So the star is for the food. Other than that not much was good. Their soda had no syrup, there wasn't any lids either for my medium size beverages. The soda machine was filthy. Another thing is the place was gross. Trash and wrappers on the tables. Not very hygienic. On top of that their customer service is not that good. I think they need some work. At least I'm glad the food came out correct because I think that would of just ruined my night. read more

Worse McDonalds ever... Came for some ice cream and I am told they don't have any ice cream, shakes, or smoothies... Really!!!! Oh and the service sucks... read more

Be careful on how much you are being charged. 'I've been going to this place for years so I know what I order and how much it costs. Well today I was going to be charged more and I asked why is it more? The girl said because they changed the price. I told her, you can't charge me more than the price you have listed on your menu or else you are false advertising. So the girl had to go make a price adjustment on my order. read more

Drive thru line was the slowest I've ever experienced at a McDonalds. Wrapped around the building, and only moved 1 car in 10min. I bailed.

The drive through is slow for some reason, & the are always making mistakes. It's the only McDonalds by my home, so I go.

The employees are literally shit how fucking hard it is to properly put ice cream and strawberry jam in a cup? The stupid guy spilled every the whole fucking cup is sticky af idc you're a minimum wage worker it's still your job read more

So I just left here. And I can't believe this people want 15$ an hour. Got me a deluxe big breakfast. Asked for ketchup and syrup. Got none. Eggs were so small they were hiding under the bacon. Looks like someone started on my meal before I got to it. I may goto McDonald's once a year. But it's for this reason. Shit service always. read more

They had the audacity to refuse to sell me a hamburger because it was two minutes before breakfast ends. Simply ridiculous.

The worst Mc Donals!!! They Always get something wrong in my order, they run out of stuff like cheese! ?? Coffees, pies etc... You dont find out til after being in line for 30 minutes! Wasted time, so now you dont have time to go to another place!! Customer service is bad!!! Nobody smiles, no one is friendly, they all look like they have to be thete by force!! And they serve their drinks half way!!!! The worst place!!!! read more

Such crap service. The girl told me the dinning room was closed at 10pm when they close at 11. There were three employees hanging out outside. I said it says 11. She says we are short staffed. I counted 7 employees. Horrible. read more

This is not a good location. Half the time I come here something is missing or incorrect. Half the time the fries are barely warm. And the service is just plain bad. No "how are you today" "have a nice day" or anything of the sorts. Make sure you double check everything before leaving the drive-thru read more

every time i come here i recieve perfect service. cecelia and gem both take care of me! i have never ever had issues here nor any attitude. i like to ask for extra pickles and a side of Big Mac sauce and they are happy to give it to me! french fries are always hot and cooked perfectly, never too salty. overall i enjoy eating here, knowing that my food is going to come out perfectly. read more

McDonald's - so empty - Fast Food Near Me - Altadena, California

We decided to go here again. The people seem nicer. But getting the order completely wrong sucks. So now I have to open everything up to verify what I asked for? The convenience of the drive thru is not worth it when you have to verify everything you are doing. And the iced coffee is terrible to add to the botched order. McDonalds has really stepped their quality down quite a bit. Is that even possible? read more

Consistently the worst McDonalds in the area. Food is cold and looks thrown together. My roommate and I have both gotten sick eating here. Their service is slow. Employees have an attitude. They hand you food and don't even look you in the eye. My roommate wrote a letter to corporate after getting sick from one of the burgers and they offered him free fries. I hate that I live near this McDonalds. I hate that I'm even writing a review on mcdonalds but it really is that bad read more

Worse McDonald's. Do not come here. Something suppose to be quick turned the drive thru into a parking lot. We waited over 45 min! Go somewhere else. I think they ran out of fries! read more

i've been to a lot of different mcdonald's were i ask for half unsweetened half sweetened ice tea and they NEVER get it right. maybe i should just go inside and do it myself instead of being a lazy ass and going through the drive through but i digress. this mcdonald's got it PERFECT. i've been to this one a lot of times and they always get my order right. the only thing is that when i do decide to get off my ass and go inside there's always creepy men that stare at me so it's not great but that's not the restaurant or employees faults. 10/10 read more

It's McDonald's. I won't go into the food cause there is no point. My issue is this locations HORRIBLE CUSTOMER SERVICE!!! I went to this location on 8/14/13 at 11:35PM. I sat in the drive thru line for over 15 minutes AFTER placing my order. Total BS. I bailed out of that BS line....didn't even make it to the window in that time. Went home and made a sandwich. Corporate and the franchisee will hear directly from me about this bullshit. read more

I was about to give a 5-star rating but then I saw a small cockroach wander by. Otherwise quick, clean, friendly.

They are open 24/7 but they are extremely slow with Drive thru & the food isn't always hot... You would think it would be due to the speed of service.. But it's not ... & the employees aren't the friendliest read more

When I ordered a large fry, I asked him to give me fresh ones so they're really really hot. I was willing to wait. Then they gave me large fries that have been sitting there for two or three minutes. And proceeded to argue with me about it. Not only that, but the container wasn't even full. read more

HORRIBLE. Poor service, everyone looks pissed off to be here, forget about politely asking a question in an attempt to understand peacefully why your order was messed up; You'll be met with a blank stare or more attitude. Just don't bother. To top it off during my latest, and most likely last visit, my order was hastily placed on the Pick Up counter and I had to ask for a bag to carry it out 5 items. I've really tried giving them a chance but that was it. I shouldn't be eating fast food anyway. read more

I like it, staff is friendly. The only reason I gave them a four is because they forgot my apple pies. But overall really nice staff.

