They don't take cars in order of when you show up, they take the biggest money makers first.... super frustrating

Good price for 4 high end tires for high end car. However, tires not available when promised for appointment. Two days later tires installed (2.5 hour wait) with wrong inflation pressure, despite telling service manager the correct spec for inflation and for torque. Required return for inflation when TPMS triggered alerts on way home. Mavis recommends return after 25 miles for re-torque of lug nuts, which I did. Tech sent to torque to "standard" 85 lbs, despite specs (which they were told) of 129. Tech torqued with special wrench showing required pressure, and all (ALL) lug nuts were under-torqued, obviously at the first installation which was poor. Tires can be bought for similar prices online and elsewhere. Would be very cautious about installation at this facility, if adherance to specs are something important. read more

I don't have a lot to compare the experience to, as it was my first set of tires. I selected the tires and booked the appointment online. The outer edges of my OEM tires were worn, so I was seeking new tires, as well as an alignment. When I dropped the car off at 2:00pm all the parking spaces were taken, so I pulled up to the curb. Check in took less than 10 minutes and I was on my way back to work. I advised that I'd be back after work to pick up the car, and was told that a lot of people showed up but they'd try to have it ready before I returned. They called me just before 6:45pm to say my car was ready. By 7:10pm I was on the Bronx River Parkway heading home. read more

MJ has helped me in my time when needed. He handled the front desk beatuiful with a smile and always kept me informed about my car and gave me a great deal on prices you can't beat. I definitely recommend coming back here more knowing there's is great team behind the counter. read more

I had a really poor experience at the White Plains, NY Mavis location. I walked in yesterday looking to have an oil change performed on my vehicle, and was told I would be waiting a while before the car got in for work. I asked if I could schedule an appointment then to have my car in today 7/25/18 at noon. It was scheduled with ease and I was confident that I would have it done at the scheduled time while using my lunch hour from my office located a few minutes away. I get there today at noon, as expected, and I hand the keys over to one of the service guys (who btw, all seemed liked they hated everything about working there - FYI, hire customer service focused technicians or TRAIN them!) He pulls up my information and I ask how long will it be before its done, and he says "1 hour". I waited my entire lunch break in the empty guest reception area (no one walked in for service the entire time) and when I walk up to ask the same guy if my car was done after the hour, he says "what car do you have?" --- ??? --- I told him the cadillac and he says, "oh. your up next." I reminded him that the time he gave me was 1 hour and he mentioned that "it's an hour before they take the car in"... I then began to remind him that I scheduled a time with them to get the car in and it was noon, so that doesn't make sense.. Another rep came to his defense and said "We don't schedule the time, just the date of the appointment." -- The DATE only, now?? When yesterday that same service rep was present when the manager asked me what time slot do I want to bring the car in, all while suggesting times that allow for quicker service (Noon being one of those quick time slots) -- Seriously the most infuriating thing to hear when you've just patiently waited an hour of your time thinking a business will treat you respectfully and be forthright... but no, they'll just lie instead to cover themselves. I, of course asked for my keys back immediately and left for GOOD. Instead I choose to go to a local garage by where I live to get the work done, and they will be my regular auto shop for good, regardless if their prices are higher, I rather pay more for a better experience anytime. I will no longer be using Mavis Discount Tire to do ANYTHING on my vehicles, and you've missed out on a lot of business from me (3 vehicles, 1 is 10 years old, the other 2 are under 5 years old) because of the lack of care from your employees, and discipline from management to ensure representatives of your company hold a certain standard in conducting business and treating customers with respect and care. I will be sharing this experience in order to save hundreds from your poor example of a service business. Until there is a continental shift in your business with personnel, standards, and quality assurance, Mavis Discount Tire is completely NON-EXISTENT and could very well be out of business for all I care. My advice; relieve every single employee who shows no care for customer service, professionalism, or the betterment of the company -- because that is the root of the problem, and the impression they leave your customers is contagious. I would never recommend the White Plains team to do work on any of my family or friends vehicles, their actions in conducting business were deplorable and wasted 2 days and over an hour of my time I will never get back! Good luck, better yet, GOOD BYE! read more

