My cat had blood in his urine so even though I had an appointment already scheduled with my primary vet a few days out I knew I had to bring my cat in (to check for anything fatal/immediately serious). Of course since it was an emergency/not planned I had to bring my 9 and 2 year old in also which I was dreading. Right away when walking in I felt immediately better. 1) Clean open space - I thought I might have to be stuck in a small space with my kids and cat but instead loved how there were vets/techs treating pets in different well-prepared areas of the room. There are rooms available if needed but thankfully my cat was able to be seen right away on a portable space. 2) Fast service - we were seen right away and even though the testing took 3+ hours (my cat's bladder was really really small and I opted to do the urinalysis even when it didn't work the first time) i appreciated how we were given a space right away 3) Staff professionalism and friendliness - all the staff seemed warm, approachable, friendly and I didn't get the feeling that anyone was trying to "upsell" me...I know going to any vet is expensive. That's just the way it is! I didn't feel pressured or guilted into making more expensive decisions though. 4) The BIGGEST reason for a 5+ star review is the waiting area/entertainment available for the kids!!! After my phone almost ran out of batteries a staff member told me there was a play area/waiting room for the kids and that saved the day!! I was able to focus on being there for my cat and my kids were hanging fun! They really thought of everything to make their patient-parents-family feel welcome. Cookies, hot water, coffee, tea was available in the waiting room along with toys! And since my phone DID completely die when my daughter tried to call me they even had a phone charger available (different chargers for different phones). In the end my cat ended up being fine and just needed a prescription so I'm very thankful for the whole experience!! read more

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I would like to compliment the young woman at the front desk who was working the afternoon of 6/27/26. My pup was clearly very agitated, and I noticed there were several patients in the waiting room. I thought it would be best for everyone if I stayed by the entrance. She was incredibly understanding and immediately offered to triage my pup right where we were, which I truly appreciated. Once they discovered what was wrong, everything moved very quickly, and I was understandably very distraught and emotional. During that stressful moment, she showed such kindness and compassion--she even offered us bottled water. It may seem like a small gesture, but it meant so much to us and made a difficult situation a little more manageable. I would like to extend my deepest gratitude to Dr. To and Nurse Mei for their swift action as soon as they identified what was wrong with my pup, Mia. Their urgency, professionalism, and compassion made all the difference during such a frightening time. They also allowed my partner and me to remain by Mia's side throughout her treatment, which meant so much to us. Dr. To continually reassured us that Mia was going to be okay, answering all of our questions with patience and kindness. We truly felt heard and supported every step of the way. I would also like to thank the entire team involved in Mia's care. From the day shift staff who worked hard to start her IV, to Nurse Mei for making sure Mia was kept warm and comfortable, to the night shift team led by Dr. Wong for seamlessly taking over her care--everyone showed incredible dedication. A special thank you as well to the gentleman nurse who assisted with Mia's discharge this morning. He was gentle, kind, and so thoughtful while removing her IV and EKG stickers, making the process much less stressful for Mia (and for us). From the bottom of our hearts, thank you all for saving Mia's life. We are forever grateful. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

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When you have pets. Stuff happens. We have a great local Vet in Oakland, but when my sweet cattle dog boy Dingo started projectile vomiting and had scary bloody diarrhea we needed urgent help. We called our regular vet, and with it being a Friday afternoon they had no available appointments. Totally understandable, we were referred to an emergency clinic in Berkeley. The traffic in that direction to berkley was terrible, and by this point my poor dog is shaking and pooping blood. My coworker from Pacifica, overheard my panic as I was on the phone at work with my husband who was with our sick dog frantically trying to find an emergency clinic, suggested VEG veterinary emergency group. She said she had heard great things and took her sick pup there, from Pacifica to San Ramon based on others glowing recommendations of them. I instructed my husband to rush to San Ramon, while I called veg to give them a heads up on my dog being rushed in. By this point, I'd called multiple other "emergency" pet clinics and was frustrated with the lack of appointments (and empathy). I called VEG fully expecting to get turned away and I was pleasantly surprised with how Wonderful, supportive and helpful the front desk gal was. She calmly heard me out, understood that I was at work my husband was in the car speeding towards them with a vomiting shaking, mess of a dog. She texted me an intake form to fill out. And told me not to worry and that they would be ready to help my husband and dog as soon as they came through the door. This place has pet emergencies dialed in. My husband said as soon as he came in, they greeted him and my dog dingo by name and took them in side and seen by a vet FAST. They quickly administered IV hydration, gave him anti nausea and anti diarrheal. They took blood for tests and X-rays ( or ultrasound I'm not sure) to check for blockages. My husband was blown away by the open lobby and the efficacy and compassion. Thankfully seems like our Boy will live to see another day, he's feeling much much better. And we now have a go to location for any pet emergencies. Don't hesitate on driving here from anywhere in the Bay Area for an animal emergency. They are worth the drive and the money. I will say it was not a cheap visit but given the circumstances the care and the efficiency was well worth every single penny. This place is great. Thank you so much VEG. The best in pet emergencies read more

