Thank you Randal at Kendall for making buying a vehicle painless. You deserve this 5*​

My experience with Kendall Hyundai of Vancouver on 5/5/2026. I confirmed my appointment twice that morning (9:40 AM and 10:00 AM) with Cindy and Keenan for a noon test drive. They had two hours to tell me the car wasn't ready. No one contacted me. I took time off work, drove 30 minutes from Portland, and arrived to find the salesperson I was supposed to meet (Keenan) was helping someone else and never notified me. Then I was told the car couldn't be shown because of a warning light they already knew about. Zero communication. Zero professionalism. They wasted my time, gas, and money. The sales manager also told my partner and me that they "inspect cars to make sure they're safe," but they will still sell them even if there are known mechanical issues. They also refuse third‑party pre‑purchase inspections. When I said that's a huge risk, she said, "Yes, we sell as‑is." After reading other reviews, this seems to be a pattern. I won't be back. read more

Trying to confirm appointment for oil change But no one will pickup phone at service desk Thinking we made a big mistake purchasing from Kendal Hyundai read more

I signed a lease with Hyundai Ron Tonkin Gresham a couple of months ago, and my experience has been extremely frustrating. Not long after signing, I was charged several unexpected fees, including about $1,500 for car wax and other service charges that I never agreed to. I raised these concerns at the time, and the general manager was supposed to follow up with me--but I never heard back. Because of this, I decided to switch to a different dealership (Hyundai Kendall, Vancouver, WA) for service. Unfortunately, the issues continued. During a recent visit, I dealt with a rude service desk clerk who added additional charges without clear explanation. My lease is supposed to include four complimentary maintenance visits. I confirmed this in advance with a service advisor manager, but when I arrived, I was told I still had to pay. I ended up being charged $40 for a tire rotation, plus an additional $8 "supplies/fluid disposal" fee--which doesn't make sense for a tire rotation and raised a red flag. To make matters worse, it appears my headlights and rear lights may have been scratched during the service visit. Overall, this has been a very disappointing experience due to poor communication, unexpected charges, and lack of care. I would strongly recommend avoiding this service center if you value transparency, professionalism, and proper handling of your vehicle. read more

Vancouver Hyundai - Disposal fee for a simple tire rotation - Car Dealers Near Me - Vancouver, Washington

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My old Tucson unfortunately pooped out while I was driving to Seattle and so I had to get it towed here to get it checked out. They checked it out and were very up front about the issues and the reality of it as far as life span expectancy for my car. I ended up selling to a third party and they were super helpful in letting me get that figured out and being very understanding! Also Chris S in sales was super helpful in going over title transfer and just being communicative about signing the paperwork! I appreciate their help and generosity! read more

I bought a brand new Ioniq 9 from another dealer and needed a license plate bracket for the front license. When I walked in I was greeted by a pompous, arrogant young salesman who wasted 15 minutes of my time. He tried to shame me for not buying my car from him which I shrugged off as stupid AOMO (ashamed of missing out). He actually told me to go back to the dealership where I bought my car and get it from them. If all their sales personnel are like this, I'm glad I didn't buy from them. There are plenty of good dealerships in the Portland/Vancouver area, go elsewhere. Vancouver Hyundai needs to rehire their salesforce!! read more

I got this car before the dealership had a chance to clean it. I was told that the lot crew could clean it for me before I left the dealership, however, after looking at the car, it really wasn't clean enough for me so they said that they would detail it. I took the car in after calling to confirm a day and time and again the car was still not clean enough. I brought the car back a third time for cleaning and still the car was not clean. If you come here to get your car "detailed" this is what you can expect. read more

