Absolutely nothing wrong with this spot over in my hood. Lots of parking on the side, out front and in the back. Inside is pretty roomy; enough chairs to hang out, but most people take their stuff to go. Staff here is super friendly and they make my iced Americano decaf just the way I like it! Great job, guys! read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

I was in the neighborhood and needed a restroom. I walked in to buy something to use the restroom. I entered, there was no greeting from anyone. All staff were working on orders and it was about a minute or two until I was greeted by a friendly staff. I ordered something from the bakery and asked for the code to the restroom. It was nice and hot when i got it. The restroom was clean and was a single bathroom with enough space for wheelchair users. Service was nice, greetings were non-existent. read more

This is a neighborhood Starbucks, and it shows. There were students, elderly men playing chess, families and housewives. There is something special about actually spending time inside to enjoy the inside of a Starbucks just for socializing. Service was fast, even though it was crowded and was able to get the drink I wanted. read more

Starbucks - Local information - Coffee & Tea Near Me - Pasadena, California

Had a small glitch last time I was in and walked away not impressed. I called and spoke with the manager Seth, and after this call I was very impressed with her and her management. Seth was very receptive and listened. I am very confident that she cares a lot and I think she's got a handle on the store. I am also confident that she will take a look at my concern and take appropriate action. Thank you Seth! read more

Shout out to Marian for excellent customer service with my non functioning gift cards! read more

Starbucks - the location of starbucks's new location on the iphone - Coffee & Tea Near Me - Pasadena, California

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CES served me. She was just incredible - friendly, engaging, fast and accommodating. A real joy to be served by her today. Thank you.

This location is amazing the baristas are friendly and always helpful, I come everyday and never had an issue.

They need to pay better attention to what their customers want. The service is lacking, and could be better. The vibe is off here. I like the butter croisants, but everything else needs improvement. read more

What sets McDonald's Walmart and Starbucks apart is the attitude to their customers. You expect bad service at Walmart and McDonald's. At Starbucks you expect to at least be treated as a human. I will never ever go here again for coffee. I almost want to report to cooperate. Disgraceful. read more

Love this time of the year Starbucks makes the best Pumpkin Latte A little costly but worth every mouthful I also enjoy when they have their pistachio latte read more

Woke up extra bright and early this morning in order to secure and snag a holiday reusable Christmas cup! Turns out I didn't need to wake up at 5am... they had plenty of cups! I ordered the caramel creme brûlée and there was no creme brûlée taste in my drink. It felt sort of flat but was still tasty enough for me finish. At least I have a cute cup to make up for it! Bonus* the cup earns you 50 cents off any drink purchase after 2pm through Jan 6! Merry drinking! read more

Starbucks - Limited edition reusable Christmas cup! - Coffee & Tea Near Me - Pasadena, California

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I've been coming here for 20years if not more. The faces, furniture, and layout changed multiple times over but they still have the same customers. I don't know... but something about this elderly group that spend their time here makes me feel they're part of Starbucks and part of the community. This Starbucks has become more than your average coffee shop. You get the elders, the young kids after school and people in between. it's amusing to see so many generations at the same place. Coffee is same, service can be better but the people is what makes it be what it is. read more

Starbucks - Ice Iced Coffee - Coffee & Tea Near Me - Pasadena, California

Oh damn they even got my order wrong and I can't go back. I asked for OATMILK!!!! I don't not drink regular milk. Not trying to bad mouth it's just team communication and consistency at this location failed me today. There is no drive thru and what I thought was a drive thru was for a bank atm. I used the Starbucks app the buy for my coffee, I was just going to order through the app but at the last minute changed my mind and just scan my phone with app to make my purchase. When I scanned for my coffee I was charged for both in store and the coffee I had in my cart on the app. I drove off after grabbing one coffee until I realized it was not oat milk which I asked for in store, I turned around and went back, spoke with 2 team members who both offered store credit of some sort. So I stand to the side so they can get the credit ready seeing that it was busy and I did not want to be in the way. The time it took to talk to two team members and wait to the side was unreal to only be told I will not be receiving anything. I only have a problem with receiving nothing because the communication and consistency of the team failed me and my time. I was okay with receiving nothing until 2 team member insured me that it was something they could do and would fix after I tried just taking the coffee and leaving. I was just standing there waiting no one walked up to me to deliver the news I had to approach the register again. So in a lot less words, I ask for the communication and consistency to remain the same amongst the team so everyone knows protocol in these situations and not a minute is lost from anyone's schedule or plans . read more

