great service! had an issue with my camper heater Sam and alex personally came out and fixed it!read more

I purchased a car from this dealership they have been nothing but kind and understanding. Went…read morethrough some financial strain and they were willing to work with me and I just finished paying my car off. Thank you so much for helping me and my family have a safe and nice vehicle to travel in. I will definitely suggest using this dealership to get ur next set of wheels.

Katherine at Southwest Infiniti made purchasing my vehicle as easy as can be. Great customer…read moreservice. I would recommend this place to anyone in the future who are in search for a vehicle...ask for Katherine. Best car dealership I have ever been to! -Tony Vespi

Service was fine. Came here to look for a new vehicle and someone did approach after looking for…read moreawhile and then wasn't too pushy so that was nice. Even though the salesman was new he seemed nice.

We recently purchased a car from EchoPark Automotive, and while we did ultimately get the vehicle…read morewe wanted, the overall experience was frustrating and unnecessarily drawn out. We came in ready to buy, but what should have been a straightforward process turned into nearly five hours of waiting, largely due to the team's complete lack of urgency. This was especially noticeable since the entire store was empty on a rainy day, with very few other customers around, yet everything still moved at a crawl. Instead of getting paperwork done efficiently, there was a constant push to upsell GAP insurance, with repeated lines about how they could "lower my payment" if I added it. It felt more like a sales survival camp than a customer-focused process. I made it clear early on that I had a prior engagement and needed to wrap things up before then. I was assured that wouldn't be a problem but it absolutely was. We ended up having to leave and asked them to have everything ready when we returned. When we came back, things somehow got worse. Salespeople and managers were standing around vaping at the welcome desk and casually talking negatively about customers before even acknowledging us, and once they did, there was still no urgency, just slow, meandering movement to finally complete the paperwork. One star only because we did get the car we came for and I cannot give zero. But be warned: expect to waste your entire day dealing with a team that shows little respect for your time or urgency in closing deals. LASTLY, ensure the car they're giving you has oil in it. Ours did not and they are in zero rush to get that work done... and by zero rush I mean they've quit responding.

DO NOT BUY FROM THIS SHADY DEALERSHIP! Unless you do your own research within their website, they…read moredo nothing to help you voluntarily. I purchased a car on January 22nd, and within the first day knew that I hated it. It never dawned on me that there was possibly a return option at this dealership. There were several features listed on the website that, in the end, the car did not actually have. I did not catch that until after the car had been contacted. As I say there were several other things about the car that I absolutely hated. Something made me do an AI search on their return policy and sure enough; they offer a seven day return policy or 250 miles. I was on the seventh day, but as it turned out, I was forty five miles over. It NEVER dawned on me to actually verify mileage they listed on paperwork. The only proof of mileage is the picture that they post online when they're posting their original listing. Their liar finance director, Umair, actually told me and my father that they take pictures of mileage right before a vehicle is contracted. I asked to see such picture and of course it could not be provided. Umair then, proceeded to tell me that the return policy they have on their website is more for mechanical issues and not one meant for customers to bring back a vehicle if they are unsatisfied for any reason. Again...WHAT! Not what it says on their website. Why the shadiness? Why not be up front with customers and let them know that their happiness and satisfaction genuinely does matter? Umair reminded me that's not the business he's in. His job is to move cars. Not a customers satisfaction. Gene Kakoma, GM for Stafford location assured me they would help me exchange vehicles for one that I wanted. I even went to location on 45 amd test drove a vehicle. Picked one out! NEVER ONCE did Gene say that the plan was going to be to "TRADE IN" the car that I had just purchased 7 days ago. I needed to get their appraisal department to appraise the vehicle that I had just purchased from them. SERIOUSLY! And once the appraisal came in, if there was a difference, they would roll it into the new contract. WHAT THE WHAT! lmao! I understand that this all on me in the end. I thought that I did my due diligence, obviously not well enough. There is no honor among thieves, and in the end that's exactly what they ALL ARE! Not one person was honest w me about anything. Their sales staff is just as shady. Won't waste my words on those knuckleheads. IF you decide to buy from these schiester's, know there is a 7 day happiness return policy. I've posted for your review. Good luck amd happy car buying.

