I often come by to this Mcdonalds location, but never had the chance to pause and write a review! After going to Mcdonalds on a Tuesday 8am morning and having a good experience, I had to write one! The food was hot and fresh, hashbrowns were not overcooked, and my coke was well carbonated and perfect sweetness level I ordered thru the mobile app and asked for only 1 packet of ketchup but they included 2, and did not forget napkins. ! I had two seperate orders, and the male employee at the counter make sure to ask whether I had two orders to make sure I got both and not just one. I appreciate the attention to detail. It is just fast food- but this act of care goes a long way. Hot food, cleanliness, quality was all checked. Will definitely be coming back. read more

McDonald's - Sausage egg mcgriddle meal - Fast Food Near Me - Altadena, California

Making this one short. McDonald's... this place is the reason you are terrible and losing customers. 15 minutes to get one drink - really. Toilet was a disaster whole place was dirty. kiosks didn't work No refills on drinks. I asked for a cup of ice and I got -count em -8 ice cubes. Just worst ever. Really, again. Cant think of a single reason to go back. read more

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This McDonald's 2157 Lincoln Ave Altadena ca it has a bad costumer service and I found a hair in the food, and they need to put the soda machine back outside in dinning room read more

McDonald's - There's a hair found from inside of my food, and I save it on the receipt - Fast Food Near Me - Altadena, California

Common sense is not common at this place. Wisdom is always chasing them but they are waay faster. I waited 20 minutes in the second window cause they needed more time to get my order wrong and not get me any of the sauces I ordered, (0) sauces in our order. Pretty sure these people eat tide pods here on the night shift read more

One star doesn't even cover it. How on Earth are you going to charge $4 for a drink and not be able to get a refill? What theifery is this? Do not support this McDonald's. read more

Visited a Sunday afternoon, and the store was quiet & clean. Ordered through the app, and food was ready when I got there. Opted for counter pick up, since I needed the facilities. Bathrooms were also clean. Staff was super nice and accommodating. read more

Never coming back again. They got my order wrong twice with missing items, i had to drive all the way back home and then back to mcdonald's and the lady said everything was in there, After all that driving once, i got home i found out my PLAIN burger wasn't plain at all and instead was loaded with sauce and condiments everywhere. Inside the restaurant is just as bad, dirty everywhere. And don't forget the 15 minute wait for a water cup! read more

I went today to get something to eat for myself and my autistic son. He is the one that called me and asked me for it. Because I have a hard time with him and food if he ask me for something to eat I will buy it. Moving on I ordered 10 piece meal and a big Mack meal with no sauce. Just dry cheese, meat, lettuce and bread. I was eating the big Mack and all of sudden I had like thick saliva like they spit on my burger or something in my mouth. I immediately spit it out grabbed a napkin scraping it off my tongue and spitting it out. I threw up . Thick like snot! When I put my hand on my tongue, and I lifted it off my tongue it was a long string like snot. . I called them a guy named William answered the phone when I asked to speak to a manager. . William then hung up in my face. I called back no answer. I called the sheriffs because I was so grossly sick because of what had happened.. also, the fact that William hung up in my face. The sheriff was kind enough to meet me back at that McDonald's. I informed them that I tried to call.. They than told the sheriff and I that we had to wait William said because they were busy doing orders.. He said I had to wait five minutes was crazy which ended up being more than five minutes just to speak to the manager but in reality it was more than 5 minutes. . The game over I began to tell her what happened Laura is the manager name and she tried to cover up William hanging up the phone on me and said that the phone hangs up by itself and said to me that sometimes the phone hangs up itself and I got completely upset and told Laura the manager that's not true in my case. William hung up in my face.! I asked for my meal to be refunded when giving back the receipt I noticed when I got home she removed the fact that I asked for no spread because I think she knew I was gonna complain so she can use that I have spread on my burger when I didn't. The new receipt she gave me after refunding just showed. I ordered a big Mac meal but fail to put like the original receipt that I asked for no spread. Laura tried to cover up the whole situation telling me they need to check the cameras, but still never told me what it was that I had in my mouth.. never ever again beware of this location in particular they spit in food! Thank God, I didn't give that to my son. read more

