This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

This resort was the worst experience we had in mexico. The…read morefood is beyond terrible, even the Saffron restaurant that they claim is their best was at best cart food. But seriously the food not only was beyond disgusting the prices are insane, you pay prices as if you dine at the Four Seasons however the food is terrible! Service - at the beach the staff pretend they dont see you, most staff look like they dont want to be there. The beach is also very ugly with the seaweed barriers its just not at all appealing. The resort is big but it looks unkept and not at all modern by 2025 standards. The only positive thing the room seemed clean but the bed definetly uncomfortable. We will never be back here and will ensure i post this review everywhere because i definetly believe all the positive reviews are paid.

Stayed for a week for a friends 40th birthday and all I have to say is WOW! Service at every point…read morewas amazing. We checked in which took a little bit of time because it was busy. Room was incredible with amazing views. The bar in the lounge served fresh sushi and exotic drinks. We did the all inclusive and their selection of alcohol included was well worth the price. The Italian restaurant had a great vibe to it and all of our servers stayed after closing to make sure we were taken care of until the end. The breakfast buffet had a ton of options to choose from and overlooked the lagoon. The bike rides through the property were fun and there were plenty of golf carts to take us around when we didn't feel like walking. At night, the bar by the ocean was perfect for a nightcap and fresh ocean breeze. The only complaint we had was we couldn't stay longer. 10/10 we will definitely be back!

My husband and I went here for my son's 2nd birthday and had an amazing experience. The villas on…read morethe water are spacious and very comfortable for a family of 4. The service is impeccable. The staff go above and beyond to cater to you. We received 2 pillow cases embroidered with our kids names as soon as we arrived to the room on the first day. Every evening with turndown service the kids were left special little gifts made locally (little wooden animals, knitted toys, etc). So many little touches were personalized - which were thoughtful and made the best gifts we could've received. The staff knew our names, were kind to our kids, and went out of their way to ensure we had a great stay. Our butler was attentive to our needs and accommodated every request. The drink/food service at the pool cabanas and the beach was great as well. The property is absolutely stunning. Of the hotels in the area, this one is by far the nicest, most private and without the typical commercial crowd. Given the location, definitely bring mosquito repellent for when you're spending time outside the room by the water. Overall, absolutely love Rosewood and will surely be returning to this location. Simply put, it felt like a dream.

First time at a Rosewood property and I left very impressed with this Mayakoba resort. Truly a…read moregreat place for relaxation and for recharging your batteries. It felt private, secluded and quiet. We booked a Rooftop Ocean View Suite, but were delighted to get upgraded to the Two Bedroom villa. A bump from 966 to 1562 square feet of space (not including the extra outside space). The welcome drinks, popsicles (for the kids) and guacamole were great and of course the dramatic boat ride to your suite is one of a kind. The suites at Rosewood Mayakoba are amazing. Even the small suites are spacious (I think their smallest room is 788 sqft). Our suite had plentiful outdoor space, its own dock to the lagoon, a private plunge pool and also a large rooftop terrace. Truly too much space for our family of four (2 adults, 2 kids), but we happily enjoyed it. Service was stellar, which I expected at a high-end hotel. My most recent vacations have been to the Caribbean, so the combination of Mexican hospitality along with the Rosewood service really made for a nice stay. Our butler stayed in contact with us via Whatsapp, but we really didn't have many requests except for booking dinner reservations and ordering more cow's milk to the room for our baby. Our kids had their own monogrammed pillowcases, that we took home. The turn-down service also left small wooden figurines (indigenous) which was a nice touch for the kids. There's definitely an extra attention to detail that's on another level from other hotels. We were able to get a bike with training wheels and also a trailer for the kids to go on short bike rides with. The kids club was very good. Lots of planned activities throughout the day and an air conditioned indoor play area. Our daughter was 3, so one of us was with her, but I think kids 4 and older can stay alone. The staff was consistent and got to know our daughters pretty quickly. There are excursions within the property like the bat cave and boat rides which is nice (instead of just staying indoors doing arts and crafts). The family pool was just okay. There's a small shallow part for toddler to play in and also a bigger deeper pool. It's well kept, but I can see how some might say it's time for a renovation (which I believe they are doing). There isn't a very good gradual entry point in the bigger pool, so I would say it's not the most kid friendly for small children (no problem for bigger kids), since there's one step and then it drops off to 4 feet. The beach also is undergoing a lot of erosion along with the sargassum. It's narrow and slightly rocky, so I feel like if you plan on playing in the sand or spend a lot of time in the water, there might be better options. However, it's still quite scenic and perfectly fine for lounging in the recliner. Food was very good (especially breakfast at Casa del Lago), but is pricey like everyone mentions. La Fondita, the tostada restaurant in El Pueblito, is one of the better and more low-key options at Rosewood. There is a consistent kids menu at all the restaurants at Rosewood. We did not get a chance to check out the restaurants at the other hotels. TL;DR - Luxurious and family friendly resort that shines with their accommodations and service. It's relaxing, but quiet and a bit sleepy (might be too quiet for some people). Food is good, but pricey. Kids club is great, but the pool is just okay without easy entry or waterslides. Beach is not best for extended playtime in sand or water. Even so, I still loved it and would definitely return.

