Terrible service!! Got order all wrong and over charge me. Stay away from this place.

Extremely slow service, no napkins and the machine that supposed to speed the order process still requires customer to see the teller to pay. read more

I was just there right now Order a Deluxe Breakfast and a large Fanta no straw for my drink read more

McDonald's - Deluxe Breakfast with Muffin - Burgers Near Me - Carlsbad, California

This is the best McDonalds in Carlsbad west of the 5 Service is excellent people really nice fantastic never make mistakes and lovely people read more

McDonald's - Top 10 - Best drive thru view in Southern California - Burgers Near Me - Carlsbad, California

Egg not fully cooked Muffin burnt on edges App special on window but when try to use on app says no specials available at restaurant Sandwich size seems to be much smaller yet still pricey Stop the app deals and specials and just give decent price on all menu items in read more

absolutely terrible, took about 30 minutes for some nuggets, fries, and a drink... guess what we got it half an hour later, but some of our food was missing and they didn't even care to fix it. read more

It was pretty disappointing they took my money and the rewards points I have acquired over time. I told the window clerk I wanted to pay for the sandwich with the reward points and she kept insisting how I was going to pay for it. So she charged me the money and the points. I just know not to use their app here anymore. read more

Been here 3 times this month and they messed up my order all 3 times. First time I ordered #3 meal large with a coke. It's supposed to be a double quarter pounder and the box even said double quarter pounder but there was only one patty. The drink was also a medium cup. I drove back and the manager gave me a double. 2nd time I came; same meal but I asked for large sweet tea. They gave me unsweetened. 3rd time I ordered a large Carmel Frap and the lady even told me "large frap right?" And I said yes. She handed me a medium. I didn't have time to get it fixed because I was already running late for work. read more

McDonald's - I ordered a large caramel frap this morning and they gave me a medium. The lady even said large before handing it to me. - Burgers Near Me - Carlsbad, California

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No accurate to the hours posted online . Food is mediocre and the ambiance is terrible I've seen over 20 cars leave and I've seen like 10 wait but also leave . read more

McDonald's - Burgers Near Me - Carlsbad, California

This review is for Cesar. I usually have a complicated order or say it wrong...Cesar went above and beyond when I once again messed up and made it right with patience and a smile. Thank you! read more

Used in-restaurant machine to order. Ladies' restroom was very messy, needed cleaning. There was toilet tissue and toilet seat covers all over the floor The two trash cans at enterance were over-flowing with trash. The tables needed wiping. We just ordered 2 coffee. I would not eat here. This was an emergency pit stop to use the rest room. Very disappointing. They need more personnel. Employees are all very busy. They need a custodial person to be wiping tables, take out trash, up-keep rest rooms. Then "maybe" I would recommend this business. They have a good customer base so this is not a question of lacking customers. read more

I had a simple order. Large coffee 6 creams 3 sugers. 2 apple pies. The pies were as cold as a fridge, and the bottom of my coffee somehow had a scoop of coffee grounds. How the hell does coffee grounds end up in a coffee cup??? Doesn't McDonald's use coffee filters??? Definitely never going back to that location read more

McDonald's - Coffee grounds in coffee. Where's your filters? Do you not know how to make coffee perfectly everytime? - Burgers Near Me - Carlsbad, California

I am not much of a fan of mcdonald's but i had a gift card so i figured i would go. To be honest this is probably the nicest and cleanest mcdonald's i have ever been inside of. However in typical fashion there was a hair in my chicken sandwhich. I will not be back. read more

Just left the drive-thru. Got cold fries. Not even 2 seconds after I got the Mc D bag. No bueno. Ate half & tossed it. They need to QA before giving the food out. Lesson learned for me. Oh well... read more

