This McDonalds is the most disorganized location I have been to in years. Are they short handed or just mismanaged? I won't claim to know but, when no one is taking orders and 3 guest on line that's a problem! Two leaders one (Green blouse & black blouse) are filling orders staffers are in the back on breaks or working on schedules another at the drive through window etc. it's a Fast Food Restuarant what's the problem. This location has 2 Stars for a reason get some seasoned trainers in here! This place is big, new nice store oh and yes clean as well! Dang enough of that! The New Stroopwafel is a "Hit" in my book keep this thing on the menu! read more

Is it weird to say that McDonalds has good tasting food for once?! I mean really good and actually doesn't taste frozen? There is also real spinach?! I order my usual egg mcmuffin meal. Usually when I order egg mcmuffins here in LA, the bread is sometimes only warm to the point where you leave it out for 5 minutes it gets cold. BUT THIS location...wow, my egg mcmuffin sandwich was so soft and HOT! That is the first time I got a sandwich that tasted so different. I love my egg mcmuffin sandwich. Since they were advertising the new breakfast bowls everywhere, my BF wanted to try it. You see it on their walls, the counter, just everywhere you look! Good job on advertising! We got to try the turkey sausage with egg whites and spinach breakfast bowl. My BF was really surprised to see real spinach in Mcdonalds and he kept commenting on his breakfast bowl to everyone afterwards. Its affordable, about $4-5 for a bowl and tastes very good! Egg whites are soft and fluffy, turkey sausage was a perfect balance of salt to the whole bowl. I would order this again. This location, they will bring the food to you when it's ready. How awesome! The restaurant is very spacious and clean. The staff are nice too. read more

McDonald's - Egg white and turkey sausage - Burgers Near Me - Carlsbad, California

Sweetest employees who are kind, funny and great at what they do! you are guaranteed a positive experience at this location.

How did the Egyptians build The Great Pyramids, or the ancient Romans the Colosseum and Pantheon, without even basic machinery? Whose face adorns the Great Sphinx? What enabled Viking mariners to sail thousands of miles on open seas, while others mostly hugged the shoreline to keep their bearings? I dunno. Wasn't there. Doesn't apply to me. But I do know one ancient secret that we can all relate to... in the present day. I am for the first time on the Internet, sharing it with you. I'm talking about [pause for dramatic effect...]: The McGold Card. The holder of this fabled card and bonafide ancient secret is granted a lifetime of free fast food anywhere in the world. It is held by only a few. Mostly billionaires. Warren Buffett, Bill Gates, Mitt Romney, Vlad Putin, Sheikh Saeed Al Maktoum, Sam Walton... purportedly all carry one in their wallets. McDonalds founder Ray Kroc was known to informally gift these lifetime cards to various people throughout the years. But Ray Kroc has passed, so he's only giving these cards out in Heaven now (multiple locations open 24/7). The way you get a McDonald's Gold Card in this world is from a local franchisee, who can grant a McDonald's-for-life-card for a specific region only (not worldwide). Until now... You see, for every day you visit a McDonald's between August 10 thru August 24, you are automatically entered in a sweepstakes. The prize is a worldwide McGold Card for life, as part of the "McGold Card Sweepstakes" promotion. Even if you don't actually eat at McDonalds, wouldn't one of these babies look good in your wallet... between that Centurion Black Card and your Dubai First Royale Titanium Card. Imagine the bragging rights. I would go every day and pass out free food on me. So, live like a billionaire and enter the sweepstakes. No purchase necessary. This notice is provided "as is" without any warranties. Void where prohibited, taxed or otherwise restricted. Discontinue use if rash, swelling, or a McD's craving lasting more than 4 hours occurs. This is not an offer to sell securities. read more

Nicely renovated, but the experience and the food was subpar. All of our french fries were clearly a mix of cold fries and warmer under cooked fries. Chicken nuggets were cold. I ordered a shamrock shake and there was only very small traces of green in the shake. Kids meals were ordered with Stitch toy. They came in a stitch illustrated box, but had Marvel Eternals toys in the box. Trash cans were filled to capacity. Staff was friendly. I just didn't have time to have them remake it. read more

absolutely horrible. I came here to get food and the website shows 12am. I am in line at 1133pm and no one is answering the drive thru line. either change your hours or do better. read more

