The quality of the food has just gone down. I don't even know anymore if it's the actual quality of the food or the presentation of the food when you receive it. I understand it's fast food but you would hope that the workers would put in a bit of effort to make your meal look good to where you at least "eat with your eyes." Just very disappointing. I also understand that the restaurant can be so busy and hard to maintain cleanliness, but it can be so much better. read more

Not friendly at all. Ordered two happy meals for two kids. Same toys was placed on a Happy meal. They have two different kinds but they won't switch it. It's just a toy for kids. I thought McDonald's supposed to make your kids HAPPY!!! I GUESS NOT AT ALL!!!! Will you really buy same toy for your kids??. This is the only McDonalds place that won't give their customers their requests! Such a poor SERVICE!!!! read more

The service is fast. The hours are great. The establishment itself is dependable. Unless of course we are talking about the ice cream machines working. I don't ever expect too much when i come here. You get what you pay for ultimately... yet, McDonald's keeps going up and up in price and the rewards are becoming less and less. I decided to try a new burger that i haven't tried in the past. The Double Quarter Pounder with Cheese Deluxe - I don't recommend it. It tastes like a whole new burger... and a bland one at that. Who would have figured adding extra stuff to the double quarter pounder would make it taste worse. No wonder why the deluxe combo (which has more stuff) is cheaper than the double quarter pounder combo. It tastes like a completely different concoction and you can see why they never green lit this from the beginning. Stick with the old school double quarter pounder with cheese, you won't regret that decision. read more

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Honestly never have good experiences here. They will give you serious attitude when you ask for sauces. When they hand you your bag they immediately turn and run away from the window to avoid you. And now this - literally can't even fill up a large fry anymore. How incompetent can you be? YOU'RE NOT CHEAP FOOD ANYMORE. Stop acting like it only costs $5 to eat here, it's expensive and we expect value and service for our money. read more

McDonald's - This is how this location fills a LARGE fry. - Fast Food Near Me - Baldwin Park, California

I'm basically writing this review to remind myself never to stop at this McDonald's again. This is the weirdest and unpleasant experience I've ever had at any fast food restaurant. Too many oddities to go into detail, but the staff is rude basically not present. The food tasted off, they got my order wrong and when correcting it, they gave me back the same bread with different ingredients on it, when using the bathroom, they have to escort you to the bathroom each time and when I ask for a refill they had to tell "will only do it this once don't ask again in a rude way" with a rude tone. The whole experience was just off. read more

Everyone, Check your orders before you leave the window at this McDonald's. Every time I've gone here, they've gotten my order wrong. Last time I ordered two McDoubles. Normally they come with ketchup, mustard, onions, pickles, and cheese, but mine only came with two patties and cheese. That's it. Unacceptable.. read more

Ordered a spicy deluxe the best part was the lettuce the chicken was hard to chew through ( heating it up in microwave before serving would have helped ). I dont know what changed cause this location wasn't like this before read more

The staff here is nice. Service super fast, great for when you're hungry and just need food. Got my order wrong though. We asked for no onion in all burger but the other one is missing something else instead. Oh well. They asked if you're using the app before you start order. I guess without the deals in the app, mcd is too expensive nowadays. Even the deals have gotten minimal. This mcd is located in the home depot plaza. Convenient. Though strangely there is no one in drive thru lane even during peak dinner time at 7 o'clock. read more

McDonald's - Big mac - Fast Food Near Me - Baldwin Park, California

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Came here to this location about 4 times in a row after 8pm; and the fries are always freezing cold.

If I could leave zero stars I would. I went through the drive through at around 4pm. I ordered. she repeated everything. I saw my whole order on the screen. I get up to the first window. A guy with a cap said it's $24 something. I said oh really? He repeated part of the order and said oh it's $17 something I said oh okay. I get up to the next window with my receipt that has food missing so I ask hey I'm missing a fry and a Coke. They tell me you can't add stuff at the window because they don't have a register. I said I'm not adding I'm missing. The manager talks to the guy in the cap on the headset then turns at me and she says "he said you removed it" to which I said why would I remove it if I'm asking for the missing items and I'm offering to pay which I was going to anyway. So then she walks to the front of the cashier and tells a guy to charge me(but I have my phone) so I say okay I'll just got inside) When I get inside no one that was helping at the window nor the manager help me. And I still asked to speak to her and I said hey you could at least speak with your worker about not removing items it's crazy no one helped me when I walked in knowing what had happened. No one bothered to apologize. I never said give me free food I said hey it's missing can you charge me. After offering to make things easier for them and not hold up their line it's bad service all around and from a manager it's kind of ridiculous. If my family didn't like McDonald's so much I'd stop going. I don't understand why the service is so bad. read more