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Absolutely worst dealership I have ever dealt with. Sales manager has something way to far up the back end and service write Brandi is honestly a waste of space here. read more

they don't deserve one star. Dont buy from these people! I had an accident and needed a new car. they said would you buy it today if I can give you this price after showing them what Portland was charging And I said yes. Then they came in with the paperwork after giving me to someone else with an inflated price. I should have walked, but I was tired of the whole thing at this point. said I didn't want any extras and started signing paperwork although I wasn't happy. they added on key insurance. when I came to pay the next day I told them I didn't want the key insurance and they said I had to pay and they would reimburse me. I should have walked. it's been two months with repeated emails and calls and now they're ignoring me and won't give me back the $499.00. they also charged me $240 for carpet mats. what car doesn't come with these? I asked for the all weather mats instead since they were the same price and they wouldn't do that. after arguing with these people I'm exhausted. I took my car and went home. read more

I've paid more that necessary to have my oil changed, tires rotated and an overall checkup for the past number of years. Since the dealership was sold to Kendall I was just charged over 40% more that I paid a few months ago. I won't be going back. Tim read more

Stay far away from this dealership unless you like being cheated. I was charged $1,200 more than the verbally agreed upon price, with a total of 4 sales people in one small office with my wife and I. No mention was ever made of the hybrid penalty for a car that would be licensed in Oregon. They used the fact to muddy the waters when I balked at the total amount on their sales invoice. The General Manager refused to give me the time of day when I contacted him after I had finally understood what was done to me. Service Department is always too busy for a reasonable appointment to have my new car serviced under Hyundai's 2 years of free service. I'm told by the dealer who does service my car that it is probably intentional because the amount Hyundai reimburses them is too low for a reasonable profit. read more

Had taken my car here to get the paint redone. I had small-medium sized paint chips on my hood, trunk and door. They said since it was a recall issue they would pay for half and I would pay for half. The original price was already high, (1k) and then once we went through scheduling plans for me to drop off the car they upped the price a good $250. I still went through with it, as a birthday present to myself. Everything was fine, until I get a call 2 days later that someone had broken into my car. They told me they have no security cameras in the area they parked my car(of course) and that the security guard was "off" that night....Overall not happy with this place. My mother also has a Hyundai and took it here a few years ago. It went in for one issue, they overcharged her, and then they returned it to her with her AC broken and claimed it was like that when they got itnever taking our cars again read more

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You will need to ask to see the inspection report for any vehicle you are interested in here. Do not trust that just because they say they do an inspection that that means the car is in good shape. Bought a 2021 Hyundai Tucson on 3/13/25. On 4/5/25 (23 days later) front brakes started making horrible grinding sound. Took it to mechanic and front brakes are completely gone, metal on metal. Back brakes are at 3/4 (when they need to be replaced). Kendall says "During the inspection, we found the measurement to be at 4mm, which is still within the approved range and safe for driving off the lot". Shouldn't be surprised all they're interested in is the bare minimum, but buyer beware. read more

Hyundai does not stand my their vehicles. DO NOT BUY A HYUNDAI! (Unless you want your engine to fail and then spend weeks to try and get it replaced only to have the warranty department deny your claim). This specific dealership is completely useless and unhelpful. The service manager was a complete A**hole to me over the phone. They will not help you or at the very least return phone calls. Save your time and go to a different dealer or better yet, Never buy a Hyundai. Search "Hyundai engine failure" on Reddit- some interesting comments on there... read more

Like other reviewers out there, love the product/car, HATE the service. I'm almost tempted to make a trip over to a Hyundai dealer on the Oregon side of the Columbia River just for regularly scheduled service. We received a notification that there was a GPS system update on our new car. After unsuccessfully trying to install it remotely from home, we called Vancouver Hyundai service for assistance. Keep in mind that this is a 1 year old car so everything is still under "warranty" or covered under their 3-5 year free regular maintenance plan. They said they couldn't help with this software install at the shop unless we wanted to spend over $184 to have them do it. This is for a software update that would probably take a technician less than 5 minutes (basically plug and download!). Most recently, we had a "problem alert light" light up on the dash, most likely associated with slightly low tire pressure (as it's getting colder). But alert lights are sort of scary so we called to set up an appointment. 3 weeks minimum wait time! What if the alert was for a serious safety defect? Basically play russian roulette with your life/car for 3 weeks waiting for what would likely be another 5 minute max appointment to get their technician to hook up his diagnostic equipment?! Thankfully, the light went out after a few days and a visit to super customer friendly Les Schwab. I'm never quite sure why Vancouver Hyundai is supposedly so busy since everytime we go there, there's no one in the showroom nor waiting for service. The one star is for one successful oil change that we had done there. Might be ok to purchase your vehicle here but get service elsewhere. read more

