I was s--ually assaulted by a violent, deranged man in the Andrew Jackson Condominium in Jackson Heights, where I grew up since age 2, my parents lived there for decades. I had no s#men to take to the police (he dropped his pants and had a condom on.), so I simply stopped talking to the violator. He very likely has Narcissistic Personality Disorder, so that he reacted egoically and aggressively. He proceeded to launch a smear campaign against me, enlisted male "flying monkeys" to harass and bait me as I would enter and exit the building, including telling stories about me to doormen. I finally complained to a Board member and to Maxwell-Kates. He became aware of my complaint and became irate. He had several outbursts- screaming in the hall, egging my door, kicking my door, using vile sexist language whenever he could, threatening violence in the presence of the doorman, and naturally employing the classic tactic of a man like that, attempting to gaslight and dehumanize the female target. He's black and cynically claimed that he was being lied about because he is black. He deflected in this way- kept yelling that, and not telling the truth of his actions. M-K did not witness the initial assault. But they saw the man's behavior for many months afterward, and their response was Inadequate. They took part in degrading and intimidating me- as I describe below. What did Maxwell-Kates and their Attorney do? They were cowed. Maxwell-Kates sent me a letter, through their lawyer, saying that my "personal feud" with the neighbor was becoming disruptive. This is how they talk to a victim of assault; they try to pin mutuality on her. They did not share with police the videotaped threat of violence he had made against me in the lobby. And they buttressed his dehumanizing language about me, they coddled him; they called me "erratic" for complaining about assault and harassment and called a psychiatric ambulance on me, staff which buzzed my apartment three times by mandate pursuant to the petition they had submitted (submitted by I believe three employees working together)... again, because I had written to them- expressing myself just as I am now- insisting on a halt to the abuse, and because I evinced, through this language here and by not smiling, anger and discomfort... following r-pe and harassment and nothing done to mitigate the situation for many months. When the man Threatened Violence, bellowed in the halls, tried to kick down my door, insulted and used bigoted language ("b-tch" hundreds of times, "white m--key" because I'm a fair-skinned Dominican woman; apart from being sexist, the man Maxwell-Kates coddled is a racist who said blacks are made by God and whites come from apes... He also railed against the LGBTQ community in the lobby, and he also yelled at an old white man for not saying thank you to him when he held a door open for the guy, and he also verbally attacked my 87-year-old father.), threw eggs, *they did not call a psychiatric ambulance or police. Hence: they failed in protecting me or others in the building.* I wound up in the ER with a migraine after one verbal assault by the predator. They tried to make the situation go away by threatening and harassing about nonsense through their Lawyer (e.g., letters warning me and my family to give up our pets or have to move, for my harmless cat sitting in front of my door sometimes, immediately reported by the predator Next Door to us; heeding my assaulter whenever they could, whenever he jumped and shouted and cursed.) and attempting to invalidate the soft-spoken, female victim, who only exerted her language (I hold a doctorate in English, and I speak when people have tried to harm me, and I am allowed to communicate in my way.) to ask for decency, tried to smear me (on record- filing a petition to a hospital for my exertion of free speech in asking for civility...) after the assault and ongoing harassment I endured. They violated my civil rights, they privileged an inhumane predatory person, they allowed for and contributed to his defamation of me, they harassed me and family, they allowed me to get sick (first migraine of my life after one of the predator's verbal assaults in front of a crowd resulting in ER hospitalization), the assaulter (a renter, not an owner) CONTINUES TO LIVE THERE, they endangered us. -- M-K staff has steadfastly tried to undermine me for communicating, when they were so inept at responding, thus requiring continued communication. I call that a tactic. I speak English okay, so there was no need to make me ask for help ad nauseam. They did that because they did not care. They wanted to sacrifice a female on the altar of selective political correctness- a predator's totally shallow, dishonest hijacking of conversations around race. I don't have to be stoic (without feeling) on this matter, when I give my attention and cogency, which are enough, and when M-K's people allowed the chaos I describe above from a r-pist. read more