As I made my way to the door the Christmas spirit bursted out of me it was like a over flow of joy and pure bliss. All the options so little time I hade a serious choice to make. I ran my eyes along the boards my eyes moving rapidly left to right. Suddenly I spotted it, a peppermint frappe. I knew right then and there that it was calling my name. I ran to the front of the line ready to place my order to see what true happiness tasted like. As I spoke the words of Wisdom something just felt right in the little shop so warm and cozy. They staff with the Christmas smiles on their faces I almost started to cry. As they yelled my name I walked with a purpose up to contain my drink. I took the first sip I felt like I could climb a rainbow and collect all the gold. I felt unstoppable. I HIGHLY RECOMMEND THIS PLACE!!! (Sponsor me) read more

The service here is extremely slow avoid it if possible, staff is not friendly and drinks taste a bit off.

I drank ice today for $6.50 and when I complained, instead of helping me have a 1/2 a cup more of the drink, I was told that's how they make it. I have had this drink numerous times before and that's not how they make it. No more Starbucks for me. read more

Starbucks - a hand holding a cup of iced tea - Coffee & Tea Near Me - Pasadena, California

The prices are getting out of hand it sucks because I ask for a cold drink and I get mostly ice not the drink it self

This location sucks. How're they the slowest Starbucks on top of not having a drive-thru. Figure it out

Great place to buy all varieties coffee Great customer service friendly place to shop busy place popular place

Drinks are like most Starbucks They DO NOT enforce the mask CDC mandate... There was a group of guys inside not wearing masks, I asked the barista if they had stopped enforcing it already and he said "I think CA has already opened up"... I mentioned CA was opening on the 15th (2days away) and he said "oh"... and still didn't ask them to wear their masks. It would not bother me so much if one of the guys was coughing and hanging next to the area where the drinks were being made and was tall enough to have his head over the barista's protective glass. Well, I hope for the best but will not be coming to this store so soon read more

Extremely rude and inconsiderate staff. Three young ladies and one ruder than the next. Definitely made the customer feel like they didn't belong in the store. Which is strange because the store wouldn't exist. If it wasn't for the customers, I quietly purchased my drinks and left, but took note of every rude and inconsiderate action will definitely not go back there again. Would rather drive the extra distance, and go to an outside of our own neighborhood read more

I like this Starbucks, because it's conveniently close to the grocery store I go to, and right next to my bank. Service is a hit and miss, but they do know how to make my custom coffee just the way I like it. read more

Helpful staff and delicious drinks as usual. Close by to lots of gas stations and the 110 freeway :0)

The girl at the front doesn't know what she's doing. Take them with store manager help at least 20 mint to help a customer to load credit card to their balance on the Starbucks apps. Needs training for sure read more

The service here is typically bad, but, as of late, it's gotten considerably worse. I ordered one drink, there was no line, no other customers. I waited twenty minutes for them to tell me they didn't know what I was talking about when I asked for my order. The brainiac behind the counter told me if I wanted my drink I'd need to "wait a while." Then, the equally sharp cashier claimed he had no record of me paying (or, he may not have been unable to operate the register. He seemed very befuddled). Around the twenty five minute mark, they finally refunded my money. Not one of these industrious, young employees even offered up an apology. read more

It's not the most stylish location but it has a little parking available. Nothing spectacular but not bad either. For some reason the people who work here are not very talkative. Nice enough, but no personality It's always so awkward to try to find a place to stand and wait for my order when all the seats are taken. It's a narrow hall and there's nowhere to go without putting your butt in someone's face lol Anyway, it'll do. My coffee is always good here and it's close to my house and my job read more

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Took almost 20min of waiting inside the store for a mobile order to be ready. Not a great experience.