As far as McDonalds go, this is definitely one of the nicer ones. Newly remodeled it has a modern feel. Very clean and airy. Food: I have to say that the chain is making an improvement in its offering. My girls had happy meals with chicken, fresh fruit, milk, yogurt, and a reasonable portion of French fries. I had a chicken wrap which wasn't bad. It's a step up from just hamburgers and French fries. That being said, it's still not what I world choose on a regular basis. But in a pinch, it's not bad. read more

McDonald's - Has a kids game area - Burgers Near Me - Carlsbad, California

Worst Restaurant experience in my life. Place was filthy, and I watched a "cook" drop a piece of chicken on the floor, pick it up and put it back in a food prep bin. Pointed that out to the manager, and he seemed annoyed by my observation. Disgusting. Placed two calls to the "management cares hotline, "no response. Even their "we care" sign was filthy. Avoid. read more

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Hi, I went to today Mac Donald and I saw a pretty boy BUT he wasn't interested by me!!!! So I ordered a Big Mac but the Big Mac was disgusting!!!! cuz there was a rat tail in so I took the rats tail and I ate it and It was better than the Big Mac And after I went out of the McDonald's and I vomited all over the floor. So don't go to this McDonald's Signing off as Miss Karen read more

We stopped off to grab a water and a snack for the road and we waited in the drive thru line for 15 minutes. The car in front of us finished ordering and the clock hit 11:00 and they shut off the lights and just said "sorry we are closed" at the speaker. They should had put a cone out or something marking the last person they are serving so we aren't wasting our time. This was an awful experience and very frustrating. Joke of a franchise. read more

Ok mcdonalds if you don't promote caesar right now then we gonna have problems. First, he was the most friendly dude in the world in the drive through. It was my birthday and he made my day. Secondly, he got my order extra right. nothing missing. This man is the g. Caesar for McDonald's president! read more

I've been wanting to write a review for the longest time, this McDonalds deserves a 5 star plus review. I want you to know I drive between Carlsbad to LA back and forth 4-5 times per week and frequent many McDonalds. This one off the 5 freeway and Palomar Airport Rd is seriously the best, their food is fresh, hot and delicious and their customer service is outstanding they are so courteous and friendly. Thank you to all of you! read more

This might be one of the worst McDonald's I've been to. The bathrooms were dirty, and my chicken nuggets tasted like they had been out and refried at least 3 times. The customer service wasn't even close to good. And I am a very nice person, or at least try to be since I've worked in a fast paced and tiring environment before, so I know I didn't do anything to upset anyone at this moment. I'm very disappointed especially since this was a stop before our trip to Disneyland. And this definitely brought the mood down. They also assumed we'd know to grab a cup from the order kiosk thing when we ordered a soda. So they were a little rude about that when we asked for our cup. So disappointing.. read more

Really .. this McDonald's is being rude. There is a manager here that wouldn't take the money out of my hand and had to make me put it on the window and got mad and threw my money back at me when I told him to take my money and please give me my sandwich now otherwise I'd give this place zero stars I would never go back in for service if I have a chance I went to jail for two days because I waited and said no I'm not going anywhere please give me my sandwich to the manager where his iPhone and his hand and was doing something on the cash register I'm not sure but he seem like he was the most important person there. Good luck to you McDonald's franchise. read more

McDonald's - Wow look at these guys .. un able to provide a mc double... - Burgers Near Me - Carlsbad, California

Order at your own risk...they are terrible at delivering the right order! Almost half of drive through orders are wrong.

Been sick all nite since I ate a Big Mac from this location, won't be back again, good luck to you if you do.