https://medium.com/@gutierrezlia038/on-maxwell-kates-new-york-ny-f49e9723f0a3 Part of review- Why do you let the business owner have my review deleted. He should have the valor to contend with me publicly. You give this company an out, Yelp. -- There is no hate speech in this review... I am reporting- verbatim, Recorded (e.g.-security footage from July 2023)- on hate speech leveled at me... -- And what happened to me, could happen to other female tenants, goes to the "core of the consumer experience." I was s -- ually assaulted by a violent, deranged man in the Andrew Jackson Condominium in Jackson Heights, where I grew up since age 2, my parents lived there for decades. I had no s#men to take to the police (he dropped his pants and had a condom on.), so I simply stopped talking to the violator. He very likely has Narcissistic Personality Disorder, so that he reacted egoically and aggressively. He proceeded to launch a smear campaign against me, enlisted male "flying monkeys" to harass and bait me as I would enter and exit the building, including telling stories about me to doormen. I finally complained to a Board member and to Maxwell-Kates. He became aware of my complaint and became irate. He had several outbursts- screaming in the hall, egging my door, kicking my door, using vile sexist language whenever he could, threatening violence in the presence of the doorman, and naturally employing the classic tactic of a man like that, attempting to gaslight and dehumanize the female target. He's black and Cynically claimed that he was being lied about because he is black. He deflected in this way- kept yelling that, and not telling the truth of his actions. Let Maxwell-Kates call me a liar, side with the r-pist. I AM ALLOWED TO TELL THE TRUTH OF WHAT HAPPENED TO ME. I have my assessment; but the Facts I report *about Maxwell Kates's response* are All verifiable. M-K did not witness the assault. But they saw the man's behavior for many months afterward, and their response was Inadequate. May I say that. They (inadvertently?) took part in degrading and intimidating me- as I describe below. --- Thank you for your message. Glad you received my Two messages. It's important to be specific given the gaslighting and willful, reductive mischaracterization that various members of your staff have manically demonstrated throughout this ordeal. There is no need to count someone's (a professor's, a victim's, anybody's) words. Some people are more fluent when communicating, by nature and cultivation both, and are entitled to their mode of communication. Some people have an urgent need to speak. Your staff has steadfastly tried to punish me for communicating, when they were so inept at responding, thus requiring continued communication. (I call that a tactic. I speak English okay, so there was no need to make me ask for help ad nauseam. They did that because they did not care. They wanted to sacrifice a female on the altar of Selective political correctness- a predator's totally shallow, dishonest hijacking of conversations around race.) There is no need to tell me to be calm (i.e., absent of feeling) when you have my attention and cogency, which are enough, and when your people allowed the Chaos I describe above from a R-pist. But I do apologize for assuming that M-K called Yelp to have the review taken down. I thought that someone has to flag a review for it to be potentially removed. (A Yelp rep told me that, not that the platform automatically vets reviews without human input.) Therefore, I spoke strongly in my voice message to you. And because your whole team involved with the Andrew Jackson Condominium has repeatedly been offensive toward me in this matter. Sir, given that I've apparently spoken so exorbitantly, my concerns should be clear. I want the recording of the threat made to me in July 2023, what I asked for two years ago and have asked for repeatedly to no avail. I want consequences for the violator (just based on his witnessed and recorded harassment over many months) as well as for your employees who participated in the bias and harassment I faced. (I can say more about how your colleagues behaved; I can elaborate- which is what makes for more than one call or for a long statement.) I want them to submit in writing a retraction of their petition and written apology for their cynical misuse of the "welfare check" service they deployed to echo my abuser, while they let a madman scream and threaten in the building multiple times for months (never finally teaching him to be calm). read more

This is, without question, the most frustrating and disappointing experience I have ever had with a building management company. My family and I are shareholders in a cooperative building managed by this company. As owners, we expected professionalism, responsiveness, and a genuine commitment to resident safety and quality of life. Unfortunately, our experience has been the exact opposite. For the last 2 months we have been living with a recurring low-frequency vibration and noise problem caused by building equipment. This is not an occasional inconvenience. The vibration repeatedly travels through our home, creating sensations of ear pressure and repeatedly disrupting our family's sleep and daily life. We documented the issue, provided recordings, repeatedly reported it, and sought professional evaluation. Despite extensive notice and countless opportunities to act, management failed to provide a meaningful solution. What makes this especially disturbing is that management was fully aware that young children live in our apartment, including a child recovering from a serious medical condition. Any reasonable organization would have treated the situation with urgency and compassion. Instead, we experienced delay after delay, deflection after deflection, and an apparent willingness to simply wait for the problem to become someone else's concern. The vibration issue is only part of the story. We also raised concerns regarding the safety of our balcony railing. As parents of young children, we believed the concern warranted serious attention and a collaborative effort to explore safety improvements. Instead, management's response was essentially that the railing complied with standards from the era in which the building was constructed, effectively relying on safety expectations from nearly a century ago as the end of the discussion. There was no meaningful follow-up, no apparent effort to explore practical safety enhancements, and no indication that management was interested in working toward a solution despite having responsibility for the building's railings. Our primary point of contact throughout these matters was the building's managing agent, Avery Feldman. Despite repeated communications regarding both issues, we found his responses dismissive and lacking urgency if we would get a response at all - in most cases we would get an automated reply back saying he is out of office. Perhaps the most frustrating part of this experience occurred after months of trying to work directly with management. We were contacted by the cooperative's attorney and instructed to direct our concerns through counsel instead. We complied. Yet after asking us to change the communication process, the attorney eventually stopped responding to our emails as well. From a resident's perspective, it felt as though every avenue for addressing legitimate concerns was gradually closed off rather than used to find solutions. Every building has problems. What matters is how management responds. In our experience, the pattern was one of minimizing concerns, avoiding accountability, and leaving residents to bear the burden of issues they did not create. If you are considering purchasing shares in a cooperative or renting in a building managed by this company, ask hard questions about how resident health, safety, and quality-of-life concerns are handled. Our experience left us deeply disappointed and with little confidence that management is willing to take responsibility when serious issues arise. read more