Used them on two occasions and the team there were a pleasure to work with. They were professional and extremely friendly when I came in, and called me back to let me know when the car was going to be ready. I highly recommend this location. read more

You should go anywhere else. This place is awful. Workmanship is questionable at best. I had my brakes and rotors replaced 1 year apart. Rotors were destroyed. I never saw anything this ground down in over 35 years of car ownership. To suggest that there was an installation issue, or product quality issue, you get dismissed and talked down to. Customer service is non existent. STAY AWAY! Even if you pay a little more somewhere else, you'll be saving yourself time and money read more

Had a number of VERY good experiences at this particular branch over the years--after this past week's experience likely won't return, though. Ordered tires, was told to come "right at 8 am so we can get you in and out," confirmed availability and timing with the branch over the phone, only to be looked at with a blank stare when I arrived at the appointed time and be told it would be "at least 2 1/2 hours; you're going to leave the car with us, right?" To their credit, the branch did call 20 minutes after I left (without getting the job done) to apologize and offer that they would "take me right away." Nice effort, but sadly a tad late...explanation was that "we did not realize it was you..." So let me understand: if I had "thrown my weight around" reminding them of 20+ transactions over the years I would have been treated more courteously to begin with? Net, net: poorly coordinated service experience at this particular location. Pass next time..... read more

Was told they would do an inspection over the phone, only to arrive and be told the exact opposite in person. Employees consistently tried to talk me into more services that were out of my budget, and made me repeatedly spell my name and phone number, time after time, only to mess up and make me continue repeating myself at the slowest pace I could talk. read more

Hit a pot hole with my BMW 530i Sport blew out the tire. Called Mavis they had the tire in stock and took my car in right away. They replaced it with a new tire the exact replacement and speed balanced it good as new. Thank you for the great service , friendly staff and knowledgeable techs. read more

Horrible! Horrible experience. Mavis supposedly had a promotion where they installed brakes in my car and would give me a 20,000 mile guarantee. Not even close to 20,000 miles the brakes busted up. I get it, it happens. I took my car in to get new brakes because of the guarantee and they claim that I had surpassed to 20,000 miles when it hadn't been a year and I only use 12,000 miles a year. They wanted to charge me $220 for their mistake and they wouldn't own up to it. They lost me as a customer, I wouldn't reccomend. read more

My rating goes as follows: 1 star for facilities appearance and cleanliness 1 star for employee friendliness/professionalism 1 star for timeliness 1 star for affordable cost/transparency 1 star for quality of product/service Here's a more detailed recap of my walk-in experience: Came in with my car because one of my tires seemed like it had just gone flat two days before Christmas (Dec. 23, 2014) at around 5:30 PM. I expected it would be busy or otherwise artificially expensive due to the timing of my incident. Normal labor prices are $84.00/hr. I came inside, talked to the guys about what I thought was up and they took it from there with friendly service as I sat in the waiting area which was well lit and had a nice TV in it. Within 15 minutes my car was ready. There was a nail in my tire which they removed and patched up. All my tires had been filled up as well to around 36 PSI which was perfect for my car. Total price was $21 plus tax. All in all, my car made it from White Plains, NY to Pittsburgh, PA and back (a total of around 800 miles) and is still working fine on the patch job they did almost 3 weeks later. read more