Worst MacDonalds in all of North County! 3/4 times they have your orders wrong! And if asked to wait for an item at one of their reserve spots they forget you're there! Had to walk after 18 min to claim my missing items from my orders! Also, when asked to add fries to my order I was told I had to go back in line at the drive through! When I was already at the window! This MacDonalds is aweful! Shameful to be in our beautiful City with this kind of service! read more

I have called over and over to adress the Issue no one from management has call Me. Very very disappointing with this Mc Donalds their is a name and a phone Number to call they never answer Its a answering machine Mike Ortiz director of ooerations This man never answers the phone call Their is a paper tapped to tge door With his name and phone number 760)305-8330 he cant help or take Care of issues if he never answer The phone. This Mc Donalds is the Worst i have ever been to going to San Diego always dirty as well we always Stopped by coming from L A they Are worthless dirty rude tgey should Of never remodeled. Its been 5 days and this operation manager Has not called me WOW JUST SHUT IT DOWN. read more

Amazing customer service amd amazing food. People were so nice! Amd it was so clean!!! Amazing

Late night crew is slumpin taken that a life lesson to get the better crew in the mornings

They were not opened at hours shown on door . They were 15 minutes late opening. Management was rude besides opening late. There were dirty napkins on counter and when I ordered coffee manager waited to give me my coffee until other customers put their orders in . read more

Good luck if you're dining in, ordering at the kiosk and paying cash. The food was okay, but the ordering part was definitely a hassle.

If I could give it a zero, I would! We ordered through the drive-through a double cheeseburger meal. They had a sweet at number one. The lady came to our door after two other people opened our bag and was going to give us our meal. then the employee told us to fuck off so my husband ended up going inside and getting our money back. This place is disgusting. read more

We waited in the drive through line for 35 minutes which would be fine if there wasn't literally only SIX CARS in front of us. Not sure how they manage their time here but it's not executed well. Horrible experience read more

They do not listen when i specifically tell them not to add certain toppings, nd what do they do, they add the toppings that I did not want, they are not checking anything read more

This might be the worst McDonald's in the country. I am not even kidding. Every time I come here through the drive through they screw up my order. Every Time! I now just assume they are going to mess up and check everything at the window. They can't follow the simplest instructions. "Big Mac. No cheese". Even asked the lady at the window to double check. She said "yes". Come on!!! How difficult is it? She didn't say sorry just gave me back a hastily made burger crafted with hate. She looked like the manager on duty. Only came here because the In N Out line was really long. Even though this line was shorter, it would have been quicker to wait in the long line at In N Out. read more

McDonald's - Burgers Near Me - Carlsbad, California

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The slowest and disorganized McDonald's I've been to. If only can avoid this store. The staff are not as helpful and they really move slow. This is a good location so they need to step up. I feel bad for the delivery drivers who will pick up food at this location. read more

Absolutely non existent walk in No customer service, waited at least 15 minutes asking repeatedly for service told lack of staff!!!long lines of customers waiting for service. A number walked out in discuss!! Totally being ignored by staff!!! Negative attitude within could cut it with a knife!!!! We will definitely avoid this McDonalds in the future!!!! Former customers!! read more

First of all I like to start by saying I was late 15 minutes getting to work because of this place I walked up to the register in the morning to get some breakfast and they're only priority is the drive-thru window they look me in my face and didn't even acknowledge me and I stood there waiting for 10-15 minutes and nobody said I'll be with you nobody said one minute they just kept looking at me and and working in the back this is the epitome of horrible customer service to not even acknowledge the customer who's waiting who has been waiting and I had to leave still being late to work just horrible!!!!!!! read more

Visited yesterday for lunch. While they were decently busy while I was there, I've been to many locations when they were much busier and had better experiences. The ONE person working the counter took the orders of certain customers and quite rudely told others to go use the kiosks to order, even when there was only 1 or 2 people in line. Every person I saw there seemed angry and/or unprofessional...with the exception of the lady who was cleaning up the seating areas AND bringing orders to those waiting at tables...she was smiling and friendly. I will say that my order was correct, and was fresh and hot. Management at this location just needs to push the reset button on the customer service. read more

Their cashier in drive thru with green nail polisher has the worst customer service ever!

