Amazing service. Every single person I talked to (including the mechanic) was incredibly nice. I…read morewas worried about being taken advantage of but could truly never see a business like this doing that to anyone.

Pour attitude right out the gate rudely told me to take my own tire out of the back of my truck…read morewanted to sell me two tires for $120 for tires that the ones I had on it. I kindly the and they got wondering why I did not want the tires. I kindly said I did not want them plain and simple. They started getting an attitude with me again, do not recommend this place at all.

Shane was great! Upfront about costs of front and back breaks, new axels and new power steering up!…read moreNot only upfront, but got a TON of work done on my truck in 2 days!

They recently stopped making appointments and said to be there at 7:30 when they open as it is now…read morefirst come first served. I arrive at 7:28 on the day agreed, and they had open the doors 15 minutes earlier and had already booked eight people. As I had already rearranged my entire schedule for the day, I could not wait the anticipated 3 hours before they would even start on my vehicle. The service was because the tires I purchased from them a year ago or causing problems. I paid almost $6,000 for five sets of tires on my work vehicles, and they can't even make an appointment, or tell me the truth about what time they open? Flat out lied to me, and completely failed to take care of a long time loyal customer who spends big money with them. They will no longer be doing my fleet management of any kind!

Fast friendly service at a great value. We have used several auto repair shops in Athens and…read morealways felt like we were either over charged or received subpar work, but not at Hawthorne's. Go see Randy, I promise you won't be disappointed.

I had a really positive experience with Hawthorne Automotive. They were super polite and kind,…read morewhich I really appreciated as I'm not too car-savvy. They were able to get my car in the next day, took a look at the noise I was concerned about, and tightened a loose part they identified as the likely cause. They didn't even charge me anything for the quick fix. I was so appreciative of their honesty and integrity and I'll definitely be coming back. Would highly recommend them to anyone.

Had a very good experience here, great customer service and they fixed my car quickly and at a…read morereasonable price. Make sure you say hi to the kitty in the waiting area, he's very friendly!

The workers were very helpful and respectful. They were able to help me with something for free!read more

We are extremely happy with our experience here. From start to finish all the team was a sure FIVE…read morestar! My husband had my Mercedes GL450 In for service. These guys attention to detail was second to NONE. Matthew did the service and was 100% thorough and detailed. Josh explained all details of the service & was completely serving in the experience he delivered. They have us certain that we would not go another place. The details such as, "we've got everything from here" "we have coffee ready for you, feel free to have some" "please let us know how we do, and how our service is" That is what makes a business so far exceed its competitors. We will refer everyone to this team. Job well done!

Great place got me in and out in the time they said they would, reasonable price, and no…read morecomplaints. Very nice staff. I only got the oil change so no idea about other services, but oil change was fine. Will go back !

Needed an oil change, my wife said there was a coupon for this shop. I found the coupon which is…read more"premium plus oil change $33.90 includes tire rotation Top off fluids: power steering, anti-freeze & washer inspect belts, hoses & filters check and adjust tire pressure, brake inspection ($25 or more on any oil change for high mileage oil. Most vehicles. Not valid with any other offers.". I then called the shop directly, and mentioned that I had a coupon, and I also told them the year make and model of my vehicle to make absolutely certain that the coupon would be valid for me, and in his exact words the gentleman on the phone told me that nothing about my car would affect the validity of the coupon. When I arrived and offered the coupon to the gentleman in the front, I was told that because my vehicle takes full synthetic oil that the coupon would not be valid at first I shrugged and figured I might not have read it completely. well I decided to re-read the coupon And mention to him that nowhere on the coupon does it say anything about conventional or full synthetic oil. So I asked my wife to send me a picture of the coupon book and it also said absolutely nothing about oil type requirements there either. It's important to note that I drive a very basic Toyota car nothing fancy so when he then told me that they could do an oil change for $94 which is more than I have ever paid for an oil change in my life, I immediately walked out. I cannot speak to the quality of their work, but I think it does speak to the quality of either their character or their writing comprehension. I went to express oil change and tire engineers one block down from them and got treated right for a much more reasonable price.

