The food was fresh, accurate, and served quickly, which I appreciated. However, the customer service at the pickup window left a lot to be desired. The employee who handed me my food didn't say a single word--no "hello," no "thank you," nothing. I felt completely invisible. I don't expect a long conversation, but basic eye contact and a polite greeting should be standard practice. Food was great, but the service felt incredibly robotic and awkward. read more

Worst McDonald's in Bakersfield and that's saying something. The app isn't supposed to let you order something they don't have but they come out and say they don't have it and won't refund your reward points. Customer service is lacking, the food quality is horrible, the coke is off, they forget things consistently. Not to mention how badly the app works and if you dare try to use it while on their "wi-fi", it doesn't work at all. Pathetic for a multi-billion dollar corporation. The one on Mt Vernon is almost as bad so can't go there either. read more

The management in charge during the day are very helpful when it comes to customer service they make sure the food comes out fresh as well to the lady running the team in the day thank you for doing a great job read more

So last week they forgot my drink and this week the ketchup I clearly asked for. Guys, you have to get your drive through orders correct. People realize on the road and it's too late to turn around. read more

they were very rude bad customer service and wasn't clean in there never going there again! and the food tasted like a fake McDonald's how do you mess up a burger?! and I wasn't able to switch out my happy meal toy? other places let me switch it out if I didnt open it .never again read more

Pls explain how the red cup is a small and the clear McDonald's cup is called a medium... smh! Prices going up while product gets smaller read more

McDonalds - Fast Food Near Me - Bakersfield, California

Even a year later the bad service still stands. If management insists on hiring just some "warm bodies, they should just mail them their pay then these loosely called "employees," couldn't do the damage that they are doing now. Today, I ordered a biscuit and egg breakfast sandwich. Who would think you could screw that up? I mean there are only two items that need to be combined and then placed into a bag. I gave them the order, they read it back to me, the correct order showed on the screen, and they still got it wrong. read more

amazingggg i love this mcdonalds best sevice fresh food amazing breakfast so happy!!!! read more

McDonalds - Fast Food Near Me - Bakersfield, California

My favorite McDonald's ! They always have spicy Coke .. sometimes the fries aren't hitting .. but still one of the best McDonald's here imo ! read more

Ratings are often eschewed because consumers expect the best service all the time, most McDonald's hire young folks w minimum experience n work force and lacks certain qualities. However this location has always served me w highest degree of service with genuineness, Myra and the crew deserve the credit, we all know the difficulties associated with serving people so take a bow, you're doing fantastic, keep up the fine work folks!!! read more

thank you for making us 90 doubles for dads gone live for the homeless u rock mcdonalds

I waited 20 minutes outside for a curbside pickup order. I called at the 10 minute mark to check if my order was ready, a mere 3 sandwiches. The worker there then hung up on me after I told him my situation and my order, leaving me guessing if they were even gonna bring out my food. 10 minutes later a guy brings out my food and tells me he thinks someone grabbed my bag. I find it hard to believe when the food he handed me was cold, and as you can see not even the cheese is melted. I realize this is an anecdotal experience, but it's gonna take me being really hungry to come back here again. 1 star. read more

McDonalds - Cold McDouble - Fast Food Near Me - Bakersfield, California

Was fine! Stopped while passing thru town, very clean, easy to park, walked right in and ordered. Fixed my own soda, very clean drink/napkin area. Food was good snd ready quickly. All in all was perfect for lunch on the go. Thank you. read more

McDonalds - Clean ready to take orders - Fast Food Near Me - Bakersfield, California

IM SHOOK! i went to go get mcdonald's because i was craving it and my friends fries were thrown all over the bag, but nuggets are good. read more

McDonalds - THROWN FRIES ?! - Fast Food Near Me - Bakersfield, California

Went in ordered a chicken sandwich McDouble and a large sprite got called my order was ready the manager tossed the bag on the counter turned her back to us and my order was missing our sprite multiple employees passed without acknowledging us and it was a slow day . If you cant remember a 3 item ticket idk what to tell you lol. Fast forward 10 minutes later we got asked if we needed anything we said we were missing a sprite took them an additional 5 minutes just to get us a sprite lol April 25th between 4:25-4:40pm review those cameras , had that been corporate waiting 10 minutes for a sprite on a slow day someone would have been in trouble. read more

McDonalds - Fast Food Near Me - Bakersfield, California

Very attentive friendly staff, also restaurant was immaculate. Actively cleaning and asking guests if they needed help. Restaurant is as kind of empty for time of day read more

McDonalds - the inside of a fast food restaurant - Fast Food Near Me - Bakersfield, California

Service was super fast food was hot and great and clean restrooms a great place to gram a snack or breakfast lunch and dinner............. read more

McDonalds - Great food at great prices and you might see this service truck truck there - Fast Food Near Me - Bakersfield, California

I don't even know how but they always mess up my mobile order and continuously either give me the wrong items or miss items entirely.