Mariam is great ! Great customer service. Always ready to help customers. Would recommend her to anyone looking for a new car, Hyundai car, go to this shop! read more

This dealership was so unfriendly. I asked them for help and they wouldn't. Girls that work there don't do there job well just stand around and talk. When they do talk they are rude with attitude. One of the bosses i tried to explain my situation and he was just not listening or understanding. Didn't even try to help. So i went to ford and they helped me right away and told me that they always hear unfriendly things about this particular Hyundai. Btw not going to mention what ford place but they were amazing! read more

I don't know why I gave them two stars. They deserve ONE STAR! I complained to the service manager, to his manager and to the dealership manager about the extreme rudeness of the employees in the service department. Nobody at this dealership or the service department cares about you as a human being. You are just a number. Guess what? One month later the car is back at the dealership with more problems. It over heated with Alarms blaring. We have no idea when we will get it back. We had to have it towed back to the dealership and we have to deal with the same rude gal Brandi except for this time she is extremely kind to my husband. At least someone may have talked to her about her disgusting behavior. Our tow truck driver said that he tows a lot of Hyundai's back to the dealership. FYI, don't buy a Hyundai. read more

My husband and I just left the Vancouver Hyundai dealership. We went there for a tutorial on a newly purchased Kona from another dealership out of state. We had the pleasure of having a tutorial with Jaedon He is an asset to the dealership. If I were buying another Hyundai he would be our best go to for sales. Honest and smart. Thank you Jaedon. John and Dorothy read more

Not happy with them at all ! i bought a 2023 Kona EV. I was told it was all wheel drive or I would not have purchased it especially after the winter of 2022. None the less I am happy with an electric car (we'll see after this winter). Then comes trying to get it in for its 1st service. They are booked 3 months out so I have to take the car over to Gresham. I buy near home for a reason ! Tonight took the cake. An item flew off another vehicle smashing my windshield. I get insurance approved to take it to the dealership and they tell me they don't do it and the place they're trying to send me is booked out until February ! I am not happy with this lying and overly busy dealership at all. Do yourself a favor and don't bother with them. read more

This dealership is amazing!!! Miriam and Khalil were god sent. If you are looking for a no hassle type of experience it's Hyundai/Genesis Vancouver Washington!!! Thank you so much for our GV70, you made our dreams come true!!! Please come and by your vehicle here you won't be disappointed. Ask for Miriam!!! read more

I called about a vehicle marked "in transit" and was urged to put a deposit down before discussing prices, and only after doing so was told about a 5k market rate makeup, after negotiating that down to 3k "because I'm a local" we setup an appointment for 3pm the next day... The salesperson "Eddie" double booked the appointment and rushed me out of the dealership saying he would call me back. He didn't call me back until I emailed his manager Jim, and he spun a sob story about how he was so busy he didn't have time for me or his job.. Got the car cheaper from Beaverton Hyundai and they treated me like a customer read more

There's good reason why this dealership has two and a half stars. I lost my key on a hike recently, and called to ask for a price estimate. They quoted me a reasonable price, and so I had my car towed here. However, when I got to the dealership, they quoted me almost two hundred dollars more than what was mentioned over the phone. I was pretty irritated at this point, because I had gotten other quotes for much less, and would have taken my car elsewhere had they been honest about their pricing. After telling them this, they said they would sell the key to me for what was said on the phone. Also while I was here, I overheard a couple of the mechanics talking about how they lost a car (not mine) and didn't know where it was....yikes So i agreed to have the key made there. It took over three days for the key to be made which was pretty ridiculous as well. Other places can have it made on the spot. The day before my key was ready, one of the service folks gave me a call saying they accidentally locked my car and weren't able to get in, and tried to charge me for getting into it. Um why should I have to pay for your mistake? I refused and they didn't charge for it. When I came to pick my car up, they charged me over a hundred dollars than what was agreed upon. At this point I was incredibly irritated and told the service manager if they're really going to charge me over a hundred dollars than what was promised, I will be forced to write a very honest review of what happened. His face got red and he told me no, and that I was threatening him. Um ok? Maybe you shouldn't rip people off then. I am really glad I didn't buy my Hyundai here, I recommend avoiding this place at all costs. Go to the Hyundai dealership in Beaverton, they are much more professional. read more

