This place is the only McDonald's in the area and it is trash! RUDE workers taking your order on top of that she charged me twice for a $25 order, I called back and management said they can't issue refunds for being over charged in store! read more

This morning I decided to stop at McDonald's and treat myself to two hash browns and a large coke. Now mind you on tv they have been advertising drinks are $1.00. Imagine my shock when I got to the window and the young lady told me it was $8.00 and some change. I said aren't drinks $1.00 and she told me not at that location. This is ridiculous! I told her to cancel the order as there was no way I was going to pay over $8.00 for two hash browns and a coke. As much as I love McDonald's I am sorry to say they have lost my business because as a local resident in Big Bear I can't afford to eat there at those high prices. read more

What the hell happened here? How is it possible to screw up so many orders in one visit? In what language does "plain double cheeseburger" translate into "cheeseburger, add bacon, add extra sauce, no meat"?? At no time will it be "ok" to give somebody a Fillet-o-fish in place of a quarter pounder. EVER. *gag* Whomever took this place over after Jason left must be blind, deaf and dumb. Good thing there isnt a drinking game out there that forces people to take a shot when their order is wrong. There would be drunk people everywhere! Get it together! Have an expediter who understands the lingo double check the trays and bags. I think service overall went downhill everywhere when nobody was forced in the dark back room to watch the training videos on a tiny TV like in the good old days. Bring Back The Training Videos!! read more

Imagine making $15 and can't even open on time 530am? No 6am. The world we live in today

This was by far the worst McDonald's that I have ever been to ! We waited almost an hour for our food and the place was a disgusting mess ! Another woman actually complained about all of the trash under the seats and they HANDED HER A BROOM TO CLEAN IT HERSELF! I am going to put in a call to McDonald's corporate office tomorrow morning to report this McDonald's! And to top it off after waiting for almost an hour our order was wrong ! read more

McDonald's - Fast Food Near Me - Big Bear Lake, California

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Eleina/Elena (not sure how to spell her name) the one was taking order at drive thru (the other was a male) on 1/2/22 at 9:20 am has the worst customer service ever. Literally no manner and RUDE as hell. After Reading other reviews, she's probably the manager too. My husband said hello are you there after we asked a question and there was no response. She Told us to get off HER driveway because she's busy. I've worked in fast food industry that was way busier, never was I or my coworkers once rude to my customers no matter how busy we were. read more

This McD's has the sweetest staff and hard working staff. They always have such a positive attitude and do their best to serve the guests.

They're serving mold on their English muffin sandwiches !!!! I am highly Allergic to Pennicillin and I'm just glad I saw it read more

McDonald's - Mold!!!!!!! - Fast Food Near Me - Big Bear Lake, California

Horrible experience!! Ordered two Happy meals with cheese burgers plain only cheese/well done fries. Seems simple right? well got home and the burgers were not plain and the fries were cold...far from well done. OK! it's wrong!Drove all the way back to exchange them for plain cheese burgers and new "COOKED" fries..we were met with total attitude from employees. By the time we got the new burgers and fries it literally looked like they were stepped on as they were flat as pancakes and the cheese seemed old. I have attached a picture of what the burgers looked like. We left and through it all away! Then had to go to Carls Jr. and start all over again. read more

McDonald's - gross cheeseburger - Fast Food Near Me - Big Bear Lake, California

Cleanest, best experience at a McDonalds. Sammy certainly has great customer service, very helpful and friendly. He made it so pleasant that I will definitely be stopping by here again. read more

McDonald's - Nice, clean lobby. - Fast Food Near Me - Big Bear Lake, California

This review is for the customer service I received from Ashley at the drive thru window. The line was long this morning, yet she was very courteous and polite. It was clearly an overwhelming morning for the morning shift, but she was professional. She was not rude, sassy, or appeared annoyed to be there. I appreciate her attention to detail. The audio was not working clearly, she was very apologetic about it and was doing her best to make it right. read more

This location used to be really fast when the old manager was running the place. With all these new changes all the orders are messed up and it is the slowest McDonald's I ever visited. They even added 2 drive thru lanes, but it slowed it down. I want the old Owner back he drove a cool Toyota truck!!! He was all about speed and correct orders. They need to work on their systems. read more