Years ago I had a good business experience with Andy at Bayou City…read more Cars regarding a Ford F-150. We hit it off, and I felt I got a very good deal from a nice business man then. Everything worked out well and a couple years later I called him regarding a small matter that was important to me, and I was willing to pay for his expertise. He remembered me, told me to drive right over, fixed my problem, and insisted on taking no money from me despite my objections to his working for free in the July heat for over an hour! I've noticed that he appears to sell the cleanest of clean looking used white Ford pickups. After it all I am going to recommend my 38 year old son start his possible search for a good truck at Andy's clean as a pin auto shop. Thanks Andy. Yer a good man. DICKMC

What an amazing experience. Bought a car literally in 45 minutes plus test drive. Love the no…read morepressure sales and quick turnaround on a great Lyriq. The price was extremely fair and just an overall great experience. Thanks Anthony @ Ultimate

BUYER BEWARE! They…read morebribe you to take down bad reviews (I was offered $1,500 but then would have to sign a legal document not sharing my bad experience anywhere.) The short version: They sold me a vehicle with thousands of dollars in existing issues. The long version: I live in Austin, so I had Anthony do a FaceTime tour of a Tesla Model X with me. He reiterated again and again how clean the vehicle was. Zooming in on a tiny little paint chip here or there, but everything else was "great." I bought the vehicle and had it shipped to Austin. First time driving it, I knew there were issues. 1. The A/C didn't work at all (huuuuge problem in a hot state like Texas.) 2. The vehicle, after driving for a bit, would go into "creep mode" where it wouldn't accelerate and said it needed to be taken in for service. 3. The passenger's rear side of the vehicle was covered in hail damage. It's cosmetic, but wasn't disclosed and majorly affects the re-sale value of the car. I contacted Anthony right away (literally day 1) to let him know about these 3 issues. No response. Gave it some time, pinged him again. No response. Weeks go by, and it's not until I left a 1-star review that all of a sudden they reached out and wanted to help...but only if I would take down the review. So I took it down because if they wanted to make it right, then I'm good with that. By this point, my vehicle was at the Tesla service center. When the bill came back for $2,500, they only offered to cover $1,500 because the vehicle "didn't have any issues" when it was with them Now my vehicle is in the shop for a second time because there was still the acceleration issue, so it's actually $3,700 total to get these issues fixed (not counting the body damage.) Very, very disappointing car buying experience and a super painful lesson that these guys either don't test the vehicles they get in...or they do and they lie about the condition they are in. Either way, buyer beware.

Bought a 2008 Camry Hybrid from Joe of Amazing Motors. Through…read moreCargurus. Listed with 57000 miles. Said it had a few scratches but was in Good Shape. When the car was on its way to Corpus Christi he had received my payment of 8900. too Much! He told me that the drivers side visor was in the trunk, he only had one key, and the hybrid system was good. When we drove the car down the street hybrid warning lights came on. The car is at Toyota needs new hybrid battery. Will cost over $3500. Dash was also chewed on by the previous owners dog. When I called him about the issue he lied over and over. Then said he would buy the car back for retail $4500. I would never recommend this person or car long. I would be more cautious about buy on line again. People like Joe are so disappointing. There are so many other car salesman and people who are nice and honest. Don't need to do business with people like Joe.