"I don't know where to begin about how incredible my experience was with the team at Veg. They saw me right away, took fabulous care of Pumpkin and were very attentive and informative. AND they did not charge me for my visit! AND they gave me kitten food to take home. AND I asked them if I could give them each a hug. They are all truly love animals and helping families during what is a stressful time." All of them! Even the incredible woman who greeted me and checked us in." read more

Veterinary Emergency Group - Me trying to feed Pumpkin formula from a spoon. - Emergency Pet Hospital Near Me - San Ramon, California

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I had a great experience bringing my cat here for an emergency visit. Dr. Gregory was incredibly kind, patient, and took the time to answer all of my questions without making me feel rushed. The staff was welcoming, and the hospital was clean and comfortable. I also appreciated the complimentary tea, coffee, and light snacks, which were a thoughtful touch during a stressful time. I'm very grateful for the care my cat received and would definitely recommend this hospital. read more

My sweet 16 year old pup with congestive heart failure was experiencing some acute symptoms, and my primary veterinarian recommended VEG. Prior visits to an emergency vet had not been great and I was expecting to wait hours to be seen. From the moment we walked in we were actively being taken care of by the incredible VEG staff. I really love the way VEG is set up. You are with the care team and your pet in an open area instead of sitting in a waiting room separated from your pet. You can witness firsthand the incredible care and attention each pet patient receives. We were in and out, with medication and a treatment plan, in less than 2 hours. What exceptional care! read more

We brought our 18-year-old dog in around 4 AM after she had been lethargic and regurgitating for hours. She was barely responsive, and we were honestly terrified. From the moment we arrived, the staff was ready for us--someone was at the door waiting, which immediately put us at ease. The facility is clean, modern, and thoughtfully designed. The open-concept emergency area lets you stay with your pet the entire time, which meant everything to us. Sadly, we had to make the incredibly difficult decision to put our sweet girl down after 18 years. But I can't say enough about how the staff handled everything. Every single person was kind, compassionate, and professional. We were there from 4 AM until about 2 PM, and not once did we feel rushed. They gave us the time, space, and support we needed to be with her through her final moments, and treated her with so much love and dignity. They also showed the same care to my mom and me during one of the hardest days of our lives. Easy 5 stars. I hope I never need emergency services again, but if I do, I would come back here without hesitation. TY to all the staff. read more

Veterinary Emergency Group - My little girl made it to 18 years old, thank you VEG for being so kind, gentle and professional. RIP Rio. - Emergency Pet Hospital Near Me - San Ramon, California

These people saved my cat's life and the gratitude I have for them is hard to put into words. My cat, Virgil, who's a year and a half old, suddenly started showing signs of straining in the litter box one Friday afternoon. We have two set up for our cats, and he'd go from one to the other, visibly straining but not producing anything. But he was silent, and I only happened to notice it because I saw how he kept going back and forth between the front room to the boxes and back. I immediately called our vet, who told me to take him to an ER right away because it was possible he was experiencing a urinary blockage, which is deadly in male cats. They recommended VEG. We took him in and they wasted no time taking us into a back room to start examining him and getting all the background info they needed. They call this an open concept hospital, meaning that while they have private exam rooms, all of the procedures happen out in the open in the middle of their airy, large space. I had mixed feelings about it, plus I'm not sure how the animals feel about it when they're already distressed, but I also won't act like I know more than the experts. They also have rooms to accommodate pet owners who would like to stay overnight with their animals so they can get some sleep. This facility is open 24/7. Virgil did have a urinary blockage and needed to stay for two nights to have his bladder drained, be put on antibiotics, and observed to make sure he could pass urine on his own. Luckily he was resilient and made it out ok, but it was a very scary weekend that could've ended differently if I didn't notice and act as fast as I did. The doctors were extremely communicative, calling and texting throughout the days and nights to update us. One minor critique of this is that their text service is one-way only, meaning you can't reply via text, you can only receive them. I do think that should be updated. Virgil received the best possible care and he's still here because of them. Now, I'm not going to pretend this wasn't one of the biggest expenses we've ever had -- it was over $7000 in the end, much of that due to the cost of the overnight stays. It is insane how much pet care costs, and the amount due was eye watering. I can't recommend enough that every pet owner get pet insurance because you never know when something like this is going to happen. Most of the cost was covered by our insurance, but we still had to pay $3000 out of pocket. I'm not sure what the cost would've been at another hospital, but I can at least say the doctor was extremely thorough in explaining what every line item on the bill was and why they needed to do every test and procedure they did. Virgil is home and made a great recovery, and we're extremely thankful for everything VEG did to help him and to educate us on how to try to prevent this from happening again if at all possible. Thank you, VEG. read more