McDonald's - This is what I spit out!!!! - Fast Food Near Me - Altadena, California

I'm sorry to write this cause I simply just go over here for coffee but when I say the service is horrible every morning I walk in there it take about 10 minutes for somebody to even come to the register and greet me. I just be standing there and I'm looking at them they looking at me and nobody said nothing. If it's not the machine don't work then the service is just horrible. This McDonald's location needs to be shut down immediately it need to be inspected. and y'all need to rehire people who wanna work. After reading all the reviews I feel vindicated because it's the same complaint. I have like it takes 1520 minutes for a iced coffee or a caramel macchiato and nobody is inside nobody it takes them 10 minutes to even greet you and say hello the girl trying to pack the bags and do the register and then I see two managers. This is a private own McDonald's and the owners don't give a damn because there's no way you can have all these bad reviews for the same complaint and not do something about it. I've been born and raised in Pasadena and I have never ever witnessed nothing like this and no McDonald's here. Just lazy you need new managers and you need new employees.! read more

Management supervisors had an issue where my order was not ready, and I had to wait. 10 minutes after a Long line. I left one without it. It was paid already emailed the company. Never had to reply back worse service. read more

Went through drive thru but they don't say which window to go to so almost didn't get food. It was an ordeal to get a small combo breakfast meal. They should train people better! Never coming back! read more

Really bad service workers not doing work and talking,wasn't paying attention so my order was stolen.

I was there yesterday and it literally took 45 mins for my meal. A young lady was trying to hand out food plus cash register, while the boy band manager was being ass and not lifting a finger. read more

830 Monday mornings drive thru lines are packed Ample parking if you eat here Drive thru moves fairly slow Ordered 2 for 550 sausage McMuffin Iced coffee with caramel Sausage burrito and a sausage biscuit with egg read more

McDonald's - a car parked in front of a restaurant - Fast Food Near Me - Altadena, California

I was just there, Thursday September 11 at 4:58. The young lady and the young man working the drive thru windows are literally the sweetest people I've ever encountered at a McDonald's. About time McDonald's got something right. Props to those two employees, they're doing an amazing job. read more

Ordered a vanilla latte through the app and when I went to pick it up I was handed an iced coffee. I let them know of the error and was simply told, it said iced and grabbed it and took it back without apologizing. After waiting a while for the fix I asked how much longer to then be told the machine was down so that's why I received an iced coffee. At that point I asked for a refund and now the machine suddenly was working. Was finally given my coffee and an apology. The sticker on my coffee I received and my receipt did not state I ordered an iced coffee. read more

McDonald's gets a bad wrap but honestly it's freakin McDonald's, menu is basically the same all over the US and if you eat there you know what you are getting. This location has been renovated a few times and they seem to keep it relatively clean. I usually go through the drive thru but the few times I have been in I never noticed overflowing trash or a disaster in self serve areas. I want to give a shout out to the staff there. They are all super nice! They are patient taking orders, prompt as they can be with getting items ordered to patrons and recognize regulars. Keep doing an amazing job all of you! read more

0 stars! What's the point of placing my order thru the self order machine if I'm gonna have to wait 10 minutes for someone to acknowledge me and actually take my cash, I get it that they're busy with drive thru but you have a youngster leaning against the counter on his phone, obviously he is on the clock because he has his head set on. The ladies that are cooking just looking at me like "saying y'all don't see her standing there" anyways 10 minutes out of my 30minute break gone! read more

Good employees they seem like they care I appreciate there efforts anx good attitude so happy read more

