Orders are always right, there are employees that will walk around asking if you need anything. I've called ahead to place to go orders when I know they would be busy and have gotten the order fairly quickly. The only awkward thing about this store is there isn't much space when waiting in line if the are busy, the space between the registers and the front door will sometimes not be enough and people coming in will bump into the line that has formed. Other than that, this is a great branch! read more

I was going to put 3 stars but then we got home and realized we didn't get the right order! We went in for a to go order and it took 30 minutes for us to get our food. Several people wakes in after us, ordered, and got their food immediately. Two girls even got FREE food? Anyway, we got our food and it was COLD had been sitting up front for a while. We decided not to complain because we just wanted to get home and eat. We get home and my boyfriend ordered a full sub and he got half?? This place needs to get its crap together. read more

Food is good but customer service is terrible! Ordered a French dip to go and when we got back home there was no au jus sauce!

I really only come to this location, and only on days that I've been in a moving process. Student living, what can ya do. I always get the sweet chipotle chicken sandwich, with a side garden salad and honey mustard. It's always delicious, I'll never change my order. I don't ever pay attention to the prices when I come here, only the total cost when I'm being rung up. Two orders usually come out to around 17ish, which I feel is kind of steep, but whatever. I only come here like once a year, so I'm content overall. read more

Worst customer service EVER. My office ordered lunch today and got it delivered through door dash. We placed 6 meal orders valuing to almost $90 and all 6 were wrong. We called to speak with a manager and ended up speaking with Jimmy. Jimmy informed us that he was going to call doordash and see if we could get the delivery fee back and give us a call back. EXCUSE me! Doordash did not take or our order or prepare our order. It is not their fault for our order being COMPLETELY wrong. And of course Jimmy never called us back. Only 2 people were able to eat their lunch and no one enjoyed it. The way this situation was handled is a complete disappointment. We will NEVER order as a office again. read more

Great lunch spot. The sandwiches are yummy and I loooove the sweet tea :-)

Pretty good little place. Nothing fancy, but my family and I liked it. Had a miscommunication when I ordered, I got a half sandwich instead of the full size, but no big deal. Traditional chili was great. The pulled pork sandwich was just okay because it was kinda cold. Best part were the dessert 'shooters'. These are small cups of flavored custard which are perfect for a little sweet after the meal without putting you into a sugar coma...so I ordered a 2nd one. :-) read more

Pretty good sammys I suppose, be sure to order something with bacon in it.

This location consistently misses the mark. Staffing was not adequate for a Friday night and at 6PM they are out of baked potatoes. Waited longer than I would at a busier McAlister's at lunch time. Mashed potatoes had to be sent back to be microwaved. Drink/napkin area disorganized with no napkins available. Not sure if these are franchised or not, if so, the owner needs To become more involved, if not, new management is needed to bring consistency to this establishment. read more

This was my first time going to McAllister's and it was terrible. The service was great, but the food was terribly made. I ordered a grilled chicken Caesar wrap, which was nothing special. The wrap had an excessive use of ranch dressing that ruined the whole meal. Only thing I enjoyed was the strawberry lemonade. Maybe I'll come back and try something else. read more

Large portions. Good tea. Noisy environment though. Seems like there is always a child screaming or crying. Staff is nice enough. It's good for a chain. read more

Delicious sandwiches, good service, polite staff clean restaurant, good atmosphere. A little pricey.

These guys know how to package a to go order. Normally, when I order food to go, there's at least one problem with the order that has to be corrected. These guys get it right and the food is packaged perfectly for putting in the car and driving home. It also tastes great and is a reasonable price. read more

Good food and great tea. Portion size is small so don't bring a hearty appetite. Seems like mostly fresh food. Horrible location for friend referrals. read more

I was happy to see a new McAlister's coming to Denton. I've been several times now. The time before this one I got a cup of chicken tortilla soup with no chicken in it. I let the manager know and after making a bunch of excuses he brought me another cup. Ok fine. Today I was really wanting a nice salad. I ordered the chicken salad. Added spinach and avocado and a drink. Just under $14. Salad came out looking like a mess. Wet drippings on the outside of the plate, brown edged spinach, a bacon bit here and there, avocado half cut with brown spots on it. I just sat there looking at this sorry salad and said you know what, for $14 bucks I deserve a little better than this. I went and found the manager, brought her to my table to discuss. Every concern I had was dismissed. She offered to remake the salad or refund me. After experiencing her lack of concern I chose the refund. I had no faith that a replacement would have come out looking any differently. This is one customer who won't be coming back. Your mileage may vary. read more

I ordered the Roast Beef & Cheddar with Horseraddish sauce. I got Roast Beef & Cheddar. The sandwhich was so dry, I couldn'nt eat it! I will not be back!!! read more

First time I visited this location I waited over 20 minutes for my food and it was made wrong three time. I thought I'd give it another try I order a sandwich it took 14 minutes to make, people that ordered after me received their food long before I did. They staff was friendly but the wait time once again was unacceptable and they food was made incorrectly. read more

I love McAlister's new under 500 calories options. They are quite filling and there are several to choose from. We go her often because everything is good, they are pretty quick, AND my entire family of 4 can eat for right under $20. That is very rare nowadays. We've tried a lot there: sandwiches, paninis, baked potatoes, salads, soups, and desserts. I've never had anything I did not like. Checkout is fast, meals arrive in a timely manner, sweet tea is pretty darn good, and service is good. We always have at least 2 people come by to refill tea. Family-friendly and very tasty! read more

this is my first review so i figured i would pick the place i eat at most in denton... i go here at least 3 or 4 times a week... the main thing that caught my attention on my first visit was the service... everyone there was really nice and i was surprised on my second visit when they remembered my name... the food is always great and i cannot remember having a bad experience there read more

Great customer service, AWESOME sweet tea, and lots of choices. Highly reccommend it.

Ordered a club sandwich tray and have turkey clubs with JELLY on them instead of honey mustard. WTF? Anytime I need a catered product, this is who I use. Guess I need to look around. read more

I ordered a croissant turkey sandwich w/ Swiss that was toasted. It came with potato chips and a pickle. I ate half the sandwich when I noticed a long burnt hair in the other half. I had eaten just a few chips and none of the pickle. I flagged a waitress down and she told me that was melted cheese. I said no, I had Swiss cheese and it wouldn't look like that burnt. She said okay I'll take it back, so she grabbed the entire plate. She brought me another plate with a half of a sandwich on it. Really? They factored in that I had already ate the other half so I only got a half back, I guess I can understand that maybe but not to let me have my sides back?No chips or pickle? I was upset and "hungry". I just spent $9.76 and to still be hungry. I swore i would never go back. My friend called the manager over and we told her and she was very apologetic and upset that I was only replaced with no even half my order bc the sides weren't there. She gave me a free meal card so I was appreciative of that. read more