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I had to wait almost 5 minutes for somebody to take my order at the counter. Why the counter? Because the kiosk doesn't permit ordering a senior coffee. Finally, a young lady came, who spoke little to no English. I ordered a sausage biscuit with egg and a senior coffee. The bill came to 6 1/2 dollars upon which I noticed she charged me for a large coffee. When I question that she noted that she had not given me enough change for the seven dollars I gave her. When I said no, I wanted a senior coffee not the two dollar plus coffee she charged me. She left and got a manager and after four or five minutes of waiting, the manager came and asked me what I wanted to order upon which she said that my charge would still be the same. I don't know why in the heck I'd have to pay 6 1/2 dollars for a regular senior coffee, which is normally $.99 and for us thinking sausage biscuit with egg. The service was horrible and the communication with any customer at the front desk is less than acceptable. Management needs to pay attention to their customers and provide people that understand How to accept orders from people at the counter. I will not come back to this place until they get their act together. read more

System was down but the associates are basically chilling and people are standing in line for more than 30min

Whether you call them Mickey D's, McD's, or plain old McDonald's, the beloved Golden Arches is one of the most iconic American brands in the world. Operating in over 30,000 locations in over 100 countries, they are easily one of the most successful to ever do it. The Big Mac, Chicken McNuggets, fries, Filet-O-Fish, Egg McMuffin...most people can tell you about their favorite items in a matter of seconds. Back in 1948, brothers Maurice and Richard McDonald started the first McDonald's by converting their drive-through barbecue restaurant in San Bernardino, CA into a burger and milkshake business. Ray Kroc formed the corporation in 1955, opened the first franchise in Des Plaines, Illinois bought out the McDonalds's in 1961 and the rest is history. --Location Specific-- We were hungry coming back from Rosarito and needed something quick, consistent and familiar and this was it. This location is right off the 5 freeway in Carlsbad so it makes for a quick stop if you're driving through the area. Drive through includes two lanes. The parking lot is pretty big with over 30 spots. Service was quick even when we had to wait on the side for a minute or so. Our food came as ordered and it was safely handled during these COVID-19 times. An easy stop, and quick and friendly service. No complaints or issues. read more

Messed up my order again but you can't expect anything less from fast food. Asked for folded egg every time because the fired egg sucks balls. Just look at it, nasty ass looking egg. Well the label is right and the person who took my order got it right but the sandwich builder in the back got it wrong. Now I have to toss the egg out because I don't eat that nasty egg and ended up paying double for a sausage McMuffin. Happens every so often. read more

McDonald's - You had one job and you got it wrong. Shitty. - Burgers Near Me - Carlsbad, California

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Every single time I go to this place they make me go park and wait for my food. If I wanted to wait for food I wouldn't go to a drive thru. Today I had to drive away from my food as there were 3 other people waiting for their food as well. Never again. read more

This has to be the worst McDonald's. Every time I come here. Time after time they get my order wrong. I ask for two eggMcMuffins and they can't get that right. read more

The bathroom is clean and you order on a screen which is great for introverts. The service is great and they have an in progress list. The food is great. read more

I'M NOT LOVIN' IT!!! The WORST by far!! Even the Manager Mike Ortiz or the Schulz MGMT company won't even acknowledge they have a problem will be taking my compliant to a higher source that will hopefully listen and take care of this ridiculous location. Makes Carlsbad Ca look very sad and bad!!! Don't waste you time or money $$ The people who have a great experience at this location Must know someone that works there!! They have too! read more

I'm not really sure what I expected from a McDonald's, but I guess better than this? Took 20+ minutes to get through the drive thru at around 6:30pm. Seems crazy to me that it could possibly take that long. They must be suuuuuper short staffed. And that's not their fault...but it is the company's fault. Not to mention the customer service was just blah? "Order when you're ready" and then nothing to follow. Not "anything else?", "will that be all?", etc. Left me feeling super awkward honestly. Oh well. You get what you pay for - but tonight I really wanted a Dr. Pepper. read more

been in this drive thru for almost an hour barely moving. the worker kept getting our order wrong after we told him what we wanted multiple times. do not come here i recommend else. the car behind us even left of frustration. when i got my food it was cold and the cheese wasn't even melted. and my frape was halfway full and didn't have any caramel when i asked for extra. my moms hot fudge sundae was halfway filled too. worker guy with the blonde stupid ice cream shaped hair was acting a little too rude when he's a minimum wage worker who gets $10 an hour. never coming back. read more

Should have checked out the reviews before going to this McDonald. Horrible service. This location needs to shut down or change management. Will never go there again. read more

This is the worst mcdonald ever.... every time i come here they mess up ??? Today they took 25 min for 2 happy meals even tho the food was old asf. They messed up the first time so we had to wait even longer ! Then they just forgot the juice all together and my hot water ??? How the hell am i supposed to wash this poison down ???? read more

Waited OVER 30 minutes for our food in slot #2 in the drive thru!! The workers kept saying our order was coming and never did. Horrible service - go down the street for better food and service!!!! read more

service was very friendly but fries were cold and soggy. They were not stingy with their sauces which was very nice.