These people are horrible! I was going out of town and just wanted to drop my car off. They wouldn't let me. I then found out they had already ordered parts and taken an $1800 payment from my insurance company. I told them I was going to take my car to Leifs and the receptionist said fine take it there. So I did. Even though they didn't do anything to my car and never had it in their possession they refused to return the money my insurance company had advanced them. I called Hyundai and they said they accepted returns so there was no reason for them to keep my money. Do not trust these people with your business. They are extremely dishonest and unethical. read more

Buying Experience 4 stars. We bought a car from them a year ago. Service Department 0 stars. We were happy with the purchase & "free" oil changes. BUT when we tried to make appt for our first "Free" oil change - we had to wait a month. The Hyundai app where you try to make a service appointment will ALWAYS tell you they have NO openings- because it's a MONTH away. So you have to call to schedule. THEN, when we came in for the appt - they said it would take THREE HOURS. Shuttle had just left, and wouldn't return for 2 hours. Sooo... WE paid for an Uber. So much for the FREE OIL Change perk of buying a new car from them.. By the way, they are all owned by Vancouver Ford (do not use Quick Lane over there - see my review about that how they treated my new truck years ago)... read more

Went here with my husband and was helped by Brandon. He was really great and answered all of our questions. He also gave us space when we just wanted to browse and consider our options. When we are ready to move forward, we'll definitely be requesting Brandon. read more

I bought new Hyundai 2022. I called service Dept as my AC not working. They said I couldn't get appt for a month. I'm 70 y/o and it's summer. Don't ever buy a car here!!!!!!!!! read more

On August 26, as we were headed from Seattle to Portland to attend a convention, my 2007 Hyundai Santa Fe displayed the dreaded battery trouble icon as we drove past Kelso. Knowing that only 4 years ago I had to replace that battery and the alternator, I didn't want to chance it coming home. We managed to make it to the hotel with the warning light going out and then lit once more. So we parked the SUV. With the help of friends, we rented a sedan at PDX, intending to drive it back to Seattle while nursing the Santa Fe to the nearest Hyundai dealership - this one! Since it was Sunday, we were met only by a young salesman who showed me how to fill out the service envelope and leave a key. The SUV was parked directly in front of the service center. When on Tuesday I had not heard from Vancouver Hyundai, I started calling. Usually that was unsuccessful in that no one picked up the calls until later. When I finally did talk to someone in Service, she told me that there was no assurance when my car would be repaired since their scheduling was so busy that they were taking appts. into November now! I urged her to consider our plight, since we were leaving for a month-long overseas trip the very next week. She also told me that the service mgr left at 4 pm, so I could not talk to her. All that waiting on phone allowed me to read the reviews of this operation on Yelp. It was quite an eye-opener. I resolved to contact my roadside assistance firm and arrange to have the car towed to a reputable repair shop nearby. However, that would mean that the dealer would need some authorization to have the tow co. take the car off the lot. Anxious to get the car to someone else for diagnosis/repair, I called several times the next morning. Always the same automated message and no live person to talk to in that service center. By 9 am I was done: packing my wife into our other car, I drove those 144 mi. back to Vancouver Hyundai. My car was in exactly the same spot where I left it Sunday. I walked into the service office, told the two women there who I was and demanded my key. Without a word, one of them shuffled through a stack of service envelopes in the window and wordlessly handed it back to me. I stormed out of the dealership (my wife following in our other car) and was able to drive the Santa Fe to the selected auto repair shop nearby. The owner immediately began testing and diagnosing the charging system. After making necessary arrangements for a pickup this week, I drove back to Seattle. Once home, one of the VM messages was from Vancouver Hyundai. The woman there cheerfully told me that they had not been able to look at the SUV yet. Maybe the service staff was not even aware that my car no longer was in the lot! Since several other Portland-area Hyundai dealers have a similarly abysmal record of customer care, avoid having your car serviced by any of them!! read more