This review won't be very long because it's really not much to it when you go to the drive-through and get your order absolutely correct. OMG I actually got an order correct from somewhere. I told him I didn't want any meat and I didn't get any meat, that's really a first. They remembered my silverware and my condiments and even napkins. I almost had a heart attack. Good job drive thru!! read more

My two favorite two things from any McDonald's is their good coffee and sausage with egg McMuffins. This location is just like the rest. Check your order before you leave. read more

McDonalds - Fast Food Near Me - Bakersfield, California

I honestly had the best experience of ANY McD's I have ever been to. Exceptional customer service and a happy, positive energy from the staff. I believe she was the manager, but she helped move the line along helping the customers use the kiosk and would check in with the tables to ensure everything was great and we had what we needed. What?! I sat and ate while reading my book and it truly was a pleasure. I felt like I was at a sit down restaurant with servers. I am visiting Bakersfield and I'm truly blown away by this wonderful experience. read more

selene and her team charged us wrong and made us wait charged my card and couldn't give me refund worst mcdonalds ever please go to the McDonald's on Panama and wible. read more

This is pathetic. I understand the industry, and I especially understand McDonalds policy and procedure from working there for so long. So if I'm laying over 10 dollars for a combo, I better get my moneys worth. This is NOT a large fry. Not even close. And even when they try and skimp you and push all the fries down to put less, cause I know they do, this STILL wouldn't fly. Fries gotta be covering those yellow lines in the back. Whoever put this in the bag, sure does need to be evaluated. read more

McDonalds - a hand holding a french fries - Fast Food Near Me - Bakersfield, California

Love going to this McDonald's in the morning Debra at the front cashier always greets me and knows exactly what I like in my coffee she is the most kindest person and puts a smile on my face thx Debra keep up the good work. read more

My son is DEATHLY allergic to ketchup!! I asked these people for a CHEESEBURGER with ONLY MUSTARD! They somehow manage to give me a cheeseburger with only ketchup. It was only until further inspection that i was aware of this bafoonary. How do you mix this up? I mean mustard is the complete opposite! Not to mention it doesnt even sound the same! read more

McDonalds - This takes a special kind of silly. - Fast Food Near Me - Bakersfield, California

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Yes, I had to get me a kids meal and get one of these buckets. However, nuggets at McDonald's are my favorite. I definitely recommend it. read more

McDonalds - Kid's meal - Fast Food Near Me - Bakersfield, California

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I visited as a quick pass by in my way north. Not only was my order wrong, but the manger, Mira, was being SO RUDE to her employees. She was making extremely rude comments to one of her employees. It was obvious that all the employees were uncomfortable and anxious. Bad employers make bad employees. read more

I had the absolute worse experience here tonight 10/4/2023 at approximately 7:15 PM. If I could give this store ZERO stars, I would. I live in Lake Isabella and I come into BAKERSFIELD once a week to take the kiddos to boxing. We stopped at McDonald's on the way home and I ordered three combo meals and wanted to use a code to get a $.24 happy meal. I told the cashier at the window I had a code for the happy meal. Before I could give her the code and before she handed me back my debit card, she said she had already processed my card and told me there was nothing she was going to do about it and I would have to reorder. I asked to speak to a manager at this time. A manager showed up at the window who immediately started to defend the cashier and became combative towards me. She said if I wanted to use the code that I would have to order a combo meal. I told her I did (I ordered three) and before the cashier gave me my card back I was giving her my code. Then, a second person (who I assumed was also a manager and who also refused to provide me her name) came to the window. Meanwhile, the customers behind me in the drive through were getting quit upset as this was taking sometime and they also wanted their food. Both managers didn't give any regard to the upset customers in the drive through. Finally, the manager in a red shirt corrected everything. Meanwhile, the first person I spoke to after the cashier and who also presented herself like a manager, was making condescending faces and rolling her eyes and laughing as she was behind the window speaking to the manager in red who was actually helping me. When I asked for her name, she said she didn't have to provide it to me. I took their picture and hope corporate will see this so I can forward their identification to them. When I finally got home, 1/2 my order was missing. I ordered two double cheeseburgers for my husband and conveniently they were not in the bag after driving 1.5 hours to get home to Lake Isabella (Squirrel Mountain Valley). When I called to let them know (still not having any names as they refused to provide me their names), I asked for the manager and was told she was on lunch and to call back in 45 minutes. I can't believe how this store treats their customers and furthermore how I wasn't provided my full order which I paid for. When I went to the second window to pick up my food, several employees stopped to stare at me as though there was chatter among the staff regarding this incident. Very unprofessional. I really hope someone reaches out to me because this McDonald's has horrible customer service with no regard or respect for their customers. read more

I asked for a large coffee with 6 creamer. They gave me one!!!! Wtf. For a large coffee??? Crazy. read more

I would like to say there's an employe have great customer service. Her name is Dora. She is so sweet. Need more hard workers like her.