Walked in hearing amazing music; not simple jazz. Enjoyed the cashier, Angel, helping me as he works so positive & smiling. Seeing employees getting the job done & laughing. I ate there smiling & left happier. That's why come to this Mc Donalds #11160 read more

Went to this location at 5:30 pm on a Friday . Line was moderate to empty with only 2 cars ahead of me. I ordered a number 7 a two cheeseburger meal with medium fries . I received a half order of fries that had zero ounce of salt ton them . They were crispy chips in fact. The pickles inside the Burger tasted so sour i spit it out. They didn't even give me a receipt as the guy at the register looked frustrated and was just passing everyone along with no receipts. Food was horrible and I hope someone reaches out to make this right. read more

McDonald's - Barely any fries in medium size - Fast Food Near Me - Baldwin Park, California

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In ordered a sausage egg and cheese Mac muffin this is what I got I've never seen this before since they always push the double sausage egg and cheese combos all the time but I was really looking forward to a correct meal oh well read more

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I ordered Uber Eats from this location and they forgot half the order and when I called they said they couldn't do anything. Poor service and poor customer service, they will forget half your food and say " there's nothing we can do"! Waste of time and money!!!! read more

Please always double check your order. This place is always messing up. Not the friendliest staff.

This location provided terrible customer service. They gave incorrect orders and being very rude.

Can't go wrong with McDonald's. Usually only come to this McDonald's in the morning. Even when the line is long they are pretty fast. Inside area is clean and not super busy in the mornings. Food is delicious, take a look at that sausage egg McMuffin. Super good! read more

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The store is always clean, food is the same as all McDonald's can taste like, and when it comes to service it depends. When ordering food by a worker is fine, but when it comes to the kiosk or app order for some reason my order comes out wrong. As for the cooks making the food forget or miss read what I ordered. I ordered a cheeseburger with extra cheese and I unwrapped my burger it has no cheese. This is not the first time this location done that. read more

Decided to stop by McDonald's for their Star Wars toy. I know I know I'm such a kid at heart, but a fan of Star Wars. Happy Meals now a days are closer to almost $5.50~6 with tax. Right now they are offering Star Wars character toys from the new Star Wars movie. Parking at this McDonald's was plentiful and drive thru is available. Upon entering the restaurant was pretty empty with 2 customers coming in after. I placed the order via their mobile app. I noticed that not all McDonald's priced their food the same. Another McDonald's in the the city of West Covina for fries cost less than this McDonald's in Baldwin Park. Decided to go ahead with the order anyways despite the difference in price. Note: if you order double fries as your side they will give you one small size fry instead of two kid size fries. Not sure which size yields more food, probably an experiment for another day. Service is just meh. Why? Because the two girls working the front literally dumped a ton of salt on to the batch of fries. And they're cackling while doing it! Ugh! This why McDonald's should me eaten sparingly or else you get heart disease from all the salt and fats. Anyways I got my order and a toy Chewbacca. read more

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Wow. Seems like these people are upset cause they're employed . Not eye contact. No Hi. Or thank you or have a good day... just a nod of the head with your food thrown in a bag and have a good day. Pretty sad read more

McDonald's - Receipt - Fast Food Near Me - Baldwin Park, California

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Wanted to get a little snack before heading home from a night out with friends on a Sunday night, went through the drive thru and it took so long to get my food, was planning on bitching to the guy in the window. Turns out that he was the only one working the entire drive thru, with a manager doing the cooking, wtf?? Who the hell schedules one person to run the front half of the restaurant and the manager working in the kitchen, for a fairly busy McDonald's. Instead of complaining on the wait time, I kind of felt sorry for him, watching him run around making drinks, taking orders, collecting money and even making fries. He politely apologized for the long wait time, I thanked him and told him he needs to find another job!!! 10 stars for the kid & manager for running the entire restaurant, 0 stars for the franchisee who owns this place, the owner has the ultimate responsibility to take care of they're business, they're employee's, give that kid a raise!! read more

Writing this to let you know the poor service being provide at your McDonald's #11160 on 6/30/24 @ 5:01pm order # 1303. Upon receiving my order I asked the worker if that was everything she said yes just need the drinks.  I get home and the fries were missing.  Went back and told them they didn't give me the fries and they try to hand me the bag that they missed giving me.  I told them I'm not taking those cold fries. They said they would make fresh ones., that it would be the 3 minutes.  After waiting in the car stall for almost 10 minutes I had to call to make sure they didn't forget about me.  The person answered and I said that I'm in car stall one if they forgot about me.  The person hung up on me.  Couple of minutes go by and they bring the fries to me. As I drive off I reached in to grab a fry, the fries were warm.  In no way were they fresh. It seems they probably put the fries under the warmer and gave me the same fries they were supposed to give me when I first ordered.  Not only were they not fresh but now I get home to eat crappy fries with cold food I purchased a Half hour earlier. This is the reason people are so angry with the food industry right now.  Expensive prices, $20 hourly employees that can't get the correct order to the customer. I have not been to McDonalds in a long time because prices are ridiculous. Now to go back to try out the $6 dollar meal and get this poor service,  now I won't be going back there again.  Do better people are not happy.  Unhappy customer, read more