This McDonald's is horrible honestly. The sausage McMuffins are soggy, they always forget something In your order so check before you leave ( just paid$23 for food and half wasn't there or correct). Do your job right or just shut the place down. read more

Big Bear is a tourist town. If you don't like tourist then close the door or quit. Employees should not go on Big Bear facebook. Tell even that tourist our pigs and it is not his job to pick up a cup and bag off the table. That is just lazy on both person side. Big Bear Lake has been a tourist destination since the early 1900. My Grandparents use to take my parents to Big Bear when they were kids. If you don't want to work in a tourist town move out. read more

I've stopped in here on my way back from skiing a couple times. It's always sort of a wreck in here but this last weekend was the absolute worst. FOOD: This is the same McDonald's food you normally get, but everything is discombobulated and done incorrectly. I overheard several people complaining about incorrect orders. Lo and behold, my order was incorrect too. My daughter asked for a "plain" cheeseburger (just meat, cheese, and bread). The cheeseburger was labeled with a receipt sticker that said "plain" yet all the fixings (ketchup, mustard, pickles, and onions) were on the burger. SERVICE: Isn't fast food supposed to be fast? Between the lack of enough staff, the workers mixing up all the orders, and the general carelessness this place is pretty much the pits. Please don't dump my fries in the bag upside down so when I try to pick them up none are left in the holder. Please put all the ingredients in between the bun so things aren't hanging out and falling out. Every other McD's can do it, why can't you? CLEANLINESS: The bathrooms here are gawd-awful. Please, someone, anyone, do something about this. read more

I didn't get food poisoning so that's a plus. I grabbed drive thru bites on the way down to civilization and was in a bit of a hurry so I got a number one. Nastiest Big Mac i've ever seen, not stacked correctly in anyway. I uploaded a picture of it. Fries were on the border between acceptable and not acceptable. I ate half of them before they crossed the line completely. read more

McDonald's - this is supposed to be a big mac - Fast Food Near Me - Big Bear Lake, California

Stopped here just before 10 am yesterday and was pleasantly surprised by the service. I rarely go to McDonald's I'm always so annoyed with cold food and bad service but this one was great. The hashbrowns were perfect, all the food was hot and fresh in fact and was delicious. read more

Very disappointed in my burned Big Mac. Other then that the staff was lovely. Don't know why they thought it was ok to give a costumer burnt food. They even burned my grandpa's Quarter pounder. I live too far to head back to switch my food. read more

McDonald's - Went to McDonald's today (September 23rd 2019) got home and my Big Mac was burned. - Fast Food Near Me - Big Bear Lake, California

Every single time I come to this McDonald's they get at least 2 things wrong in my order from the wrong drink to forgetting food item's that I have paid for... Before you leave this McDonald's make sure you have everything you ordered and paid for before it's too late read more

It gets harder and harder to find a good Mac Donald's. Order was messed up at the window, their card machine declined my card even tho the same card worked at the self checkout kiosk. Finally they forgot to give me my order until I reminded them. read more

Still going on on and on they just cant get anything right. I eat there daily you would think a mistake here and there would be ok but dam. INSTEAD THEY'LL JUST BRING WHAT THEY WANT YOU TO BELIEVE IS THE MANAGER so she can say no matter what yeh yeh I fixed it bla bla.....home now and NOPE BLEW IT AGAIN on a Tuesday afternoon 3pm nobody else around? Dont lie and say yeh gave you credit them let me get home. I'll eat while warm then see you again shortly!!!! read more

This restaurant is an example of the worst customer experience ever. My husband ordered two sausage McMuffin's with egg which should be four dollars. I had him use my app for two Egg McMuffin's for four dollars. The cashier tried to charge him $41. There's a huge problem there. Because the guy didn't even realize that he was making a mistake. Holy smokes! Then my husband proceeded to watch as car after car went by and order after order went by and his order never showed. He finally got hold of a manager who claimed that they were having to make the "round eggs". Seriously? McDonald's trademark is the sausage McMuffin and the egg McMuffin! Bottom line, if you're willing to wait for a long time, play Russian roulette that your order is charged correctly or filled as ordered, go to this McDonald's. If not, go somewhere else. read more

Everytime we go true the drive true they always for get and item and u try to call and they number doesn't work

It's McDonalds- just what you would expect. They have some trouble with running out of seating during ski season but otherwise just like any other McDonalds. read more