Veterinary Emergency Group - Our little dude, Virgil. Thank you for saving his life, VEG!! - Emergency Pet Hospital Near Me - San Ramon, California

Quite honestly, I can't think of a thing that they could've done better. I was absolutely pleased with everything that took place during the time I was there and even then the time when I was waiting for the blood test to come back, they checked with me and explained that there would be a waiting time for the blood test, etc. can't imagine anything being better thank you. Dr. Casa. She went above and beyond to help my dog when I told her that I had been there before, but because they updated their system, they couldn't find my previous visits. She went back and went on the old system and found my visits and found the things that were done for buddy before. She also very carefully explained everything the medication the test for the dog, etc.. Dr. Casa is an outstanding veterinarian and I am very happy that she treated my dog." read more

Veterinary Emergency Group in San Ramon saved our senior cat's life. We rushed in during the middle of the night with Kiba suffering from a life-threatening urinary blockage. It was one of the most frightening experiences our family has ever faced. The team responded immediately with urgency and professionalism, but what truly stood out was their compassion. The receptionist staff was incredible. They handled all payment and administrative details with patience and clarity while we were exhausted and emotionally overwhelmed. They made a chaotic moment feel organized and manageable. Dr. Caitlyn Wilson took care of Kiba through the night and was exceptional. She explained everything thoroughly, answered every question, and treated both our cat and our family with genuine empathy. This was our first emergency of this magnitude, and she guided us with steady confidence. Nurse Gina provided overnight care and was outstanding. She is warm, deeply caring, and a wealth of knowledge. Knowing she was caring for our cat gave us peace during an incredibly stressful night. When Dr. Casa took over the next phase of care, she continued that same level of excellence. She was attentive, professional, and compassionate. The continuity of care was seamless, and we always felt our cat was in capable hands. They also worked with our budget and helped us navigate options without pressure. Five stars is not enough. This team gave us our cat back. read more

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It might make me emotional even writing this review, but VEG saved our kitty's life. Two weeks ago he escaped the house and fell out of a tree; we came rushing up to VEG with a barely breathing, bleeding, banged up little guy. I had called ahead and multiple staff came rushing out to get him, and went to work immediately. Based on what we were being told, we thought he wouldn't make it. Pneumothorax, fever, broken leg, sky high lactate levels, the whole nine yards. We had the kids say goodbye and everything. But between amazing care at VEG, a femur surgery at another clinic we were referred to, and a stubborn will to live, he's still with us. I don't think I was in my right mind that night, but thinking back I appreciated everything from the open floor plan where we had access to him at all times, staff constantly checking on us and giving us updates (both treatment and financial status), a comfortable waiting room, giving our boys quarters for the stuffy machine, and just the general understanding of the staff. I think it's a given emergency care is pricey, so we had that in mind at all times, and they were able to accommodate the options we chose. Special thanks to Dr Sana and truly everyone else we interacted with that night. read more

Veterinary Emergency Group - Little guy about to go home - Emergency Pet Hospital Near Me - San Ramon, California

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We had to take our immune-compromised dog to VEG recently after we noticed one of his paws swelling up and turning purple. We were so fortunate to have Dr. Matsuo looking after him. The level of compassion and care that we received from her is unparalleled. She was so patient, kind, called with updates frequently, and genuinely cared about his well-being throughout his stay. When his condition got worse and had to be transferred to specialty hospital, she called hospitals multiple times, trying to get him admitted after being told they wouldn't take him and even escalated to her Director to also make phone calls. She fought for him - fought to keep him alive. After she was finally able to get a specialty care hospital to take him and he was transferred, she called daily to check up on him even after he was discharged from VEG. The world needs more doctors like her especially during difficult times. Dr. Matsuo is a kind human, who gives me hope again that there are doctors out there who actually care about their patients vs. focusing on volume. VEG is so incredibly lucky and fortunate to have her and I highly recommend that if your pet ever has the unfortunate need to go to VEG, you ask for Dr. Matsuo. We thank her so much for being so patient, having tenacity in fighting for patients, and being just an amazing, wonderful, compassionate person. We thank you so much for saving Pinot. read more

