignment. Too many other instances too of charging for unnecessary repairs. read more

Bruno, the manager at the Main Street Smithtown mavis was super friendly, pleasant, and helpful. Despite the day and time being busy, he made sure everyone was receiving the assistance they needed and he did not get stressed by how busy it got! I will go back to this location next time I need tire service! read more

They have always been helpful. Repairs flats quickly. But I had the car in for tire rotation in October, and now 8 months later, lug nuts stripped and studs needed. And of course, there is no history of having that car in there for tire rotation. Several of my friends have talked trash about Mavis and I have always been a proponent. Not standing behind $40 worth of mistake?! Time to move on! read more

I would love to stipulate to your response and call the customer service line but they ignored me three times. And you guys screwed up. And I can accept how that happens and I also understand you are private equity and need to make money etc. but you need to discern between jerk off clients and long term ones. I'm not calling you because I tried that a few times. Believe it or not my time is more valuable than yours. You know my number so call me. Not sure it will help though. read more

Got a flat( leaking air , drivable ) on Sunday and called this store . Turned out to be a calling service , very friendly & believable , " come on in , no problem, not busy ". Got to store, packed. Said I would buy 2 tires , Told 3-4 hr wait. OK how about a repair, told 1 hr wait. OK I'll wait. While waiting - air running low- staff pumped air in & manager recommend I try 2 other Mavis shops nearby. One I went to earlier , could not do , staff busy. I said no problem I'll wait. Tire soon after repaired. I said ok I'll be back in a couple days for 2 tires , ok here's the bill - $27. - really ! To plug a flat. Thx, read more

Uncoordinated liars. I was told on the phone I could come in and have my tire done in about an hour. I get to the place and a rude "couldn't be bothered" employee told me I must have spoken to the call center and it would be done near closing. No thank you and don't blame your call center. That's not my fault. read more

The manager Bruno was rude and unhelpful. My tires were not there when they told me they were. If I hadn't called I would've wasted my time going to the store just to find out they did not get the tires. I would not recommend this Mavis. read more

Fast, honest. Finished in half the time estimated. I'm a fan. Nice people. I have nothing more to say but Yelp keeps telling me it's too short. read more

Do not make an appointment on line because if you do, you will take off from work only to be told that you wasted your time because the tire you ordered never came in and no one bothered to contact you in any way. No apologies, nothing. Bad business. I am sympathetic to deliveries being delayed due to Covid but you must contact your customer to inform them so they do not take off from work or suggest they go to another dealer 20 miles away when you are there for a flat tire in the first place!!! An apology if some sort would have gone a long way. read more

My recent visit to was no less satisfying than my previous visits as long as Mickey, manager in charge handles my transactions. He is courteous, professional and handles the maintenance of my three vehicles with the utmost attenuation to detail. Where Mickey goes I will go!! Enough said!! read more

Great service. Quick, professional, efficient. Manager Micky and Assistant Danny pleasant and personable. Recommended. Note the website allows you to book an appointment but you need to call to confirm. Reason is I booked 1030am but tires were not arriving until 2. No big deal but if I had not called I would have come at 1030am. Other than that outstanding customer service. read more

OK, so I really have not written a review in the past but I was really upset and I wanted to warn others of my experience. I drove my car into the Mavis Tire Center in Smithtown with a small leak in one of my tires. I was going to drive to Rochester, so I did not want to go with a small leak. I saw the nail in the center of the tire tread before I went in and knew that it was the culprit. I was told that the wait would be an hour and a half. I really did not have a choice so I agreed and waited. When my car was finally brought in, they took the tire off and started to repair it. I stood outside the garage but watched. I found out the person working on my car was new from one of the others there. The technician started to work on the tire, taking out the small nail. I found out that they only "plug" the tire versus "patch" it from the inside. (Side note: I repaired many hundreds of tires in my history as I worked for another name brand tire company - so I really do know the process). Once the nail was out, the technician used a tool (pictured here) to make the hole BIGGER so that they can get the plug and tool in the tire. So, once he forced the tool into the tire, he moved it in a circular fashion making the hole BIGGER. He struggled with it the whole time. The manager (Bruno) also came to help with the tire. They seemed to be taking far too long to fix it. Then, the manager comes to me and says that the hole is TOO BIG to fix. He said he tried 2 plugs at one time but it still leaked. I was more than shocked. He said that I needed a new tire. I told him that it was a small nail (see picture) that went straight in. How could it be too big? He said that he could order me a tire as he did not have one. I said that he owed me a tire as it was not that big of a hole until his team made it bigger. He said that he would not even help with the cost because he does hundreds of plugs and mine is just too big. He also did not have the tire in stock and would not get it until sometime Saturday if I wanted one - note that this was on Friday and I was planning on driving to Rochester in that car Friday night. Again, I drove in with the small leak on the Chrysler minivan. I was upset but the manager told me that he needs the spot and will not help with a new tire and that he needs to get me out of his shop and planned to just fill it up with 40 psi and the two plugs that were leaking and park my car outside - REALLY. I said that he at least had to put the spare on, which he did with a lot of help from me to even find it, drop it down from the center of the vehicle, and help to get it out. This was a really bad experience and was really due to the way that I was handled after the service center damaged the tire beyond repair. Now, a small leak (very repairable) will cost me $174 plus tax to get fixed correctly. You can make your own assessment but I think it is clear from the pictures that it should have been easily repaired. I think that Mavis owes me a new tire. We will see how they respond to their customers via reviews. I am more than open to discuss this with a higher level management spokesperson to resolve this issue. I will also use other social media platforms, if not responded to. If they do respond and there is a level of satisfaction, I will post let you know. read more

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This particular Mavis has been servicing my car (2006 RX400h) for a number of years. Twice new tires (best price I could find for the tires I wanted!), front and rear struts, brakes, inspections, oil changes. Always courteous and very accommodating. Never had to bring it back for any problem on any repair or service I have had done. read more