One star....and duly deserved. When I was here New Year's day, I was in the drive thru. They had signs up for the big Mac.. 2 for a special price w fries and sodas. The lunch menu was up and it was 10:33 am...Cool, yeaaah...I'll get that. McD speaker person says, "Can I help you. " I begin to order my meal and then the McD speaker person cut me off saying that, "we're continuing the breakfast menu until 11:00 am because it's New Years." I said, "but it's lunch time and you have the lunch menu up." McD speaker person says, "you have to order breakfast. " I said, "where's your breakfast menu?" McD speaker person says, "it ain't up." Thinking to myself...is this person nuts or just trying to aggravate me? So I said, "no lunch. Yet you have a lunch menu up! You're serving breakfast, but no breakfast menu is up??? So, am I supposed to guess my breakfast? Miss genius McD speaker person says, "I can read you the menu or you can guess your breakfast. " I'm thinking I better just guess my breakfast and order the number 1 egg Mcmuffin breakfast x 2...surely they can't mess that up. Get up to the window and Miss McD grumpy window person aka McD speaker person is at war with her fellow workers and I'm caught in the middle. I pay and go to pick up my food from a kind McFriendly food person with McSmiles and McHappiness. I sat in the parking lot adjacent to McDonald's / chevron. The egg McMuffins were old and cold just like the McD speaker person. The hash browns were drenched in grease. I tossed it to the curb in the gutter as you can see in the picture. Totally McDisgusting and McAwful. Now I know the "REAL REASONS" for you extending your breakfast meals into the lunch hours. Because you want to get rid of your old McStale breakfast yucky breakfast meals. Second time I was here...they did the same thing McNasty service.. McNasty food read more

McDonald's - That's where it belongs. Super greasy hash brown - Fast Food Near Me - Baldwin Park, California

those nuggets were so disgusting and they tased not cooked so disgusting I will never go there

Never coming here again, waited 20min for a large French fry and 2 vanilla cones. If I hadn't walked in from curbside pick up we'd be out there all night !! Everyone back there socializing, smh do better McDonalds. read more

I ordered a quarter pounder with cheese for my husband; however, upon opening the box, there was a lack of a bottom bun, and was instead replaced with a thin slice of cheese stuck to the box. In addition, there was also only one small piece of lettuce on the side of the box. Not satisfied with this order. read more

McDonald's - The order - Fast Food Near Me - Baldwin Park, California

I found hair in my fucking food This is truly disgusting only took the food out and everything else was the same read more

I ordered 2 regular hamburgers with xtra pickles and unions. I only received 2 pickles inside and few unions? I asked the male manager I specifically asked for extra and he said do you want them inside and I said of course and he brings me a container with pickles. Make sure to check your order. Restroom was horrible and stunk bad, I had to run out read more

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This location is the worst store I have ever been to!!! Can't say that it Sucks cuz saying it sucks is being nice! I've given this location not a 2nd not a3rd but tonight's the last time I WILL EVER VIST!!!! This store repeatedly has had technical problems, can't accept CASH OR CARDS for payment!!! SO BASICALLY THEY CLOSE EARLY ALMOST 3 to 4 times a month!! This McDonalds has had every issue you can imagine to shut down!!!! But the technical reason tonight is the popular one!!! They should make a sign at drive-thru so we do don't waste your time driving up there to then, reverse all the way out!!!! The person on the other end said yeah we're not accepting cards or cash.. I said OK so what are you saying exactly??? "We can only take the car ahead of you and that's it.... "Ok, so what are you saying "!!!! Your closed???!!! I had to guess cuz the employee didn't have the correct answer nor how to say... they're CLOSED?!! What dipshitzz!!!! Whoever manages this location should get a clue? Maybe?? You think??? They never get my order right, I was charged for food I didn't order, my order is never complete and this lame excuse bout technical issues is the best one for them to shut down, pack up their crap and lickitty split!! So yeah!! They won't be getting my hard earned $$$!!!! I was forced to place 1 star so as to post review otherwise it would've been a ZERO CUZ THEY AINT NO HEROES Welp today's Monday, June 27, 2022... so my sons wanting to go to this location right now since unfortunately it's the closest 24hr. Dive open and guess what?!!! Told my son WARNED HIM BOUT HOW amusing and dysfunctional this store is, so He called before he'd waste precious gas and asked if their Ice Cream Machine was have issues.... AND CAN YOU GUESS WHAT THEIR REPLY WAS‍‍‍‍‍ NO, not working RIGHT NOW BUT IF YOU CAN WAIT 2 HOURS IT MIGHT BE WORKING THWN?!! SERIOUSLY THEY SHOULD BE SHUT DOWN PERMANENTLY!!!!!!!! No SHAME AT ALL!!!!!!!!!! read more