I can't thank VEG enough for the care they gave my cat during an emergency visit. He had an open wound, and the moment we walked in, we were triaged within minutes. What impressed me most was that the actual doctor was already in the room--I didn't have to repeat the story a dozen times to different people, which is such a relief in a stressful situation. From there, the vet techs came in to check vitals, and before I knew it, we were in the procedure area. I was shocked (in a good way!) that I was allowed to stay and watch--it really gave me peace of mind to see everything happening in real time. Dr. Nina Matsuo and Nurse/RVT Destiny were absolutely wonderful. Kind, patient, and so sweet--they walked me through every step and made sure I understood what was happening. Their compassion really made a scary situation so much easier to handle. While I truly hope I never have to step foot in an emergency vet again, VEG will always be the first place I think of if I ever do. To Dr. Matsuo, Nurse Destiny, and the entire VEG team--thank you from the bottom of my heart for taking care of my sweet boy and for treating both of us with so much kindness. I will never forget the way you turned such a frightening moment into one filled with care and reassurance. read more

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It has taken me a while to decide whether or not to write this review, but I thought I should share my experience so that others could be well prepared if they are making the decision to bring their dog here for euthanasia. For starters, the reason why I came here was from the phone call I had prior to making this very difficult decision. The person on the phone was very polite and reassuring so I thought this would be a good place. However, I did not realize that the hospital is open area concept and all exams/ procedures are happening right in the center of the room, unless you go into a private room which is where I went. Truth is I never experienced having to put down a soul dog before and the pain is truly unbearable. And being there didn't make it easy because there was no awareness for me and my loved one. The walls feel paper thin and you can hear everything that's happening outside your room. From the laughter to the jokes techs are making which I have no problem with but I had wish someone on the team would had made it aware to staff members that someone in the room next to them is losing their loved one please keep it down so we can respect this moment and mainly just have some Empathy for what's happening, even if it's just for a bit I understand life and work keeps moving but even it had been 30 mins that would have been appreciated..Also there's nothing positive about having to pick a urn and pay a bill before he is put to sleep that needs to wait in my opinion... All in all had I know this I wouldn't have decided to bring him to the ER however his symptoms didn't allow me to do it at home ..or else I wish I would have after this experience I don't think this place is bad I just think there needs to be improvement when it comes to euthanasia at this facility. Having awareness and empathy can go a long way I did speak with someone to voice my concerns and she apologized which I appreciated very much. Just want to recommend people to ask the right questions and remind them this decision does not come likely to make sure you don't go through something like this. So I'm sure they are great in other area is was just this experience that was tough to have read more

Quick service, great prices, answered phone call prior to visit, and came up with an action plan. Appreciate it VEG! read more

Veterinary Emergency Group - Sewn up - Emergency Pet Hospital Near Me - San Ramon, California

This place was so kind, helpful and thorough. I was on a road trip and my dog stepped on something, they took us right in and took care of our issue. Don't hesitate to come here. Thank u! read more

My dog ate raisins and I called my go-to vet. They recommended VEG. When I arrived, they were so kind and welcoming. Their customer service is top tier. I'm so impressed with their whole set up. They quickly eased my anxiety by having Dr. Nina Matsuo talk to me. I was given some options and we went through with their suggestions. Everything turned out fine. I couldn't ask for a better experience at a Vet ER. I told my partner that our dog has a better emergency room than we do! read more

Veterinary Emergency Group - Waiting room looking into the lab - Emergency Pet Hospital Near Me - San Ramon, California