We just returned from Viceroy and had such a relaxing and amazing time!…read more - The staff are all welcoming, genuinely friendly and super attentive -prior to checkin I let them know mosquitoes absolutely love me , they had spray upon my arrival (organic and off!) and they sprayed my patio and had a netting around the bed all set up. I never had any bites until I left the resort my last night for a wedding ! - food: We ate at both restaurants and the food was excellent. Especially the shrimp and octopus dishes. Cocktails were done right! Not watered down like other places . - beach - this resort seems to have the best beach area as compared to nearby resorts with actual sand The pool is a perfect size and was never crowded . Pepe and staff always took care of you. -gratuity - 16% service was added automatically to your bills. This is not an all inclusive , for the quality of service we made sure to bring $USD to add tip for everyone. They all work so hard in the heat to make your experience memorable! -Spa - Splurge for this! Best way to start our days first thing with massages and facials . You can also use the jacuzzi and steam room daily without services. I frequent Burke Williams and their masseuses are good , strong too ! They did our services outdoor for couples in this serene area with a fountain running. -room - we enjoyed the premium villas, super spacious with walk in closet, shower and bath tub . All the villas are close so a short walk to the pool - There is a little bass coming from the next door resort's DJ at night, but when I closed the windows , it was very muffled and did not bother us at all. - long drive from main road - so expect a secluded spot . They will call you a taxi that gets there in 20 min. Download WhatsApp and text the same taxi will take you back. Felt safe ! We can't wait to come back someday! Definitely highly recommend this place for all couples who just need to relax.

Paradise for sure! We felt pampered the moment we stepped into the beautiful outdoor lobby. Staff…read moreis eager to please! From the welcome coconut drink and cool towels to the thorough tour ( thanks Claudia) ,check in was a great experience. Bellmen we're very friendly and helpful. And our villa was just gorgeous! Heated plunge pool, hammock, and more great you as you enter the area. You are in the jungle, so there is a lot of natural privacy. Inside the villa, you will be caught up in the romantic vibe thanks to the sweet and decadent decor. Outdoor shower brings you close to nature. Many special touches await. Poolside is another area to be spoiled- by Pepe and crew. They will get you anything you want, no need to lift a finger. And the wait staff at Coral restaurant are very thorough. They seem more like personal butlers rather than waiters, taking the time to get to know their guests by name, and learning their food and drink preferences. This area is also beautiful, with a view of the ocean. And the spa is very relaxing, access to the spa facilities including the steam room, jacuzzi is complimentary with your stay. Viceroy isn't without its flaws. The small beach is barely swimable due to the coral/rocks. And though they work to remove the seaweed, if you come from May-Nov that will be somewhat of a pain ( the whole area not just here). And there is music that drifts over from the next door hotel which at times annoys. It wasn't too bad while we were here, but was noticiable. There are mosquitos and rainforest animals around, so if you're not okay with seeing agouti while eating breakfast on your patio, this isn't your place. And yes it's pricey. Nevertheless the quality, service, and beauty of this resort make up for any issues. We didn't want to leave!