On 11/28/2017 I was in my 2010 Nissan Rogue heading down Bolton Avenue. Without warning my car died. No lights came on and the car did not make any sounds. I was able to start the car again while pumping the gas pedal. Car died again. My husband put the car in neutral and we left it there for the time being as we were heading to the closing on the sale of our house. Later that same afternoon at 1:08 pm I called Triple A to have my car towed to Mavis Tire on Russell Street in White Plains. I then called Mavis to inform them that the car was coming. I spoke to Carlos who said that it could be the battery however he would call me after the car arrives and they know what's wrong. Carlos called me back at 3:34 and said that he had bad news, stated that my engine seized, that there was no oil in the car, and that I have not had an oil change in a year. All 3 were nonsense. Then Carlos said that he just had to let me know this and said that the guy that diagnosed my car offered me $1,000.00 for my car. Carlos also told me that he knows of a guy that can get me an engine for $800.00 and install for $600.00 and stated both of those were estimates. He said he would call me in the morning with information. HUGE RED FLAG happened at this moment. I had informed Carlos that my car started again after it died, a seized engine will never start again. I asked Carlos if I can leave it there until morning and Carlos stated that no work was done on my car so they may charge me $50 a day, however I was told if I take it out before 11 am the following day I will be fine. Key was originally left in the tailpipe and then I called back again to have Kevin take it inside. The next morning, 11/29, I went in to have Triple A tow my car back to my mother in law's house. Carlos was at the front desk. I asked him who the idiot was that offered me $1000.00 for my car and he said the same guy that diagnosed it. I asked what his name was and I was told "Fire." I'm not even kidding. The shadiness continues. I then verbalized that I do not appreciate being played as stupid simply because I am a woman. Carlos stated to me that he sells cars so that's why he said that, seriously?!?!? That night I had a friend come over to look at the car. He checked the oil and stated that there was oil in the car, I have the napkin. He also said that the oil did not smell burnt and there were no metal fragments in the oil. He tried to jump start the car, it almost started and it was cranking over. While this was going on I had another mechanic on the phone listening and both said this is not a seized engine. I also called another mechanic and told him the story and he told me to get my car out of there ASAP and that this is NOT a seized engine. At this point I was obvious LIVID. I called Mavis Corporate at 10:20 at night and left a message. I also googled names and found Steve Andre, owner. I left him a VM as well at 10:39 pm. The next morning I go into Mavis in White Plains and asked if "Fire" was in and they said yes. I then said, good, go get him and I want all managers and supervisors present when I talk to him. One guy said he was the manager. There were 2 others there. I pulled out the rag and asked what was on this rag, they said dirt and grease. I asked if they wanted to smell it, they said no. I then said how I was told my engine was seized and there was no oil. They told me they put oil in the car. I pointed out how Carlos said no work was done on my car and asked how they can now say oil was put in by them. They were coming up with more BS excuses in which I said that I escalated this all the way up to corporate and the owner and that heads were going to roll, and that playing me for stupid because I am a woman is not happening. I walked out. I then get a call from Chrome Nation, 347-717-5983. Steve Andre called me back at 10:12 am and I told him what happened. He rephrased my story by saying "so basically you're telling me they tried to steal your car for $1000.00?" and I said yes. He told me he was going to look at the cameras and investigate and call me back. Steve called me back at 10:42 am and said that the store manager will be contacting me and gave me the name, Ariel Gonzales. Then I get another call from Chrome Nation, 347-717-5983 in which I ignored. Ariel Gonzales called me at 1:24 pm and left me a VM. I called and left him a VM at 4:36 and again at 7:58, he called me back at 8:12. During all of my interactions with Ariel he apologized for the treatment that I received, acknowledged that my engine did not seize and said it was "misdiagnosed." I challenged that by saying I found it hard to believe that a mechanic at Mavis does not know what a seized engine is and that this was a scam to steal my car from inner city thugs. He agreed and understood why I felt that way. I told him that I feel victimized as woman and that if I was with my husband or was a male that I never would have happened read more

We went to get our flat tire fixed and not only did they do such a poor job fixing it, but we realized that there were things stolen from our car. We had a box of 10 medical face masks and they stole 6 of them. LIKE WHO DOES THAT? It's one thing to do a poor job changing a flat tire, but to have the AUDACITY to steal our belongings is ridiculous. DO NOT go here- it's a waste of your money and you are going to get your things stolen. There are much better places to get your tires fixed...no wonder they only have two stars read more

Mike was amazing!!!! I was able to get my car in right away, same day. Thoroughly looked at my car and my concerns. Highly recommend, definitely will be back!! read more

