Skip this place! Especially during weekday morning commute! The manager is underhanded and the staff is rude! They botched my order and when I caught it, the manager, instead of fixing the issue, pretended to give me the large drink that I had ordered, but instead just poured my medium into the large cup and filled it with ice. If that is the store's moral compass, I'd hate to see what she sweeps under the rug on larger issues. Completely disappointed with the way I was treated! More concerned about what else is going on at this establishment. STAY AWAY! read more

Got a biscuit at 5AM and had to have been from yesterday. Rock hard and stale. Was not edible!! Worst food ever!!

They charged my son $19 on his school field trip for a burger, fries, drink and ice cream. The field trip clearly didn't have enough chaperones, but really? They totally took advantage of a school age child and his money. F minus on service / employee honesty :( read more

Worst McDonalds I've ever stopped at. Food is so dry like its been under a heat lamp for days. They put on a phony smile saying " we appreciate you". No I think not otherwise you wouldn't keep serving me burnt, dried up food. read more

Considering all of the great food in the Belmont area, I just wish this McDonald's would go away. It is a eyesore and a shame that people would eat such unhealthy and processed food with the other great options literally down the road. read more

Since a remodel several years ago this establishment has been in a steady decline. Dirty inside - especially the play area. It is difficult to get an accurate order and today there were employees dropping the F Bomb in ear shot of customers. Management overheard but did nothing to correct or apologize. I am certain that I be making less frequent stops at this location. read more

What a terrible place. Don't usually eat at Macdonald's, and don't remember them being this dirty. Staff messed up two out of four of our orders. Staff goofing off. Where was the manager? read more

Horrible!!! DO NOT GO TO THIS LOCATION! For all their "appreciation" you would think they could get your order right?! Nope!!!!!! Not to mention they don't fill your drink! The past two times we went my smoothie was missing an inch from the top?!!!! read more

This place may be newly remodeled but they have very poor customer service and very questionable sales tactics. They have stopped displaying orders on their drive-thru menu boards so that they can up-sale you. This means that you don't notice that they are charging you for a large-size meal when that's not what you ordered. You don't know what they have charged you until you have paid and receive your poorly printed receipt. They also cannot prepare their food to meet McDonald's standards and will rely on having you pull up or park which increases your wait time and traffic -- sometimes (like today) when there even isn't anyone else in line! Most importantly, they don't care what they serve and how it is served. When I opened my Big Mac it was missing an entire patty of beef and the top bun. I called them and spoke to a man who said that he was the manager although he would not give me his name. All he would say was that he was "sorry." Yes, "sorry" is exactly the word I would use to describe this McDonald's. Save yourself the time and trouble and avoid this McDonald's. read more

Having people that don't speak English very well taking orders in the drive thru is a recipe for failure. I always try to double check but feel rushed because of the amount of people behind me. My order is right 50% of the time. read more

I was going to this McDonalds about 4 times a week for breakfast. They WERE awesome. However since school has let out, they have hired a few employees that are extremely rude, take their time filling our orders and seldom get it right. Before these new employees were hired everything ran like clock work. You were in and out in less than 4-5 minutes. Now it's about a 10 minute wait. The little boy at the 1st window is rude and definitely not cut out to deal with the public. He should be terminated ASAP. There are many other fast food places to go to, to keep from dealing with him. I contacted the district manager for this store. They said they took care of the situation. LIE! If anything, it's worse. Bring back the employees that knew what they were doing. I Gave this place another chance on July 28th. OMG it was even worse than before. It seems they kept the sorry employees and got rid of the good ones. read more

Me and my boyfriend went through the drive thru to get some breakfast. Well, before we even got the speaker the lady said "how can I help you?" We replied with "hang on" because we couldn't pull forward and we could barely hear. We get to the speaker and she says "hey my name is allison how can I help you?" We said "hang on I'm not ready yet" we looked over the menu and we took maybe a minute and we said "are you ready for our order?" She replied with in an attitude "ugh I have been ready" we said "you have to wait on us" and she said "oh my god hurry up" we ordered half of our order and she said "that It?" And we said "not yet" and she kept mumbling under her breath, which is very disrespectful when you are trying to order food. Everyone after the speaker was nice. Worst service ever at McDonald's. The food was good and I have nothing against McDonald's, it's my favorite fast food. But, if I had to talk to Allison everytime I would never go back. read more

The night crew at this location is the WORST. I work a 1/2 mile from this location and have lunch there 5 to 6 times a month. With only 30 minutes for lunch, I have enough time to order and eat and still be back to work on time. Went there on a Tuesday night after my son's soccer practice for a Happy Meal. Went inside to order not to wait in the drive thru line to save time. Ordered the food and waited over 10 minutes before I got disgusted and got a refund. Location was not anywhere as busy as it is at lunch time during the day. The night crew there needs to be replaced. It seems they are not organized or just don't care about customer service. Ending going to Wendy's which took less then 5 minutes from ordering at drive thru till driving away with my son's dinner. Will be calling this McDonalds to report another unsatisfied p.m. visit again.... read more