We had a really good time at this adults-only resort. There are plenty of activities where you can…read morebe busy or choose to relax and enjoy your time. I was not approached by anyone offering to sell me anything or attend presentations. Staff were super friendly and helpful during our stay. There's a main pool and a quiet pool. So you have an option where you want to be based on your interest. Night shows were great with some fantastic performers. I wish that there was more Mexican themed shows or music but I guess they try to accommodate that the majority of guests were from Canada and USA. Some of the restaurants rotate being open for dinner. Your best bet is to make reservations ahead of time. You can always show up but might have to wait depending on the time. Overall food was good. Drinks were ok but as a social drinker, I wasn't impressed with my 1-2 drinks/day during my stay. I think I had one drink that I found really good. Beach area is not private and you might have people approach you to sell you stuff or services. A polite "no, thank you" works great. Location and proximity to 5th Avenue made it a great place to explore the area. Although filled with tourists, you also get some local interactions. I would come back to this resort in the future.

Ownership has changed, and this property is now known as Hyatt Vivid Playa del Carmen…read more My boyfriend planned the trip, and my only request was an all-inclusive resort. While the property has a lot of potential, it ultimately missed the mark, especially for a resort of this size. The biggest issue was the constant selling. I understand upselling is part of the business, but having to say no repeatedly throughout the stay was exhausting. Even after interacting with the same staff members multiple times, nearly every conversation felt like a sales pitch. We also received early morning calls to the room for non-urgent matters and promotions, which was disruptive and frustrating. Despite being advertised as all-inclusive, there were frequent pushes to upgrade to higher-end alcohol, exclusive experiences, and add-ons. I would much rather pay more upfront for a truly inclusive experience than feel harassed during my vacation. It really affected the overall vibe of the trip. The food was average and not memorable. The highlight was the coffee shop, which was open most of the day and consistently good. Poolside dining is very limited. You cannot casually order snacks like chips and guacamole while at the pool and instead have to go to one of the restaurants. Also be cautious with food near the pool, as wildlife grabbed my pizza while I was sitting there. Overall, this resort could be great, but the aggressive upselling, average food, and limited poolside service made it disappointing for an all-inclusive experience.

Rating: (4 out of 5 stars)…read more Our stay at Banyan Tree Mayakoba was overall a beautiful and relaxing experience. The setting is absolutely stunning--lush, tranquil, and meticulously maintained. The villa was private and perfect for unwinding. We especially appreciated the thoughtful touches throughout the resort and the ease of getting around via bikes or golf carts. That said, we're giving 4 instead of 5 stars due to a few key issues that impacted our stay. During a rainstorm, the ceiling in our villa leaked, which was surprising given the caliber of the property. The floor on the top deck of the pool was a bit wobbly too. There were also noticeable inconsistencies in service--some team members were incredibly warm and attentive, while others seemed disengaged or confused by basic requests. Upon arrival, Juan, our service person for the week, mentioned he arranged a golf cart and reservations at La Copa but didn't do either. We also felt very rushed at check in, our flight was delayed 40 min, but some guests received bracelets and other nice touches upon arrival we didn't get. Lastly, we ran into frustrating discrepancies with our final bill that took time and energy to resolve at checkout. While these issues didn't overshadow the overall experience, they did fall short of the flawless service we expected from a resort at this level. Still, the beauty of the property and the many highlights of our stay make it a destination we'd consider returning to--with hopes that the service becomes more consistent and infrastructure more resilient in the future. Shout out to Pepe, Rene, and all the cart drivers who were super!