I experienced the most ridiculous service ever. I called Mavis because I needed front brakes and I had a slow leak in a tire. The manager picked up and told me to come in. Adam checked me in and we discussed what I needed and he even gave me the price for the brakes. FOUR HOURS later they call me and when I came in they said I owe $34. I said that can't be because I had brakes done. They looked at me like puzzled and said they have no record of doing brakes. I was FURIOUS that they kept my car for FOUR hours for just a tire repair. They wasted my ENTIRE Saturday. I'm actually glad that they didn't do my brakes because the reviews on Yelp are horrible and that's the reason for just a TWO STAR rating. And whoever this Mavis T person is that responds to these negative reviews is just sugar coating things with a sweet sounding apology. Obviously no action is being taken at this location. Beware about going here and take the time to read the reviews on Yelp first. read more

Disorganized and liars. Claimed my struts needed to be replaced. Took it elsewhere and they were completely fine. It will always take 3+ hours as well read more

Similar to others, I went in today to get a new set of tires and was called shortly thereafter with "issues" the tech found and said should be corrected including: 1. Rear brake pads worn all the way down 2. Rear rotors had gouge marks because rear pads were so worn (presumably to the backing plates because that is the only way rotors would have gouge marks) 3. Rear shocks "leaking" 4. Printer for alignment machine "not working/out of ink" but even if it was working I should have told them in advance I wanted a printout of alignment specs. Now a little about me. I race cars for a hobby. I know brakes and shocks. And I also know I changed them less than 6 months ago. And I know I have over 80% of rear pads left and that I can readily see them. And, finally, I can see the rotors and there are no gouge marks. (p.s. and the 6 month old rear suspension is not leaking.........) On top of all that, I was about to leave when I saw they charged me $28 for a TPMS kit. Only problem is that my car does not have a TPMS. They looked at me like I was wrong about a car I have owned for 10 years and I said then show me the new kit on the car. They gave a refund for the kit that was never installed. Quite frankly, one of two things are in play: they are incompetent at their jobs or they are crooks. If I were you, neither of those contingencies would be sufficient to risk bringing a car there. read more

I went there on April 21st to get my snow tires changed for my regular tires. I was the first one in. They told me one of my struts needed replacement or my tires would wear out. I said, no thanks. Three days later, I took my car to my regular mechanic who told me my struts were fine. BOTTOM LINE: Don't let these guys do anything except change your tires. They cannot be trusted. read more

My son went to this location 2 days ago for new tires for his car... he spent over 500 for them... after driving home next morning noticed 2 of his center caps were missing along with 2 spindle caps ... the other 2 caps were damaged and barely hanging on. After going to them was told he had to wait for manger who was off till the next day. I called the next morning and spoke to Ryan who apologized and said he would review footage... upon returning again my son was told footage was sent to corporate and there was nothing they would do. I called and again spoke to Ryan and was told they probably fell off after hitting a pot hole... told me technician assured him they were done right And told me there was nothing they would do. At that point he hung up the phone, I called back and asked for the number for customer service or someone above him he promptly hung up again. I've been a customer for Mavis for years countless vehicles never had an experience like this before very unprofessional very rude will not be going back... so 5 days later and Mavis responding to my review asking me to call them which I did 3 times still no call back from Rich regional manager.., seems like their generic response is the same to all reviews to make it look like they care and are making an effort to correct the problem... read more

Dropped off vehicle at 8:30 this morning to have 4 tires replaced. Was told that it would be about 3 hours and that they would call. When I did not hear from them by 3:30, I went to dealership and the car had not been touched. It is perfectly understandable if the work cannot be done in 3 hours. If you cannot do it then don't make a promise you have no intention of keeping. Would never ever go to Mavis again. I wish I could give zero stars. Obvious other customers were having the same experience. read more

I had all four tires on my care replaced here. Victor did a great job of addressing my questions and having the car ready when promised. I was please with the service. read more

When it comes to getting anything from here, run to the hills. Go to Wal-Mart and buy sneakers and walk!!! I blew a tire off my car and had it towed here. I called that morning made an appointment to be towed in around noon. The person on phone started they needed to order the tire, but it would be in by 1130. I arrived 12:15 with a tow truck. They said I had no appointment, they don't have the tire, Mavis has no tires that size. They might be able to get me one but would need hours. They took hours too. I saw my tire come in around 2 that afternoon. 415 I asked what is going on. The manager finally moved my car to front of the stack after giving him the stink eye. Once in the car took a whole 7 mins to fix. The people at this location is an embarrassment to Mavis and the Mavis reputation! read more