I was sexually assaulted by a violent, deranged man (Apt. A611) in the Andrew Jackson Condominium in Jackson Heights. I had no proof of the encounter (he dropped his pants and had a condom on.), so I simply stopped talking to the violator. He very likely has Narcissistic Personality Disorder, so that he reacted egoically and aggressively. He proceeded to launch a smear campaign against me, enlisted male "flying monkeys" to harass and bait me as I would enter and exit the building, including telling stories about me to doormen (Francisco, too cowardly to check him, endangering women in this way; he has a young daughter and may learn one day, it's questionable and unhelpful to girls to buddy up to degenerate rapists). I finally complained to a Board member and to Maxwell-Kates. He became aware of my complaint and became irate. He had several outbursts- screaming in the hall, egging my door, kicking my door, using vile sexist language whenever he could, threatening violence in the presence of the doorman, and naturally employing the classic tactic of a man like that, attempting to gaslight and dehumanize the female target by calling her "crazy." He's black and also played the race card. Denied his actions and claimed he was being targeted for his race. What did Maxwell-Kates and their Attorney do. They were cowed. Maxwell-Kates sent me a letter saying that my "personal feud" with the neighbor was becoming disruptive. This is how they talk to a victim of assault; they try to pin mutuality on her. They did not share with police the videotaped threat of violence he had made against me in the lobby. And they buttressed his dehumanizing language about me, they coddled him; they called me "erratic" for complaining about assault and harassment and called a psychiatric ambulance on me, staff which buzzed my apartment three times by mandate pursuant to the petition they had submitted (submitted by I believe three employees working together)... again, because I had written to them- expressing myself just as I am now- insisting on a halt to the abuse, and because I had seemed angry and uncomfortable at times, following rape and harassment and nothing done to mitigate the situation for many months. When the man threatened violence, bellowed in the halls, tried to kick down my door, insulted and used bigoted language ("bitch" hundreds of times, "white monkey" because I'm a fair-skinned Dominican woman; apart from being an idiot sexist, the man Maxwell-Kates coddled is an idiot racist who said blacks are made by God and whites come from apes... He also railed against the LGBTQ community in the lobby, yelled at an old white man, and verbally attacked my 87-year-old father sitting on his walker (rollator).), threw eggs, they did not call a psychiatric ambulance on him. They did nothing to protect me or others in the building. I wound up in the ER with a migraine after one verbal assault by the predator. They tried to make the situation go away by threatening and attempting to invalidate the soft-spoken, female victim, who only exerted her language (I hold a doctorate in English, and I speak when people have tried to harm me.) to ask for decency, tried to smear me (on record- filing a petition to a hospital for my exertion of free speech in asking for civility...) after the assault and ongoing harassment I endured. They deserve to be sued to hell. Adriana Bernard, Mickey Zacarias, lawyer Brandon James, etc. read more

They will not comply with my requests (see review below, "L.G."). For one, the time is past. I needed their assistance and fairness Then, and they mostly failed. They also cannot admit the toxicity I describe because given that nothing can be done to amend what already happened, "consequences" would equal damages awarded to me. At most they can offer a wan apology, but more commonly, institutional packs (in any context) will continue to downplay, empty, and disregard the claims and needs of a female victim. It's easy to do that; women are a last priority; it's common. To female residents in buildings run by Maxwell-Kates- when you are assaulted and harassed in your building- when a culture is in place to permit that/ to let that continue- when M-K gives any measure of credence to the outrageous, sick, pathetic ranting of a s-xual predator and race-baiting sociopath- when they try to talk you upside down in order to appease a dangerous male who they think has more "purchase" on public sympathy for vapidly, cynically talking (hollering in the hallways) about race- when they think that matters more than a woman's demand for fairness and justice-- maintain an "ethic of shamelessness"; don't stop denouncing what is not okay: what they did to hurt you and strip you of dignity, how they tried to take your voice. When a predator where you live tries to strip you of humanity, and when his loudness, aggression, and "privileged status" over women win the responsiveness of Maxwell-Kates staff while attempts are made to silence and threaten the female (leveraging the lawyer they pay; and trying to rope in other levers of power ("welfare check" for the victim of r-pe and Not for a predator threatening residents with violence)- trying to have you officially invalidated for speaking up- that historical, consistent reality for women), don't feel it. They bank on shaming. That is the Best they give to real victims. Delineate what they do; show how they weaponize language against you. When the same predator harassed another woman in the Andrew Jackson Condominium, that woman did not fight, did not expose herself to the disingenuous, callous undermining of Maxwell-Kates. --She just moved out of the building.-- (That is verifiable; a doorman in the building and some residents were privy to that situation.) If you can't or don't want to do that, then do not be shamed by M-K's weaponization of language and their tropes about females. Tell. read more