The Banyan Tree Hotel and Resort near Playa del Carmen is a five-star property located about 45…read moreminutes from the main airport. Upon arrival, we were warmly welcomed and taken by boat across the scenic Mayakoba River to the check-in area. We were offered a room upgrade, which we appreciated. However, during our stay, we noticed several areas where maintenance and improvements were needed. For example, the light switches in the restroom didn't function properly, and many of the outdoor light bulbs were out, including the LED lights above the bed. While I understand that proximity to the ocean can cause wear and tear due to saltwater exposure, I believe that management, especially the concierge team, should ensure that rooms are thoroughly inspected before guests are allowed in. On a positive note, the dining options were excellent, and there's convenient access to nearby resorts with the option for room delivery (with a small fee). However, from a management perspective, I noticed a recurring issue with staff members frequently being on their phones. I recognize that this may be for communication purposes to keep staff informed of activities around the resort, but I would recommend a more discreet approach. For instance, hosts standing at the front of a restaurant should avoid being visibly on their phones, as it can come across as unprofessional, especially in a four- or five-star environment. A discussion between management and staff on maintaining a professional presence in front of guests would be beneficial. Lastly, when I shared my feedback regarding these areas for improvement, the management responded promptly with some thoughtful service recovery measures, which I appreciated.

The property is wonderful. The small pools and "cenote" pools are really cool. The pools close…read moreat 6 pm though. Champagne check in. The rooms are decent. I had a couple of maintenance issues that we fixed within a day (phone and TV). The mini fridge only has Amstel Ultra. Gross. First all inclusive I've ever been to they didn't have a beer from the country in which it was located. The bathroom and rain shower were excellent. The food was very good. The 4 main restaurants say they have a dress code, but intermittently enforced. Street tacos until 1 am every day. The coffee shop is open 24 hr and had pastries and ice cream. It's good. They offer some different lunch options which change daily out near the main pool and beach. The employees are excellent and attentive, with one exception (see below). The "speakeasy" is a dance club. A lot of fun. Opens at 10:30. Great staff. The entertainment theatre is indoors. It was ok. I saw parts of two shows. The downside: for the single occupancy cost (I went alone to a wedding), the value was just not there for 720 bucks a night for one person. It's "mostly inclusive". The extras are everywhere with a staggering price tag. Beach cabana, extra, bottle of wine at dinner extra, every Restaurant had some sort of extra experience. Ribeye steak at ember, 80 bucks. There are enough beach and pool chairs for the volume of people. Of course, half of them are reserved with a towel or personal item and unoccupied like every other resort you've ever been to. I find this highly unacceptable. The beach is fairly mediocre. It's not very wide. The are not very many chairs, and it's not very fun to swim in the water there if you can find a break in the endless amount of seaweed. It's fairly rocky. It's just the way the Riviera Maya is. The coast sucks. This is the third resort I've been between Cancun and Tulum and none of them had a good beach. And the seaweed is endless, along with the army of workers and the loud tractors picking it up. The worst part was the understaffed pool bar. This is the main activity pool. We were there for an hour or two each day, it was the same problem, no bar back, only two bartenders, waiting 15 to 20 minutes to get a drink. Tipping them didn't get you any sort of faster service. They barely acknowledged your presence. They seemed genuinely unhappy, and they were really the only employees at the resort that didn't seem like they wanted to be there. So I will not go back to this place. And possibly never to a secrets again.

WOW. Just wow! 5/5 experience, would recommend to anyone…read more I'm finally getting around to writing this, but we went in their inaugural year and it ended up being the trip where we got engaged. That special moment aside, this will probably be the nicest resort I ever stay at! We booked on points (before they hiked the points valuation up), and we couldn't believe our luck. We stayed on the Impressions side, which came with a personal butler, access to exclusive rooftops and pool and restaurant, and other added perks. SERVICE The staff here were absolutely incredible, from the swim up bartenders to the cleaning team. Just impeccable from check in to check out. FOOD Seriously, so many options so little time! We loved eating at all of the restaurants here: multiple to choose from meant we never got sick of one thing. We especially loved the Asian spot and the French fine dining one. DRINKS We had tons of fantastic cocktails here! I loved that at each bar and restaurant, there were different specialty cocktails. And the speakeasy?! So cool! POOLS The pool options here are incredible! Tons of options and plenty of room, never felt crowded. We wished the hot tubs were open later to enjoy in the evening, but understand it's a safety issue. AMENITIES Some of my favorite amenities were the room soaking tub, the snacks and desserts set out at the entrance to our building, and the entertainment options: not just the same show every night.