I live up here. I have given this place its last chance. The chicken $5.00 plus sandwich was extremely dry, tomatoes the thickness of my skin, the coffee was black and old. The only reason I gave them a 2 is because they didn't screw up the french fries. The total? $13.00 plus. Absurd! Never again. read more

Horrible Service, Rude Lady at the drive thru she was giving me dirty looks and making faces at us. Had us waiting for 20 minutes at the second window while people was getting there food as they pulled up. And still Messed Up our Food bad bad bad. they need to fire that lady read more

Pulled out to the end of the drive through lane to get my kids their food and one of the ladies there said I was in the way and I needed to move. read more

The fast food worker was EXTREMELY rude. I talk in a normal voice and he said "can you not talk like that" so rude. We were in the the middle of the order and he says "hurry up" and was so rude. We order a medium an large hot chocolate and they gave us a medium and small. The receipt also said we paid for a medium and large. We ordered a McRib as well and we did not receive it. This was a very bad experience. Trust me and DO NOT go to this McDonald's. The man who gave us the food was extremely rude and should get fired. read more

Very slow service, they forgot a number of items and they didn't allow us to use our coupon.

On yelp it says they're not open, but yes they are. We stopped here on our way back from the Alpine Slide at Magic Mountain. It looks like they're still in the middle of remodeling and progress is good. They have two self order stations inside which were pretty cool, it was my first time using one. I liked being able to customize my order and I didn't feel rushed. Our food came rather swiftly, it was delicious:) read more

McDonald's - Self order station - Fast Food Near Me - Big Bear Lake, California

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Every time we go to this McDonald's, they mess up my order! Not to mention the very rude staff/manager! Such a bummer because it's always my kids first request when we get fast food. read more

This is ski season. The town is way overcrowded. I'm a local and I often come here. With both drive through lanes slammed they still get you through in a timely manner. The food is hot and fresh. Great job big bear lake McDonald's staff. The other fast fooders in town can't compete. Thank you. read more

Horrible service!! My husband and I were waiting for our order this morning for over 30 min ( mine you it wasn't busy at all in the dinning area) and No one checked on us or asked if we needed anything. We were standing right in the front and the employees just ignored us the entire time! read more

I simply ordered an ice Mocha and 2 Muffins via drive through, the first staff took my order told me pick up on window1, the second staff on window1 gave me the wrong food when I ready to pick up, she told me to wait on window2 if I ordered Mocha. Apparently window2 was not open at that moment. We were fool enough to wait for 15 minutes and I decised walk in to check my order. It turned out, they didn't have my order. It was not a busy hour on a Summer Thursday. The second staff was ridicfulous rude. read more

Corporate needs to investigate this McDonald's..smh the most weirdest McDonald's I ever been tru.i came from long beach to here for a trip amd this one of the weirdest McDonald's I ever went tru..the guy from night shift is weird!HE KEEP LOOKING AT MY CARD I had to report it stolen..and top it off they need to fix their prices for a small michatto it said 250 its was more then 250 I ain't tripping but a leash honor it..and the lady she has a attitude when she took my order..weird fkn McDonalds never again I rather go to taco bell shiitttttt....CORPORATE WHERE ARE YOU????????????fire ppl who needs the job fix your employees smh..or replace them read more

Ordered two double quarter pounder meals. Got home, it was two chicken sandwiches. One star because the window lickers got the drinks right.

I've lived here for the past 19 1/2 years and ever since this McDonald's was SOLD, the new owner(s) decided to get greedy and not follow any of the special offers that the other McDonald's give you. Their service is slow and they are often rude to the customers. They claim that their prices are reflective of a resort town. I no longer will eat here especially since they can't even get their orders correct. I would advise others to try Carl's Jr as they give discounts and you CAN use coupons just like our Jack-in-the Box. read more

We order through mobile app it took them 30 minutes through drive though. We were disappointed it took so long for our food to be ready.

Food and service was good. They insisted on customers using kiosk for some reason. Everyone behind counter was only speaking Spanish , what's going on there? Clean , nice looking restaurant tho. read more

Wow this one's really expensive, a large drink is 2.39 versus a dollar at most restaurants also a sausage biscuit is 2.30 instead of 1.05at these prices I'd rather go to a sit-down restaurant read more