McDonald's - Ice cream - Fast Food Near Me - Altadena, California

This is the dirtiest McDonald's I've been to. There was some type of throw up on the floor and it looked like none of the employees cared about it. This is supposed to be a clean environment since it's a health risk if secretions are found. The place smelled like throw up as well, regretted ordering from here read more

Today, 12/04/24 I decided to go to McDonalds at around 5:38? I order a mcchicken meal. It had 6 m nuggets and small fries with a small drink. Got home I was about to eat my McChicken but I decided to open my McChicken and add some ranch. I check the other side and I found a little fly in my lettuce! This is unbelievable! I used to love this place but not anymore read more

McDonald's - Fast Food Near Me - Altadena, California

Horrible experiences here before related to quality and timeliness but today tops it all. NEVER order to go via the Curbside option. Staff clearly prioritizes the drive through line and those walking in and will let you sit curbside forever. They either are incapable or don't care about being even at a mediocre level of decent service. I literally had to abandon the order after waiting forever for it. Perhaps besides increasing their rates, McDonald's could invest in better staff training and management because stores like this is why they keep losing so much business to other chains. read more

There must be a reason why they call this the ghetto Mc Donald's . It doesn't matter what you order they will find a way to give you an incorrect order. Don't order through the mc Donald's app. From this location I assure you your order will be missing items . Then you have your take more time to get a refund. Not worth the hassle. Horrible location. read more

I have been to hundreds of McDonald's restaurants across USA ...NEVER have I visited one that did not give refills on my drink...not until today here in Altadena...why ? And HOW do they get away with that? When a customer walks into a McDonald's o matter where it is, the service, quality and value should be the same at all locations. This is what we deserve as loyal patrons to the over priced conglomerate of read more

For the third time in a row, my order had missing items. This time it was three double cheeseburgers and NO sauce for a 20 piece McNugget. I called. No apology from the manager. "Just come back with the receipt". Except, there was no receipt in the bag. I guess you have to be one of those people who hold up the line checking everything in the bag. I guess that's what needs to be done since the people that work there aren't capable of doing their job. The fries were practically raw, and the chicken nuggets were cold. Such a shame. I remember when McDonald's was the best fast food. Now you never know what you're going to get. It's so inconsistent and unfortunately, it's bad more often than not. It's my own fault for going there. We all know about the trash ingredients, the terrible service. Maybe I should take this as a sign. read more

This place has not improved a single bit after all these years. They still don't salt their fries and they undercook them a bit even, and the McCrispy chicken sandwich I ordered was way too old. It wasn't even crispy anymore but was way too brown and dry from sitting in the heating drawer for too long. Avoid this location at all costs and go to La Cañada Flintridge. read more

This McDonalds is so slooooowww. It's not a short of staff issue, they just don't have their shit together. The fries are always skimping , and most of the time they are warm at best and soggy. They also don't do free refills any more, and don't even fill up your drink fill to begin with. When I asked the manager for a refill, he said they don't do it any more. I told him the drink wasn't even fill to begin with and he acted like he didn't care . So then I asked for a receipt so I could leave a review and he could not find my online order despite me giving him the number, time, total cost and what I ordered. 4 times. He finally printed out someone else's receipt and gave it to me after waiting for another 6 minutes. He had no customer service skills to save his life. The only good thing about this store is Elena, the cashier who has a nice smile and is cheerful. Oh, and the trash was overfilling as we read more

McDonald's - Trash overflowing, just like their customer service! - Fast Food Near Me - Altadena, California

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We were supposed to get this meal. But they charge us $30 for 1 hash brown one coffee qnd then a egg McMuffin with jalapeños butter but the service too long they were moving like a sloth going 2 mph per hour bad service no workers taking our order soggy the food so bad read more

McDonald's - Fast Food Near Me - Altadena, California

Never had a good experience This place never gets it right My food order is wrong my change back is wrong I stopped going for a while just to see if they would get better and went back today. Same shit. read more