This review is based solemnly on the "Privilege" reservation we made. I highly encourage anyone…read moreplanning to stay at this resort to reserve under privilege as that is the only way you will obtain somewhat your moneys worth. Location: approx 45 min away from airport. We booked our own transportation bc directly with them it would be a bus and could take up to two hrs. Resort: initially when we arrived they gave us a tour which seemed a really long distance from lobby to beach area but you get used to it after being there for some days. Loved the different areas you have to choose from to enjoy poolside. The water at all pools was cold unfortunately we didn't have the best weather late Feb. The resort itself is well put together lots of different areas to hang out and places to visit. I enjoyed the coffee shop and crepe station. Kids were able to play at the arcade (for additional cost). The fresh juice bar beachside was refreshing. Bowling was fun and so was the sports bar which turns into somewhat a nightclub after hours. Room: Privilege Junior Suite - pool view. Room had decent amount of space and for 3 adults they did offer 2 queen beds and a pull out. The rest room area is super tiny not enough room for movement. Shower was ok and had a separate tub area. Patio had a spa/jacuzzi area which didn't function. Food: with the privilege deal you have your own lounge you can enjoy breakfast à la carte or buffet style. My personal favorite was the smoked salmon bagel, everything else tasted pretty basic to me. They really don't mix it up and offer the same options every single day. Bc you have privilege your butler pretty much takes care of reserving dinner, however, if you are in a large group as we were, good luck. Order of restaurants(best-worse): Margarita, Steakhouse, Pez Vela, Italian. Our last dinner was at the privilege lounge and took advantage of our coupons (provided by butler), had a nice cut of filet mignon. Service: this is the part that needs A LOT of help. The service members tend to be rude and ignore the Latino community. You don't get greeted with a smile like the rest of the guest. This was one of the main reasons I will not be returning. Drinks at the resort were ok. They do have more of a variety when you go to the upscale restaurants but unless you ask for premium alcohol they won't give you good quality. Personally I will not be returning. I rather go to puerto Vallarta and save the travel distance. It's not much different.

We are extremely disappointed with our stay at this hotel. From the moment we arrived, there was a…read morestrong unpleasant odor throughout the property and in our room, making it very uncomfortable to relax or sleep. The beach, which was one of the main reasons we chose this resort, was completely covered with sargassum (seaweed). The amount of sargassum made it impossible to enjoy the beach or swim in the ocean. Unfortunately, this was not clearly communicated before our arrival, and it significantly impacted our vacation experience. In addition, the hotel's location and transportation options made it difficult to go anywhere without significant inconvenience. What was supposed to be a relaxing vacation became frustrating and stressful. The overall experience did not meet the expectations set by the hotel's advertising or reviews. Between the unpleasant smell, the unusable beach, and the lack of accessibility, we left feeling very dissatisfied. Unfortunately, we would not recommend this hotel and would not choose to stay here again.

If you had food poisoning symptoms around mid/ end of March 2026, please reach out to me. We…read morereceived stomach pain quite immediately after eating, 10-20 minutes and nausea symptoms a few hours after completing dining and vomiting I will be updating my review on the rest of our stay, which was phenomenal otherwise, but the post is for visibility purposes.

Frankly, this place is not the luxury resort they claim to be…read more First, they placed us in the members "reserve" section of the resort probably assuming we would upgrade but we absolutely wouldn't. We would have to walk by a small snack area and bar everyday that we didn't have access to. Apparently there's a small private pool too but that's unnecessary. It's not worth it. Second, from 7am till about 6pm food is extremely limited. There's a buffet and an outdoor restaurant both of which are sub par. Also, from about the same time frame there's nothing to do in the resort. Your options are the pool, spend a bunch of money at the spa, or stay in your room. There's really no activities available outside of that. Also, the reservation system for restaurants sucks. If you don't make one in advance, you literally gamble on getting to eat what you want. You're on vacation and plans change but that means having to settle for less by their standards. Third, is the service. It's very sub par. They don't care to going above and beyond with accommodations or helping you with things. You get half answered questions and unclear responses. You supposedly get a concierge but unless you listen to their time share pitch, they won't help you. No, one seemed to be attentive or care about the experience. Restaurant workers and bar tenders are outstanding, so shout out to them. With that said we're not coming back and I recommend you doing your research on somewhere else.