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it's already so hard saying goodbye to our beloved pets. thankfully, the staff at VEG made that process as smooth as it could be, given the circumstances. if you need empathy, patience and knowledgable staff from the first call to exiting the facility, this is your place. the receptionist was super kind, offering cookies and warm/cold temp water when i was falling apart and stressed out. while also being efficient in getting my info/the details of my chinchilla's condition over to the doctors. the doctors were very honest and caring of my chinchilla. it's hard enough finding an exotic animal vet near where i am but thankfully they have colleagues with more experience with chinchillas/rodents. they were very sweet to my baby chester. they also have a space with separate rooms with cozy lighting, tissues and a comfy couch, for people to say goodbye to their pets. as i was saying bye to him, they provided different options for cremation and offered to take fur clippings for me. they were very respectful when taking him away because they wrapped him in the blanket that i had brought him in. i requested his whiskers, his tail bristles, and fur from his leg area. they went the extra mile as they captured his white chest fur, plenty of his long whiskers and the softest part of his fur which belonged to the top of his head (that i had kissed prior to letting him go) ultimately, they brought clarity in a situation that i hadn't prepared for and instead of me scrambling in confusion, they were able to guide me through. shoutout to the staff at VEG! read more

Veterinary Emergency Group - fur clippings - Emergency Pet Hospital Near Me - San Ramon, California

I'm not sure my critically ill dog, Moana, would have survived without the knowledge, treatment and wonderful care provided by the amazing team at VEG. Thank you Drs. Matsuo, Wilson, Forsythe. Nurses Gina, Julia, Sage and the ultrasound technician. Taylor at the front desk. I wish I could remember all the names of everyone who took part in my dog's recovery but thank you all so much. read more

Took my little frenchie girl Aiko this morning at 5:30 am because she was breaking out with hives. I'm from Hayward so it was a drive out. I just picked the first one on yelp that was open with good reviews. When I walked in I was like wow this is the nicest looking vet ER I've ever seen! The girl checking me in was super nice and let us sit on the couch comfortably while she took our information. The doctor and all the vet techs were all very sweet and came up to give pets to Aiko. There was no line when I got there which was amazing. I loved the open concept but could imagine how it might be hectic with multiple dogs there at the same time. Thanks for taking care of aiko today! read more

Veterinary Emergency Group - My frenchie aiko who broke out with hives from something outside. They gave her antihistamine shot and steroid shot. - Emergency Pet Hospital Near Me - San Ramon, California

Our vet is closed on weekends, and the emergency vet near us was slammed - so we found ourselves here after my dog, Rocky, woke up this morning shaking and refusing to jump or run (very unusual for him). We were seen at VEG within 10 minutes and seen by a vet, then given a treatment plan with an estimated cost. The X-rays took forever, but it's an emergency vet so that's somewhat expected. Amazing service, compassionate care, well worth the extra drive. They even have a play area for kids and a Keurig with free pods! read more

Veterinary Emergency Group - My dog, Rocky in their triage room - Emergency Pet Hospital Near Me - San Ramon, California

We unexpectedly found ourselves at VEG ER for Pets from 11 p.m. to 2 a.m. with our kitty, and I truly can't say enough good things about the care we received. She's already on the road to recovery thanks to their incredible team. The staff was compassionate, attentive, and amazing during a very stressful night. Highly recommend keeping them in mind if you ever find yourself needing an emergency vet. read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

Amazing ER!! They saved our companions life today!... Extremely skilled knowledgeable professionals on every level! ... Thankyou Dr Nina Matsuo and Staff for saving Mia's life today !!! ... read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

The day before Halloween, we had one of our family members (a senior kitty - 18 years old) deteriorated very quickly and after some labs at a vet, we were recommended to go to VEG. When we brought her in, there was an immediate reaction as someone took the carrier, and brought her to a table, and 4 or 5 people converged on the table along with a veterinarian (Dr. Melissa Ogg). The immediacy and the amount of care for the patient was amazing along with how they treated her. It was the end stage of kidney failure, where there was so much potassium in the blood, that the vet was amazed that the kitty was still with us. They stabilized her the best they could and provided us options for hospitalization if we were to choose it, with the costs and made us aware of the realistic expectations even though the vet knew that we would do anything in our power to save her. We just didn't want her to suffer once we found out the diagnosis. The VEG staff supported us through a difficult time, where we had to eventually make a decision to put her to sleep, and they gave us as much time as we required for both the decision, and to stay with our kitty. She passed away with us being there with her, and we were very appreciative of the VEG staff for being compassionate, but also having the technical abilities and urgency where they took care of her with the utmost care. At a moment in our lives, where we were losing a member of our family - we were very fortunate to have VEG at our disposal, and we know that there is these wonderful people that are there in case we require them again. Thanks, VEG for taking care of us. read more

I can't say or thank VEG San Ramon enough. Brought my baby girl in because she was sick. Ended up having to put her down . The team here was compassionate, caring, and accommodating beyond measure. My final moments with my Chanel were so special. I can't be more thankful to the team here. Thank you for loving my girl and being so kind to us. I'll never forget this moment read more