This review is a long time coming. Bottom line, all of the negative reviews written about this "company" are true. The most incompetent management company in NYC is an understatement. I'm in complete awe in who they hire and am really wondering what employees at this company do all day as they are unable to answer emails, phone calls, etc. It's probably because they have an IQ of a toddler. Thank goodness for ChatGPT otherwise I'm not sure how anyone there can function. I can't wait for someone from management to get in touch with me, as I'm already in the hole for literally thousands of dollars. I'll be posting reviews over the next few days, weeks, months etc and dropping names of employees at this place so that ppl and the public are aware or the sexist, racist, absolutely disgusting humans that are employed at this company. Standby for more detailed info as to how this place cost me literally thousands of dollars.... read more

If I could give zero stars I would. This company is criminal - it's actually sad, the intellectual level of the employees. By now, I've communicated with a number of people who work here, and not only are they stupid, but each one has been extremely and excessively rude. Additionally, I have caught their employees (namely Diana Soranno) in several lies/inconsistencies in written communication. It is unclear whether Ms. Soranno is simply an unpleasant person, or if she is just too stupid to realize she has spoken out of turn. If I ever move, I will be certain to ask who the building management company is, because if it is Maxwell Kate's, it's a dealbreaker. read more

https://medium.com/@gutierrezlia038/on-maxwell-kates-new-york-ny-f49e9723f0a3 The review is continually deleted. People must know what happened to me in a building managed by Maxwell-Kates, how Maxwell-Kates responded to and contributed to the assault and harassment I faced in their building. This is important for female consumers to know. I see reviews here in which people are relating their particular experience with this company. Is the same permitted when someone has had a negative experience? read more

https://medium.com/@gutierrezlia038/on-maxwell-kates-new-york-ny-f49e9723f0a3 The review is continually deleted. People must know what happened to me in a building managed by Maxwell-Kates, how Maxwell-Kates responded to and contributed to the assault and harassment I faced in their building. This is important for female consumers to know. I see reviews here in which people are relating their particular experience with this company. Is the same permitted when someone has had a negative experience? read more

It doesn't get much worse than this. Maxwell has no business managing a residence, commercial building or facility. They could not find their way out an open door in a sunlit room. Complete obstructionists in every way- they couldn't make repairing or maintaining YOUR OWN HOME any more difficult.They don't communicate with building staff so you have to spend your days as a secretary making calls and chasing people down to get anything done. Ridiculous. read more

this ass wipe company was reviewed by me over a year ago. It seems they have a very good "fireman" ( someone who monitors these reviews, contacts the reviewer, and assuaged the moment). However, no one takes care of business. I am rallying at the general meeting coming up to have them fired. They are useless and anyone considering hiring them should know that. read more

Andy Marks from Maxwell Kates has been a breath of fresh air!  So nice to have someone who is not only responsive (yes, he picks up his direct line!), but also someone who doesn't immediately say "no" on a question I have regarding my investment property.  After 3-4 Managing Agents thus far on my property I finally feel in good hands! read more

I have had a horrific experience with the management office Allegedly Refusing to return security monies Allegedly Demanding replacements without considering normal wear and tear allegedly appears to cater to the new buyer The management personell do not allow you to speak to the Manager This is one of the worst management companies read more

MKI took over management of my condo 3 years ago and I couldn't be more pleased. In addition to introducing ways for our building to save money, they have always been professional and easy to get in touch with. read more

https://iapps.courts.state.ny.us/fbem/DocumentDisplayServlet?documentId=YI45bXeenxmrs47pFb4Hxg==&system=prod The management company team responsible. Maxwell Kates. read more

They held on to my deposit for 1.5 months for no reason and keep brushing me off. Horrific management company. I don't recommend living in any building they run. read more

My Condo just switched to this firm. Rob is an amazing manager and so attentive to details. He responds promptly to every email, which is amazing. read more

This is the MOST UNRESPONSIVE management company I have ever dealt with. Cannot believe any building would hire them based on this.

un-responsive management. avoid phone calls with their answering machines. never returns phone calls.