The employees at the hand off window are very rude and dismissive. When I got to the window they quickly handed me a bag without saying a word and walked off. I had to wait for another employee to walk by to ask for sauce and she was very bothered by the simple request. I ordered a smoothie and nearly 2 inches of the cup was left empty. Will not be returning. read more

McDonald's - Burgers Near Me - Carlsbad, California

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Perhaps the worst McDonald's experience I've ever had. I came in for 2 sausage & egg McMuffins and a coffee on my way to work, and the drive through line looked long so I walked in...what a terrible mistake that was. There were 3 customers in front of me, all waiting to even place there order. It looked like manger was taking orders, however several times mid order, she would walk away from the customer to attend to something in the back or at the drive through window... literally mid order! I should have left, but stayed due to my hunger and love of McDonald's breakfast, but I too had my order interrupted midway. However the manager then canceled my order and had another employee come over who was carry a box, and then jump in and run the register. This new employee seemed quite confused as to how to operate the screen, and had to confirm what I wanted several times. Finally, I got my bag and jumped in the car, this experience having taken far to long. I reach in the bag, and I was stiffed! While I had ordered and payed for 2 egg McMuffins, I only had one on the bag!! Terrible! I will never return to this location. read more

Sitting i. Drive they line for over 20 minutes at 10pm is a joke. This place sucks like no other. The excuse...we're really busy tonight... Really? I will never return to this place again. read more

The coldest & draftiest McDonald's in California. The main door has been opening & closing continuously for over 13 years. No one wants to sit & eat in the winter (freezing) or fall & there's flies in the spring & summer. Also horrendously understaffed. Better learn how to use the Kiosk ordering machine they rely on because there's rarely a Cashier. Other than that, it's a McDonald's. read more

okay, in the interest of full disclosure, got there a couple minutes past 10 am after a blood draw just down the street at KAISER. having already been poked, prodded and nearly sucked dry (while not having eaten since yesterday) and was predisposed to being cranky. i think of myself as a fan of McDONALD's breakfasts which i remember eating twice in the last ten years. the last time i had lunch or dinner at MICKY D's, i think i had a HAPPY MEAL which i ordered for the toy premium -- so, it's been a while since i have a grandson. intrigued by the commercials, i thought i'd try that burger with jalapeños and jalapeño strings i kept seeing during the CHARGERS triumph over the SUPER BOWL CHAMPION SEAHAWKS yesterday. much to my dismay, they don't serve "lunch" till after 10:30 am. remember that BURGER KING commercial (about the same time i was picking up a HAPPY MEAL) about "hold the pickles, hold the lettuce, special orders don't upset us" -- well today, a regular order upset McDONALD's and that upset me. a commercial is a promise and nobody should make promises they can't keep. read more

Ok. I understand the whole COVID issue right now but that does jot erase this order takers lack of customer service to the point of getting the order correct! First off she argued with me about what I was trying to order. She told me that they don't make those (egg white delight and the yogurt parfait), then she said they don't make the mcchicken biscuits (which was right there on the screen). So I asked what was closest to the egg white delight and she said egg mcmuffin, I said fine. Then she said what do you want the mcchicken muffin or griddle . . . After she'd said they don't have it! I said muffin. She did not include the yogurt partition which was also right there on the screen. So safe to say I will not be going to this mcdonalds in the future if I can help it. Order #43, side 1, looks like cashier # 13 (the receipt paper did not show well), 12.17.20 9 am If I could I would give NEGATIVE stars just because if her! The person taking the payment and who handed food out were pleasant. read more

Went here 4th of july right after Legoland closed. Drive through was CRAZY with like 15 cars in line. There was like 10+ people inside trying to order in the new computerized kiosks as well as the traditional line. Let's just say it was super stressful for the workers at McDonalds. To my surprise though, our order was billed correctly through the machine kiosk. Also, seeing the HUGE line... I thought our wait would be like 20min. The food came out more like 10min. Pretty amazing to me that they were able to fulfill both drive through and instore. I agree though.. this place is disorganized. Maybe some border directions for lining up... and maybe have someone direct foot traffic to the kiosks. In the end, I was impressed that they fulfilled the orders in a timely manner. But I felt bad as I could see them working like crazy (it seemed like meyham back there). read more

Service was good but very slow... I overheard them saying something about a huge drive-thru order so it may not be normal. Employees were friendly. But someone needs to explain to them that you don't drop the f-bomb within earshot of your customers. Very unprofessional. Other than that, this is your typical McDonalds. Gotta love the new Jalapeño Burger. read more

McDonald's - Burgers Near Me - Carlsbad, California

Where's McDonald's I've ever been to. Took me 30 minutes to get my food which then was cold I was told to deal with it not to mention that everybody that ordered from a kiosk got their food before anybody that ordered from a register. They do not have any systems put in place and everybody should be fired read more