Our primary vet hospital was closed on Sunday, and when our fur baby Milo had an emergency, we searched for a 24/7 ER vet hospital and found VEG. Every single staff member was so kind and helpful, which means so much during such a stressful situation. A huge thank you to Dr. Jess for helping Milo and greeting him with the brightest smile! We're truly grateful for the exceptional care and compassion they showed us during a scary moment. read more

I love their open concept, where you can see everyone working well together, and you can be with your pet the whole time if possible. They were very caring and they also were not as overpriced as other Emergency that hospitals I have been to. I was in and out a lot faster than at other hospitals as well. It was a positive experience, considering I had to bring my dog to an emergency hospital! read more

I have conflicting experiences hence the 3 stars. Unfortunately I've had to visit them twice - first time was amazing when my dog got a foxtail and they were extremely attentive. This most recent experience Dr Bernal was our vet and honestly condescending and blunt, to my surprise. I felt like her bedside manners were lacking, which made the experience a little uncomfortable considering how anxious the situation was. It's unfortunate because I really do trust VEG San Ramon but the most recent experience here did make me feel some type of way read more

This is the type of review I'm LOATHE to write. Sadly, I believe my prior visit to this facility was purely beginner's luck (possibly with a bit of divine intervention thrown in for good measure). Although Dr. Melissa Ogg was a godsend in assisting my soul pup's recent euthanasia, Kaylyn Tarver sadly represented the worst face of for- profit veterinary medicine. My dog was very CLEARLY experiencing heat related illness, yet she suggested an abdominal X-ray to rule out a 'stomach flip.' WTF? On what evidence? Lady - where are your differential diagnostic skills? Appalling. I'm going to optimistically chalk it up to lack of experience/ poor academic rigor and not part of a darker business plan. Regardless, we will be using SAGE again for future ER needs. read more

I am so very thankful to VEG for saving our dog's life! Our dachshund Buster got into something and was in pretty critical condition by the time I got to VEG. The team worked quickly to assess him and keep me updated and offered comfort along the way during this scary situation. They were amazing, and I was able to stay close to him the whole time. I'm so grateful for their amazing team work and I appreciate every one of them! Buster is happy and on the mend! read more

Regarding my visit on September 2, 2025: Most of the staff at this clinic was compassionate and supportive. Unfortunately, my experience with the assigned veterinarian, Dr. Hayley Bernal, was the complete opposite--and it left me deeply disappointed on what was already one of the worst days of my life. From the start, Dr. Bernal was impolite and dismissive. I requested to see Dr. Becker, who had treated my dog Leonidas two days prior with kindness and understanding. She flatly refused, insisting she would "handle" the case. When I showed her a video of my dog's seizure, she initially brushed it off--until he had one right there in the clinic. Only then did she acknowledge it as a seizure, with zero apology for disregarding my concerns earlier. As the situation escalated, so did her coldness. After Leonidas endured two seizures in the clinic and had been medicated, I asked for a larger room to wait in while my family arrived. Instead of even a shred of compassion--no "How are you holding up?" or "I'm so sorry this is happening"--she abruptly asked, "Have you made any decisions?" This was regarding the quality-of-life conversation I had started about seizure medications versus euthanasia. To speak to someone so clinically when they're contemplating the end of a 17-year bond with their pet is inexcusable. When my family did arrive, she rushed through his lab results and clinical findings as though she was ticking boxes rather than guiding us through an impossible decision. We ultimately chose to spare Leonidas further suffering. Not once did she offer to make his final moments gentler--a softer blanket, a treat, or the small comforts I later discovered in another room when I returned to hold his body. The contrast between the kindness offered after he was gone and the coldness during his final moments was heartbreaking. A few days later, I called back seeking clarity about why Leonidas had another seizure just 15 minutes after being medicated. Rather than providing a thoughtful answer, she curtly told me to "focus on healing" instead of the past. It was dismissive, unprofessional, and frankly, cruel. In speaking with other staff members, I learned this abruptness is "just how she is." That may be tolerable for colleagues--but for grieving families, it's devastating. Dr. Bernal may have clinical skills, but compassion and professionalism are clearly missing. I will forever resent the way she treated me and my beloved Leonidas. This experience was irreversibly traumatic, made worse by her lack of empathy. If you bring your pet here, I strongly urge you to request another provider--Dr. Becker and Dr. Billote were everything she was not: kind, patient, and humane. Edit: Dr. Bernal did offer me a hug during one of the many times I broke down in tears, but it had the warmth of a light pole. On brand with the rest of my time with her: procedural and unfeeling. read more

