This establishment suffers from a total lack of internal communication, extreme operational delays, and shockingly combative management. I scheduled a time-sensitive order through the app for 2:30 PM. The shop messaged me asking to move the pickup to 3:00 PM. I explicitly texted back and accepted the 3:00 PM time block.
When I arrived at 3:00 PM, the kitchen staff hadn't even started making the pizzas. Worse, the employee at the counter tried to falsely claim I "never confirmed" the order--a blatant lie that could have been avoided if anyone had bothered to check their own live app logs.
While I was asking how a confirmed order hadn't even been started, the owner cut in with zero professionalism. Instead of apologizing for their half-hour delay and app error, he was incredibly hostile, nasty, and insulting, repeatedly barking, "Do you want the pizza or not?" in my face. I broke down in tears from the sheer stress of his aggression, canceled the order on the spot, and walked out.
Fortunately, the business next door was absolute angels. They saw me in tears, wrapped me in immediate sweetness, and accommodated my family instantly. Avoid this establishment at all costs. The owner is an unprofessional bully who treats paying customers like garbage. read more