10/25/23 4:30pm I went thru the drive thru to pick up a DoorDash order since there was no car in there. I told the guy on the intercom that I'm picking up a DoorDash order. He didn't even ask for a code. He just told me to go ahead to the last window. When I got to the last window they told me to park my car on the Spot #1 and they will bring my order out when it's ready. I waited for a couple of mins and I ended up going inside. Just to find out that my order been sitting on the counter. Bad customer service. If you wanted me to come inside to get the order then say so. Please do better. You're wasting my time and messing with my money. read more

If i could give zero stars i would. Twice i was there and my mobile order took over 35 minutes. I tried to call because they lock the doors to the lobby at random. No answer. read more

I come here for quick bite bc of location. McDonald foods are pretty much the same anywhere you go but the service here has to be the worst. The slight bald Hispanic looking manager is the worst. No smile or acknowledgement of customers. Doesn't look to happy to be working there. Need new employees. read more

I'd give this 0 stars if I could. Either the hours physically posted on the door don't reflect the hours they actually follow or vice versa. They closed the lobby an hour early which I along with two other customers trying to come in didn't know so we're walking around the building looking for an open door. There are people clearly still dining in and putting orders in the kiosk. Employees just staring at us trying to get inside. I wouldn't mind a kind notice to us that they're closed inside and maybe just advise us to use the drive thru but it was just overall rude, and attitude. read more

This McDonald's ranks in the bottom 5 of the 40,000+ franchises worldwide. Went yesterday for two hamburgers and a medium fries. Asked for some extra ketchup packets and a mustard. Went thru the drive in and when got to "pick up" asked the server if there were extra ketchup and mustard in the bag. She orne the bag, looked inside and said "yes!" When I got where I was going, I kleenex the bag and found no packets of ketchup or mustard, one hamburger wrapped in paper, one hamburger just grown in the bag, and a container of potatoes that looked liked they had been dunked in oil in a fryer that hasn't been turned on. They certainly weren't "French fries"! This place is only 2/10ths of a mile from a In-N-Out Burger, where I will be going from now on! read more

My Uber eats driver had to wait 25min for my order. At 9pm. That's a little long for a McDonald's

Rcvd a double cheeseburger from drivethru that had 3 or more small bites out of it. Worst part is I was driving an hour South and unwrapped it from the opposite end and didn't discover that until I repositioned it to eat the rest. Blech. read more

Messed up my order and then double charged me when I tried to fix it. Told me there was nothing they could do since it was two separate orders. Thanks for wasting my time on my lunch break read more

Terrible service today! The drive through line had 6 cars ahead so I decided to walk in. The line was very large and nobody taking orders. One of the employees said, we are shorthanded, please order on the kiosk. The kiosk has s awful and not easy to order custom orders. So even though I was first in line to order, took almost 10 minutes to place an order!!! Simply Awful. read more

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This mcDonalds is horrible. I tried my first order through their app and they managed to completely screw it up.

Sweetest employees who are kind, funny and great at what they do! you are guaranteed a positive experience at this location.

This McDonalds is the most disorganized location I have been to in years. Are they short handed or just mismanaged? I won't claim to know but, when no one is taking orders and 3 guest on line that's a problem! Two leaders one (Green blouse & black blouse) are filling orders staffers are in the back on breaks or working on schedules another at the drive through window etc. it's a Fast Food Restuarant what's the problem. This location has 2 Stars for a reason get some seasoned trainers in here! This place is big, new nice store oh and yes clean as well! Dang enough of that! The New Stroopwafel is a "Hit" in my book keep this thing on the menu! read more