Let's be honest, for many years there have been only 3 reasons for me to frequent a McDonald's restaurant: 1) Any size drink (soda or tea) for $1 - Yes, I said ANY SIZE. And if you happen to go inside, there are the free refills for as long as you stay (same visit only, please) and McD's carries both Diet Coke and Diet Dr. Pepper. Mmmmm 2) Free wifi that's easy to connect to, fast (8-9Mb download), and nobody cares how long you use it as long as you bought something. 3) I have a friend's children with me; children go gaga for their chicken nuggets and happy meal prizes. McDonalds has recently been trying to up their game by going more upscale. You can now order customized burgers at ordering kiosks and in 6-8 minutes they'll deliver the burger you custom created with a smile. You start with two bread choices - buttered toasted artisan roll or buttered toasted ciabata roll. Feeling Saucy? Then choose from seven possible sauces/condiments" Bic Mac special sauce, spicy mayo, creamy garlic sauce, sweet BBQ, and (for those unimaginative sorts) Mayonnaise, ketchup, or yellow mustard. Mix and match 9 toppings: guacamole, sliced jalapenos, grilled mushrooms, crisp red onions, caramelized onions, chili lime tortilla strips, sliced tomato, leaf lettuce, and crinkle cut pickles. Daaaa-da-da-daaaaa - you may now add thick cut applewood smoked bacon Choice of three cheeses: natural sharp white cheddar, pepper jack, or American Finally, you choose a 1/4 lb 100% beef patty (that pink slime stuff you always see on those FaceBook links is just made up to scare you - these are real beef and don't let anybody tell you anything different. Why, you may ask, should I order at a kiosk instead of talking to a real person behind the register? Can you imagine telling the minimum wage cashier that you want a ciabatta bun, guacamole, jalapenos, grilled mushrooms, raw onions, tomato, and pepper jack cheese and hoping she hits all the correct buttons while her manager is reminding her she needs to mop the floor when she's done waiting on you? Trusting soul, aren't you? McDonald's has also been putting on a new face to go with the new eats. They've redecorated and included come upholstered chairs, upholstered couches, and upholstered benches to go caress your backside while the new menu entrees caress your taste buds. There is also an outdoor patio area with three picnic tables shaded by umbrellas, though I can't imagine one would enjoy the sound, smell, and sight of the traffic on 24th Street racing by. I have to be honest. I only stopped in here to use the restrooms (which were impeccably clean and sporting XLERATOR hand dryers), purchase one of those $1 huge refillable sodas, and use their free wifi, but after watching other people's orders delivered to them I was pretty curious. I'll definitely be trying one of these new burgers on my next visit. read more

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Dear Mac Donaldson Thanks for the freaking meal that I didn't get. Did you have to go kill a chicken?!? Your service was crap! I all I ever wanted was MA FREAKING MAC CHICKEN! My apologies for ordering such an exotic meal. If I could you .23 of a star I WOULD! Were the chickens imported from France?!? Was the 10% chance of lightning scaring you?!? So yeah "I'm definitely coming back" I might even invite the family. And hey maybe even my great grandmother Margaret. read more

We went there on a Friday night in the drive thru and we got there with 7 minutes until they closed. I realize that they were closing but I have a seven year old that wasn't feeling well and he really wanted to have McDonald's. I kept saying hello and no one answered me. And at 11:59 they turned the light off and the menu board off. And said nothing to me. I backed up and went to the door and the 3 workers including a manager were there laffing at me. We go to McDonald's on a average of 4to 6 times a week. And I will never go to that one again. We ended going to Carl's Jr instead the one on white lane and they were more than accommodating to our needs. Shame on you McDonald's and thank you so much Carl's Jr on white lane in Bakersfield. read more

App doesn't work properly. You have to have location services on and show up at the restaurant before they will even start your order! What is the point of ordering ahead! Stupid design. read more

Killin it! Great service, great food. I come here pretty often it's honestly one of the best McDonalds in town. They consistently do a great job and my food is always hot and well prepared! I appreciate these guys. read more

I made an order for McMuffin meal with a big breakfast for another person. How do you put the Frappe coffee in one bag but forget the McMuffin, the whole reason for the order!? I don't need to order from this McDonald's for a while. Just ridiculous read more

The new iced carmel macchiato is so yummy, better than Starbucks. But I'm sure it's like a million calories. This is a newer renovated mcds. They are fast and friendly. The only thing I don't like about this one is that there are a lot of sketchy people here that ask for money and it seems like I'm always grabbing a little bite or snacks with my children at this location. I don't like people approaching me begging when I have two children in tow, it makes me feel unsafe at times. That is why I have this four stars. read more

Updating my review due to the homeless contingent that always seem to congregate there. McDonald's probably isn't the cause of the homeless. But I don't like being approached and accosted by beggars. Sometimes I donate. Sometimes I don't. I would like to be able to get my meal without be harassed tho. read more

I wanted to take this time to give this great crew of workers a major shout out. You guys work very hard and I appreciate your hard work guys. As a dasher it is very important to us that food is made quickly so we may get to our customers in a timely manner and this great store never lets me down you guys are awesome. I also want to give mng. Jackie a shout for always making sure us customers are treated right. Thank You all !! Marlo loves you guys for sure !!!! read more

BIG MCGRIDDLE FAIL!!!! We wanted to try the mcgriddle offer but all three southwest locations we went was out of stock today BIG BIG BIG FAIL read more