I have been getting my oil changed here for years now and I haven't been able to find another place…read morelike them! Great customer service, consistent prices, and an overall positive experience! I'd choose them every time.

I don't عادة leave reviews unless a business truly stands out--but Car Craft of Watkinsville…read moreabsolutely deserves it. From the moment I walked in, the team was professional, friendly, and incredibly knowledgeable. They took the time to clearly explain what was going on with my vehicle, gave me an honest estimate upfront, and didn't try to upsell anything I didn't need--which is rare these days. What really impressed me was their efficiency and attention to detail. The work was completed quickly, and everything was done right the first time. It's obvious they take pride in what they do and genuinely care about their customers. Finding a trustworthy mechanic isn't easy, but these guys have earned my business for the long haul. If you're looking for honest, reliable, and top-quality auto service, I highly recommend them. -- Bob Hendrix

I went there for an oil change and found that they were running a special that included a trie…read morerotation free of charge. As a single (older) woman I was thrilled! I had had some issues with my previous car care, one of which was lack of trust and respect - in other words I had been "treated as an old woman who did not get it." At car craft I was treated with respect. Their waiting area was clean and inviting. I'm so happy that I found Car Craft of Watkinsville!!

Second time here and second time saved! Honestly, who puts nails on the road? I don't know but I…read moredo know who's tire likes to pick them up! Mine, again. Walking into this place is like walking through a time machine.. 1980s décor with old school hospitality and manners (I love the fake wood paneling on the walls). Fast, professional, and the place I will be going back to when I need new tires or another repair.

**Extremely Disappointed and, Quite Honestly, Terrified**…read more I originally purchased my tires from Bulldog Tire Shop in April 2026. I returned in late May for my complimentary oil change and tire rotation. Everything seemed fine when I left, but shortly afterward, I began hearing a noise coming from around my tires. I was also informed that one of the lug nuts/bolts had been stripped and that Bulldog would order a replacement. What makes this even more frustrating is that **I was not informed about the stripped lug nut/bolt before leaving Bulldog.** I only became aware of the issue after noticing the noise and questioning it. I drove it again before I left, and the noise went away... temporarily! While I was on I-75, the noise came back and this time it was much worse. It became increasingly concerning and honestly scared everyone in my vehicle. I was so worried about what was happening that I had to get off the interstate and find the nearest tire shop. **Thank God for Mavis Tires.** When I arrived at Mavis, they inspected my vehicle and discovered that **ALL of the lug nuts/bolts on the driver's side were completely loose.** I mean ALL of them. They were so loose that I could remove them myself **without any tools.** At that moment, it hit me just how close I could have been to losing my life and potentially the lives of my passengers or someone else on the highway. This was not a minor inconvenience. **This was a serious safety issue that could have had a catastrophic outcome.** When I returned to Bulldog to pick up the replacement, the manager's response was simply, **"I'm sorry."** That was essentially it. After something this serious something that could have resulted in me or someone else losing their life I expected much more than an apology. I expected accountability, an explanation of how this happened, and some reassurance that steps would be taken to make sure it never happens to another customer. I now have a brand-new set of tires with a warranty, yet I **do not feel comfortable allowing anyone at this location to touch my tires or my vehicle again.** That is extremely disappointing because I should be able to trust the shop that installed my tires to ensure they are properly secured and that my vehicle is safe before sending me back onto the road. I don't know if this was a training issue, a lack of proper inspection, improper installation, or something else, but **something needs to change.** A mistake involving improperly secured wheels isn't something that should be taken lightly. I am grateful that I heard the noise, trusted my instincts, and found another tire shop before something happened on the interstate. **I could have lost my life. Literally.** Unfortunately, based on my experience, **I cannot recommend Bulldog Tire Shop to anyone.** If you have had work done here, I strongly encourage you to have your lug nuts and wheels checked by another qualified professional. **Buyers beware. Your safety is too important to leave to chance.**