Chad has been a life saving mechanic. I brought my SUV in as I thought the brakes was the issue. He found a bent axle. I could of literally loose control of my vehicle. He is a prime example of an amazing mechanic. He even arranged for a ride home & a pick up when my vehicle was done. Tonight I stopped in as I had an issue with my back windshield wiper. He had it fixed promptly. Thank you Chad read more

Horrible one word horrible. It took 2 1/2 hours to do an inspection, emission, oil change and tire rotation. We were going to have my wife car done and decided to bale. The scary part if it took this long to do something simple on my little dinky 4 cylinder econo box vehicle, how long would they take to do something complicated on a car that is more robust. My wife and I will never return. I know our little dollars we spend for car repairs will not hurt them but I feel as a consumer I have a right to fair and honest service, if it was going take longer and they were short staff, I should have been informed. I schedule the appointment with the basis that there would be more than one person working and that was not the case. I am still in the need for a better auto mechanic service and will continue my search. You live and learn. read more

Went here to have my one car inspected. Their inspector worked maybe 2 out of 6 days. Called them to have my other car inspected 4 months later. They don't have an inspector at ALL! Go somewhere else. You'll be better off. read more

Disrespect Over Discounts: A Tire Shop Visit Gone Wrong Customer Review - Mavis, East Market Street, York, PA I visited the Mavis location on East Market Street in York, PA today and was extremely disappointed by the level of customer service I received. Upon entering the store -- during a rainstorm -- I nearly slipped due to a wet floor and noticed there was no "Caution: Wet Floor" sign in sight. That alone is a safety concern, especially for elderly or disabled customers. Seated behind the front counter was an older gentleman. There was no greeting, no acknowledgment, and certainly no professionalism. I calmly stated that I was looking for a price quote on at least two tires for my 2010 Lexus HS250h, and shared the year, make, and model, including that I currently had Firestone tires. Without showing any effort to provide helpful service, he quoted three prices from the screen, and when I politely asked if I could view the pricing breakdown, he refused. His justification? "Because people price shop with other shops." He made it very clear -- it wasn't that he couldn't, it was that he wouldn't. When I asked about an estimate to replace tie rods and potentially service the suspension, his response was dismissive and borderline rude: "For what?!" -- as if my request was unreasonable. I calmly explained that those components were also in need of replacement. Once again, he refused to provide a printout or any written quote, repeating his line about customers shopping around. Let's be clear: Price comparison is a normal and intelligent part of being a responsible consumer. I never stated that I was price shopping -- in fact, my primary concern was availability, not cost. I'm accustomed to paying $210/hr for labor at Lexus dealerships and have no issue with premium service costs. However, what I won't tolerate is poor customer service and dismissiveness. This was my second visit in the past 10 months -- my first being in August 2024 for a simple inspection, which went smoothly. But after this experience, I will not be returning. Bottom line: If you value respect, transparency, and professional service, I would caution against trusting this location with your vehicle. Extremely poor customer service. read more

I've waited for Mavis to provide me the opportunity to rate this facility. never happened. Last week, I used this Mavis location to have my tires rotated and a front end alignment. they were short handed employees. so it took a little longer than usual. During that time I observed their only front desk employee Jacob. Jacob always maintained a positive professional attitude addressing the customer inquiries on job progress and new potential customers showing up without an appointment. Jacob was never short of flashing his smile and treating every customer with respect and his devoted attention. Kudo's to Jacob for holding it all together and giving everyone whomever walked through the door a true professional representation and attitude for this facility. read more

My gf needed tires so I did some price shopping and found a locally owned tire shop in West York that I decided was my best deal. A friend asked me to contact Mavis Tire on White Street in West York just to check their price. I was immediately turned off by the apparent high pressure sales tactics but the "Out the door, All-In" price quoted for the exact tire I was quoted at the local shop was very good. I took an hour to think about my decision and called Mavis back and spoke to a different person. Both individuals quoted me the same 'All-In" price so I pulled the trigger and paid my $25 down payment!! Tires were installed the very next day, we were called to pick up car but not without first having to thwart another round of ridiculous upselling tactics. We arrive and to pay what I KNEW the final amount was to be and of course it was much higher, I was told "oh didn't they mention you have to pay for this and for that?" NO THEY DID NOT, I WAS TOLD AN ALL-IN OUTTHE DOOR PRICE! Ultimately I ended up paying MORE for the same tires I could have had installed at the other locally owned shop. Now its not even about the money to me, its about the dishonest business practices, I'm in sales myself and would never pull the kind of "bait and switch" BS that this company does. I feel bad that I cost a locally owned shop some business because I trusted a corporate shame store.....Never Again Mavis!!!! And buyers beware! don't trust all of these 5 star reviews you see online, stay clear and keep it local. Scumbags!! read more

I called Mavis Tire on White Street and York and Robert answered the phone and was very helpful. He was able to help me right away when I got there and was so friendly, he even helped me out with my tire for free. His compassion was so heartwarming, and I will definitely be coming back to Mavis for my future car needs. Thank you so much Robert! read more

I needed help with blown headlight just before Thanksgiving so could travel at night I was in and out in 20 minuets and the price could not have been better!! just moved to the aera it's nice to find a shop i can trust. I'll be back read more