Total disappointment, I went in to order food but I needed to use the restroom first, the person that came to enter the combination for the restroom had a really bad attitude. Not a place to come, shame on McDonald's for poor judgement in personnel. I understand restrooms are being protected from homeless people who also enter the restaurant however if my wife is in line waiting to place an order your employees should be more courteous for a convenience item offered to any customer being that RESTROOMS. read more

McDonald's - the interior of a restaurant - Fast Food Near Me - Baldwin Park, California

Lived in Baldwin Park for 9 years and never once has the McFlurry machine worked. If it's never working take it off the menu. Stop with the false advertisement. read more

Food was stale I Ordered 10 piece, chicken nuggets they gave me 14 piece and were stale and the fries were cold this McDonald's need to change read more

Get rid of that rude manager Angel - that might improve it , as a regular customer that goes because it's the closest Mc Donald unfortunately to my area , to have to always eat my food with what i don't like because they always get it wrong not one twice nor 3rd I lost count to how many times they get it wrong and instead of this rude manager and making my experience better get says thank you for your opinion like wtfI came home and my order is wrong again. It's the unpleasant way he behave. It's irritably to get someone like him after you already been dealing with the same shit!! THEY GET IT WRONG!!!! the cashier got it correct but whoever makes them made the mistakes!! At the end of the situation a women manager refunded me and gave me the right burger she was sweet about it- it was señor botijas who acted really stupid read more

Behold my "caramel" sundae. Good thing this wasn't my only purchase or I'd be left wanting something more satisfying. I saw the young man squeeze what little was left in the bottle, I would've waited for him to get more caramel but I didn't want to make a big stink about it...Still ate it tho, it was hot today :( read more

McDonald's - "Caramel" Sundae - Fast Food Near Me - Baldwin Park, California

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The guy in the drive thru who looks slow was very rude he never said anything in the front so I told him hey your speaker isn't working "oh I was busy!" So when I got my ice coffee I asked a question if they take expired coupons and he said "I don't know shrugging," giving me weird looks... wow getting paid 20$ per hour for this? read more

I was so disappointed, the person taking my order sounded like she really didn't want to be there, when I approached the window she was wearing a face mask which made me think maybe she was sick so I think that justified her tone. The French fries were clearly reheated a couple times, they were extremely cold and hard as a brick. That was my go to McDonalds, unfortunately this has happened more than once, I will not be returning to this location. read more

Ordered Uber eats for work made sure to add 6 sauces with my food and ketchup cause I hate eating my food dry! Received my order with no straw or sauces I was disappointed when I was having lunch ! Came back with the food cold and I spoke to the manager Nancy !!!! And she handed me no fresh food back just sauces paid $25 !!!! Very disappointed!!!! Never coming here again read more

this spot is a hit or miss late at night, can't even order in the drive thru, I get told they can't take any orders especially around 2-3am. understandable if there's maintenance to be done but to be sitting there and hardly get any communication is pretty frustrating. fries are always cold when i order late too. during the day is the exact opposite, quality service and food, I never have problems. read more

If I could give them 0 stars I would. I placed a mobile order and requested curbside pickup. Once you check in that you have arrived it says usually 5 minutes. I knew they were busy so I gave them a bit longer I was being very patient. After 15 minutes I called and they told me my order would be out in 2 minutes. I waited another 5 minutes and called again and they weren't answering. Finally they brought my food out. I asked the employee for the managers name he said "Monica". I called again and she had a I don't care type of attitude. She told me everyone in the drive thru was ordering nuggets that's why they were taking longer. I get home and take out my food and my 2 large fries were halfway not only that but the food was super cold. read more

McDonald's - "Large" fries - Fast Food Near Me - Baldwin Park, California

Tuesday morning drive thru taker... ask for my mobile app code. So i gave her it to her. After i gave it to her. My app says got the code. Then she tells me. It has been used. So i told her. Yes it just happened right now. She said. No! I cannot do anything about it. ??? That said. It is ice coffee. Do i left with out ordering the rest if my food read more