Amazing. I'm in reno. Bought my dream car my dad had when I was a kid. Picked up and got it back to…read morereno and found out I had a few little issues. Called joe and he said how can I help... no one does that! I told him it had a bad motor mount he said wow that's no good. I got you! Took care of the cost. It's my own fault I bought a 20 year old vehicle with low miles. Most people would say kick rocks. He took care of it. Great guy. No bs

So this is for the sales side of this dealership…read more We stopped in because we found a used vehicle online that we wanted to see. I guess shame on us for not calling ahead of time to see if it was still available, even though I found it only hours earlier. The location is sketchy AF. There was a salesman out front smoking when we arrived... which gave us the "ick." The vibe here made us uneasy. We inquired about the vehicle we found online and he said he thinks it was already sold but he checked with his manager. We were told the vehicle sold DAYS ago and he was unsure why it was still listed online. He then proceeded to get us to buy a NEW vehicle instead, to which we repeatedly said we only buy USED. It was like he didn't want to listen to what the customers wanted. All in all, we ended up buying a vehicle at another dealership but it was the same vehicle we came here to see.... Sooooo, 99.9% sure even with the sketchy-vibe here, they would have made a sale. I'd say maybe next time but I 100% don't think we'll be back.

I received the engine replacement quote from my advisor at Moritz Kia, as all 6 piston bearings…read moreseized. Our initial concern with your service was that Gary would not return calls or provide information. He provided no updates unless called, and acted irritated that I was looking for updates. When he called me to pick up the vehicle, he made recommendations, and was irritable that I wanted none of it done at this time. We had to make a 300 mile trip back to pick it up. Testing an alternator takes less than 20 minutes to do. Gary called Tuesday the 10th telling me the vehicle was ready. We arrived Friday the 13th to pick the vehicle up. The car was returned to us with oily/muddy dog footprints all over both front seats, the middle console, back seats, and some kind of smear on the back of the driver headrest. There were even oily footprints below the driver side windows that were still visible after heavy rains. I tried to call Gary in regards to this and he refused to answer his phone. My wife went inside, was directed to his desk where he was seated, ignoring the phone ringing next to him. She said "Hi, are you Gary?" He said yes. She said "That's my husband calling you and you need to come with me." When he saw the footprints, he dismissively stated, "We don't have dogs here." I stated this happened here at his dealership, we don't have a dog. Gary had a porter quickly clean it, but since there was oil in the footprints, there is still residue in the seats. The lack of concern regarding this situation is telling considering the following response I received when I called in regarding the engine failure. The engine light was expected to be on for 50 miles or so, as the battery must be disconnected prior to replacing the alternator. My wife and I made a rest stop, and afterward, while accelerating to highway speeds in front of an 18-wheeler, the engine failed her approximately 150 miles away from your dealership. My first thought was that the new alternator failed. I checked the engine oil as the engine seemed very hot, and discovered there was none or very little. I took a photo and video of my dipstick. There was the proper amount of oil prior to our Galveston trip. I had checked as a change was due soon. We had to rent a U-Haul truck and trailer to get the vehicle home. We had to get a hotel for the night, and I had to call out of work Saturday the 14th. I and my wife in separate calls Monday the 16th had been told by Gary, that there was no multipoint inspection and that the vehicle had never even been lifted. On our vehicle, the alternator is located under the engine - it must be lifted. When she asked for the manager on the phone, he stated that he is the Assistant Manager and chuckled. Her entire office got to listen to Gary's belittling response to her. He stated Richard would be in around 12pm. I went to her office and we called in together, and were told you came in earlier and were at lunch. When I spoke with Richard, he backed up Gary's statement. I have since left messages I have not received a response. I requested the Multipoint Vehicle Inspection Report. Gary and Richard stated it had not been done, only recommendations from checking the onboard diagnostic. I have since then received that multipoint inspection that I was told did not happen from someone in your shop. The MPVI states my oil was checked successfully and was good. Remember I stated I had checked my oil and it was full? Your MPVI confirmed my oil level was good. Why was the oil removed? My dealer confirms that there is not an oil leak when filled. I have already filed a complaint with Kia Corporate of this situation and provided the same photos attached to this email and more. I wish I could leave no stars.