I went to Mavis less than a year ago for a leak in my tire. I was told it can be repaired and I requested a patch. A week ago that same tire was leaking so I called Mavis and they told me this time it was a nail and that the location of the nail prevented it from being repaired and that I need a new tire. I told them to order the tire and received a call two days later to come in that the tire was available. I came in on a Thursday with an appointment and waited 2 hours and I finally saw my car on a lift. The person at the desk called for me and I thought that I was going to pay for the tire but instead he told me that he was very sorry but they didn't have my tire in stock?!?!?!?!?!? I couldn't believe it. I was WAITING 2 HOURS and I had an appointment after a phone call telling me my tire came in. I was told there had to be a mistake that they called me by accident. They couldn't tell me there was no tire when I CHECKED IN???? I was sitting for 2 hours. I took my car and made an appointment with someone else who ordered the tire for me and put it on in one hour. On top of that the person told me there was NO NAIL!!!!!!! The plug that was in my tire (which I didn't ask for, I asked for a patch) was leaking. SO THEY LIED AS WELL. There was never a nail. This place is terrible and deceitful. NEVER GO HERE. read more

Came to the store for an inspection. Was greeted by the front desk staff and he informed me there would be a time. No problem. I was called to the front desk 30-45 mins later...of course the usual up sale. We agreed on what needed to be handled at this time. Waited for 3 hours and I was done. Called to the front desk, paid and was given my keys. Now at this moment, I would have given them 5 stars. And I was going to come back to do additional work on my car. Customer service was great. Wait time to be expected on a weekend. Waiting area was cool. Bathroom was clean. No problems!!! UNTIL, I get in my car and immediately reach to plug my cable into my charger. Noooo charger! I know the charger was there before because I was charging my phone on the ride to the shop. I asked the front desk staff if the mechanic would need to remove it for any work. He read the work order and said no. I asked him to check with the staff just in case it was removed by accident. No charger found. Yes, it's a $3 charger from Walmart...but it's the damn principal! Next issue...I start my car and reach for the gearshift...it's covered in dirt and girt. Really!!! I have to use 3 wipes to clean the gearshift. Sooo....overall you won't get my money again! read more

My girlfriend visiting from Philly got a low pressure reading from her tires, and sure enough, there was a bulge near the rim of her rear passenger side tire and the pressure was down. They recommended replacing both rear tires (citing tire rot on the opposite tire). OK, although all her tires were low milage and the "rot" was a few tiny hairline cracks. But I guess you do want balanced tread wear... although they had less than 20k miles on them. On the plus side, they did have the same tires in stock. They also recommended an alignment (without first checking tread wear or inquiring about handling). Again, ok, but hmmm... We watched them do the alignment - a small adjustment to the front - nothing to the rear. When I asked for the alignment print-out at the register we were told the printer was out of ink, and that we should have asked to take a picture of the screen before the work was done. How we were supposed to know to do this was not explained. Why the computer would not have a complete record of the allignment in its memory available for display or later printing seems hard to fathom. What with lunch falling in the middle of the job, we were there for close to three hours. Half way back to Philly, my GF's tire warning light came on. When she got home, the passenger rear tire was at 20lbs. Her mechanic said the valve stem had been poorly installed and required tightening. When she called Mavis to let them know, they said the valve stem has nothing to do with installing a new tire and denied responsibility! They said we hadn't reported a leak, but we did in fact tell them the tire has lost air when we explained how we discovered the bubble - and in any case they should check the whole wheel before putting their customers back on the road! read more

After leaving a complaint about service at Mavis Discount Tire, I received a follow up from yelp user Jenna S. Mavis Discount Tire service ambassador. She apologized and informed me she would forward my info along to the Mavis discount shop and someone would be reaching out to me shortly about my concerns. Well three weeks later and zero response from Mavis Discount Tire in White Plains, nor from Jenna S! Talk about adding insult to injury, this does not surprise me the least after receiving the awful and rude service at Mavis Discount Tire in White Plains, NY. Awful! read more