I love this location! The staff is always so kind and welcoming. I know Starbucks trainers their partners to have more personal interactions w their guests and I don't always feel that in other locations but I do in this one. I usually just order through the app and come in a little earlier than my drink is ready but there is always a barista that will check in w me and check in on my order. read more

Bree was awesome and wonderful Barista!!!! My addiction is an Iced Peach Green Tea Lemonade (Sweetened). Unfortunately they ran out of Peach. She was nice enough to recommend Strawberry Açaí as a substitute for the Peach. I have to give it a 9 for taste. Iced Peach Green Tea Lemonade will always be a 10 for me read more

I come here because it's close to work and sometimes that makes my day really convenient. BUT they always make my drink wrong which is annoying because I don't have a complicated order. Grande Pike with cold Soy, they always steam the soy. I don't want it steamed. And they are slow, which is not totally terrible, but it's not fun either. Parking is easy with the lot in the back just be careful because no one really pays attention in that lot. read more

My new thing and if you love chai, green tea, or quit drinking coffee like me and need a pick me up.... this is what I came up with. Soooo goood it's unbelievable. Iced green tea latte with 5 pumps of chai and 2 scoops macha for a grande. Or if you want to upgrade to that venti, do 7 pumps chai and 3 scoops macha. They got it right and that's good enough for me at any Starbizzle. It's splendid... Try it! read more

I've been coming to this store whenever I'm in the area and generally my experience had been good, but today, BAD! So I was waiting a while in front of the cashier as she took some time to finish up when Matt (one of the workers) opened up the next register. But to my surprise instead of asking me, he asked the next person even if I was next in line and had been patiently waiting this whole time for the cashier to attend to me. What happened to "serving the next in line"? When I called him out on it, he gave me one of those typical patronizing apologies which really sounded hollow and left me even more offended. As I waited for my food to be warmed, I called for the manager to let him know. What a waste of time! Not only did he patronize me with even more apologies, but he insisted that it was unintentional, when Matt clearly saw me as next in line. In short, Matt just decided to called the person next to me even if I was right there in front and obviously next I line. That, is rude! And the patronizing apologies didn't help either. I don't often give bad reviews. But I definitely wanted to do this one. read more

I love this starbucks, I get coffee from here everyday and the guy at the bar always remembers my order without me having to ask. Before I even get a chance to order he is usually getting it started. The girls here are super sweet and are always so friendly. read more

Yvonne the self claimed manager was rude and unprofessional. That location was always my favorite, I don't know what's going on with baristas over there now. They are so careless and irresponsible, no customer service skills what so ever. Three baristas standing behind the cappuccino machine and socializing instead of assisting guests. No wonder my almond macchiato was made with milk. read more

Like previous said, not ur normal SB. I feel like if you were in Cental Park here you would see chess boards layed out everywhere. The location has Vons and recycle center across the street and a Wells Fargo next door on Corner of Washingon & Allen. Recently they have remodles inside and the space is used much better with more sitting area and better flow of line. read more

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I used to like this Starbucks location but not anymore because of their rude and nasty employee attitude. I don't know her name because she didn't have her name holder on the clothe but her picture is there. Why has she to be so rude? Why? She is not working free and we as customers are not asking for something free to her. Also she prepares the beverages very bad. I don't wanna go back anymore. read more

Starbucks - Very Rude Employee (I don't know her name because she didn't have her name holder on the clothe) - Coffee & Tea Near Me - Pasadena, California

This Starbucks sets a new high for terrible service. Placed a mobile order 10 minutes prior to arriving. There was no one in the store yet the guy making the drinks in mobile order pickup completely ignored my presence. What a Dick. 3/27/21 11:00AM read more

I've been coming here for years and I know every employee. They all know my name and greet me with a smile and conversation. I don't even have to say my drink - they make it perfectly each time. My kudos to Lucy for always bringing smiles and cheers as she greets me at the counter, my thanks to the awesome ones like Rose, Victoria and Yvonne who have my drink down to perfection (I've left a few out only because I've gone blank on names - sorry!), and to the store manager, Ryan, you're the best! Cheerful and willing to crack a joke with me! You guys are my faves! Thank you! read more

Apparently you are only allowed to use the bathroom here if you ordered in store--they dont allow mobile order pickups use the bathroom

The staff is amazing. They are all so pleasant and kind and know everyone's name. One unpleasant thing that occurs occasionally, is customers try and take advantage of the store and or its staff. They'll say something like "hey would you mind heating up my breakfast in the oven?" Then I'm there thinking, "Huh? WTF are you talking about? You don't walk into a pizzeria and ask them to toss your shitty ass digiorno in the oven for you." Boundaries people. Also, if you spill YOUR DRINK, that's YOUR FAULT! Don't give someone an attitude when they're giving you a new one. Think about it. Take a breath. Be reasonable. I'd like to reiterate what a wonderful, friendly staff this Starbucks has and how the community is lucky to have them. read more