Thanks for serving me a sausage mcmuffin that was clearly made hours prior to me ordering. I understand the nightmare it is to do the all day breakfast but serving old food is not okay. Definitely reporting this to the corporate office. read more

I ordered a #2 breakfast meal. Which is a Sausage Egg Mcmuffin. Checked the receipt it says Mcgiddle meal. I told them I ordered a Sausage Egg Mcmuffin to go. They handed me my meal and took off. Took out the Sausage Egg Mcmuffin and noticed there is no egg. read more

Have you ever seen a McDonald's with waiting service? Well this place has it they actually bring your food to you after you order. They even put milk in the oatmeal instead of water great job McDonald's this place is the best in the nation read more

Alejandra was really helpful and gave my order promptly. She also interacted with me and complemented the color of my shirt. Good customer service. read more

Every time I come here, its either horrible service or they mess up my order or a combination of the two. Either way, avoid this location if possible. read more

They've only messed up an order once. It's a McDonalds - I hardly go, and when I do, it's when I'm late night hungry after drinking at a bar. My expectations are pretty "meh" but I think they are fine. read more

not sure why the hate, I go there for coffee around 7 am every morning and they are fast, friendly and always get my order right. The few times I have ordered food it was always fine. Yes, it's fast food, it's not good for you, which is why I rarely ever ever order any food. Love these people talking about how bad the fast food is, I'll bet these piglets cram fast food down their slathering pie holes virtually every day, bunch of self-righteous "oh I should be on food network" smug gasbags. read more

One star is to much. I hate this place, EVERY TIME literally every time I go they mess up my order! The manager which is a female and is usually there at night is so rude and doesn't care about anything. All I ever see her do is stand there on her phone or chit chatting with other workers. Once I waited 15 min in the drive thru for a mc double and fries read more

It says is open 24 hrs and I got here before 2:00 am and they were saying they wouldn't be able to serve us. I was at the drive thru and they just close the window in my face and said they were closed. read more

Excellent customer service very friendly received my order very fast and correctly i bought a sausage mc muffin combo fruit and yogurt and a delicious pineapple and mango smoothie. read more

The kindness and effort that Jose Martinez have us is a great example of giving a meal not just of satisfaction, but celebration. Jose gave me and my brother exceptional service that made us want to come back to a McDonalds that has an employee with such integrity. read more

Sucks they got my order wrong. I ordered a bacon chicken wrap with ranch didn't get any ranch so ok fine honest mistake but they didn't even properly wrap it burrito style like they always do it was like they just rolled the tortilla and hurriedly shoved it in the Box. I say shoved because the tortilla was ripped and it also felt and tasted stale. I waited forever and the have me fries that I know for a fact were just tossed back I into the fryer so that they could look crisp. I've worked in fast food and have seen this trick done a bunch of times. read more

Seriosly the worst mcdonalds I have ever been too! The staff is extremely rude and they have no idea what they are doing .. they are always running out of supplies like ketchup. Never can get am order correct. Simply horrible read more

This have got to be the most ill equipped and under supplied McDonald's I've ever experienced. For the first 2 months of 2016, they could not sell any ice cream or shakes because the ice cream machine was out of order. A couple of weeks ago, they could not sell any frappachino because that machine was out of order. Recently, I ordered a crispy chicken salad but they were out of them. This restaurant really need better organization. To simply close down for a day and regroup. Take some time off to inspect the equipments and inventory its supplies. Sadly since the minimum wage increased, professional service here decreased. read more

this McDonald's is so slow the drive thru sucks butt. People have to wait like a whole 30 minutes to get their order . So I hate the fact that you have to wait for a long ass damn time. read more

If I can rate this place with no stars I would. Worst McDonalds ever I had experienced. I had Waite 30mins in the drive thru before. They get your order wrong or forget something. Don't even bother to order shakes or ice cream the machine always out of order. read more

Don't let my first 5 Star rating fool you! It is McDonalds!!! This is a Really Good McDonalds, Open 24 hours (most days), fast friendly and accurate service. Eager to please Staff. I like this McDonalds! read more

McDonald's is just bad food! I very seldom go to McDonalds and when I do,I get a fillet of fish. Today I decided(against my better judgement) to have a big mac meal. I don't drink soda so I asked if they had lemonade,the cashier says yes,it's light,is that ok?I hesitated and she said,it's good I can't tell the difference" When I got to the window I asked to change the drink to a strawberry shake. She said they don't have shakes,do you want a strawberry-banana smoothie? I opted for the lemonade. The lemonade was AWFUL!! artificial tasting at t's WORST! The big mac was AWFUL,it had obviously been sitting for awhile,gloppy sauce all . The fries were decent,not hot but tasted decent. So for $5.75 I ate some warm fries. I hate my food in a box. I will not return to McDonald's. read more