Veterinary Emergency Group - My angel baby, Leonidas - Emergency Pet Hospital Near Me - San Ramon, California

Excellent... Best experience I've ever had for emergency care for our Dude.. We've had several pets over the decades and been to emergency room visits in that same amount of time. This is the first time I have experienced personal, and compassionate care for both the pet guardian and its loving pet Absolutely terrific. I cannot say enough about the doctors, nurses, and the staff. Absolutely superb. I highly recommend! You can truly trust this kind and wonderful staff!!! read more

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I've been to VEG twice for my senior cat, and two entirely different teams of doctors and nurses cared for her each time respectively. Both were amazing experiences that exceeded my expectations, but I'm mainly writing a review for my most recent visit as it's the emergency visit that led to losing my baby. I came in late on Sunday night because my elderly cat hadn't been feeling well. She wasn't eating, grooming, using her litter... she even refused Churu treats, and at that point I knew something was very wrong. The woman who was at the front desk at the time is named Blair and she's the most lovely and kind lady, a ray of sunshine. My best friend came in at one point to visit my cat, and Blair offered both of us cookies and water. Thanks, Blair! :) Once we were situated in a room, the visit started with a nurse taking her vitals, which were all great and in healthy ranges although I was told that my cat had a heart murmur. Then we did blood work which was where the majority of the problems arose. My cat had irreversible kidney problems, and the potential temporary treatment for her seemed too risky as it could lead to a painful death for her anyway. I wasn't expecting this outcome, and I thought that she was just feeling a little sick and worst case would leave with meds. But that wasn't the case, and I wanted to avoid a painful and sudden death at all costs, so the right choice to make was to euthanize my baby. By early Monday morning I had decided that she would be put to sleep. It was incredibly difficult, easily worst day of my life. Truly beyond words, and I don't think anything will ever top how horrible this day was. Once I got the blood work results back I have been crying and I still haven't stopped at the time of writing this review (I'm crying writing this!!!). But the team at VEG made this difficult process as easy as it could have been. I felt like I made the right, informed decision for my cat. I've never experienced a pet euthanasia prior to this, but they walked me through it step by step and were patient when I asked the same questions multiple times. They were also thorough in explaining each part of her blood work results. The doctors and assistants 100% informed me the process would be very quick and painless, but I wasn't ready for how quick the process actually was while it was happening. I told my baby cat that I loved her multiple times throughout the night, hugged her, told her everything I wanted to say. But I didn't get the chance to tell her I love her while she was taking her last breaths because that was how quickly it went. I spent the entire duration of the euthanasia crying while holding her paw. If you happen to be reading this and are going to euthanize your pet, please hold your baby the entire time while they pass and reassure them that everything is going to be okay. :( Right before she passed one of the assistants shaved off a portion of her fur to place a catheter. I requested to keep it and the lovely assistant placed it in a vial for us to keep. I regret not remembering her name, but she was also SO sweet and made the process a lot easier. Everyone here was kind and compassionate, both times that I visited. The first time the doctor even texted us the next day to check on my cat and how she was doing. I am so thankful that the worst day of my life was with the team at VEG around to support me. Both visits lasted around ~8 hours, which sounds like a long time, but it's an emergency service and understandably they have a lot of pets to care for. For pricing transparency, in total I paid around $1,500 for the second visit. The costs covered everything that I mentioned in this review including the after care services pertaining to the euthanasia. Costs won't come as a surprise because they'll send you a quote before any services are performed, and the bill at the end usually reflects the quote very closely. This is likely going to be the longest review I'll ever write on Yelp, but it was for a heavy experience and I wanted to be as thorough as possible. If you have a very sick furry friend, and/or have to go through the painful process of a euthanasia, you can ABSOLUTELY trust VEG at San Ramon to provide the best care there is for your babies. I really hope that I never, ever have to return, but if I do I know that any pet under their care will be in the best hands. read more

Greatly exceeded my expectations. Was impressed by the facility and staff. Having the waiting room right off of the open bullpen made it feel like the care team was always just a step away, and they made sure to check in on us throughout our time there. Treating pets out in the open and in the presence of their families (where possible) was a huge positive factor for me. Price of services seemed reasonable and well worth the care provided. Thank you to our doctor (I believe it was Dr. Swan) who was great with our dog and patiently talked through the care options with me. Thank you to the techs/assistant staff who were incredibly gentle and caring during her evaluation and procedure (bee sting removal from tongue). I would like to compliment staff present that were not even a part of our care team. I saw them interact with other patients and families with tremendous compassion and professionalism. I saw others just go about their work with positivity and purpose, which showed me this was a room full of people who care about their work and the impact they have on every animal that comes into the ER. read more