Came here and ordered through the app. Requested it to be brought to my table. Waited for about 20 minutes, then finally went up to the counter since my lunch break was going to end soon. It was bagged behind the counter with the receipt and table number taped to it the whole time. It was never brought out, as requested in the order itself. Seems like the other negative reviews were correct. What a waste of time. Won't be back. read more

Please read the reviews that make sense. There is a 5 star review that rants on nonsense so ignore those reviews. I hate to give poor reviews but as other Yelpers pointed out, this place is so poorly run. I ordered at the electronic kiosk so I skipped that register. But listening to some of the customers there so many complaints of why the food is taking so long. I stood there waiting for my to-go order and the staff looks really confused. Two of them are probably manager level and we're waiting for the food to come out. They kept yelling in different languages so I don't know what they were saying. But it was a lot of yelling and it just seemed chaotic back there. As kept waiting I counted 11 people standing around waiting for their order. One person was ordering. That tells you it's not the volume of people coming in but the ability to fulfill orders in a timely fashion. That is a reflection on management and how they control the kitchen. So many people were frustrated with the wait and a customer even asked how long will it take to get his food because it looks like it's taking a ling time. This is a person who hasn't even ordered yet. The manager who spoke to him said it doesn't take long because the cashier is available right now. That wasn't the question. That's a lack of understanding by the manager. My order was placed at 11:32am. I go my order (chicken nuggets) at 11:55am. You decide if that took too long. Oh and some reviews did say that they get their wrong a lot. That is also true because in the 25 minutes or so I was standing there, three people who had ordered at the drive thru came in because the food order was wrong. What is wrong with this picture? read more

McDonald's - Chaos in the kitchen. Poorly run. - Fast Food Near Me - Altadena, California

El servicio es muy lento, el staff no fue muy amable tuve que pedir salsa para mi papás. El nuevo systems es ridiculous lento las computadoras son lentas . La espera fue larga 15 min por un meal . Ridiculous read more

This McDonald's needs new management. They always forget something in your order. I work next door I go often for convenience. Yes this happens often. read more

Terrible food literally almost throw up because I ate a fry wrapped around here and then I looked in the bag. There was more hair inside the bag they do not wear hairnets. Service was terrible and unapologetic just nonchalant about the action. read more

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INCREDIBLY slow thru the drive-thru. 20 minutes for a drink... Wait person very apologetic but still... read more

I have too much to say about this spot. Fries are lukewarm so often. I pay for extra bbq sauce and I get none. I paid $8 for 2 mediocre fries. Come on it's McD fries!? It was right after school too. There was a line of about 10 cars. How did I get the lukewarm + stale fry combo - I didn't see that on the menu and I didn't know it cost $8 for two of them. I mean I usually get either stale OR lukewarm fries but NOT both mixed in one bag. For goodness sakes. Hot fries you all. Busy time, hot fries . read more

I've had a better experience here than some other fast food places nearby--the service is fast (when they aren't swamped, see below) and my meals, sandwiches as well as fries have been hot and tasty. One caveat about the fast service: during meal rush times they get super busy... I've seen the drive-through line stretch all the way around the bldg! I always choose off times to stop by read more

This place just has the worst service, I'm sorry but they do. Not sure why I keep returning .

I'm surprised people have had bad experiences because I have been here 3 times and have had nothing but amazing experience! However: I only order on the app for curbside pickup. I work around the area and only have 30 min lunch and the drive through is always packed! I always place a mobile order and have my food within 5 minutes! No joke. I think they might prioritize mobile orders or something so I recommend you use that read more

Worst McDonald's around. If you can afford the time to drive elsewhere, JUST DO IT! Yelp needs to allow for 0-.5 stars because that's what I would give this place. I have gone a handful of times and they only got my order right once. Soooo annoyed and over it. How hard is it to listen and transfer the information to the register? From there complete the order according to the customer's requests. SMFH Simply, bad business! read more