I was saddened by the number of negative reviews about this dealership as my experience has been exactly the opposite. We purchased a 2022 Tuscon new in April 2023 and it's drivability and multitude of safety and advanced features made it the best car we have ever owned. Unfortunately the sound system failed in early October, to include the radio and all of the safety alerts. The rest of the vehicle was not effected. Initially we thought we had inadvertently turned the system off and sought the help of Sales to go over the controls. Veteran sales associate Peter Gregg was happy to assist and had done some research prior to our arrival. He determined this as a defect that had been subject to a recall. Our vehicle was not included in the recall. He enlisted the help of Service Manager Everett Lore. Mr Lore was able to get the necessary parts and set up a priority appointment for 11/10/2023. This was a few weeks in advance of a prior appointment we had set up. I believe the accelerated schedule may have been due to the safety features involved. At any rate the TUSCON was fixed today, works just fine. They threw in a free car wash, and various other inspections free. Our thanks to Mr Lore and Mr. Gregg for taking care of us in a highly professional and customer-friendly manner. read more

I scheduled an appointment for an oil change and tire rotation for my Tucson online. The online quote was for $46 and some change. I also had a $10 service special coupon. When I arrived at the dealership I was told that their computers were down due to a system breach and that they couldn't apply the coupon. I also received a notice of an engine recall this past month that said there was a time critical software upgrade that needed to be done. When I mentioned this to the service advisor she told me she knew nothing about it. (This recall affected millions of KIA's and Hyundai's) She checked with the service manager and said the update had been completed 2 years ago in Oregon. Before I told her to begin the service, I asked what the cost of the service would be. She said $79. I told her when I scheduled the service I was quoted $46. She refused to honor the quote. I cancelled the service appointment. I will now take my Tucson over to Portland for service. I really want to support local businesses but I can't support this dealership that uses deceptive practices. read more

I had a great, low-pressure experience. 100% happy. Ask for Jake. Buying a car never changes. Some say it's like war, War never changes. Buying a car with Jake was awesome. The buying one experience didn't change, the huge difference was the approach.. I was given so many options without pressure. read more

I have never had such little concern shown for me during my sales experience, let alone for a car. I'm absolutely heartbroken because after 2 days of trying to figure out financing they sold the vehicle I was purchasing from under me. It was a terrible customer service experience but I stuck with it because it was the exact car I wanted. Huge mistake. I wish I had left the first time I was ignored and left at a table for 45 minutes. read more

Peter is very knowledgeable about the Tuscan I was looking at. His easy going manner is what made my shopping experience great! Highly recommend buying from Peter!!! read more

Horrible, horrible, and freaking awful. They don't listen or care. I will not use this dealership again and will tell anyone I know looking for a vehicle to run like hell the other direction. Oh the same bunch of idiots also have the Ford dealership across the street. AVOID like the plague. read more

My husband and I had to look for a new car, not because we wanted to, but because our old car got totaled. We knew what we wanted, we knew what we could pay and we did as much research as possible. When we got to Vancouver Hyundai, we worked with Andrew Fields. He was very easy going and nice to work with. When we were about to buy the car, we worked with Arin Macchone. We stuck to our guns and told him what we wanted to stick with as a payment. Arin was able to help us get to our payment and very professional. Although Andrew and Arin were great to work with, I would recommend getting preapproved and not getting the warranty. Check with your bank first to see if they offer a warranty that's cheaper, if they don't, you can always go back and add it. read more