I am writing this so others may not end up like we almost did. Our dog was seen and after $1200 + was told he most likely has cancer and has a month or so left to live. He could walk and was in a lot of pain not eating and couldn't go to bathroom. We decided to put him down for what VEG vet said. We made an appointment for a vet to come to our house that week. WE could stop crying for days. After a day or two we decided to get another opinion at UC Davis. Thank God we did!!!!!!!!!!! Bladder stones and slip disc in spine. A year later still going strong ! PLEASE get a Second option , We only go to Davis now ! Worth the drive to know what's really going on. read more

Veterinary Emergency Group - Our big baby - Emergency Pet Hospital Near Me - San Ramon, California

Words can not describe the gratitude that I have for the care and compassion they showed not only my handsome guy Leo but myself and my family! Leo was seen quickly and his comfort was their top priority with the severity of his emergency. Communication was excellent (even when I couldn't think straight ) The doctors and the team are my heroes and I recommend them 100% read more

Veterinary Emergency Group - Happy to be home - Emergency Pet Hospital Near Me - San Ramon, California

My dog was diagnosed with IMHA after visiting this ER, we spent a week here while the stabilized him to go home. All the doctors were great we had several Dr.s To, Hayley & Og! I loved the transparency of this hospital-I was able to be alongside my dog every step of the way! The front desk is super welcoming and the rest of their support staff was very caring. I would highly recommend this facility for any pet emergency read more

Veterinary Emergency Group - My dog recooperating next to me - Emergency Pet Hospital Near Me - San Ramon, California

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First time to bring our Labrador Olive here - it was not an emergency but she had ear discomfort and the soonest we could see our reg vet was in 7 days and we felt it would worsen by then. From the moment we arrived we were greeted and seen by a clinician in approx 10 min- we experienced kind and professional communication from each staff person. Reception intake was smooth and quick. What I appreciated the most was the transparency in delivering the vet care , Olive was seen by a veterinary nurse and 2 DVM !! And we were taken with Olive for her to receive sedation , monitoring , exam and care - every step explained -to diagnosis of bilateral ear infections. Special thanks to Dr Christine Kim DVM and Kylie C. RVT their care was exemplary!! I highly recommend VEG ER , this is definitely the place to bring your pet loved one !! read more

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Lola got real sick, real fast and by late afternoon we knew we had to get her in to our veterinarian. It was Saturday afternoon and they were closed. The message gave us the phone number to Veterinary Emergency Clinic. My experience at this facility exceeded my expectations. It is a newer (5 years old) clinic and look like a hospital movie set. Doctors, nurses, assistants, on site lab techs, and as I found out, other rooms for treatment with ultrasound and other things. Dr. Lemons, Lola's doctor, should be an instructor on "pet side manor" as she brought calm, diagnosis, and a treatment plan. I would say that she ranks top 5, of all doctors I ever saw, for comforting, handling, and healing. She is tops, 100%. It's been a couple of weeks and Lola is getting close to normal. It took some time and was no cheap. In fact, you had better have PET INSURANCE if you own a pets. Otherwise you'll need a credit card. I don't want another pet emergency, but I am really glad to know that VEG is right around the corner, 24/7/365. Thank you to everyone in this emergency facility! read more

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The Most Compassionate, Efficient ER Team I've Ever Seen I came in after leaving another vet that couldn't treat my cat Minnie's cluster seizures. I called ahead, and by the time I was running to the door, a team member was already holding it open. They immediately asked if she was the cat with seizures and whisked her to the table with calm urgency. Their open-concept hospital means you can see everything happening in real time. Almost the entire staff gathered around Minnie, moving in sync -- no tension, no ego, just a shared focus on saving her. I've never seen teamwork like that anywhere. They let me sit with Minnie, right in front of her cage, to comfort her -- something no other ER has ever allowed. That simple act meant the world to both of us. On top of their medical skill and compassion, they worked within my budget without compromising care. Minnie was treated like she mattered, and I was treated like a partner in her care. Thank you to the doctor and entire team for saving Minnie and for showing us such kindness and respect every step of the way. -- Elyse & Minnie read more

Veterinary Emergency Group - Emergency Pet Hospital Near Me - San Ramon, California

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