(5star) All I had done here was balance my two front tires. Andrew at the front desk was nice and helpful, he did not try to shove any deals down my throat, although he did propose, a simple "no thanks" did the trick. They make money by selling, so of course they will recommend things. I do plan on getting my tires from here in the future. I will review again when I purchase the tires, balance them and get the wheel alignment. EDIT: (5star) Got new set of tires, Yokohama Avid Envigor's a few weeks agot. Got the tires balanced and a wheel alignment. The deal was good and the service was good. 2.5k miles later, the car feels great. They did "recommend" new struts due to Factory recommendation, but I know theyre not required at the moment and declined. Happy and will return for my free lifetime tire rotations. EDIT 2: (2star) November 2014 I purchased another car at the end of 2013. I had ultra summer performance tires on the car and was trying to swap them out before the winter of 2014. I spoke to MAVIS Corporate over the phone and told them I was just shopping around and that I wanted a quote for end of November around thanksgiving, because the tires I have on now have plenty of life left, so I wanted to squeeze as much as I can before winter. They told me the quote was good for three weeks (up until end of October) and they were just very pushy and not accommodating. I asked if I can extend it, and never heard back. I wasnt asking for free tires, I was asking for them to extend the quote since my tires were fine until the winter. Especially annoying since I gave them business twice in the last 12 months (another set of tires in previous post). I kept shopping around and got a GREAT deal at another local shop in Yonkers who were also able to repair one of my rims and perform a wheel alignment that Mavis could not come close to. I will never return to Mavis. Not for my BMW at least. read more

My wife shared that the car was filling with fumes. I popped the hood tonight...can't guarantee that this is the cause, but the oil cap was sitting on the battery, the battery cable covers were not on the battery, etc. So when I didn't agree to the false work they proposed...they basically slammed the hood, and got it out of the garage without doing another thing. I will check the lugnuts on the tires tomorrow. read more

Purchased new tires for my sports car here in Mavis White Plains.. did not have the tires in stock that I originally wanted.. should have stopped there.. I know now... the salesman suggested Mavis Touring All Season.. took more than 3 hours for installation... awful.. worst was still to come.. My car has 240,000 miles so I've had other brands.. twice Michellin, another time Pirelli.. these Mavis Touring are the worst tires I've have ever owned for as long as I've own cars.. in 2 months .. I've had 2 bubbles.. and 1 blowout.. having the insurance is good.. but not when you have multiple issues.. spent already $120 fixing bubbles and blowout even with insurance.. cost more then a new tire.. should have spent that $120 toward a named tire.. could have put that toward Pirelli Cinturato tires there.. so much for Mavis own tire brand.. did not want to do any fixes at this location because of their poor service.. so I went to another Mavis in Greenwich, CT.. they were timely and efficient... suggest go there.. hoping issues will end but not holding my breath.. I know living in the New York area doesn't help because of the tough roads.. but didn't have any issues with the other previous tires.. stay away from Mavis brand... read more

Do yourself a favor and don't even waste your time coming here. I wish there was an option to give zero stars. I brought my car in for 4 new tires and was originally told over the phone it would take an hour to an hour and a half. When I got there I was told 2- 2 1/2 hours. Three hours later I finally got my car back. Not even 10 min driving my car the balancer fell off my front tire. I called them and they wouldn't take me back that night because they were about to close. I brought it in Friday they put a balancer back on and assured me it was fixed. Well Saturday I was driving on the highway and couldn't go faster than 50 mph do to extreme shaking of my steering wheel. I didn't even bother bringing it back there. I went to the Mavis in Scarsdale and they told me everything that was wrong with the job within 30 minutes of being there. Long story short I had to get a brand new set of tires. Thank you Mavis of Scarsdale for doing right by the customer and actually fixing the job. Thanks for nothing Mavis of white plains. Update: Don't even waste your time reaching out to Jenna either. She sent me a private message on Yelp to email her, which I did. Almost two weeks later and still haven't heard back from her. Also, called customer service (I got the number from Scarsdale Mavis) and left a message, still no response from that either. Funny how she had time to comment on my yelp review two weeks later though. read more