We went in on Saturday to trade in our 2017 Toyota Camry, we walked away with a brand new 2021 Hyundai Santa Fe and I LOVE it! It was the easiest experience we could have ever asked for. Gary Williams was our sales guy and he was really nice, quick and got us the best deal. We had to bring our kiddos along and the sales guys were super nice and understand, they kept asking if they needed anything or wanted to watch cartoons. The finance guys were amazing as well! I would highly recommend this place and highly recommend Gary Williams! read more

My mother called a couple times trying to contact someone for assistance. Never a response. Then I took it upon myself to make some calls from California. I spoke with sales manager James over the phone to help my mother with a lease by out. He told me that there isn't any money in the deal for him so he's not interested in helping and hung up on me. If what I was requesting was not possible for them, then a polite response would have been acceptable, but to receive the response I did and then to get hung up on is not my idea of customer service. read more

I am impressed with salesman Scott Allen. Though we didn't purchase a car today we were treated with respect, kindness & professionalism. If you're in the market go see Scott! read more

DON'T DO IT! DON'T! EVEN THINK ABOUT IT! I WISH I READ THESE REVIEWS BEFORE I BOUGHT A CAR HERE! AFTER READING THESE REVIEWS DOES IT LOOK LIKE THEY ARE CONCERNED WITH CUSTOMER SATISFACTION. Keep in mind the lowest review is one star, this inflates the number of there reviews. I'm sure a lot of people would have rated them a zero if that was an option. The person I worked with claimed to be the sales manager. He told us he'd shop the interest rates for us to get the best rates. He didn't even try, I did that. He told us because we were locals, we would get a great deal on the car because we were locals, that he wouldn't even sell the car to us if we were from Portland. When asked later about the great deal he stammered and stuttered "oh with these low car prices we couldn't give you a deal." I took the car home park it in the driveway, I get a call from the Pretend sales manager I need to bring this back it needs to be checked out before we release it and if we don't do it, it could blow up and catch on fire. By this time, I was already convinced this person is a Pathological Charlatan. I'm still not sure what this is all about, but I did notice a new Hyundai sale started that day. I bring it back they must do all new contracting paperwork. Afterwards I find out there was $1,100 of add on features that the fabricator said were required, THEY WERE INDEED OPTIONAL. One of these options doesn't appear to be working. The other option is redundant, and I don't see that it was installed. I really didn't want or need it. I called the dealership they send me to the Fabricators sales manager who apparently actually is a sales manager. He tries to convince me he'll give me a great deal on another new vehicle. Wow! I contact Hyundai were sorry we don't have any control over the dealerships. You have already signed the contract so we can't do anything. *******A FEW ISSUES SO FAR WITH THE CAR:******** The vehicle doesn't get near the estimated MPG. I thought it would improve so I looked at a car forum on Hyundai's, it has a lot of posts from people saying how poor the mileage is on this vehicle! This car has the worst back up camera, use it at night it's very dark, at night and in the rain it's even worse, I didn't think that was possible! I'm really not impressed with the software in this vehicle! **** THE CITY OF SEATTLE IS SUING HYUNDAI BECAUSE OF ALL OF THE THEFTS of HYUNDAIS, evidently, they are incredibly easy to steel! I guess if I have more problems with this vehicle I could just park it on the street in Seattle, problem solved. :) ****** MY RECOMMENDATION DO YOUR HOMEWORK I SURE WISH I HAD! !!!!!! Hyundai Motor America on Yelp they have over a 100 reviews, they are only 1 star rated these are the people that work on warranty claims!!!! Good luck getting anything covered !!!!!!! ABOVE ALL STAY AWAY FROM VANCOUVER HYUNDAI!!!!!! read more

Above and beyond the profit that they make on the sale of a car, and on the bargain-basement offer on your trade in, they slap a $4,999.99 fee on all of their vehicles. The unmitigated gall of the man who's apathy clearly showed on his face was astounding. He looked at me as if I should be happy being screwed for and additional $4,999.99. read more