They will do anything to charge you extra! Bought set of 4 wheels from them and declined the extended warranty, went back to them when one tire started leaking and having low pressure, they claimed there is a nail in the tire and that is not covered in the warranty, and the tire cannot be fixed and has to be replaced! Last time to visit this place! read more

I went there with a price match printout from Walmart. Guy at the desk gave me some bullsh/t about it being a different tire model. It was the exact same tire they were selling. Guy was blatantly lying to my face. I didn't make a stink of it, but if you're going to have a price match policy, at least honor it. Have had decent dealings with Mavis in general, but will never be returning to White Plains branch. read more

Do not waste your time making an online reservation because you are gonna get there and your tires would not be there. I've made a reservation for 2 westlake tires, when I got there they only had one. Not coming back, don't waste your time. read more

Saturday 02/21/15 the manager, Claudio is very rude and and not caring with some customers like me that comeback for warranty service. I was here yesterday morning and told to comeback today I was the first one but Mr Claudio decided to put 2 or 3 cars ahead of me, that came after me. I would not recommend anyone to come to this shop specialty if you are Spanish. read more

Thanks to my local Mavis men. They couldn't have made it easier or more pleasant. After I paid for my new wheel I asked if I could yes their Air to check and inflate my other wheels. Guess what? No need. They did that for me when they changed my wheel. Thanks guys. read more

I went here for an oil change at the recommendation of a co-worker. This was the worst experience ever! I made an appointment over the phone for 12:30pm, gave them all of my information, they quoted me a price and said it would take no longer than 40 minutes. When I arrived they asked me for all of my information again because the person I spoke with did not type it into the system. Needless to say it took them an hour and ten minutes and they were not busy at all. Quoted me a higher price than originally stated over the phone and when I asked about tire rotation they said they could do it but it would take a lot longer, so I declined. When I finally got into my car at 1:40pm to head back to work they forgot to reset the computer. I will not be going back here for all the reasons stated above. But most importantly for the same price at other facilities I receive a 24 point inspection, tire rotation and all of my fluids are topped off. This oil change did not include any of these things. They didn't even provide a sticker with the mileage and date of my next oil change. My co-worker owes me a few stiff drinks! read more

My wife called up for a price quote and availability for one tire for a 2012 Acura MDX. The person on the phone (they later told me it was Angelo from the call center, but I doubt it.) told me they had the tire in stock and when my wife asked how long it would take they told her it wasn't busy. So I brought it there and gave my information with keys and patiently sat down. I wasn't in a rush so I was watching a tv show on my iPhone and didn't realize how much time had expired. But AFTER FORTY FIVE MINUTES of waiting, a man stormed out demanding his keys and stating he was waiting a very long time. I looked outside to see the status of my truck and it was in the same spot I left it in. I asked the technician how much longer and he said there were 4 more trucks ahead of me and there is only one lift that can work on trucks. I politely asked for my keys too. I will never go back EVER!!!! read more

Mavis always upsells. They will tell you there are all sorts of things that you need. They will pry $500 from your pocket before you know what hits you. If you must go there say no to everything. Stick to what you first asked for. I met a friend there today who went in for a leaky tire. She ended up agreeing to an alignment. I was there for front brakes and somehow that turned into front brakes + rotors + rear brakes + rotors. I asked for the removed pads and rotors before I paid the bill. When my husband later inspected the rear brakes he found absolutely nothing wrong with them. read more

Do yourself a favor and DO NOT come here. Even if you think to yourself, its just brake pads and an oil change who can screw that up? Well, let me tell you these guys can. Long story story, they nickle-and-dime you on everything they can, they put the wrong oil in my car and then lied about it, it cost me $400, and took them 2 hours to do the work because the none of the technician knew what the heck they were doing. The worst thing is, is that they are slobs, I specifically requested prior to service that the interior of my car not come back covered in oil and brake dust, well guess what it did. The guy at the front desk tried to clean my interior after but was unsuccessful. He said that the interior is just wet from the cleaning spray. Please save yourself the headache and your money and never come here. If I could give this place lower they one star I would. It all starts with the manager who spends his time screaming at his employees when he is not nickle-and-diming his customers. read more